floor location opening on pool with little view and lots of kids

valet service during covid, however once you get the hang of it, the self parking may even be faster and more

the self parking option is difficult to understand where to park

was perfect bc next door was a more kid friendly sister resort so ours (even though we had three kids) wasn't

they do accept kids, but there isn’t kids

the pool is wonderful and relaxing

some little maintenance issues, the bar sink that wasn t hooked up, the tap in the second ensuite dripped,

they could have played music at the pool during certain hours not just for aerobics.

staff and beautiful pool

loved having a full kitchen and washer & dryer in the room

swim up bar is so clutch

the pool party on saturday was great

also only breakfast was included so it s not an all inclusive resort

there were as many kids as adults

only certain rooms have their own hot tub, or you can pay extra to use one in a confined space in the spa

room, hotel, pool, and staff were just amazing

rooms are spacious and comfortable

breakfast was delicious and staff was super friendly

the spa was great as well

pool towels were old and falling apart

pool room didn't come with kitchen.

first first time visitors, the wait staff, pool staff, and concierge were perfect

the valet parking guys were very nice

cheap hotel parking

kitchenette area- we had to ask for pans and utensils

2) we wanted to check out the rooftop bar 360

presentation wouldn t take no for an answer, food and drinks mediocre at best, too many stairs, gym facility

the shower, and bathroom, the size of the room, the tv channel selections, and the roof top bar/pool area

view, staff and pool/jacuzzi were my favorite

the rooftop 360 bar and pool is amazing

with ants in m4 on the kitchen counters

the kitchenette needed to be refurbished

the daily room service was good

close to golf course,pool and servers outstanding

spite not having any

location is excellent. rooms are reasonably spacious. gym was much better than expected.

the staff were very pleasant and helpful, and valet car parking was free

room service

just added a new pool area for kids that should help this a lot

wifi is not working not good breakfast

pool area is fabulous and restaurant was very good

was construction going on as they are building phase 2 of the resort so while you are by the pool it can be

guests from another resort could not sit at the pool with us or partake in the umbrellas at the

the complimentary kids club is brilliant for young ones with movie & popcorn afternoons and painting, lego etc

were excellent and helpfull; property was great; so nice to have a spa and gym

one bar close by blaring music til midnight every night.

great pool areas and beach

the rooms were beautiful with the little pool on the balcony

the room service and breakfast food were not good.

only complaint i had was that in the breakfast buffet flies were all over the food because the food was out out

staff were extremely amazing especially daniel who works at the party pool he was just excellent

i feel room service could have been a little faster.

especially the views from the relax spa jacuzzi

comfy big beds - good price - nice staff - good customer service - solid wifi - quiet area and hotel the good

roaches a staff member name lorena was rude there limited parking she park her car in on space instead of the

we ordered room service one night

only thing i didn't like was that breakfast took extremely long to come out to the table after ordering

we ordered room service one night and has they had taken 64 dollars for the towels when the delivered the food

breakfast was mediocre and took forever

the poolside bar at the ridge was out of commission throughout our stay

kids club

semi-isolated adult pools, the others could sometimes be taken over by parents with very young kids

there are a couple smaller and semi-isolated adult pools, the others could sometimes be taken over by parents

wifi was very

not for kids but more like a bar environment

property had a lot of cockroaches and we werent able to use the swimming pool and jacuzzi

room service food was horrible, all inclusive was not all inclusive

while the private pool was lovely and very well heated, the overall upkeep of the unit felt shabby and neglected

the infinity pool with the view was the best!

breakfast, lunch and dinner was excellent

beautiful property, even though not all pools were open due to covid

activities for kids, kids club was supposed to have daily activities but did not follow the schedule i was

broken couch, dirty kitchen cabinets, grease all around handles

lastly, the pools and accommodations were great

activities for kids, kids club was supposed to have daily activities but did not follow the schedule i was

location with private beach, infinity pool with amazing views of the arch

the gym is hotel adequate

there were no kids there when we stayed which was a bonus for us :) the vibe is very low key but fun

the restaurant was delicious and friends got room service and said it was really good

stunning pool, views to die for, out of the yucky cabo wabo squid roe bar scene.

very nice spa as well cons: for the price of food in restaurant it could be slightly better and the drinks

the pool area is lovely and the landscaping is very well maintained and pretty

pros: huge rooms and terraces views are lovely, the main pool is great with good service

the pool area is lovely and the landscaping is very well

ever present problem of inconsiderate people staking their claim on the pool lounges early in the a

the stuff was lovely and very helpful! the pool was great the the food.

the mini bar in the bedroom only had two types of beers, cokes and water

the villa was very comfortable with its private community pool, and the walking of the property.

the shower would flood because if the way it was built. the bar closed at 10.

outstanding breakfast buffet

loved the infinity pool

a little late as we had already booked an excursion for the kids

as for the restaurants, barolo and the taco bar (which did not serve tacos at all) were not so good

breakfast and lunch at the pool grill (the patio) were very good

our rooms, a deluxe two queens suite, was spacious, comfortable, with a well equipped kitchen

pool was spectacular and the views were breathtaking

there was also no service at the pools and the restaurant s food was mediocre at best

getting around on the golf cart with very convenient and helpful

gorgeous grounds lots of pools great spa friendly staff private beach restaurant variety

room service is extremely expensive 300 pesos for a hamburger? and it didn t taste too good!

location was great close to everyone i love how it had so many different restaurants, pool ,spa i could book

very friendly and accommodating, and the food and drinks were delicious at every restaurant and bar they had at

quick golf cart ride to the beach area and carts are readily available

and the pool was hardly ever crowded which was a huge bonus during covid

guests don t seem to understand the concept of a private pool and felt entitled to use ours

- from the greeter to the manager to the golf cart attendees to the waiters at the restaurant

there were 11 of us our six grown kids, three with spouses and my husband and i

the guys at the pool are very attentive and accommodating -- they

room has a full kitchen (you won t use if all inclusive), a living room with sofa bed (really a twin, not a

room service was great

the wifi is horrible

can't swim in the beach of the hotel, pools are a bit dirty due to the customers that are not very clean and

no kids menu on room service, most restaurants didn’t have kids menu or buffet either, no plastic

beautiful hotel, delicious food. great bar and pool service. and really everything is included

the spa was wonderful

great service 24hr room service

the gym and spa were clean and up to date

could use professional trained mixologist at beach bars

architecture and the scale of the property, the restaurants and the pools and gym

suggesting) - beautiful nature: wide and long beach with yellow sand, endless blue ocean, green golf clubs of

pool being cleaned at the spa while we were there.

we had breakfast in our room with the invilla dining daily and my favorite part of the morning is maury,

the pool was lovely and there was a great area for kids

doesn't have a bar or somewhere to go at night, they will stop on serving food and beverages by 10:00pm so you

no kids

cause you can order anything you want from food to beverages, the room that we got also have a kitchen if you

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or

unfortunately, the price for a family with multiple kids weeds out most people

pool

room as many of the hotel rooms are no view and not in attractive spots on the property like by kids club or

unfortunately, the price for a family with multiple kids weeds out most people

breakfast was good no complains lots of variety

the waiter at the restaurant was standoffish and impatient, some of the clientele at the pool was odd (e

the spa is also obscenely priced

new property, exceptionally clean, great gym, food reasonable for a resort, great service by restaurant and pool

one facing the beach with a bar, one large one in the middle with a bar and dj and two side pools that were

i love the personal pool and outdoor shower.

and landscaping, the pool staff, and the valet staff

attentive and polite staff, ample coverage for reception/concierge, cleaning, butlers and kids sitting

the service still needs a little ironing out. pool service was slow/inconsistent.

breakfast was a mediocre buffet for $50 per person-for our family of 5 it s difficult to justify

sales pitch at check-in noise difficulty getting seats at the pool

they did not give more information about extra activities such as beach party, s mores for kids on the beach

the ocean views/ whale watching from the room or by the pool

the entertainment was fun with some salsa classes by the pool and dj on the beach

i think they could use some more restaurants as well as maybe an adult only pool

the men that service the pool area and bring food and drinks were awesome

the pool area had enough transats for everyone and there wasn't any massive squatting

dated pool area. did not mention bar and gym was closed for repairs. also time share pushing.

the spa was not worth the money the facility was not in full working order, the jacuzzi and sauna was

from room service went above and beyond he went out of his way to take care of us

not many food options and food was not great constant up selling, there is an adults only area but not worth

everything: food, activities, kids club, personnel

we had the royal service and found it well worth the extra expense for the adults only pool and the restaurant

too many screaming kids toddlers babies

from the stuff to the hotel but the best were girls from the kids club and i love how the kids club concept

nice as most dinners ended up being quite pricey without a more casual option, especially with kids

thanks to our room service who kept our room clean and comfortable twice a day and made us laugh with all these

kids club was great

hotel, clean, warm pool, access to the sea, nice concierge

this only happened at the pool area

room's wifi is very bad, bed is sag and uncomfortable

front pool as great for whale watching

nice gym

the only item that bothered me was there was no pool bar to get drinks at, you had to rely on the staff, which

know for all adults it s supposed to be relaxing, but i would have liked a bar with music open until midnight

view and very good restaurant and nice pools

gym is not not very cool and no fans

bathrooms close to the pool area, we had to walk up the stairs several times while enjoying the relaxing pool

the aerobic guy that did that aerobics in the pool

team around beachside including pool and restaurants were excellent - in particular axel and marco as entertainment

did not have breakfast

like almost everything, our room was nice and clean, staff are helpful, i wish they have a mini bar around pool