pools are lovely

kids kept pooping in the main pool, one day was 3x, our last day , so we couldn't enjoy the pool

room was amazing and clean, staff kirsi during our breakfast was amazing

gym is well equipped and generally empty so it was nice

the lobby bar has the best service of all of the bars

waiters at the pool side were my favorite

access to the secrets resort is only if you want to go to casino or disco

room service the pasta was great

giselle and stephanie at the spa provided the best massages my wife and i have ever had

breakfast was extremely good ud83dudc4d

wifi would not work, wish there was some that spoke god english at the desk especially since 80

very beautiful, they think about everything the room service 24/7 was my favorite

so, being with kids, we had to have all our meals at the buffet area for all the week

too expensive for old facilities, regular food, slow wifi, and average beach.

pool experience was so much with the staff getting everyone involved in the activities

24 hour room service was fab

we had a pool view right at the corner

room service had trouble getting our order right several times.

although there are several restaurants on the property, selections for breakfast and lunch are very limited

could not get room service at any time during our stay we were on the ground floor (my friend has mobility

with everything you might need, although towels were unavailable for a couple of days due to a laundry issue

the show, the food, and the pool

room service was 10 bucks; store on the property was overpriced even more than the usa

my favorite was the breakfast, i loved it

pools were excellent and splash island was a real highlight for the kids, it was easy to get food and drinks

best option for breakfast: torres best option for lunch: torres or helios best option for dinner a la carte:

our room had a pool and ocean view

the property itself and the staff and the room service.

the pools had a swim up bar which was great and sometimes live music or a small show in the afternoon

the spa was heavenly, and the deep tissue massage was out of this world

wifi was good in the hotel lobby, not in my room or at the swimming pool

the pool is clean

wifi is terrible

the bonus was a very nice quiet pool with poolside bar and poolside restaurant for breakfast

the pool

room service would never come or would come late and sometimes we had to ask for the basics as

sadly they are mostly kids as young as around 6 years old

room service is very good, and they are very considerate

u have to pay for the wifi normally wifi come with the hotel that was the first time i had to pay for

old gym and spa they could be

lot of kitchen and waiting staff did not look happy to be doing their job

wifi is extremely bad

it would be nice if they had a live dj at the main pool where the swim up bar is.

they also have kids dishes, soups of the day and have a variety of vegetarian options

big pool close to the beach i didn t like it need more maintenance

the facilities, the room, the pool, the beach, the food, everythung

pretty, beautiful beach, plenty of chairs, lovely spa and gym, three huge pools, and there s for everyone at

the property along with the different things to do like archery , pool , table tennis , and mini golf

like golf carts

additionally, the room service was not an option as the phone in our room did not work

mini-bar items, room service, and main bar items come with a charge

the people were really pushy one of the spa staff told us if we didn't book with him then he didnt make money

i tired to get room service once, and nobody picked the phone

at check-in we were told room service was free, but later found out that wasn t correct

suggestion would be to add more umbrellas by the pool

was dirty and it was construction right next to it chip paint in the pool no body to give towels breakfast took

the breakfast was cold and doesn t have much variety

we always felt a bit sick after having the breakfast - the staff from the restaurant weren t nice - the first

they didnt have wash cloths, the ac was leaking, there was a hole in the bathroom celling, the pool was dirty

is basically not finished, next to the pool area there is still building going on, restaurant menu is very

i also enjoyed the serene spa and the services offered

checking room numbers at the entrance of the breakfast area caused delays and there were unnecessary line at

i liked that we were on a quiet resort and the spa was nice.

on the property as most people do not speak english and the staff that do the booking for the spa were a little

you can really feel it in the gym tho

would be better if they were heated swim out pools

have to say room service was amazing always knocked on your door cleaned everyday, refilled mini bar everyday

the sports bar has the same

room service was poor.

the wifi was good, i was able to have online meetings on zoom with no major issues

the spa was good and the gym was nice

was only one beer that was included in the all inclusive not all liquor was included the casino was really

all the pools were great but i loved the swim pool best

was excellent all the staff was very kind but i have a problem with one bartender call francisco he was located

specially remember tomas the guy that helped us at the beach and jose the one at the bar they were both super