i didnt like that the pool was so close to the lobby, i felt watched.

the location and parking are so convenient

the wifi sucks so bad.

poor wifi connection

room, comfortable beds, ac working well, amenities met my needs, friendly staff, availability of parking

great roof top pool with nice views just beside the boulevard

i was alone and needed a break, so i took full advantage of the plunge pool on the roof and the walks on the

loved the nespresso machine in the room, the rooftop plunge pool, and the quality of the facilities

no private parking

the room was large with a great range of amenities in the kitchen and bathroom, overal an amazing experience

the pool.

room, beautiful place, great location, delicious breakfast and excellent service

it was spectacular and so close to home. friendly staff, excellent breakfast!

property, loved the trees, vegetation, walkways, pool

a bit disappointed that the wifi didn't work in my room the first night but they fixed it the next morning also

small bar but very friendly bar tender and the room was something one might picture ernest hemmingway

was not enough kitchen equipment

they don t have a proper restaurant but very good snack for lunch and a great bar

be great if there was laundry service and more info posted about things to do and bus schedules

great for our young kids

the grounds and the pool were nice, the staff was great

the breakfast is ok, the restaurant staff is very nice

wifi only in common

i would have liked to have an open bar at the location

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

water pressure in the shower and water temperature both a bit low wifi can be a bit more stable

the wifi was terrible (but this is the norm for bacalar).

wifi is really slow

newly opened hotel: stylish rooms, great shower, comfy beds, good breakfast incl

grounds were just a parking lot

we were told that the hotel was full during our stay and we always had the pool to ourselves, were well attended

hotel on lake front, with pool with lake view

t anything we didn t like but there was a hurricane so couldn t get spa service or use jacuzzi

they have no pool and access to the lagoon is hard since there are no stairs to get in and out and the dock is

the self-serve coffee station, the pool and the quality of the shampoo/soap in the rooms were great

staff at the bar / restaurant extremely nice

needs a alot of maintenance of the pool and outdoor spaces need a lot of updating

we had a massage at their spa which was excellent

breakfast started at 8 and we managed to get an early breakfast ready at reception when we had to

in fact the place is not finished as it is still under construction: the fitness center and spa are currently

breakfast delicious, chill environment

pool area, delecious brealfast included in the price, and great cocktail opportunities for the

the cocktail bar which had just opened was also very convenient and the cocktails were great

nice staff, good breakfast, comfortable and nicely furnished rooms and beautiful pool

nice small hotel with good breakfast and beautiful rooms

loved the pool area and being able to kayak on the lagoon

the pool was in the shade and felt a bit uncared for - didn t matter too much as had the lake but

the bar & restaurant staff were very friendly and helpful and the food good (and reasonably priced)

had a private pool room but we couldn t use our private pool because the water is cold and the filtering was

restaurant and bar have good food/drink offerings and friendly service

upon arrival and shortly after checking in we were offered a room on a different floor, the wifi was working on

for such a high-end hotel the wifi was not great.

the included breakfast (continental + eggs & refried beans) is really good though

great that it included breakfast, and the dinner was pretty good too

the outdoor facilities, including the swimming pool and the deck by the lake, were superb