staff friendly helpful clean breakfast

breakfast was good

the breakfast is tasty and served in the spacious lobby

the continental breakfast and the staff are wonderful

great room, fantastic location, attached parking garage, great breakfast.

though i haven't eaten meat in 44 years, the smoked sausage and bacon aromas wafting from the kitchen made it

to make a cup of tea/coffee in our room and only a flask of tepid water in an annex to the kitchen a 100 yards

and the kitchen staff was charming

excellent made to order breakfast

traditional decor, cleanliness, convenient location, breakfast all excellent!

kitchen staff was very, very professional and helpful

i think you could get better amenities for the kitchen and bathroom

smell in room kids in pool, screaming and jumping in, diving using hot tub ( which is against rules and rough

clean, quiet room. wonderful bed. close to umass and easy access. delicious breakfast.

the pool was also clean

was comfortable with good tv and ample space full kitchen and dish/drink/silverware convenient location comfortable

only complaining is some of kitchen utensils are missing or needed to be replaced, such as spatula

very easy parking n fully equipped with microwave kitchen

the staff was very accommodating when we requested some additional kitchen items.

i really enjoyed the in-room kitchen

what the kitchen provided

much appreciated the fully functioning kitchen, stocked with cookware and dishes

the room was small, bed very hard, paint chipping in places, and parking

we arrived ( late afternoon) there were piles of dirty laundry in the hall outside a number of rooms

good parking. good range of shops nearby.

room 11 is a gorgeous suite with a full kitchen and views of the falls

there was a kitchen and living room

the kitchen was so well equipped

if the bedroom had been placed where the kitchen is.

lots of parking

breakfast buffet is perfect

we found an empty beer bottle under the bed the staff was sitting around smoking outside the laundry room which

good parking etc

the food was ok. typical hotel breakfast.

clean and plenty of parking! breakfast was great.

sticky tables, old, dirty carpets, terrible smell all over the building, disgusting kitchen, bad, bad pillows,

also, the kitchen staff was friendly and the continental breakfast was abundant

is no kitchen, so there is no hot food for breakfast

suite had a kitchen but no coffeemaker, no mugs, no plates or silverware

the location, very comfortable king bed, and pet friendly

the kitchen didn't have all the dishes needed, slow response getting them

chose to stay here because the room was supposed to have a kitchenette and dining area

room was too small and had no fridge/ kitchenette

arrived shortly before the kitchen was closing (which i know is always a pain) but it was on a busy friday in

the chairs in the kitchen had the leatherette seating peeling, and one was especially torn and made me feel

inn is very conveniently located, the bar is very friendly

breakfast order misunderstanding but quickly corrected to our satisfaction.

continental breakfast at 7:00 was very small, but we could not stay for full breakfast service at 8:00 am

the breakfast is fine

breakfast was yummy, nice selection of food

spacious room with small kitchen and lounge included

because of covid it was a bag breakfast. nothing special.

the location was good and there was plenty of parking. staff were friendly as well.

i was surprised it had a pool

parking and hotel entrance

kitchen, very comfy bed

the fitness room. the kitchen in the room. the size of the room.

the small kitchenette in each room was clean and modern

love the full kitchen

the kitchen is extremely handy and the appliances were newer

i liked the spacious room with the kitchenette. pool was great! breakfast was good!

the two ladies need to be trained to conduct their private conversations in kitchen area and keep conversations

clean, good customer service, great breakfast.

everyone was friendly and accommodating. parking was a breeze. breakfast was nice.

free breakfast. very nice room.

the room was great with a separation between the bedroom and the living room/kitchen

it came with the kitchen and all utensils

the kitchen was clean, the living space was also comfortable with two couches and a tv

the room was massive and we had an entire kitchen to use

appreciated clean room and kitchen.

they no longer have smoking in property which i was ok with, but it smelled like cigarettes and there was

chose a non-smoking room but the corridor had an intense smell of cannabis we asked to change rooms, they gave

much chlorine in the pool'maybe a protocol during covid, but we didn't stay in the pool as long as we hoped

i like the plce its very clean have swimming pool its quite i like thanks

was friendly, everything was very clean and the included breakfast was great

the kitchen was fully stocked with pots,pans, a stove top, regular size fridge and dishwasher

work in springfield and needed to be in town for 3 days, i chose residence inn to have a kitchen area which was

it was clean, had a kitchenette and staff was very friendly and helpful

full size kitchen and full size stove/oven and fridge

large, clean suite with full kitchen

didn't work, ac didn't work, scary people hanging out in the parking lot, lights and electrical outlets not

there was no lifeguard at the top of the slides, kids going down multiple at a time, crashing into each other

we re dirty , the plugs in the room were broken , the wifi wasn t good, no breakfast included even though

the gym was great

pleanty of parking where you can even find an electric charging station for the car

has a full kitchen with glass dishes a full size fridge and stove

spacious room with kitchen area, pool in basement, clean, quiet and comfortable

i loved the little kitchen in the room and the snack pantry in the lobby

the kitchen

i had everything i could possibly need in the kitchen area

executive suite, granite counters in the kitchen

kitchen needs to learn how to make rye toast dark without burning it

one of the best gym/pool/hot tubs i've had in a hotel

i m not sure if the bar is part of the hotel or the indoor mall, but the service there was very slow

the wifi connection was terrible.

shower hose was a hose that you would find on a kitchen sink sprayer

room was comfortable and pool was great for the kids.

take caution with kids using water in their own

i tried to take the free wifi, nothing happened

kids jamming up the elevators all night playing games with no staff trying to control that issue

multiple homeless people picking through the food with their bare hands, no front desk staff, kitchen or security

1st class; towel supply sufficient; clean; bed comfortable; travel bags nice touch; entry and kitchenette area

wifi and shower water were a issue

breakfast was good

breakfast was ok but for what i paid for the room i was expecting a little bit more.

in kitchen worked, no dishes or utensils were available

room was new and comfortable. close to the venue i was attending and easy parking.

they keep the parking lot blocked so only those at the hotel will use parking lot

was dirty, smelled like smoke and pot, had garbage in the hallway and pet hair all over the furniture

location was close to casino and highways beds were super comfortable.

spacious downstairs with a large dining table, couch, and kitchen

the open concept was great and the kitchen area was perfect for a short stay or even a week-long stay

didn't notice til the day we left but there's a burner in the kitchen cabinets if you wanted to cook something

everything was available from hygene to the kitchen supplies

should have some paper towels or hand towels in the kitchen