swimming pool was amazing and the room was incredible, beds are huge, linens are top quality, the shower has

the wifi was ok, generally bacalar does not have very good wifi but the wifi here did ok.

bad wifi

staff, spacious and rooms and parking available

parking

nearby city center and good restaurants, in the morning there could be a little noise as the breakfast is being

the staff were so friendly and helpful. breakfast was amazing and the hotel was beautiful.

pool area, delecious brealfast included in the price, and great cocktail opportunities for the

rooms friendly, helpfull receptionists great water pressure good breakfast relaxing pool & bar area quiet

very clean great pool great service and staff good location great breakfast

like that it has parking for my car, its not easy to find that in bacalar hotels, also the breakfast included

also wifi was not too good

the parking can get tight lol

hotel needs more parking space and loose gravel at the entrance needs to be addressed my husband and daughter

wifi is not working

it was the best room service we ve ever experienced, they went above and beyond to make the stay magical

the pool was great and the food was amazing

property right on the lake with tasteful design and two pool areas

tv wifi didn't work but notified the staff to get it corrected.

also really good wifi

to plain the pool

there's a small spa for massages, restaurant with delicious food, drink service by the pool and jacuzzi, and

the pool was very nice, too

we enjoyed the pool and the lagoon

if you look for wifi, big screen tv and room service, you may be better off in cancun

selection of food available at the breakfast buffet was a little unusual e

breakfast i've ever had at a place i'm staying

breakfast was served on the patio on the ground floor and was good but the light breeze and ocean

they don t have a proper restaurant but very good snack for lunch and a great bar

is great, the view and the location is beautifut, relaxing and quiet, great for resting- it is pet friendly and

wifi only in common

seat fell off the toilet, both doors wouldn t lock, one lock completely fell apart and the wifi was very weak

gorgeous cabanas, comfy bed, lovely shower and good breakfast

the grounds and the pool were nice, the staff was great

no wifi in the cabanas or on the terrace area directly outside the cabana - wifi only available at