breakfast and employees

not working properly only one elevator working deep cleaning in bathroom is needed parking lot very limited

the pool

everything, although the mini bar is located at reception.

train sound. not too much variety for dinner. nobody was checking the parking lot.

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and

the wifi was the best amongst all the hotels i have been to in mexico

parking situation is difficult sometimes

wifi needs to be improved.

water in heated pool a little warmer. otherwise perfect accommodation

quiet and beautifull hotel. very nice and relaxing spa area and pool

i ordered room service for breakfast but once they didn't show up

i you tried to call room service, phone never rang

free and easy parking, nice hotel, good stuff and nice decoration.

free parking

the couples massage we received at the hotel spa was relaxing

so clean, nice staff, spa was superb

spa services are highly recommended

very common in our places we have rented with kitchens-it did not have a pot, spatula, hot pads, kitchen towels

the hotel is very clean and you get hot water and wifi all day without any

nice breakfast on the terras with a view on the city

will be great if they can include at least the breakfast, they working on that

the terrace, the breakfast, the decoration, the family run business.

wifi was a bit sketchy.

no wifi whatsoever. they couldn t give us the right password.

no wifi at all even though it was promised

good, varied breakfasts, water bottles supplied, and great cleaning service (laundry on site)

wifi and the breakfast was cooked well but the accompanying buffet items were not very appealing

- a couple min to centro by funicular, which runs until 10pm at night - plentiful breakfast room service - taste

wifi also not great from our room

no room service and have to contact through whats app.

the wifi is fast

wifi did not work in my room after the first day and they couldn't resolve it

also, you can't charge on-site services to the room (breakfast, bar purchases, or massages), which is only

spa was great

concierge at the desk was not helpful when i had problems with the wifi she insisted it was my iphone

only small thing is that the terrace closes at 10pm, i don t really mind the bar closing, i m okay with that

the bar on the roof was comfortable with a 360 view of the city

absolutely pet-friendly!

was great but the hotel can improve on what they have at the gym, maybe have a treadmill instead of the bike

the rooftop bar was closed

wifi doesn t work

special thanks to lorena, mariana, berenice, angel, gabriel, oscar, and gabriel at bar one

my wife and sister-in-law could not stop raving about the basement pool and hot tub

need to improve service little bit since they didn t have pool towels and we only had one towel in our room

excellent hotel , brand new , the pool was great with the hot tub