the spa and the pool

fun explore activities for bigger kids

nothing. i loved everything from the property, breakfast and staff

breakfast buffet was excellent

spa and

very friendly stuff with children and adults ;) for the room service, the person came to our room to double

the kids were definitely disappointed with the swimming pool closed for the maintenance

certain supplemental features such as the spa were closed by default and required one to inform the staff if

no swimming pool

swimming-pool looks somehow a little bit sad (it is big, clean, the staff is friendly, changing rooms are

the whole team here is excellent: especially peter, nancy, darren, and the lovely guy at the gym/pool who made

the whole team here is excellent: especially peter, nancy, darren, and the lovely guy at the gym/pool who made

great breakfast

one of the coffe machines at breakfast was broken or out for

usually in china i don t have great expectations form the coffee at breakfast, but recently visited in beijing

reception could not (would not) help to find a spa area, and then saw later at check out some signs in the

swimming pool was a bit far from hotel main buiding

breakfast was exelent!

it would be nice if they had more of a choice of white wine in the bar and at meal times

the swimming pool is very big and fancy

even the kids said it's a pretty place to be at

breakfast was ok, good variety, but on the pricey side.

great breakfast spread! a nice, tranquil place for a nice retreat.

given that the gym wasn't available due to renovations, we were given a coupon to go to the gym of an hourly

the pool and spa was under renovation, but we had access to the hyatt regency spa with free car shuttle

hotel has a pool, but if you want to use it, they require you to pay $20 for a cap to be allowed to enter

a bit noisy, i can hear the sound from some kind of bar from downstairs, and the hotel is close to the road 2

rooms were spacious even with extra bed ( we stay as family 2 adult + 2 kids ) it is a great stay, the location

breakfast could be improved in terms of organisation and buffet food choices; wifi should be

the interior is decorated in authentic republican style, the service is excellent, and the breakfast is delicious

the food at breakfast was fine

no facilities at the hotel. very basic breakfast of low quality.

the hotel is centrally located, walking distance from west lake and near a creative cocktail bar called late

the gym is perfect !

extra cost for kids breakfast even though we book with breakfast

spa facility was excellent! also the bar was very nice.

super gym and pool

room service, what i ordered had sold out so staff came to room to re take my order after waiting

location when travelling to hangzhou, free parking, nice decoration, quality amenities in the hotel

facilities such as the swimming pool, spa facilities and gym are well maintained

the breakfast is pretty close to the best in china

clean, fantastic breakfast with great selection and super helpful staff, especially elaine at the front desk

there were no swim caps to buy (without you couldn't use the pool)

15 for a beer (cheaper in lobby bar and mini-bar) and 15 for evian

very good and tasteful breakfast, helpful staff

breakfast was good, helpful staff, near to the leifeng pagoda, walking distance to some of the

room very nice, breakfast excellent value and very good, gardens fabulous and views

the swimming pool is big and good temperature

coffee machine was broken during breakfast and there was no alternative offered after request (2nd coffee machine

the complimentary breakfast has a wide variety and is delicious

friendly staffs, good breakfast, best service

the breakfast is decent, i like it

breakfast is so small, could be bigger choice

good gym

room service was terrible

the pool, which was one of our criteria when booking the property, was closed!

room view on the garden very nice gym good but a bit old

perfect location, excellent staff at reception/concierge. wonderful for kids.

good breakfast and good service at restaurant.

very dilicious breakfast. staff was helpful and professional.

breakfast: not a lot of choice for people who do not want to eat soup or rice porridge everyday

the indoor pool was closed until july

the breakfast is good with good variety of food

atmosphere is great. decoration too. breakfast is not too bad.

to be fresh orange juice at breakfast in this level of hotel

limited facilities, not enough restaurants and food offer. spa is average

breakfast

the room i expected to be bigger; for that price expected the private pool

a little bit old hotel it was too hot the first day. and bed is a bit small for me with 3 kids.

slow wifi

hotel was in a good location and had a laundry facility which was fantastic

free wifi

was clean and comfortable for me and two kids

it s pet friendly, and there is at least one happy and playful dog on the property

it's better for you if you like animals--the hotel is pet allowed and you can meet a golden retriever and a

breakfast did not meet the standard of sofitel (compared to other cities)

i requested an early check in and late check out, all my requests were given by the hotel

the room service is helpful whenever we requested especially the housekeeping team

the pool was closed during our stay (perhaps for some cleaning activity), but slightly more

the breakfast was below standard

i had known they have a loud and noisy bar downstairs as well as in the neighborhood, i wouldn t have picked

there was no free guest laundry but on booking

we got welcome drinks at the bar and the waiters were all very kind

the con is that the variety of the breakfast is very little and does not have swimming pool

at night the bar area was almost completely dark. no extra amenities in the room.