the swimming pool is really small.. still good to refresh.

they did whatever was in their hands to ensure me and my kids had what we needed

purpose / comfortable / welcoming personnel / nice breakfast / good restaurant / nice swimming pool area for working or resting / good bed and pillows / few shops and restaurants around / looks

the pool water was not warm and also looked like not so clean.

they did whatever was in their hands to ensure me and my kids had what we needed

breakfast was good and location too. very clean.

great breakfast, spacious room

pool looks nice, we didn't try it

the pool and de breakfast

the pool was cold all the time even though i was promised that it is always hot

wouldn't accept credit cards; guy at front desk didn't tell me up front the wifi password

clean room; comfortable bed; good wifi; large bathroom and shower; good a/c; quiet

second night the was no wifi in my room

the gym area was quite simple, but has everything you may need.

the gym facility is also good if you just want to get some cardio and basic work out

room is very nice, the included breakfast is nice as well, and the location if you're going somewhere in tepotzotlán's center is

it’s clean and you are paying the fair price of what you re getting. basic but good breakfast.

* poor breakfast

parking and everything was very handy. nice and quiet.

it has staff during the afternoon and a gym within its building has staff who can call to bring a staff member to assist one

it has a beautiful garden and pool with sculptures and the two-story units with bedrooms over a kitchen and living room are well

grounds and pool good security ability to cook own meals

pool was dirty- plastic cup and dirt on the ground and less water in the pool

pool was dirty and less water

for improvement: the pillows are not comfortable

quires a renewal), pillows, no coffee pot in room, only 1 bottle of water, entrance to

ey are very tall for my neck), the gym equipment is old and not properly mantained

to parking lot

signs), small tv, no complimentary coffee pot in room, bath needs renovations, gym needs renovation and

they have an agreement with the local huge gymnasium so it is nice to stay with them as we can do exercise at the gym at the building

amenities gym and places around

spacious rooms and parking for our car

very good breakfast, very nice gym.

a 5-star hotel with great amenities, including top notch spa, gym, steam and sauna facilities

nice rooms cozy beds nice bar with area to smoke

the room mini bar is not filled

huge restaurant and bar facilities

app, the hotel is beautiful and makes my business trip more friendly, specially with a nice gym and the running track was a very great

also gym was good but could be better adding more

also gym was good but could be better adding more

gym was pretty cool, location great

location, friendly and helpful staff, great breakfast and bar service

the gym is small but very complete, open 24 hours

and servers were amazing , the best part of the hotel , warm pool and gym also great

ambiance, live music for breakfast in the weekend, gym is closed but no door so fresh air ventilation

size of the room, 24 hours open gym

it has 24 /7 pool access. gym has good equipment. clean rooms all around.

the room was big and they have a gym that actually works

there was a menu in the room where you could order from their restaurant(room

room was clean, good breakfast and gym is good for cardio

the breakfast was good and it’s nice that they have a gym

the breakfast wasn’t that great

the breakfast was good and it’s nice that they have a gym

the rooms are well taken care and it includes breakfast.

the smell from the gym. they use a strong, cherry smelling cleaner.

the gym was a nice surprise and an even better surprise was the hotel van

gym didn't have towels ,cups for water

the gym

my room very noisy because my room beside gym room with open 24 hour

i enjoyed the gym as well

wish the gym had some foam rollers to be able to stretch but that s about it but other than that i loved

wifi was not good, i have to change room

staff made no effort to compensate and when asked for a late check out

free gym

the breakfast was good and has a good view of the city

breakfast was also very nice

accessibility to a shopping mall, cafeteria area with great scenery also laundry facilities

my kids love to have starbucks in there as well

the location, the staff, the room and the breakfast

breakfast was very good ud83dudc4d

breakfast and dinner are excellent good, and it's not a noisy hotel despite its closeness to

breakfast area needs more staff

breakfast was great ud83dudc4d

spacious cleanliness supportive staff good parking and checking at comfortable time

we had room service at night and the food was great

the wall around the spa had humidity issues

to the hotel was through the unstaffed parking structure which is dark and just gives off a bad vibe knowing that someone could be hiding

breakfast though limited is amazing

felt safe and comfortable. had private parking.

it was nice and clean, room service was nice too

good restaurant. good room service. great shower with strong pressure and lasting heat!

room service was rude, i had to request 3 times for extra blankets and towels because they didn't

price$$$ was good, customer service from all the staff was excellent, free breakfast excellent, room service and maid service was excellent

breakfast was a bit tasteless and limited but in overall totally worth it value for

the pork meat served with for breakfast

breakfast was great

breakfast was good but not great

comfortable bed, clean room, room service. gym and sauna.

didn t work in the room, but was ok in the reception and restaurant gym didn t work dinner is low quality for the

tiny gym with little equipment

large, comfortable room with outdoor terrace and gym

wifi failed the whole day until the last minute was fixed, but i didn t report it so i can t

wifi at times gets knocked off but that's the least of the worries compared to all other things

gym although very small,swimming pool looks good.

room didn t have a private safety box and the pool hours

comments that if you want to go to the hotel by taxi, the taxi has to pay to enter the mall s parking lot, however, if you approach the mall s parking lot from the entrance of the hotel, you

i did not feel that the parking slot were extremely safety, tough there is surveillance most of the time

is isolated, literally in the parking lot of a big shopping mall

gym equipped friendly staff clean

there is no frigobar into the room, there is no toilette into or close to the gym.

bed, tv size, gym.

the staff forgot to provide towels in the room. the gym is very small and no ac

breakfast are disgusting .

the attendant who carried our bags was very kind and helpful. also, good hot breakfast!

breakfast was good

the hotel is clean and the breakfast really

very clean, quiet, good amenities, nice gym, comfortable rooms

great gym and pool facilities

everything was good, clean and nice people. top floor has pool and gym.

the facilities are very modern, there is a great pool on the

great gym installations, with good

amazing kitchen and breakfast

big clean beds and room. staff are friendly and helpful. delicious breakfast. good hot shower.

there was a good selection for breakfast and the staff were really attentive

the parking is perfect, convenient and free

breakfast included and easy check in/ check out

the gym could be bigger and a pool would we be ideal

and the gym and the golf cart to take you to the airport and the service

nice restaurant upstairs and gym facilities

the restaurant was open until 11pm and 24 hour room service is available

was perfect - high quality hotel, 5-10 mins to walk to the airport or 3 mins by free shuttle

likes that they had a gym with enough machines to match my workout at my local gym, i go back to this location again

clean and well appointed. decent gym

breakfast is good! also location is very good / safe!

no shuttle bus

i liked that there’s a city expressed shuttle that gives a ride within 5 km radius for free

the gym was great, one of the larger gym spaces i've seen and all the equipment including free weights

they have surprisedly large gym with no people inside

big, nice gym, nice people

gym is good for a city hotel beds are comfortable room is modern

pretty clean and modern. gym was very nice and well equipped.

rns out it s

gym was great

gym, very polite staff, very good room with comfortable bed and sink in the room

excellent breakfast and friendly staffs all over the hotel

the staff at reception and breakfast room did a great job and the rooms were nice, modern and spacious

wish the gym facility was a bit larger, but loved having it available

- i went to the gym and the treadmill was broken (this is one of the reasons i came to this hotel) - this was fixed

bigger gym would be good

the gym is very dirty

breakfast was rather simplistic, but cooked perfectly

gym upstairs, breakfast is great

the continental breakfast was limited, and the treadmills in the gym did not function.

gym is tiny, breakfast not included, relatively few facilities for 4*hotel.

gym room is on construction

breakfast, very comfortable beds, excellent gym and pool, nice little on site coffee shop and friendly staff

the gym and pool were great too. but above all, the customer service has always been awesome.

great gym and service

last but not least for me is the excellent gym

the property was clean. the staff was friendly and helpful. i loved the gym!!!