the front desk staff, valet and kitchen staff were very nice

wifi bad, it only worked the first day

due to the covid-19 situation, only bag breakfast was

breakfast was always fully stocked and the ladies working the breakfast shift were always

breakfast was ok. had better/had worse.

had to use key card to access room levels, gym and pool

wished the bar would have had longer hours. closed midday.

internet speed was strong, and having access to a laundry room and microwave was very convenient

watch games together nice football atmosphere on the 3rd floor there is a pool, gym and laundry room

and attentive, the room was clean, comfortable, and well-appointed, and the amenities like the pool, fitness

the breakfasts were great. nice having free laundry room.

how central it was and the facilities like the pool and the gym

pool was closed

no indoor pool or hot tub

rooftop pool

only to be told it was now 10:03 and the kitchen was closed

the gym, the bedroom, super cool and modern decor and great location.

the restaurant and rooftop bar are really good

location/vibe. ease of chec in. early check in

i love that it s pet friendly and super clean,

the bar and kitchen staff were hit hard last night

unable to have brunch in the restaurant on last morning because something was going on with the kitchen

and was told that we cant leave and if we did, we couldnt get back inud83dude21 the bar and the kitchen closed

the bar and kitchen staff were hit hard last night

great location near the fox theatre. the gym and laundry room was a big plus.

in the suites there was a small kitchen with appliances and dishes

in room full kitchen

and in the kitchen the gentleman who was there was very disobliging, after having served an omelette to a lady

the spacious room, the shower, the view, the kitchen

take advantage of the free continental breakfast

restaurant hours; kitchen in our suite had no amenities whatsoever

the kitchen was laid out strange. there was only one bathroom for the apartment.

the balcony view, the king suit had a full kitchen

kitchen is a bit dated in the apartment suite but we didn't really use it so it wasnt a big deal

rate had been increasing but the suite is well worth it having kitchen and extra bathroom but very pricey to

the only kind people there was rashaud the hotel receptionist & the kitchen staff

find you another hotel bc this is not up for an enjoyable time with family since covid 19 the kitchen doesn't

didnt like that the kitchen was closed

also, i noticed that one employee in the kitchen (not one of the black gentlemen) was ignoring requests from

if you have a bar you should have a kitchen

location ok kitchen area clean

a full kitchen included

we like the way the room was layed out,the kitchenette was appointed well.

was awful, hot tub was not open, floor in kitchen is warped and needs replacement, towels had too strong smell

the kitchen had appliances which was a great fit.

great chef in the kitchen

we had a room with a king size bed and a separate living area with a small kitchen

the room had a kitchen and separate room from living room area two tv's

also, these rooms have kitchen appliances and plates/cutlery, another bonus

full kitchen and the overall layout of the room really do make u feel at home away from home

we did not expect having such a good kitchen--it was very helpful to make us feel at home

kitchen in the room was great for me

it was nice & clean. there is a smart tv in the room, the kitchen comes with all you need.

rooms were bigger than expected and had a wonderful kitchen

are excellent, bed was super comfortable, bathrooms were spacious, kitchen was fully equipped

room service for extra bedding was great, the kitchen was well supplied with utensils and dish soap and towels

the kitchen staff needs to get it together!

the kitchen had all the utensils we needed to cook

love the rooms and the balcony is a big plus, i also love the kitchen so i can make dinners valet is

along with a fully equipped kitchen, comfortable bedding, double room,the shower was nice and hot

outstanding, customer service - office staff and kitchen

there is kitchen and everything that i need in side

breakfast,balcony, and kitchen. very friendly staff

warm and friendly informal but efficient breakfast was good choice and not too crowded kitchen facility in studio

the kitchenette was perfect

pretty good wifi

ever a good sign) don t expect breakfast room service either

the pool area is great-indoor pool, outdoor pool, and hot tub all on rooftop level. very nice!

the gym was nice. great location! friendly and helpful staff.

would like room service when asking for extra toiletries

shame on you for not informing us that there was no dining / bar facilities open on sundays, the day we arrived

and overall the weather ruined the day couldn't get in the pool cause it was too cold and also the bar at the

and training on service on the culinary side needs to be fixed on the main floor restaurant and pool

nice gym, beautiful pool with extensive poolside menu

nice gym, beautiful pool with extensive poolside menu

instead of all the staff standing around in the kitchen area chatting - it was very obvious those folks were

out of date bathroom, kitchen facilities , horrible coffee packs, and everything about the breakfast except

it is a suite, but it doesn't offer a lot of space, and the suites i normally stay in have a full kitchen

kitchen/breakfast staff ran things very smoothly

room service never came to our room not even once as my guy extended room for a extra night.

can't be beat for mid-town, and the breakfast was great when you got the right chef in the kitchen

room service and restaurant service is very slow if they're even slightly busy

the bar was also very

wonderful in accommodating early check in to get to a wedding ceremony on time.

our mini bar was locked, we had a hard time opening, so they had to send someone to our room to reset it

rooms weren t clean garbage wasn t empty front desk clerk was very rude the food from the kitchen was

they were renovating the lobby and kitchen area, so it was a mess

if i had a kitchen

also we had a lunch reservation at hotel restaurant but were told kitchen was closed

painfully slow wifi

room, with every expected included (iron was a plus) best wifi connection i had in any hotel so far (it is good

free wifi and convenient downtown location

one of the bath rags had stains that looked hard to remove from laundry

location to everything in downtown is very good. parking lot and wifi.

need to expand on pet friendly.

the stay the staff in the kitchen area

location: walk to the excellent botanical garden and many good restaurants (such as south city kitchen, pulchinella

at least during covid we thought all the kitchen appliances would be wiped down but we saw a layer of dirt on

didn't like that the room had no microwave in it and i was told prior it would have a full kitchen which is did

all night sounded as if we had a school gym right outside our door

was no drink/snack service at the pool

hotel is a bit old but in general very good, the spa in great the gym as well, rooms as spacious and bed super

room service had barely any veg options

great breakfast

the margot bar an grill was awesome

my only problem was no microwave in the room. i had to go in the kitchen.

instance at the bar, the bar tender took our order, two draft beers, then she walked back to the kitchen and

loud annoying kids in pool

restaurant no room service

price of hotel was expensive. it was a college tour weekend and a lot of kids there

the kitchen staff did there best with no food supplies

kitchen staff, maintenance, and housekeeping were friendly & a delight to interact with

also, the kitchen oven was

no kitchen/restaurant and no room service available

the gym and roof top

kitchen staff was very friendly.

the kitchen staff were so nice

the wifi is good

no wifi on room, next access point was too far away

that it was close to the mercedes benz stadium. breakfast and food are available.

on saturday night, the line to order food via room service was down for like the last 90 mins the kitchen was

whereas the bar and staff are,as always, great the kitchen has gone to hell

t efficient) wi-fi difficult to talk to the concierge, never available no spa in the hotel forgot my power plug

the service at breakfast is very slow and the gym is too small and often full

having to pay for internet. congested gym. congested valet parking.

kitchen: we understand it was a busy time and we are repeat customers of glenns kitchen, seemed

the nicest people that we encountered were the people who worked at glenn's kitchen and the one valet guy

glenn kitchen at breakfast time was a complete joke

the food at glenn's kitchen was amazing and delicious every time we ate there

free drinks when arrived and early check in.

the breakfast could have been better but our room had a kitchen that featured a fridge/freezer, microwave and

the location and it gives you a mini kitchen

love the little kitchen

tranquility of the place, friendly front and kitchen staff, proximity to different eating places, etc, etc

kitchen space and large fridge, couch, extremely comfortable bed, large mirror, spacious room

great breakfast. nice, clean room. full kitchen

bed was comfortable and the kitchen was fully stocked with everything you need to make yourself sustenance

space, nice to have a kitchen and living area

had a full kitchen and huge room

i didn t know i was getting a suite with a kitchen with views of the city

the one staff member running front desk also taking in room dining orders and running them to kitchen

drivers or than use uber or lift & no knowledge of excellent restaurants other than steak house & bar food &

the only issue i had was when i was using the gym one of the mornings

the rooftop bar was great.

room service closed before the restaurant

the spacious layout and amenities for pets.

great workout area and rooftop pool

would like to see a pet area on each floor so no accidents occur in any common areas

felt like we were getting picked on and we weren t even doing anything except hangout in the pool

things i didn t really like was that my room you had to walk past the pool and it was raining so sometimes we

i loved the apartment style rooms & balcony. the kitchen, living room, & bedroom was very clean.

loved having a kitchen

my room the lady gave me exactly what i was expecting it was beautiful the view the balcony the kitchen etc it

the trash can in the kitchen is too small.

the kitchen was soooooo cute!!

a car and there wasn t anywhere local enough to source our own groceries to make use of the kitchen in the

i wish there was a taller wall between the bedroom and the kitchen/living room area.

and modern suite, very clean well-equipped kitchen (large refrigerator and modern microwave) perfect location,

kitchen had everything we needed

the room was wonderful with a full kitchen setup

i wish the kitchen was open longer

that the kitchen wasn’t porn longer

professionalism of the staff, to the kitchen to the valet parking was exceptional

the bar restaurant hours

my grand kids enjoyed their stay and i did too. i will come again

good variety for everyone plus the kitchen staff were just excellent

historic blding but rooms remodeled suite style but no kitchen

desk & kitchen staff

it almost felt like staying in a one bed apartment without a kitchen

with the kitchenette in the room napkins would be suggested to supply and the water pressure in the shower

kitchen was closed

breakfast seemed to be somewhat of a mystery to the kitchen staff- day 1 coffee was cold, toast was toasted on

i could hear a guy grunting above my room and someone running on the treadmill in the gym at

really nice new hotel with clean rooms, 24h gym and friendly staff

very clean and well appointed hotel with a nice bar in the lobby. the staff were very friendly.

room service menu is very limited but you can go to the restaurants (also so gorgeously appointed)

the pool is long enough for a proper swim, and the gym is simply amazing

great rooftop bar / views

pool deck was noisy and could be heard in our room

hotel facilities were brilliant, especially sports/spa facility

there was a kitchen smell in the hallway and get to the room. no caffe or bar for breakfast

and paper towels for the bar/kitchen area to help keep things clean and avoid having to use a towel

was on the same floor as the kitchen so the hallways smelled like grease

nice to have a kitchen with coffee making facilities

wayyyyy overpriced , room was on basement / staff / kitchen level

kitchen

the kitchenette is well stocked with all the utensils

price, easy free parking, location, cleanliness, kitchen facilities in the suite

like the room (kitchenette) and the location

when trying to wash dishes, the sink pipes was broke so water was everywhere in the kitchen

enjoyed having the kitchen, it was a plus

room was a good size room with a nice kitchen

convenience of kitchen

it had a full kitchen

quality of the rooms penthouse style with 2 queen beds and 3 tvs and a full kitchen location close to alot of

kitchen was dated

liked how the kitchen was stocked with cooking and

room was a lot larger than the standard rooms in modern hotels and had a separate kind of a kitchen room with

loved that the room had a kitchen with a full size frig.

could use another coffee packet in the kitchen.

love having a kitchenette

the light went out in the kitchen but still doable

2 bedroom suite is huge with a nice kitchen and 2 full bathrooms

the kitchen has many utensils

room had full kitchen and was spacious for two guests

a meeting place for coffee or a lounge, so doesn t really work for the servers either as the kitchen seems

bar in the evening was amazing and lots of fun with live music

the food at the pool was super slow and wasn t much quantity

by the pool was very slow, drink were subpar, food was amazing

hotel i expect better service, competent and helpful staff, and better access to restaurants and bars

say what i didn't like only because of covid-19, but hopefully the next time i visit, the pool and fitness center

the pool looked wonderful but was locked

room did not have a bathtub, and the pool wasn't open

complimentary coffee microwave filthy bar and restaurant not open in evening expensive

the room and pool

the waffles were good though; and the staff in the kitchen area were kind

was this one lady in the kitchen during breakfast, she was short and foreign and very disrespectful

kitchen staff could have been a little more friendlier

breakfast was plentiful

pool wasn't open for 2 of our 4 day stay.

all inside associates were amazing . restaurant/room service included !

had all the amenities - gym, pool, bar, inference rooms for meetings, ballrooms

poor food choices for kids and vegetarians

free local shuttle was great and saved us money!

like the staff, plus room service the hotel is clean and in a great location

the rooms had a kitchenette the food is was standard and overpriced

room spa food ambiance

compared to ritz i did not like being able to have access to steam room or spa area, or ability to request late

the shuttle service was very helpful and dependable. the driver was professional and pleasant.

i love the rooms, views are nice, and i wish pool had easier rules but new rules had to be implemented during

didn't know kitchen wasn't open

the suite did not have a large refrigerator or mini kitchenette.

second my husband went down, same time as i did before, and was rudely told the kitchen was closed

kids loved being on the 9th floor. it was super comfy to sleep.

we didn't use the gym it pool but it's nice to have if you need it

really fell in love with the kitchen area plates utensils an all

kitchen in room, pool n hot breakfast .

the kitchen dinner menu was very limited and there was no room service.

rooms were very nice and had a mini kitchen with a fridge and microwave

kitchen sink only produces hot scalding water