limited wifi use. breakfast not included.

wifi was a little difficult to get on - took me many attempts and some patience to get my laptop to

wifi service was slow.

wifi outtage but not made aware

free wifi too and a small fridge in room

the wifi wasn t the best and was very finicky.

poor wifi

connecting to wifi cumbersome and poor connectivity in pool area

can never get wifi to work with my iphone at a hilton

wifi was a little slow

comfortable bed, clean, wifi worked well.

the pool was not heated. it was freezing cold where tourists were not used to that.

breakfast

clean, quite good choice for breakfast, friendly staff close to universal, and free parking

was great and having a shuttle was very helpful

the staff were all great and the ac amd tv and wifi worked well

wifi is extremely basis

wifi was not good/strong.

wifi is very slow without paying to upgrade - we're talking pages loading like dial-up.

wifi was down and the pool as well

the room was very comfortable, and the facilities were spacious and modern – including the gym, laundry area, and outdoor terrace

loved the layout and small kitchen

breakfast was excellent and there was plenty of room for everyone to sit

good breakfast

spacious with kitchen and simple silverware and cups

friendly staff. great pool. location.

loved the pool and that it was open later

room was excelent. great view of the pool

was happy the restaurant was close to the hotel and the travel desk was in the hotel and provided shuttle to the universal studio

pool was out of action until last day.

i was expecting a small room, just a bed and no kitchen but i was pleasantly surprised to find a kitchenette that even had a dishwasher and an

the pool and bar area were very nice

that being said the size of the room is huge it’s like a studio with kitchen and a living

nice pool and free breakfast.

full breakfast bar with many tasty options daily

shuttle service has to be scheduled before check in time for later in the day

clean and friendly atmosphere with a great breakfast served before checkout

it has a great little gym and breakfast is good

hotel was very clean, staff friendly, free breakfast which was actually decent, and free parking

my party and i wish there had been weights in the gym - was very limited

location, full kitchen, plenty of towels, good for families.

wish breakfast had a waffle, eggs, and bacon...

staff is super nice, breakfast was surprinsingly good and the laundry is really convenient!

we had breakfast in the mornings and there is also onsite laundry, overall the stay is absolutely amazing

was good,nice kitchen and clean room

you can either walk 15 to 20 minutes or take the free shuttle to the park

a fridge in your room and a microwave are available by the fitness center

we didn’t ask for a room change because we arrived late and were very tired

loved the pool

the pool was closed

needs some modernization and kitchen apparel

we had 3 small kids with us, medicine that went bad and we ended uo getting sick after the stay

the breakfast was great and they kept the breakfast bar stocked.

perfect location to stay with kids and visit universal park.

there’s a gym a pool and breakfast was decent

laundry room, is good but small

clean and well kept staff was great. pool and hot tub. gym was nice. close to restaurants.

easy hassle free check in, nice pool and hot tub for relaxing (gym if you’re interested

the pool and hot tub were perfect temperature and had a decent available use time

breakfast is good, beds are comfy, pool is great, housekeeping keeps you stocked on towels and it's

and i don't like that this hotel charges a pet fee

they have a laundry room which was very helpful

the laundry room was broken. but other than that the rooms are great for its price!

pro= cheap price and late check out

shuttle service was perfect

free breakfast and wifi are a must, and the breakfast was at least better than mcdonalds

the wifi worked great for our meetings

did not know we had free wifi also i am a hilton honors but was not greeted as one nor did we get any special treatment

the parking was always available

hallway and rooms around us because there was a big family that all had different rooms, and the kids were running up and down the hall from room to room at 6:30 am

breakfast: not enough variety. no eggs or sausages. leaks in the bathroom.

also i tried to wash and dry my clothes at the on site laundry room

breakfast was a 50/50 and our shower leaked all throughout the stay

the pillows were not comfortable and not enough selection for breakfast

room was very confortable, breakfast was good and the location was just what we needed.

there need to get their children under control we stayed 4 floor hoping for quite didn't happen kids running up and down the halls bouncing off the walls it sounded like

enjoyed the pool and the breakfast the next morning

breakfast is perfect for me, but not for my friend

great location, good breakfast, nice clean rooms

breakfast was great and location was awesome

very friendly bed very comfortable room was nice wifi was in and out at pool and around resort

the hotel dirty, not enough seats in the lobby for guests, no wifi in the lobby for guests, this is our 3rd stay here and will be the last next time i ll be

wifi was really poor

concierge staffcould have been friendlier. no wifi out at the pool

wifi was lousy in our room which was at the end of the corridor

i loved having the kitchen in the room; it was even stocked with plates, bowls, utensils, and a pot/ pan, etc

room did smell as if a dog was there. breakfast options could be better.

breakfast, reception staff are so helpful and kind, coffee was good 24/7

breakfast was good! location excelent!!

never made it to the pool i cannot comment on but it look clean, my coworker made to the gym and he said it was

it had complementary breakfast, shuttle to theme parks and no resort fees

breakfast was good

the breakfast the better

she was also amazing with our early check in and went and cleaned a room or us herself

free breakfast in the morning :) i nice pool for the kids and also a bar for the

room, good breakfast

wifi, laundry room were all faulty

o kinds changed every second day) and complimentary dinner, good wifi, good parking, good location for theme parks and convention

wifi a bit week

no wifi washingmachine out of order elevator out of order

we come here almost once a month. friendly staff, great location. great breakfast.

rooms are immaculate, breakfast there was great choice and lovely fresh waffles

is not that we didn't like it but the pool was a lot smaller then we thought it was going to be

fitness studio and laundry. free tea and coffee. location was great. rooms were really big.

great kitchenette with everything you need to cook

room was right next to the laundry room so it was quite noisy

laundry room out of order

-close to universal studios -coin laundry for guests -free coffe and tea in the morning

although we did not use the pool

is got , and the worker in the laundry room was extremely friendly love him not sure what his name was i think jose but not sure

the pool and gym were nice and clean as well

great facilities including well-equipped fitness room and a laundry room

wish you all had an indoor pool!

they even helped me with a problem i had with the laundry room ( super convenient too)

they also had a convenient laundry room, a gym, and a pool area

laundry available on the premises

laundry only works at 21pm

loved the pool, the housekeeping attention to cleanliness, early check in availability, and walking distance to restaurants and congo river for miniature golf

ice machine and guest laundry room not in service

laundry room for visitors is open only to 8 pm.

nice decoration, room is big, wifi works well, the stuff is very nice and welcoming.

wifi was terrible

also, security stopped at our room to check the wifi and we were not given any warning by front desk staff to expect this

the wifi free limited to 5 devices which is kind of cheap if you are traveling with a big family

that we had to leave. wifi was terrible and would drop out constantly.

the pool and the food

two pools on each sides

it is very thoughtfully designed with lots of neat details, such as how the gym is decorated and the retro toiletries

the gym was good

i think we can improve the gym equipment and make it even better.

self laundry is good

location , transportation to universal ,wide room, and bath room, laundry room

bar 17 had crispy brussels sprouts, and they were not edible, it tasted like a salt lick

they also have a pool, jacuzzi, and water sprinkler which the kiddies loved

everything, definitely the gym.

guest laundry

our rooms were cleaned spotlessly every morning, there's a nice pool, and a great free daily breakfast with fresh waffles, toast, juices, muffins, yoghurt, etc

they also have free shuttle services running, which picks you up right at the entrance

i love this hotel. free breakfast, great staff, clean pool.

expect gyms and 5 cereal choices, but this hotel covers basic hotel needs with very friendly staff

the pool is nice

a lot of kids running around ding dong ditching (funny at first but they did it quite often)

they provided all you can eat breakfast for $9 per person, a free shuttle to all the theme parks

shuttle bus some times over crowded mainly on way home but the drivers was super friendly and if

the rooms were amazingly clean, as well as the lobby and pool area

the free shuttle to universal was an added bonus

the location was 4 minutes from universal and they had a shuttle bus to and from

the bar by the pool was a great way to hangout and relax

to take the shuttle between the hotel and the parking garage was the only hassle, but its not like you can

the mini golf seemed nice in better weather

there is a free parking on site, a pool & jacuzzi that are open till 11 pm, nice gym, tennis court

location, size of the room looked like a small apartment had 3 full bathrooms, 2 full bedrooms, laundry room, full kitchen, porch, and dining room the place was amazing

in unit laundry was a plus

full kitchen and outdoor grills, nice pool and gym

the amount of towels and even pool towels

resort, great location, starbucks in the lobby was a nice perk, staff extremely nice, having laundry facilities was great, free shuttle

it was also very clean, and there’s a convenient laundry on the floor

kids loved the pool and the poolside bar was great as well

tv mounts inside the room that did not allow the tv to move to be seen from the seating table or kitchenette area of the room

pool area lovely always clean plenty of sun beds & proactive pool attendants underwent training

swimimg pool, rooms

i would love for them to have had a laundry service rather than just the onsite laundry room

the pool

the laundry is convenient

belly carrages, sure ok i wanted them but being a vegi in the kids land of retirement confusion

excellent breakfast and staff are amazing

the buffet breakfast was excellent

to universal and we wanted everyone to enjoy the stay and be comfortable, and the complimentary breakfast was another bonus

we booked the two bedroom suite, each bedroom had it's own bathroom, very large kitchen with everything you need for cooking

nice and clean property and excellent breakfast

lots of food options for kids and adults at the hotel

olivia on the poop side bar was especially wonderful

i didn’t like the fact that the washers in the laundry room were not working properly.

pool is excellent for kids, even for those who aren’t strong swimmers since it doesn’t get too deep

coffee machine, guest laundry, ironing board in room

the gym was out of order..... ud83dude2dud83dude2dud83dude2dud83dude2d and there is no breakfast

thing was the gym, breakfast and bar was closed

my advice is to add vegetables and greens for breakfast and make a bar with drinks by the pool

the pool

nice pool area

it didn’t have a gym and pool facility “yet”, they said that they’re working on it

the kitchen was fully equipped

water park, sitting area and personal pool at home

my kids are older, but were still impressed

the online ordering did not always cross over in a timely manner to the kitchen/service staff

the slow wifi speed and loud party at the pool heard around 11pm.

wifi access unavailable in my room for the first couple days of my stay.

very close to universal, shopping outlets, breakfast included, parking and ok wifi

great wifi, staff, location, clean.

no wifi no breakfast

the location and unit size, kitchen in unit was good

apartments were clean, quiet (we were far from the pool and water slides), and comfortable and overall very well equipped

the pool and the water slides

more activities for kids both day and night

the kids like the water park area

pool is nice and water comfortably warm

the pool and gym facilities were good

had a gym and a pool. plus walking distance to restaurants

close to universal with free shuttle bus option, pool, game room, laundry, decent coffee, restaurant, bar, and 24-hour pantry

pool is really nice, great for kids

they gave us a late check out

the buffet should be a little cheaper for kids

there is good gym at the hotel

pool and hot tubs where great

pool area was beautiful

the breakfast need to be up graded

pool closed early 8pm

view over the lake swimming pool staff so friendly great value for money good

breakfast

was very little i did not like but i hated that they advertised a gym and roof top bar and pool but these were only accessible for their club members or at a cost of

breakfast was great with so many choices, even my picky eaters had choices

the hotel itself is pretty cool and the swimming pool is pleasant

nice pool

the bar and grill was excellent

pool wasn’t heated

location for shopping, nice facilities, close to a lake, free parking, free wifi, good breakfast (included in rate), big and confortable room, with microwave and small fridge

on-site restaurant and bar open in the evenings

we were in town for mother s day and the staff had a station for kids could make buttons for their mom s

hotel is simply fantastic- liked the cleanness- fresh smell, the pool, the gym, the restaurant, the staff, the cleaners- the general look and feel- and breakfast was fine

have everything family need, laundry gym breakfest pool

shuttle service that was advertised was not convenient to use, you had to book 24 hours in advance

breakfast is not much choice a lot carbs on the menu

breakfast

my family also loved the breakfast and pool

would definitely book again, especially in a club level suite as the rooftop pool and bar was beautiful

as for our room, the first one did not have working wifi or tv

i had to resign in to wifi every day

the location, parking and wifi were excellent

the wifi wasn t good

to the universal parks, for me it is the best zone to stay whrn you visit the city, the internet wifi worked very well for my job calls, and upload/download

the parking and wifi are free and its very close to international drive and universal studios

wifi did not work properly on the 4th floor, went to the front desk and they said they had no

free wifi

like best about the hotel of how quiet it was, close to the attractions, the room was clean, free wifi

has the 1 bedroom apt) -fully furnished -comfy bed & pillows -good wifi -good

we love how close it was to everything we went too! our breakfast was included and it was yummy.

no way was i gonna let my kids sleep in horrible dirty room

breakfast honey buns get you going for your day

the breakfast pastries are delicious

not even orange juice for the kids

room is a bit cramp, the small kitchen does not have plumbing, and the ac needs a bit of work

pool water was cold

pool close too early didn't get the chance to even see it

had wonderful family day at the pool!

burns on sheets), lack of appliances (no proper cookware for induction stove nor standard kitchen

aldo providing some snacks for kids in the room like biscuits etc would be great

located near the biggest mcdonald in the usa for kids

breakfast had plenty of options but they served the same thing every day

change up/expand the breakfast options in the morning. fix the machines in the gym.

pool and jacuzzi was nice and hot

i did not have wifi access

wifi sucks, and the hair dryer did not work

only gripe was the wifi signal

wifi connection poor

wifi didn t work either night and that was the main thing needed.

very good location, the pool and the price

breakfast could be better and the refrigerator could be bigger

shuttle service to the universal is great

we took the hotel's free shuttle bus at 8:30 to universal studios in the morning, and took an uber at 22:00 for $14 to get

decent breakfast, decent pool

we were allowed late check out for our last day

we needed late check out spur of the moment and it was no problem

very friendly outdoor pool and hot tub excellent breakfast

i liked the, early check in as i was tired and ready to rest after my plane got in

there were people talking loudly and kids running the halls into the wee hours

really liked the fact that from my room i had a perfect view of the pool

there was no breakfast or bus shuttle.

did not like the carpet of the room lends itself to pick up a lot of dirt they do not have a laundry

were pleased with the location but had a problem with the shuttle service that transports to universal

no breakfast or shuttle.

the faciliry was what1 we needed with kitchen, full size refrigarator, game room, gym, pool

full kitchen and living room bathroom is two sections one is the sink room the shower and toilet room

spacious apartment and good laundry services along with gym, swimming pool and an arcade room

service , staff , rooms always clean , towels at the pool , jacuzzi helps a lot after a long walk at universal studios

and amount of space we had m a small suite, two large double beds, in bedroom, bath and shower, kitchen area with full fridge freezer, half dishwasher and a half cooker

the free shuttles to disney and universal studios was great

good gym open 24hrs and pool open to midnight (great for teenage kids)

pretty pool and patio lounge

the outdoor games, truck bar and complimentary water stations were def a plus

only thing that we did not like was the fact that the bar closes at 10

towel bar in the bathroom

pool

has a gym ,swimming pool and breakfast to be classified as a 3star hotel but it is really a 2 star trying

lobby could be extended into dining area. limited shuttle times.

breakfast for hotel is good

of the room spacious , liked the bathroom/kitchen area, beds we're comfortable , my kids loved the pool area, and my kids enjoyed the game room

laundry location and available use.

great family hotel and if you have kids the worlds largest mcdonalds is right next door

the bartender and the food at the bar were poor but the other restaurant was good

lighting. could use updating. gym is small, but at least it has one.

free breakfast free happy hour buffet and drinks!

the gym could have more equipments.

family and i had lots of fun at the pool and gym, the staff was the best and the happy hour was a nice bonus

unsupervised small kids in hallways

evening kick back was great/pool good/staff very helpful/price for value

breakfast was good. pool was clean

the pool

both the pool and the bath water smelled over chlorinated

the pool wasn't clean

pool wasn't open, frig never was cold, room smelled like a locker room

internet wifi kept cutting out

are terrible, only one elevator was working, cleaning services were not great, wifi is

wifi is poor. doesnt connect in your room.

had absolutely no wifi access in our room we tried calling front desk and just kept saying they will look into it

wifi worked well also

location, price, free breakfast, free parking and very friendly staff.

broken elevator only one working in a 6 story building, laundry room out of order

amenities- swimming pool, gym, laundry room, disney tours kiosk, etc.

large lounge area and bar across from the front desk

i had to park my vehicle around the corner of the hotel in a vacant parking lot of a bar and grill that was vacant

staff wasn't friendly, the remote to the tv was complicated, the breakfast wasn't good, and wifi was in and

wifi almost didn t work in the room

com - parking was not included and wifi limited old 1970 decor in urgent need of renovation

8th floor)

we couldn't get on wifi but that wasn't important

the pool, and the view

you have to request from kitchen, when the attendents are busy managing the food

hotel was clean, and the breakfast was excellent, we didn’t use the pool but it was nice

although breakfast was provided, i would have loved some more vegan options.

breakfast and room.

fact that they don't change linen and laundry towels and face cloths because of covet i feel that you should get fresh towels everyday i

it gave our kids time to play before bed

newly refurbished room. nice kitchen and bathroom.

room was very large giving kids room to move around. wonderful breakfast great staff

my kids had the breakfast and they really enjoyed it

location of my room and the pool. staff are great. especially rig night staff.

where great, the hotel is in a great location and i will definitely come again, they have a nice pool to relax and a lot of dining places walking distance, and they have cop's walking around

clean modern affordable icon park in walking distance the staff was amazing getting me in my room breakfast is good highly

pool and pet friendly

the room was very clean, and the pool was very nice

wifi is poor, vendo machine would be nice to have.

no shuttle for the airport huge pump around the pool making loud noise wifi not reaching the

wifi weak in room.

wifi is not working consistently in our room

the only problem was the wifi was no operating well.

the pool has no heater

a fitness athlete i enjoyed the stay very much, the ymca gym facilities has everything you need as a pro athlete

access, room was conveniently located near the credit card operated laundry

blanket staff in front , tried to deny us extra blankets booked online need early arrival and late check out was denied both

there is no gym even though it is advertised on booking

breakfast was great, staff were amazing and the room was fantastic. thank you for everything.

breakfast wasn't hot. but the waffles were great

breakfast fell short. not alot of options

the beds, breakfast, and staff were all amazing!!!

coffee was available at all hours. the gym was clean. the staff was polite and informative

each bedroom had its own private bathroom, which was great with our kids and their friends

whilst the kitchen had cooking facilities, there were only cutlery, crockery and seating at the dinner table

the room was dated and the gym facilities were lacking weights

rooms with stove top, microwave, pots and pans, plates, cutlery etc…full kitchen ready to use (minus

to be expected with it being in an area next to theme parks so it was probably full of excited kids

the bar was closed until 4pm.

bar helios drinks are good but food massively overpriced for what it is $22 for 2 bite size

50 for a beer at the pool

the pool and pool bar were very nice also

rooms, fabulous gym and service overall is top tier

great comfort, breakfast bar

really close to icon park a couple of minutes walk and pirates cove golf which was really fun is across from the hotel

was a lot of noise at night kids running and screaming pass 10 o’clock

there was dropping of dogs at the elevator doors, then kids like to play in the floor, there wad no sterization

in ; the staff was amazing super cheery guy and even gave us advise about some restaurants for kids etc

we loved the pool. the rooms were very clean. loved the location of the hotel

do wish they had more for kids

kids liked tv-channels

the gym lacked pieces of equipment

pool accessible

wifi broke up a few times and i had to use the conference wifi once or twice though at the edge of

tv has no wifi capabilit and is old, bedding old, carpet coming up, roaches, be nicer to guest who have a pet

the staff was super friendly and when we were having trouble connecting to the wifi, they had it call me to help

wifi wasn t working, neither was the cable

wifi works great

not much to my liking for the grab-and-go breakfast.

i would have like a hot buffet breakfast

larger pool area

the breakfast could have more selections.

hotel very clean awesome staff great location very affordable have a nice kitchen and the room is very spacious no complaints

price, big room, fridge, microwave, good wifi everywhere, free shuttles to disney and universal

resort fee is unfortunate but covers wifi parking local calls etc.

had a few wifi problems but that wasnt there fault. overall a great place to stay

wifi

if you are going connect via wifi the network needs to have enough bandwidth to handle it

all ok, location, parking, nice staff, wifi

bed, good wifi, decent amenities and wednesday complimentary snack time

the hotel was well situated and had good wifi access

options, pet friendly, good sized space with kitchenette, no extra fee for parking, free wifi

the wifi is also reliable and fast

location, swimming pool, comfortable rooms, parking space, good wifi connection

wifi was strong and easy to connect

wifi signal is not good in the room.

very poor wifi and can t get a 4g signal door keys stop working if put near a mobile phone.

everything else. tv, wifi, bathroom door, all terrible! and price gouging!!!!

had to leave early, so unable to try their breakfast.

everything was great except breakfast., it was just coffee and a pack of grits

location and the rooms have almost a full kitchen

small room. if you pull out the couch bed you won't be able to go to the kitchen

wish the breakfast was just a bit nicer

broken, not enough tables at breakfast, not good coffee neither eggs, no water in the gym only one bathroom in the

and most of the chairs were broken, you had to pay extra for self parking and expensive laundry, the staff was not helpful and even though we asked to have our room clean nobody came and

the breakfast was fine, i don’t typically eat it but my kids enjoyed it

the kids enjoyed welcome snacks

one suggestion to turn the pool into a heated pool.

self laundry option was very useful

the shuttle works well and is convenient to the park

loved the pool area

small bar and no real restaurant

the staff is amazing very friendly and professional the rooms are clean and comfortable the pool is nice the perks of being a universal hotel ,you can buy tickets and theres a oficial

would not allow a late check out because they “only allow 1 per floor” and they had “already accepted”

the location and amenities like convenience store and gym, buffet restaurant and bar made this hotel stay perfect for us

everything onsite: laundry, buffet, drinks, convenience store, starbucks, tourist office etc.

also a bit upset that after a very long weekend in the sun, i did not realize the washer for laundry only worked with tokens

gym too small

the golf course was impeccably well kept with beautiful views on every hole

quiet atmosphere. excellent restaurant. and legendary golf course.

very ritzy dining but its a golf resort

my wife spent 2 days by the pool while i was playing golf and she also completed the staff

friendly staff, golf course

the pool and hot tub were very clean and felt amazing

think could be improved ie it would be great to have an option for liquid soap in addition to the bar soap and the shower water pressure could be a bit stronger

but if you do want a hotel, plenty for kids and adults to do this is for you

my experience the bar and restaurant areas are not really lively

loved our whole stay. staff were fantastic. the gym was awesome.

the room was clean.and welcoming also the breakfast was very good

big room comfy beds nice big outdoor pool laundry facility close to universal studios

everyone was courteous and the breakfast was delicious.

kids saw roaches and too close to prison

the carpets are filthy and the room smelled like dirty laundry

the kitchen has no utensils

is a mini kitchen on the room but no kitchen utensils to use

it's great to have a kitchen but it needs to be complete with the items needed for cooking

location is excellent, facilities are new, gym onsite, good wifi, clean and well maintained

had to decide to put the bar of soap by the bathroom sink or the sink within the kitchenette

comfortable bed, nice bathroom, great tv and channels, cool air conditioning, and free coffee and breakfast were great

clean , nice , affordable , and the pool was wonderful, staff excellent customer service

the pool could have been cleaner

everyone was so nice and courteous. it was so nice and clean. breakfast was great.

pool was totally seperated from staying area, no privacy.

the worst wifi i ever met in a us hotel

the wifi is difficult to join at times and frequently drops out.

clean, safe, location, rooms,free parking!!!!, wifi....

the wifi is always disconnected. one midnight i was annoyed by noise for no reason.

problem was the wifi was so crappy i literally couldna