section connected to pool area smelled terrible, pool was very cold and hot tub was like warm at best

traveled for a three weeks and before booking of hotels we checked if there is a laundry room - it was very

argue about that i stayed for 3 whole days never got a chance to get in pool it was over crowded gym over crowded

spa room and they didn't have one, had to settle for lower room type that wasn't much cheaper than

to use the swimming pool and hot tub people in there partying drinking, smoking and then 4 kids under the age

parking lot was well lit

wifi was out, no cable tv, no refrigerator, missing complimentary bottles of water as described,

the pool was being work on and no free weights in there gym .

guest laundry did not work

i didn't like the pet hair on the carpets.

parking was least favorable experience during our stay, but located in busy area which houses an

this was the disappointed point of my stay as i was looking forward to relaxing in the hot spa after a long

the pool was big and clean

room service was not early and swimming pool was cold, jacuzzi out of service

and comfortable room and well maintained facilities, reception staff was very helpful, plenty of parking

road noise from roosevelt in a north side room and finding a parking spot.

breakfast was delicious beds n pillows so comfortable

nice, clean and quiet hotel and they offer a good hot breakfast as well

the breakfast is the egg without salt and the meat is very salty, the pool is very small, the gym is very old

convenient parking ,the cleanliness, friendly staff, comfortable bed

needs update: front has no place for luggage storage, no laundry room, entire place feels old

great staff. clean room. nice breakfast.

the breakfast

shuttle driver (from o'hare) was an angel going way beyond the call of duty

the kids were disappointed about the pool

huge free parking lot available for parking

paper bag breakfast with rock hard apples, kids would not eat them.

when i booked i requested a possible late check out, so i asked if it was possible but he was very rude about

was straight trash it smelled bad the beds and everything where so old the tv didn t work the wifi didnt work

needs updating and laundry room

from the snow storm there was horrible room service, no towels , no plates or anything for food i ordered bathroom

pool was super small (think extra large hot tub) breakfast- finally asked for a refund, 45 min

my kids loved the pool and they room

also, lady that checked us in could have pointed out we would be next to the pool

my five - night stay , i requested full room service once

also, it would be nice if rooftop bar opened before 500pm and on sundays for weekend travelers

the mini bar in the room prices really ridiculous...i rather my own

the wifi could have been a little better.

they also got confused when i asked the about ev chargers