the spa and the pool

we are family w 2 kids

nothing. i loved everything from the property, breakfast and staff

breakfast buffet was excellent

the rooms are spacious and clean

swimming pool and gym kinda tired

the gym snd pool was under construction

old rooms and gym; no notice on website that pool is under renovation ( important criterion with kids

the pool and gym facility are good if again tired

because of the old building, some facility like swimming pool was not so good and carpet of restaurant was a

great breakfast

breakfast was excellent and the staff were friendly and efficient with all my

while i didn't try the breakfast, the dinner was unfortunately not that great

the breakfast is ample, yet there's more you would expect from a 5-star in terms of quality

i especially enjoyed the facilities, such as the pool and gym, and my bed was so comfortable that i slept

that it had a wine bar on the ground floor. well kitted out rooms. excellent location

great breakfast spread! a nice, tranquil place for a nice retreat.

even the kids said it's a pretty place to be at

the swimming pool is very big and fancy

i travelled with my big family including my 90-year old grandma as well younger kids

breakfast was ok, good variety, but on the pricey side.

kids loved the parent child room we booked, the location is superb

also walkable to west lake very big hotel room, with big gym

the pool and spa was under renovation, but we had access to the hyatt regency spa with free car shuttle

a bit noisy, i can hear the sound from some kind of bar from downstairs, and the hotel is close to the road 2

coffee at the lobby bar was very expensive

rooms were good & clean, business club was nice, gym area was wide and nicely set up.

gym and spa are great! room is spacious, nice bathroom, bed, etc

so people who pay to stay at the hotel don’t have any special access to the tree, restaurant or bar that was

we had a great spa experience

super gym and pool

amazing food, fantastic pool/spa and very lovely staff!

com offered more breakfast deals with jw marriot hangzhou

amazing food, fantastic pool/spa and very lovely staff!

clean, fantastic breakfast with great selection and super helpful staff, especially elaine at the front desk

spacious room with updated decor. great location. breakfast spread is unbelievable!

the breakfast was delicious and many many choices for food

it is friendly for family with young kids. we can enjoy the beautiful view within the hotel.

the breakfast was fantastic

very good and tasteful breakfast, helpful staff

the room service served me probably the best salmon i've ever had, and i eat them all the time

hotel provide delicious breakfast, location is nice, very clean room, have free service laundry, not slippery

coffee machine was broken during breakfast and there was no alternative offered after request (2nd coffee machine

awesome breakfast

laundry, check in and out time, breakfast and amenities)

laundry room was easy to access and free

facilities, swimming pool

room view on the garden very nice gym good but a bit old

the pool, which was one of our criteria when booking the property, was closed!

good gym

perfect location, excellent staff at reception/concierge. wonderful for kids.

great get-away location especially convenient for the wetlands. great breakfast. super staff

good breakfast and good service at restaurant.

the breakfast is good with good variety of food

breakfast: not a lot of choice for people who do not want to eat soup or rice porridge everyday

very dilicious breakfast. staff was helpful and professional.

location, clean and modern rooms. lobby is big and with cafe. wifi very good

slow wifi

self-service laundry, tasty breakfast on 19th floor with superb lake view; friendly staff; good location 10min

self-laundry available

self help laundry service自助洗衣服务was a good service

the size of room, the friendly of staff, the cleanliness of facility, the gym and swimming pool

did struggle a little to get room service because i couldn't work out how to order it

have very limited options of food for room service as the reason given by the front desk was, their kitchen

clean big rooms. gym facility.

in was a bit confused with staff indicated only one breakfast was included with 2 adults clearly stated and