wifi was excellent. room was very nice.

bed very comfy - room service good, surroundings lovely - in room art and crafts charming

room service didn't include salt or pepper

we felt a bit neglected as there was no room service on the second day of our three day stay

food service

house on a lake, home made breakfasts, made us go back to our childhood time

i am celiac and for breakfast every morning she freshly baked gluten free muffins

breakfast that joanne prepared was fantastic

made me delicious breakfast

exceptional views, cosy fireplace and homemade granola and muffins for breakfast

loved how big the room was, the kitchen was nicely set up, the big tub was amazing and everything was clean

nice, bright corner room with a kitchenette. real cream in the fridge for our morning coffee.

no receipt provided for the pet fee $25 and parking $10 and turns out i got charged a different amount $50 after check out no

kitchen could be better stocked as they have the full kitchen but nothing to cook with, no wine

no sink or stove, or salt in the kitchen

spa treatment was the best!!!

lounge bar was great

we have a spa service, late lunch hang around the pool than relax in our room with drinks and snacks

bedding rooms were comfy golf course was spectacular

and very cozy room with two large twin beds, microwave oven in small kitchen

yummy breakfast.

thing we wish it had was a better pool area

our kids love having the pool and it was always clean.

hopefully there's variety of breakfast each day

is poor, could not sleep well as occupants above my room were extremely noisy they had little kids who were constantly skipping, jumping and playing ball

wifi was not good from a laptop, however it was fine with iphone and ipad.

of little things were included, umbrella, robes, hair dryer, shampoo, slippers, a safe, good free wifi, and great coffee

wifi was included and it was reliable

wifi frequently disconnects causing me to go over my data plan.

wifi - it cuts out constantly

spa in the rooms

our host, douglas, provided outstanding service and an excellent breakfast to begin our day’s activities

lovely old victoria house. great spa bath!

also the breakfast was amazing

very comfy bed, wonderful spa tub

was cozy, had a games room, had a pool, pretty close to down town, floyd's diner was really great, and 10% of at the restaurant

nice gym, lounge and games rooms to keep kids entertained

the pool was down we were sad but that’s okay the games room made up for it!

lack of parking in front at night due to bar clients.

have a nive gym and everyone was very polite

there is an ev charger

laundry facilities also very handy

immaculately clean, good breakfast in a spacious but cozy room that also had fun stuff for kids to do - games, pool table, etc

laundry and dryer for 4 dollars total

the breakfast are good, kids love the pancake machine

the view and the bed were good. the wifi access point for each room provides a good connection.

wifi connection is poor

friendly staff. the water view. close to pier. close to downtown. fast wifi.

room service very fast though expensive

free ev charging in the hotel's parking garage

the wifi was out - although likely not the hotel's fault

wifi worked fine

wifi was not secure, it was public

tv worked, as did the wifi

the wifi was spotty.

breakfast was an unexpected and delicious surprise

not enough food at breakfast but that’s okay! it was wonderful nonetheless

we had to take an early ferry the next morning and this was very convenient for a single night's stay

the tiered breakfast included in the price was amazing, and varied each day

breakfast was delicious

the pool, sauna and gym easily available and well cared for

kids loved the pool and really raved how nice the rooms are

to have a kitchen with small kids, very spacey, clean, good value for the money

very clean hardwood floors swimming pool friendly staff

were comfortable and the pool was great for the kids

to the pool & hot tub was via the basement & close to a parking garage access

there is a gym, very spacious, which we did not use

pool and gym facilities great and well tended.

enjoyed the patio off the pool area so much

the spa was an enjoyable experience and well priced

love having a balcony, bed was comfortable, bonus was having a kitchen & there was a window in the bathroom…great airflow

-we are spa people and they had a lovely hot tub

comfortable bed and kitchen

very good covid-19 friendly use of spa and gym facilities

gym and breakfast dining area were a little small so it got crowded at times but that’s just

the wifi is slow. wish we could have had breakfast on site.

good wifi, coffee machine, free cookies and fridge in the room

no air conditioning + wifi is very slow.

lousy wifi

wifi connectivity was poor

it has a bar and restaurant on the ground floor

we were able to check in 3 hours early and have a late check out, which made our travel plans move with ease

pool great food and view was amazing

i was offered an early check in without even asking

it had a pool to rejuvenate after sightseeing and a great bar for people watching after the sun set

location, free parking and wifi, breakfast included, very clean room and hotel

excellent location, nice rooms, free parking, good wifi

very clean. pleasant room and comfortable bed. free wifi, parking and lovely breakfast.

free parking and wifi

the wifi

untrained staff who had difficulty with basic english, difficult access to wifi.

great location great wifi

the room very small. bathroom very tiny and lights didn't work and a lot of trouble with wifi

wifi was fast and stable

wifi needs to be

in the evening we went to the bar that is located in the basement, which was super nice too

friendly personeel and the kids loved interacting with them

yard for the kids to run around

quaint hotel with a very friendly neighborhood bar full of locals

restaurant and bar were fairly priced with good food and beer

and spacious room (full kitchen and living room)with an spectacular view of the harbour

was a suite with 2 big bedrooms, each of them with 2 double beds, large living area and kitchen

wish i knew in advance there's coin-op laundry on several guest floors

30 am (laundry

full kitchen is always a plus

but the bedrooms were upstairs - difficult for nighttime bathroom visit (especially for kids)

our bathroom and kitchen areas were very clean and functional, they could use a bit of brightening up or updating

there was no christmas decor, and i had booked there with my kids for a christmas parade get away

in the bar was excellent

i had 2 grumpy kids wanting to rest

so kind so helpful so knowledgeable and have a willingness to help that is bar none

rooftop bar for sipping adult beverages during summer while sun lingers over water

the hotel had historical charm and the gym was very well equipped surprisingly

the gym and change room facilities are excellent

that i got that) i also liked that the location is downtown and only has 3 floorsud83eudd8b the gym is fantastic ud83dude07 i also like the steam room, such a bonus having the gym just down the

had laundry onsite and puzzles/games to borrow

sofa bed is not good. because this hotel is pet friendly so my kids have an allergy.

onsite laundry was useful

services daily with laundry facilities & very friendly

coin laundry.

pleasantly surprised our requests for an early and late check out came through

shower facilities in the gym.

gym was a pretty basic so we ended up finding another

only one tiny point - please can there be a yoga mat in the gym.

(and we ate all over) we also had massages with the spa downstairs and it was very luxurious and special

the bar downstairs had great service but not great chicken wings

was scootched right up at the sloped end of the bath, which made for some interesting shower gymnastics

bar noise until around 1am or so

added bonus was the great whisky bar off the lobby

late check in and late check out was also good

the coffee bar in the lobby was a nice perk

stay, comfortable reasonably sized room, staff was friendly and accommodated early check in

bar is a few levels down and outside, but it didn't bother us

arriving at 8:00am was a very long wait after travelling for a long time , should accommodate a early check

the kids played with the phone and so my husband unplugged it

not had a 3 cup coffee maker, wifi didn t work on the balcony, had to pay for music channels, no robes

the wifi was good

wifi connection was great for meetings

wifi was weak in the room

couldn't get the wifi to work on our phones for a day

gym pass was great

i liked that they have laundry facilities and that they checked on us through texts frequently to ensure we had everything

room was huge and had a fulll kitchen

great to have a laundry available

kitchen didn't have paper towel to use or extra cloth towels unfortunately

was a long weekend and my patio was on the first floor so close to the swimming pool

the pool

hotel doesnt have gym, it is in uptown mall 3

bonus was having kitchen utensils supplied, including crockery, silverware, and wine glasses

no gym, pool, or breakfast when website stated all.

the cocktail bar bartenders were a joy to watch

very classy. cocktail bar is very fine. friendly hip staff.

with a group that involved kids and old age parent, the hotel staff ensured that our stay is comfortable

it was beautiful inside and the sports bar !

the staff were very friendly and accommodating, particularly when we requested an early check in to attend a wedding

were friendly and accommodating, quiet room, very little traffic noise, relatively well-stocked kitchen with appliances that worked well, balcony overlooking pretty

were upgraded to a room with a kitchenette

comfortable bed, clean room, kitchenette fully equipped

the location was really convenient! nice staff and a great pool to swim in. very good value.

secure parking, a small pool, and an exercise room

we were traveling with 3 children so having a pool is always a must (and hot tub for me)

i loved the mini kitchen, free rental bikes (skateboards too) and restaurant onsite

amazing look, original design, accommodating and friendly staff, flexible shuttle hours and kitchen in

i like kitchen utensils

the room we were given was just across the laundry room and housekeeping room, and a very short walk away from the swimming pool/sauna

full kitchen & accomodating staff, and laundry available.

the motel manager was very helpful and the motel had guest laundry facilities

good value, close enough to downtown. they were cool about early check in and late checkout.

complimentary laundry which was a huge bonus, because i was there for a hockey tournament where there wasn’t

no laundry facilities on site, despite being implied on listing

kitchen could have better appliances

nice suite; kitchen facilities, comfortable beds, great location

had stayed at the arbutus last year with my sister and we had a lovely suite with kitchen

kitchenette had adequate crockery, large coffee mugs, cutlery and pots and pans

kitchenette has no dishes.

staff were very kind, and allowed me to stay for a very late check out with an extra charge

staff lying to my face saying their laundry facilities broke the day before

but felt ok leaving it with video servalence in place staff was very accommadating asked for early check in said would do their best but was welcome to leave car before check in but early

laundry machine available - used and worked well

the laundry facilities for guests, the furniture and the dark entry way.

no breakfast, and coffee bar in the lobby needed improvement

great value with pool, spa and fitness room

there is a pool in a hot tub and especially like the location

kitchen was missing tons of items (pan but no spatula, no forks or soup spoons etc), plug not

pool and gym facilities very well kept

the room, the location, the breakfast ( (+)fell asleep listening to the sound of the waves and enjoyed the well-prepared breakfast and attentive service (+)breakfast and location were perfect (*) staff was attentive,breakfast was delicious, room was very comfortable,location is impeccable (+) the breakfast was ample and delicious (+) breakfast was consistently excellent and the staff friendly and responsive (+) breakfast was delicious and varied, and homemade cookies were available 24/7 (+) i haven t slept in a more comfortable bed in a long time, or had a better breakfast (+) breakfast was delicious every day (+) i wrote to our hosts to let them know i wouldn t be joining the other guests for breakfast the following morning and asked if they wouldn t mind bringing breakfast to my room

the set up of the kitchen, the amount of cutlery/crockery available

amazing value for the price - they offer complimentary breakfast, dinner and a cocktail

they don't offer towels, laundry soap, tooth brush and toothpaste.

and dinner were simple but hearty, the common area made it easy to meet new people, and the kitchen and rooms were well-organized

there is no rag in the kitchen and no bath mat in the bathroom.

will want to try the spa bathroom next time for fun

little adults only boutique hotel with lots of character

enjoyed the fact that is specifically for adults

spa tub jets on too high.

if i were to add one thing to my wish list it may have been sauna, hot tub, a bit of a spa atmosphere

and pet fee is a flat 20 bucks no matter how many pets

comfortable, great service from front desk personnel, gym was adequate

the closeness of a good bar with excellent food

hav really liked the gym which was quite and very modern and the resturant attched and local beer selection

reception staff, yummy burger restaurant next door, excellent cleaning staff, small but decent gym

you can use the kitchen facilities which was great

fully equipped guest kitchen and laundry room

location was great, the room was small but fine and the use of the laundry (including wash powder) and kitchen facilities was appreciated

the property even features a little guest kitchen with fridge and freezer - perfect if you're a happy camper on a city stop

laundry downstairs

portant for us, as my spouse uses

the room was clean, and had a tv, a fan, a mini fridge, a coffee maker, and free wifi, and we had free parking just a few meters from our door

comfortable beds. great wifi! great value.

nice clean rooms friendly staff excellent wifi. super happy with our stay would stay here again!

the wifi was a little bit slow

bathroom and kitchen were good

kitchenette with good quality plates pots

pet-friendliness (no pet fee, a little dog park at the property); a friendly staff; a comfy bed and

close to the airport and not far from victoria bc. nice and spacious room with kitchen

laundry services are very good

great location, clean, comfortable rooms, free breakfast and coffee.

convenient to the airport. good pub. comfortable bed. breakfast included.

we all enjoyed their free breakfast buffet

grab bar in tub was in a hopeless position!

left before breakfast but the bar area and restraunt in the evening was very nice and busy, good food also

free laundry and breakfast, friendly staff

there were complimentary laundry facilities which was a big plus

gave us a late check out for the race we came up here for

breakfast is limited but coffee was good

the breakfast was the same for all three days we were there, but was much better than other comparable

excellent location, no breakfast available due to covid.

management was amazing. great breakfast. very good night sleep.

the staff were more than wonderful, the breakfast was lovely.

breakfast wasn't available due to covid

the location near the ferry terminal was great, the staff were pleasant and the breakfast, though not extensive, was adequate, well-equipped and clean

comfortable room & bed. clean. laundry facilities a real plus.

friendly staff. laundry facilities on site. good breakfast

small kitchen with 2 burners, fridge,

breakfast, big size room with full kitchen, location is close to the entrance of the olympic np and stores/city

they provide dishwasher soap but not laundry soap, so you need to buy if you want to do laundry

location, pool, laundry, layout of the hotel room, restaurant.

comfy bed, my kids enjoyed swimming in the outdoor heated pool.

laundry facilities were appreciated

the whole town, including businesses, had set up trick or treating booths for kids in the little downtown

the gym was small and did not have free weights.

we had a huge truck and he helped us know where to park that was best for our truck

location. nice walk to town. staff friendly. early check in could park car close.

gentleman at desk was just lovely and very helpful, allowing us an early check in for elderly parents

comfortable bed early check in was allowed

clean, comfy new bed (may 2017), good wifi, walk-able to restaurants/water (-)the wifi wouldn't work. i think it was because of the location of the room. (+) really good wifi (-)the fact that the wifi wasnt working. (+)wifi worked great, bathroom shower had a strong water pressure, feeling like a massage (+) the wifi and cable tv were good (-)wifi was nkt steady (+) we loved our king deluxe room on the second floor - microwave, fridge, huge tv set, free wifi, modern, cozy interior design and - white bed linen and towels (+)nicely remodeled room. comfortable, good wifi. (+) wifi worked well too

half working neon sign, blue tarp up front acting as a garage door to what is a covered parking spot now used as storage area

and an arrow sign on the way out of the parking lot would be great

there was a water hose in the parking lot i almost slipped on it with my motorcycle

location is good, parking was easy

staff was very friendly,they upgraded our room and allowed a late check out

laundry facilities are also on-site if needed

kids and i loved our room

old, worn property and updated it with new surfaces, furniture, appliances, wifi, and access to laundry & kitchen supplies

looked like one of those old motels, but inside there were four separate rooms, comfortable beds, kitchen, comfortable beds

$15 pet fee per night

we also brought our dog, even with the $15 pet fee the room was around $75 for the night, a great value

the rates are fair, room is always clean, pet fee is affordable, and staff is accommodating

was newly remodeled. very nice surprise. very price and pet fee was reasonable.

it was close to what we were doing. although expensive for the pet fee, it was pet friendly.

got the suite. nice room. had a good pool. ice machine worked well. elevator for top floor.

the pool area was lovely

pool not available, but seasonal thing so it was ok.

staff, nice location, easy find, and park

that we went where hot tub & pool not open till june.

mountain lodge environment with gorgeous art sculptures of wildlife and a lovely view of the golf course and beyond, i'm told, was the mountains, but the weather was such that we couldn't see

and running streams of water, welcoming staff, helpful directions, access to facilities like gym, pool, snacks, laundry, and room, gorgeous architecture and art, fireplace, welcoming foyer,

give us early check in

the gym is tiny and older equipment

unexpecetd bonus was outdoor pool and hot tub, open for kids till 9pm /adults 10pm

breakfast was very disappointing with just snack bars juice and coffee

breakfast items in community kitchen were nice. staff were very friendly and helpful.

the breakfast was fabulous.

breakfast in the morning was enough to fill us to get our day started: waffles, boiled eggs, yogurt

helpful front desk staff, laundry facilities