need chinese number to login to wifi

thankful for free laundry service but it consumed longer hour

laundry was free to use however just one washer and one dryer

free laundry given (self service) and 24 hours front desk

the room service is nice, always provide bottle of water every time i come back

in was a bit confused with staff indicated only one breakfast was included with 2 adults clearly stated and

it comes with a swimming pool and a gym that is well maintained

beds, convenient parking

the room service is helpful whenever we requested especially the housekeeping team

room was nice and clean, facilities are new. has a nice bar open until 12am

breakfast food was not varied enough, little fruit, no pastries

great location. friendly staff. fancy looking building. breakfast was quite good too!

breakfast had a few western options

without any booking, we got upgraded rooms, and breakfast included

very good breakfast

i had known they have a loud and noisy bar downstairs as well as in the neighborhood, i wouldn t have picked

there was no free guest laundry but on booking

we got welcome drinks at the bar and the waiters were all very kind

the con is that the variety of the breakfast is very little and does not have swimming pool

at night the bar area was almost completely dark. no extra amenities in the room.

clean, location was great and the food was good. i also liked the gym.

the pool oh man

especially the kids, they love it

the swimming pool and gym were closed, these were a key selling point of this hotel

the room was plenty spacious and had a mini fridge

wifi very slow. no room service after 9 pm!

parking maybe an issue who have

self help laundry service was a good service

the lobby and bar are specially horrible

we called the room service on the next day specifically mentioned about missing shower bath gel in the bathroom

15 for a beer (cheaper in lobby bar and mini-bar) and 15 for evian

room service was also very good

ranking hotel, the customer service level could be better, there is no hot tub for the swimming pool in winter

location was special and the breakfast was fabulous

it is friendly for family with young kids. we can enjoy the beautiful view within the hotel.

nice and clean hotel. wery good breakfast

staff, breakfast, room etc. great value for money.

were very friendly and breakfast was great

the breakfast is tasty and fruits served are fresh

quick and courteous reception. ms su was efficient. good breakfast

good stuff allows us to late check out at 2pm

friendly service, on top of the subway station, close to west lake, good laundry possibilities and gym - the

breakfast was ok am glad we only sent 1 parcel to the hotel as it was pretty difficult to find our

breakfasts were really good with an option for hot dumpling or noodle soup from the kitchen

and the kitchen staff came out to canteen and yelled back to kitchen that one of the dishes is finished by

the hotel is centrally located, walking distance from west lake and near a creative cocktail bar called late

the interior is decorated in authentic republican style, the service is excellent, and the breakfast is delicious

breakfast was alright but then again western taste in eastern culture

the food at breakfast was fine

breakfast could be improved in terms of organisation and buffet food choices; wifi should be

like the gym, hot bath and pool

kids liked the kids shampoo and kids slippers

especially the 3 great staffs below-menitoned: gym: emily zhu, after my first round running around xiwu, i

could not see the restaurants menus anywhere or room service menu

the gym is perfect !