i regret not having spent more time, enjoy the pool and explore the area

kitchen lacked several basic things including a way to make coffee or dish soap

wifi is very fast and it is very important since in this area your mobile 4g doesn t work at all

small kitchens, a restaurant ia there if needed, plenty of space to chill, hang out, animals for kids ,playground

my room had a kitchenette and an outdoor seating area

not enough options to eat with kids

we came late with the kids so we did

basically want you to use the other property s restaurants and it can take forever to get a shuttle to go all

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

resort was at 80% capacity, it felt completely empty, with no atmosphere or activities for the kids

food was consistently cold from room service and only warm at the restaurants

food is great for an all inclusive, there are pools everywhere and the staff couldn't be

the night shows ewere amazing and the sports activities and gym very good

breakfast was okay but the new style of serving takes entirely too long

we spent more time at the pools

this is a must, especially if kids are around

room service was great and everyone was so welcoming

activities and locations to enjoy with the kids are

great location and staff. great water park and family activities

the water park is amazing

there was something to do for all adults in this huge resort

breakfasts and room service were delicious

gym, guacamole/ mexican restaurant

at the end of the trip we mainly opted for room service or cafe snacks as dinner because we felt like the

inability to get even a snack not in a sit down restaurant (except room service)

pool area and swim up bar closed super early

plus, the massage was wonderful - and the spa staff were very accommodating, as they could only get us in for

room service was spotty, so was getting ahold of someone at the front desk when needed

enough shuttle golf carts and not enough chairs by the pools

loved the variety and location of the pools

there's a lovely rooftop restaurant with great views for breakfast and dinner

rooms are equipped with jacuzzi, stove, plunge pool. very comfortable bed.

it was the most unique and spacious room we have ever stayed in during our 11 times visiting beautiful mexico

excellent wifi throughout

room service was an extra charge

with the breakfast buffet

the stars for the kids club run by the girls

even a live band or dj at the lobby bar would have been great

the exhaustive rules about getting pool or beach chairs felt pretty silly considering there were mostly completely

was even more impressive with colorful paintings, beautiful furniture, a fully equipped kitchen, laundry

wifi by adults pool

wifi could have been better in the room.

a little confusion with room assignments (we selected 3 rooms in that adult grand-kids traveled with us) and

and miguel at mercure, elpidio at capers, santos at castaways, lourdes, edgar and lizbeth at breakfast, veronica

loved the lounge area that has a good atmosphere and good wifi

the selection of drinks in every bar was good and no cocktail was too much trouble for any of the bar tenders

i think its time for maroma to perhaps redo the gym and make it more like akumal

there were 2 evenings that had fun shows near the pool

lots of fun stuff to do at the hotel, all the food was great with lots of options, especially breakfast

beautiful pools and super friendly

clean resort, very serviceable staff, entertainment nightly and fantastic ventus pool with fun water pilates

we had an amazing time, lots of nightly entertainment, daily stuff for the kids and adults

for adults as well as kids, variety of pools, free kayaking at the beach, food choices, hospitality of people

main pool was great for kids and entertainment

two of the restaurants (la marina and hacienda) and kids club were closed, probably due to limited occupancy,

my two older boys went to the activity pool , whist we were happy chilling at one of the quieter pools

not good at all if you travel with kids and elder people

breakfast was always amazing and lots of choices.

the hydrotherapy spa is a must

great kids club

bungalow was spacious and had an amazing deck, plunge pool, outside shower, lower deck and stairs to the water

stay was above and beyond, from the room service for every meal if we wanted (the room service breakfast on our

private secluded beach with top notch service, good food and drinks straight to your private pool/ beach

i loved because it was adults only.

room service could be a little slow and no designated bar for palafitos

the only downside for us as we opted to eat in town two out of the 4 nights because after eating breakfast and

hotel, stunning location, amazing service and great food (especially breakfast and punta bonita), privacy and

not too sure how competent the man was who checked us in - they saw we had kids and put us as far away as

staff, location, room service, pools and kids activities

aldo the breakfast waiter heated the milk for my tea

beautiful pools and our kids loved the slides

the spa is fabulous

from the pool concierges(special mentions to miguel and isai), the waiters, and the entertaining team

the use of the preferred bar was nice with food available from morning to late evening

food was excellent , taco bar was out of this world

the spa prices are little be expensive.

variety, more vegi options will be great, gym small

the gym needs new equipment.

breakfast was good but you can include pound cake as an option for non breakfast person

only downsides to this resort was the seaweed in the ocean and that the swim up bar closes at 6pm or earlier

all inclusive with room service 24 hours

they don't include at least one spa treatment like a massage with your stay

the pool/bar staff was constantly checking up to make sure we always had what we needed

the spa was excellent

i did get frustrated at breakfast daily having to constantly ask for refills on my coffee

should be some music at the big pool during the day

excellent beach and plenty of pools to choose from

room service was excellent! and the staffs are always accommodating.

lots of little kids

the only other thing that s limited was room service choices

good room, very spacious, good bed, good shower, great pool bar with good cocktails, lot s of choice at the

catered to kids and was very welcoming

make sure you try the spa its incredible

the hotel is gorgeous, the green areas well kept and the pools are stunning.

kids club system of paying for some activities

i think the alcoholic cocktails that i had at the restaurants and bar pools could have been better, and the food

breakfast is mostly mexican which was good but we were still looking for more vegetables and

huge villas each with its own private pool, and high ceiling in bedroom area

great dinners, but they take 2-3 hours and kids are getting tired.

anniversary place but it s so private it would be outstanding for families, although a nice breakfast for two

it needs a make over, and i would love a bar with music.

beach is a mile away but the staff are more than willing to take you anywhere on golf carts and your room comes

the kids club and activities were excellent

the buffet was acceptable, the drinks were great with name brand liquor, the pools were clean and pool service

detail was the last day of our stay the room wasn t clean enough and they don t refill the bar with bottles

lots of kids

room service was very responsive and quick

dinner at the italian restaurant was delicious, but lunch and breakfast was jus okay

country night and cheeseburger in paradise live band pool party, complete with burger and hot dog bar and carnival

cash onlyactivities - limited and unannounced, had to figure it out on the appmusic-loud by main pool area from

my favs were country night and cheeseburger in paradise live band pool party, complete with burger and hot dog

if you mind kids running around your lounge chair and splashing in the pool you may not find it relaxing

waitresses in the beach +room is big, very clean and modern +pools are also great, specially kids pool

the food for room service was not good at all.

casino is very small and doesn t even have video poker our friends were extremely disappointed

the room service however did not meet the expectations, it was very limited

great location, very good entertainment and a lot of facilities for family and kids.

the adults only side did not have entertainment, everything on that side was closed by8pm

music was little too loud at the pool

is super nice the food is delicious the size of the resort is huge (and still mid size) a lot of pools a lot of

kids were everywhere (including the bars).

the small golf size burger was as hard as hockey puck and burned and the bun was 2x the size of the actual

we have ao much fun, zip line , water slide , kids pool and the lazy river so much

not much. breakfast was decent.

adult pool and kids pool should be swapped. pool that has the bar should only be for adults.

property clean and new, water park is great for kids.

also the the swim up bar was limited to preferred guest only

sushi resturants brilliant, butler service for laguna villas brilliant, private beach area comfy, breakfast on

ground is nice to take a walk, pools are nice, this was our 2nd time, however the 1st one was better

the activities are a nice bonus (shows, gym classes, sea equipment such as paddle kayak and catamaran are free

daily activities for kids and adults

platinum suites the last three times and we prefer the platinum for the extra perks, quite pool, room service,

breakfast was great. and the location was perfect.

buffet breakfast was great, and there are a few nice restaurants to choose from for dinner

the activities and resources available for this adults only resort were fantastic

21 plus no kids just adults enjoying themselves

was really nice experience in this area of the hotel adults only

currently there are two lazy-rivers open and a small kids waterslide area, which if you have kids is really

good food, nice pool areas, lovely rooms

of the few positive aspects ud83cudfa2 water park – ★★☆☆☆ nice concept and fun for kids poor

additionally, for a family-oriented resort, the food options for kids were limited

wifi was not working well at all

staff is extremely courteous and responsive! spa was wonderful. grounds are gorgeous.

quiet beachfront, exceptional amenities including a truly fantastic spa, teen club that the kids loved, variety

the all-inclusive is awesome, from the mini bar and room service, to the absolutely delightful restaurants that

kids club could have been more extensive with activities outside on the beach and/or by the pool in

fruit, sun pool spa kids club

resort for families with kids aged 4+

gym was great and trainer was great in the gym

room service food

pools, food and drinks were very good. staff was very friendly and helpful.

the room service folks also great

loved the room, the bed was awesome, very spacious, we got a bath tub super good, shower and toilet were separated

breakfast was great, there were a choice of restaurants so that was good

francisco at the breakfast buffet is the best

open bar and clean

we booked the swim up, but it was right in front of the kids slides area

water is not clear

the spaciousness even though the place is packed you never have to fight for a place by the pool

spa center is nice

there s also plenty of entertainment for kids, specially the surfing in the water park

and jacuzzi size and quality in the room -comfy beds but the size of the queen bed is too small -gym -airco

breakfast buffet should have 2 different spots for crispy bacon

eating breakfast sweating

daysi location was right by the kids pool which was perfect for us

the gym is also great and the margaritas are tasty

breakfast was great in the preferred club, staff were fantastic everywhere so friendly,

room service was good but took so long you would have been better off to go find something yourself

the pools were large and always a good bar nearby

breakfast was always really good and different options to choose from

and see the pool area , friendly workers and good drinks hotel bell men

wish there was a bar open in the evening on the beach