the swimming pool was a disappointment as it opened at 11:30am every day as we like to swim early in the morning

even the fitness center/gymnasium ac doesnt work and its very hot inside

breakfast is mega

wonderful breakfast. very kind and helpful staff

there isn't any gym/ sports facilities.

- the room was reasonably spacious and quiet

the swimming pool and gym were closed, these were a key selling point of this hotel

the gym was closed without any information in advance, no hair dryer, really old fashion interior, none

especially the kids, they love it

clean, location was great and the food was good. i also liked the gym.

rooms are clean, and room service is excellent

free wifi

slow wifi

the hotel provided many services including the postage and self-service laundry

the bar in the evening was closed very often!!

it is friendly for family with young kids. we can enjoy the beautiful view within the hotel.

location was special and the breakfast was fabulous

the breakfast was fantastic

breakfast was good, helpful staff, near to the leifeng pagoda, walking distance to some of the

room very nice, breakfast excellent value and very good, gardens fabulous and views

friendly service, on top of the subway station, close to west lake, good laundry possibilities and gym - the

location to the west lake, to railway station (by subway), western style/chinese style breakfast, friendly staff

perfect stay, great staff, good breakfast, very good design

good stuff allows us to late check out at 2pm

gym, table tennis, and laundry area are all in the same place

swimming pool, sauna, location

so people who pay to stay at the hotel don’t have any special access to the tree, restaurant or bar that was

kids liked the kids shampoo and kids slippers

the guest and kids from the opposite room ran and screamed, noisy at night

hotel was very decadent and the rooms are ultra modern, and quiet, which is always great… the gym was full of