wifi very slow

not great when have kids breathing that in

but more concerning, why are they using hotel rooms to do these tasks and not a business laundry room or cleaning

moreover, housekeeping was keeping used laundry in the corridor which blocks the narrow way leading to the

the wifi connection and signal could be improved, but this is minor.

bar staff lovely, nice continental breakfast, lovely out door space at rear and room

we know london is expensive, but to pay this amount of money and not have proper wifi at the heart of london

states 24hr room service but upon calling was told we dont do that

ordered room service and had to return to reception to pay

wifi is free

wifi was weak in my room and the ground floor room was vey noisy thought the night due to city

no room service.

we had a kitchen to make meals

location for an overnight stay in london, room was a good size for the 4 of us (2 adults, 2 kids)

room was designed in a classic way; it was just right for a family of 4 (with 2 small kids)

and the gym amazing

laundry service was beyond expensive

the rooms were clean and the cocktail at the bar was lovely

the crockery, and glasses were a nice touch, as was a small bottle of fresh milk in the mini bar

room service was fast

bar although there was one in a sister hotel over the road

wifi is very good.

kitchen staff and waiters appeared very rushed no toilet in the room but ok for just one

the bed was really comfortable and big. the bathroom was massive. room service was good too.

very nice room, clean, good wifi

room which had nice pictures with high ceiling and a fireplace, but we got a small room with low ceiling and

but one or two made us feel like we weren t worthy of being in there - particularly in the bar area which was

top notch! nothing to complain about. only a spa is missing..

bar was closed but i was told that beforehand

needs to get its bar open soon

com for breakfast only to find out that actually it was really just an allowance against breakfast rather

i highly recommend the library bar for cocktails either before theatre or at the end of a long and delightful

gym is pretty good

breakfast was delicious and the room luxurious

pet friendly, but in fact that is categorically untrue

breakfast, cocktails, room service, room were all great

decor is amazing from bar to rooms attention to detail is second to none

i can live without the spa but the gym is a tough one

best in room service hamburger ever! best vibe, cool staff, great everything!

brilliant friendly room service

any numbers to call reception in our room, the morning alarm experience didn t work and the pool was closed

excellent room service and a lovely check in experience

the spa area and gym is very nice, im very happy we stayed at this hotel the experience is

from the staff, the rooms, breakfast, the gym, the spa, location

breakfast is amazing

a special thx to ryan at the leicester square kitchen who was super hospitable and kind with our kids and made

we had breakfast in the room which was good and the early check in and late check out was great

room service menu is a little limited

amazing location and they upgraded us to a suite for our anniversary. breakfast was amazing too.

great area really nice rooms and bar area