reserved and they couldn't fix it, staff was unfriendly, no cable tv or anything, had to pay for wifi

clean and neat. great room service. good parking, great staff

oh and the steak egg breakfast

very clean, beautiful setting. staff was very friendly, helpful. gym was perfect!

bar closes at 11 pm

hotel is located in the center of a recreation area with really nice restaurants, activities for kids in the lake and lots of shops including a target

the playground where kids can go and play it's

under the assumption the hotel i was staying at had a place to sit outside with a fire pit and a bar like the pictures showed on the website

check in and late check out ud83dude0a

go out for breakfast/lunch/dinner on foot and there was a playground across the lake for our kids to

really poor rest. room service hours.

room service was prompt as well

i would suggest a kids price and an adult price for the breakfast

connecting to wifi is unnecessarily complicated

right there and then that this hotel customer service was non existent but for the sake of my kids we stayed why be a manager and you cannot do anything

they have a virtual golf game setup in next to the bar

the gym was also a huge plus for me

staff were extremely helpful, the room was immaculate and very comfortable, and the gym was excellent and very clean as well

good gym.

beautiful room, updated lobby and hotel, great bar and restaurant

the breakfast is very basic. adding eggs and fruit will be great.

i thought the breakfast would be more than continental.

breakfast was great

they accommodated my early check in with no fuss and i was extremely grateful

is an excellent experience, the hotel, the service, the facilities and the gym and that breakfast is included is a great success, i recommend it for your stay in germantown

rooms are clean and nice, also small pool in the hotel was a good fun for kids

the room was in a family wing and had noisy kids next door all day and most of the night

i really appreciated the free detergent in the guest laundry

late check out on new years

great location. free parking. free breakfast. laundry available.

good size gym. starbucks in the hotel.

didn t eat in hotel but did go to bar in lobby which was very busy and understaffed judging by the time it took for us to be

given the times no room service.

no pool! my kids were so disappointed!

there were alot of kids staying at the hotel.it was quite noisy in the daytime.

the coffee bar & lounge closed to early both in the morning & at night.

need more directional signage to gym

no free coffee; there’s a starbucks bar and it’s not always staffed

the coffee bar didn't stay open very long and short staff during breakfast time.

covid, there was no bar or food

the pool was pretty dirty, with leaves, insects, and a dirty floor, so sadly i didn't use it.

and they state that they don't have a pool but they do in fact have a pool

were looking for a place with a pool and inexpensive parking so this place was perfect for us

wish it had a pool and a free continental breakfast.

restaurant and bar are closed too

hotel, well-trained staff; restaurant/ bar in lobby area; business lounge with pcs and printers, gym, etc

customer service at the bar area where the on staff attendent (dejuan) on thursday 18th may, was very much out of character

gym was a long distance away

clean and comfortable. the amenitities like the gym made it a great stay away from home

clean nice gym

wifi on 6th floor was spotty

however, aside from coffee maker, had no wifi, microwave, refrigerator or breakfast

close to our kids ,and we love the confident of being close to a lot of restaurants

no microwave no snack vending machine no pool for the kids

room service never brought clean towels

outside the 11th-floor lobby is a lovely but windy oasis with a dog park, mini-golf, beer garden, and a big screen for sports/stage for cover bands

i only wished i was the perch area for putt putt golf was open but it is seasonal and was opening the day i left

the metro is across the street—two food trucks are located on the property as well as putt-putt golf

the room and the mini golf course was great

perch, the gym,

parking was for $20, that would be nicer if the parking free

greta location. plenty of parking. clean rooms. wonderful towels and bedding!

ose to dc/md), waffles at breakfast, professionalism of both the front desk as well as the cleaning staff, the cleanliness of

pity the pool wasn't open as temps were in the mid 90s

/ no room service

location, free parking, it was good for my purpose, which was to have a bed to sleep for one night

had to pay for wifi and breakfast.

was only one bar of soap in the room when we arrived

the location is good for me . the parking is convenient the rate is reasonable

no room service

close parking and good wifi good breakfast

had wine at the bar the night before

some of the staff working the bar at night could be more welcoming

knowing you were expecting a large crowd you were not prepared in the bar area

staff friendly, breakfast was good, clean room, good location

fabulous breakfast omelettes

breakfast was not that great for a health conscious adult but i am sure children and kids at heart would love the carb buffet

i was so disappointed because the only reason i booked the room was to have access to the spa tub

paid for a room with spa tub and after being charged the full amount of the stay i was informed there was no spa tubs at

the pool should be heated for more comfortable but i still loved the property

the staff the convience of everything and the kids like the indoor pool

having a kitchen was way better than just a mini fridge and microwave

the kitchen had new stainless steel appliances

even though we arrived late for breakfast, the staff prepared something for my

the room was more than i expected wit the kitchen. it was fabulous!

was spacious, clean, and comfortable, with access to gym and laundry

it so clean and had all the amenities you need they had bounce house for kids music and refreshments in the lobby kids got ice cream and gift bags on arrival we will

great room service

of it: location, personnel at the reception and concierge, the pool & jacuzzi, and not the forget: the amazing breakfast buffet

my kids and i especially loved the hostess at the restaurant

milk and cookies for my children that was an unexpected treat that brought a smile to my kids

loved & used the gym

- morning staff was very courteous as well - electric car charging - onsite laundry

all around great hotel including location to campus, clean, nice rooms, good bar and restaurant

gym was good

the gym was nice and clean

one of my kids threw up about 30 minutes after coming back from the pool

the pool was lovely as well- forgot to add that above

convenient location for folks dropping off their kids to umd

pool and gym areas were great

the pool was amazing