pillows & wifi

it also states in description there is a hot tub at the location when my kids asked the manager he said

ice in the parking lot was dicey.

parking was limited due to the high number of attendees and multiple parking spots needed for one

the breakfast was also excellent and the location was convenient

the pool was small, but had a great slide

kids liked the water slide and the rooms were fairly clean

too many kids were in there at the time

well renovated, comfy beds and has a laundry that we can use for 2

good location, good parking & nice staff

my kids especially loved the breakfast and the pool

didn't like that we did not have an adjoining room with our kids, and the fact that our room was right off the

would prefer an extra-firm pillow option waffle maker was out-of-order gym and other amenities were kind of hard

kitchen set up

breakfast very good

we would have liked some dishes or cutlery in the kitchenette

we especially enjoyed the pool and hot tub area

room spacious, beds comfy breakfast good, loved the pool (especially the kids)

pool area was in excellent condition

pool

breakfast could have been slightly better - fruit was not in great shape, no gluten free options,

the pool was closed. my children were so upset

we didn t realize when we booked that the pool was closed, wish we could have used it.

took our breakfast back to the room

breakfast was very good and the kitchen staff were helpful and pleasant

we wanted to stay in and order room service they had nothing

also, there is no mini bar or even a bottle of water

with kids, we would have preferred a breakfast option

nice sized and appointed room for a one night stay, friendly helpful staff, parking, easy to access

couldn t find any info for room service or tv

the continental breakfast is always good and the staff is always friendly

parking lot was almost full when we came back at 11:30 p

i would stay here again when in kitchener ontario

bed comfy and breakfast selection excellent.

to the kitchener-waterloo airport, it was the perfect spot to stop after a late flight

30 pm ; no facilities, bar etc after that

i also didn t like having to order what we wanted for breakfast the night before - you don t know what you

breakfast was suppose to be included but you had to decide the night before what you wanted from

very friendly staff and service. high quality of complimentary breakfast.

the breakfast was delicious

free parking and wifi

great stay and even asked for a late check out.

i was accomadated with early check in, the staff were very accomadating. rooms were clean,

we checked in, we stayed in our coats and boots for a good hour before the room warmed up, the spa tub was just

wifi worked well

check in and out was so smooth and the breakfast was an unexpected surprise

the hospitality during breakfast is pleasant and the breakfast space was beyond our expectations

the covid situation, breakfast was fine

my kids were playing on the floor and they found tiny beads which indicate the room was not vacuumed

wifi only worked for the first day :(

sink drained slowly. breakfast was disappointing.

the hot breakfast had eggs and sausage along with the usual variety of other items

for the price, breakfast is good

room was clean and spacious. breakfast was good. lots of seating for the breakfast excellent.

breakfast in the morning was okay but the water for the tea wasn't hot at all

consistent wifi

the wifi was slow

told the front and got free breakfast

com and paid for a superior king room with spa bath and fireplace but when we arrived we were given a regular

room was huge, beds comfortable, wifi excellent, staff friendly

hard to find parking

kids running up and down the hallway until 1 am

excellent room, great facilities, including the gym, pool and breakfast area.

also leaking water from seems to be laundry area notice bricks and wall starting to decay

great pool and rooms

rooms are clean and early check in

staff were excellent, rooms lovely and clean, spa facilities great. parking great.

rooms well fitted out nice swimming pool, jacuzzi and sauna

only one tiny thing. no breakfast offered but in house restaurant with room service.

it s so clean and well maintained. the kids loved the pool!

the hotel is pet friendly and has secure indoor parking

pool was working, gym, laundry and cooking space, store and booze, free breakfast and it's a very good meal

wifi wasn t free

of the best buffet breakfasts i have had with lots of variety over the days compliments of the kitchen staff

stayed with our 3 kids and they enjoyed so much

we had room service, which was delicious

they put us on the club floor, which included hot breakfast in the club lounge.

pool on the same floor was great

bed was fabulous. shanghai cauliflower from room service was so good!

bed and sheets were very confortable. fitness gym was well equipped.

was a power outage in the area, so we were unable to order room service after being out for the evening

the hotel offered free amenities such as free wifi and parking

are a lot of venues in use at carmen s and therefore at times the hotel guest parking spots seem to disappear

pretty decent gym

gym was relatively small and treadmill a bit outdated.