didn't use the pool or spa, but facilities looked great

great location good value communal kitchen a definite plus

communal kitchen with equipment for breakfast or dinner is a nice touch

cute and cozy and love having a kitchen space even if i didn't use it that much this trip

great for two persons and the common area has a full kitchen.

the shared kitchen could have had a bit more amenities.

excellent location with view of lake from across the street. nice pool and nice hotel overall.

room with kitchen

enjoyed the excellent hot tub and since we'd been travelling , also appreciated the laundry room

room had a nice bed, great balcony, and a nice gym and spa

they had a game room, gym, year round pool, laundry room and so much more

i was allowed an early check in

the staff in the lobby were very kind and even allowed a late check out

the owner was able to grant my request for an early check in, and i'm so grateful for it

that i can park my truck in front of my room

*no early check in

situated in central position, walking distance to the lake and close drive to casinos and great restaurants

across the street,starbucks located in safeway, take the road (walk) behind the place along golf course to safeway

the inn is about 5 minutes from the heavenly town center, and within walking distance of the casinos

close to shore, cvs and casino

it was a little bit of a walk to the casinos, but not a bad way to get some exercise

the kitchenette and fridge were a great size

room was very comfortable and had a nice little kitchenette

the mattresses were dense memory foam, the fireplace made it super cozy, the kitchen and bathrooms had all the amenities a family would require

we loved the kitchenette that had everything needed

small kitchenette with fridge, microwave, toaster, coffee maker & sink, large counter space to prepare

friendly staff they also let me do early check in

an early check in on request, front desk staff was very humble and friendly

structure very close to whole foods, laundry service, the red hut cafe and the lake shore

short walk to laundry, lake, store, restaurants

ask for early check in and the staff actually called me back to make arrangements to accommodate me

pool was right outside our room and the laundry was next door

everything is quite great. it would be better if there's a guest laundry.

replace and closets with hangars

gotta pay for the primer wifi

the wifi was the best i've had at a hotel yet even if it was a pain to log in every time

and wifi was flawless, had a zoom meeting, no problems

the internet and wifi connection, everything else was wonderful!

hotel is located close enough to the casinos and all of the fun south lake tahoe has to offer

large room, spa tub

we will choose a room with spa for 4 people's family next time

super close to the strip and the major casinos

no swimming pool

early check in, very close to different areas in south lake tahoe, don’t expect too much with the

they allowed the early check in

i was there for celebrity golf tournament which was about a 40 minute walk

was in town for a wedding and was hoping to get early check in, i called around 9 and heard back from the property at noon time telling me i could

location is great. free ev charging was pleasant surprise.

free ev charging

were extremely accommodating as they allowed us a late check out the morning of

they also have ev chargers for the tesla too

the coffee bar and hot chocolate station are available all day

the pool and spa should be open a little later till 10 pm

the kitchen in our room. it’s clean and has everything we need.

clean room, small kitchen and free breakfast

pop corn, dvds and warm pool was helpful when it was raining

spa wasn't open to the public but understandable due to covid

i love staying here because it has a pool my boy loves summing a lot so we love comming here.

loved that the spa tub was away from the bedroom

the property has a nice pool with a security gate and a large semi enclosed shaded hot tub to protect from direct sunlight

plus the spa inside are crazy awesome

we liked having a microwave and fridge in the room and the spa was lovely

large room, spa bath

wifi but we were made aware of that at check in and offered an option of large room or wifi we

t in all rooms though), great wifi, good breakfast included, very quiet room despite lots of guests, fairly handy location for

hot breakfast with good variety of stuff, very reliable wifi and decent beds, super friendly staff - we enjoyed our stay

no wifi connection !

the mini kitchen came with a fridge/ microwave/toaster and coffee machine

they helped me with news and weather updates and were very kind to allow a late check out due to my uncertain travel plans

also free, they offered more than conventional including breakfast sandwiches and cereal for the kids

was good and there was a laundry on site

the key reader for the room and the pool was temperamental and took some cajoling to open

pool and spa exceptionally clean

location, spacious bathroom, breakfast

truly the best, clean, well decorated and fully modern room, excellent location, very complete breakfast with a wide variety of options, great value for money, highly recommended

the staff at the hotel's bar were very friendly

the bbq restaurant with bar and live entertainment was a lot of fun

we brought our 2 dogs with us, only 25$ pet fee

it’s close to everything. short walk up to heavenly village and the casinos

restaurants and casino within walking distance

the spa tub was big enough for two and in a place where we could watch a movie and the fire place from

great location eithin walking distance to casinos and heavenly mall and lift

not enough space for two adults

not working therefore couldn’t watch tv, it was like a nightmare without internet and tv with 2 kids

complementary snacks was great if you travel with kids.

occupants with kids will inevitably make noises, especially at night so please be patient because the hotel is not

swimming pool closed

the best part was kitchen was fully loaded with utensils for everyday

the kitchenette was full of cooking utensils, and the spa bath was very nice and relaxing

nice clean pool and spa area

laundry onsite

close to stores restaurants and casinos

location was great. close to casinos and shopping. within walking distance.

quality of materials was upscale the bed was comfortable- firm but soft full kitchen most especially mitchell who really accommodated our needs

the size of the room (superior suite with spa bath) and the spa bath

the whole experience was exceptional, especially the spa tub in the room

walking distance to village and casinos, great staff

they let us do an hour early check in, switched out our non working fridge in less than 20 mins for a really good one

updated décor, super clean, perfect location, large tv, a/c worked perfectly, walked to meals & casinos, loved the fact that i could park my car in front of my door

the inn was located in walking distance of stores and casinos

close to casinos, stores, restaurants

room was very cozy, very good wifi, huge smart tv, fridge, microwave

it has wifi

maybe the wifi could have been stronger. an easy fix, if i had to complain.

wifi didn't work in our case, but overall we enjoyed our stay

were fine and everything worked, but the room

bed an pillows comfy the 24 hr. spa an all the good restaurants around us

gorgeous pool also

location is fantastic. and the pool and hot tub are great. i loved the tequila tasting!

we were early and our room wasn't ready

the unit was nice with 2 fireplaces, a full kitchen, full family room with 2 window bunks for the kids

bedrooms and bathrooms, full kitchen, multiple living spaces, gorgeous views, beautiful living spaces, great for large groups

great pool, fun activities for (older) kids.

we cooked most nights, then frequented the pool area

wonderful place to stay, very clean and close to casinos.

cozy and modern interiors and nice outdoor space with picnic area, fireplace and pool

close to everything, beach, casinos, shopping & very quiet

the restaurant breakfast was awesome and loved that they have kids options

free early check in, dog friendly, location is great

in the heart of downtown so you can just walk out your door and walk to the shops, entertainment, casinos and everything

the closeness to casinos

location is perfect for access to heavenly gondola and 2 blocks from stateline nv with casinos and great nightlife

was a great location, very short walk to the casinos and restaurants

if you want to gamble the casinos are a short walk

wifi was intermittent

lamps were either broken or didn t have light bulbs we also had a hard time connecting to the wifi the bed in one of our

did off free wifi, but it was capped at a very slow speed

we had a little trouble signing in to wifi and had to call some other number to get it, that was a little bit inconvenient

wifi was bad when it worked

the rooms are clean, pool area is nice, friendly staff

helpful staff who allowed both an early check in and kate check out

they gave us early check in at 1pm which was good

no complaints! i guess it would have been nice if the pool was open.

booked our stay about 4 months earlier, didn’t see anything about the pool and hot tub not being open

there was also a kitchenette with all the essentials to prepare breakfast (though an oven would have been a nice

mini kitchen is helpful

didn’t like that there were other people’s hair everywhere in the room, the kitchen sink was dirty, there was only enough sugar for coffee for 2 servings

the room was very clean and they gave us an early check in

the chairs in the kitchenette

big pines mountain is in a perfect location beautiful rooms a/c fridge and microwave heated pool walking distance to hotels and shopping 2mins to lake for swimming just all around hotel is in

nice to have laundry and reserved parking, 5 minutes on foot to reach a bewutiful brewery with live music if you

they also have a laundry room there, the washer and dryer worked good

noisy like it was spring break, outdated, not clean, rusty products and pet fee $

everything is very convenient and the pool is an extra treat

the pool / jacuzzi area was huge and the gym facility had all the amenities

the room was pretty spacious and the kitchen was more than we needed

and gave us activity pass keys, so even when we couldn't be in our room we were able to use the pool, and only carry a day bag with us

it's prime location in south lake tahoe, nice adminities, good gym for a hotel.

gym was closed

had a swimming pool, boules court, outside fire pits and seating, small kitchen are attached to lobby

common areas including pool

guy at the kitchen helping with waffles was extremely rude to my husband but not to other guests that were

my kids love it

the had free s’more kits 7-9 which my kids really enjoyed

1st floor garage, 2nd floor living room with small kitchen, half bathroom 3rd floor bedroom so no noise from other

no new sheets or cleaning of restrooms or kitchen or floors

facilities/ev charger/private beach

had to ask the staff to turn temperature down in gym from 83 degrees to something appropriate in the 70s

i loved a functional kitchen and a lovely bathroom

bed clean nice breakfast in the morning great location to the golf course and

was in lake tahoe for the american century championship golf tournament

nothing on the walls, kitchenette not set up

it was a total bonus having a kitchen to prepare my own dinner!

though, i didn't use it they also have a laundry area that can be used by guests

spa bath, large room, comfy bed, lots of great amenities, close to everything

there are ice machines and laundry are available which is amazing during summer time

i don't no about the swiming pool but we were please with everything. we will be back

i was sad the pool was closed

the room was very clean, the spa tub wonderfully relaxing, and the decor lovely.

coin operated laundry available

clean, fresh, great staff & location, good size room, pool side yoga & family movie night.

two treadmills in the gym were not working

the hotel is neat and clean with nice indoor pool that kids enjoyed

we like pool area, and it was a movie night there

we requested an early check in by 1 hr, which they were able to make possible

let us do a late check out after running a half marathon in the morning

there is a bar on the property w/ live music

the lake is at close distance and the casinos as well

the on-site coffee shop and kitchen had a great selection of drinks and the crepes were great

also a bar on site with decent snacks (just be careful some nights it gets very backed up in the kitchen)

pool was tiny, parking a bit tight, no lift

oven was too dirty to be used, top of shelves very dusty (with little space in the kitchen we used them to store food), blinds in the kitchen

had kitchen with stove and refrigerator

had a great kitchen set up

the hotel never message me back in over a week i asked for early check in

the kitchenette was not well equipped. parking was a bit of a problem.

has a pool and hot tub and the whole property is taken care of really good

our priorities were the jacuzzi and a pet friendly facility which both have been met

the spa was fantastic! the host even brought towels to us in the spa.

pool and hot tub were clean and functional

we had great time at the pool

outdated coffee machine, fees+fees, smoke, indoor pool, lack of flexibility of front desk, mgmnt, wifi, limited tv channels, no bathtub, $1 for water at starbucks

wifi and the large room were great. parking is very good, a lof of spaces.

can't believe that they offer 'complimentary' wifi but its not actually complimentary because you get charged a resort fee for every night you

tried to use wifi, didn't work and to much info they

and wifi

kitchen could use a cutting board and maybe extra knives that are not serrated (there was one)

place was clean, the bed very comfortable and the kitchen had everything needed to actually cook

clean, furnishing were nice and inviting, loved that the room came with a kitchen, dishwasher, fridge and a fire place

good location, helpful staff, has everything that we need in the kitchen.

very clean with well stocked kitchen

really like ckeckout at 9am but my confirmation e-mail said checkout at 11am and the pool location far a way

shuttle service is provided which was wonderful

is no private pool , no lift, no barbeque place, all these were listed against the property, none of these were

description didn't mention that the pool and other amenities were a 10 min drive away from the

the pool and restaurants and other amenities were at other properties that were to far for us to walk

bed kitchen bathroom

funny, people were doing laundry across from our room at 7am, people smoking under our room at 7:30, kids crying and

i loved that they had a bar at the pool just wish it was available past 5

the explanation offered by the security guard was that it might be some hotel staff doing laundry

dont run dishwasher or do laundry at night

the stove and phone were broken in the room and the gym didn’t have water in the water cooler the whole three days i was there, even after i brought

breakfast was great. first floor king room was perfect for us and our dog.

the cleanliness of the entire property, the quiet rooms, great comfortable beds, easy access to pool and exercise room and the great variety for breakfast wow was a 10

gym/fitness was disappointing, pool was closed

we enjoyed the indoor pool and the spa.

we both loved the breakfast, so many hot dishes to choose from and all delicious

motel doesn’t provide any breakfast, despite this being advertised on booking

when i booked it said breakfast included but eventually they just have coffee for breakfast(

another amenity it said was swimming pool, it was also under repair

the pool and breakfast was closed, and the breakfast was part of the reason i selected that motel

website pictures don't seem to be up to date, there is no breakfast, no pool and you don't know about this until you get there

casino, pool and sauna

i was told i needed to return at 3pm but when i explained i had asked for the possibility of early check in on my booking

clean and comfortable and the us of the laundry associated with the rv park managed by the hotel was a bonus as we had been traveling quite a

surrounding the rv park, wife and i generally stay at motor lodge , go over and talk to

not enough for kids to do

very big room, beds were comfortable, and the pool facility was great

there is no breakfast and the laundry you have to walk to and do yourself, it is not provided by the hotel (not even at an

good location and close to casino.

very nice, nice gym and pool

no microwave in the room is very bad because with the kids is hard to manage things epecially in cold weather

baby), the kitchen was

the little kitchen was nice too

no expresso maker in the room or in the breakfast area.

decent breakfast - eggs, sausage muffins, cereal, fruit, real fruit juice, waffle maker, crushed almonds

the staff was very friendly, breakfast fresh and delicious

staff, the room was clean and comfy beds, furniture is modern up to date the breakfast has many choices and the lake view was beautiful

pool and fittness very clean