there was private parking under the hotel

the surroundings are rather ugly with a highway, a parking lot and a huge car storage place around it

the breakfast was just alright. it was a little pricey for the quality.

for work was perfect , breakfast selection and service was excellent , good complimentary selection of drinks in the room

breakfast options were amazing, room was neat and spacious.

gym, swimming pool and overall set up of hotel

the pool, and the restaurant

rooftop pool seems abandoned.

the swimming pool was out of service (which wasn't mentioned even after asking about the terrace)

service and breakfast

clean and comfortable room. good breakfast coffee available at all times

hotel included a decent breakfast buffet

liked that the breakfast hours start very early, and that it is a buffet service, although it is not very

breakfast no rules

breakfast doesn’t change, same food

breakfast is the same all the time ahaha i stayed here monthly

very clean hotel with free parking and nice facilities. gym was also nice.

breakfast included (although basic)

breakfast area very clean and comfortable, food was good and plenty to choose from

clean facilities and breakfast

breakfast was expensive for the poor options for breakfast

the breakfast was a bit poor. you can improve it for the cost. however it was tasty

location, walkable from the bus station of the city si very close, great staff and breakfast

clean, excellent breakfast, fabulous staff

hot water, wifi doesn t work, breakfast is awful, old rooms with meccanical noise during the night

the wifi is stable and the bathroom is also nice

clean, they offer a great cookie during the reception who helps to give an smile from my kids

very clean, super nice gym

the swimming pool is exposed, to close to lobby

modern hotel with stylish decor, spotlessly clean, comfortable beds, good wifi, good location directly next to the highway (but nonetheless good sound insulation) and in the

property looks clean it is secure looks profesional lots of parking they have basement parking with elevator

entrance to parking lot is complicated

breakfast was amazing and the staff were exceptional

they even asked if they could bring items from the breakfast buffet

wifi was challenging

no english menu inside and terrific wifi

wifi wasn't free they charged extra once we got booked

great hotel. luxurious, very comfortable. good wifi.

all installations and facilities are ok. parking is free and very nice

breakfast started 20 min. later

very well set up, clean, comfortable and nice breakfast buffet

breakfast included

breakfast, staff

staff was friendly all the time, it was so cool to have free cofee and water all the day at the breakfast room

great staff , parking and pool. great value for our stay

the parking, the rooms size , the cleanliness, the staff .

beds were comfortable free parking

wifi was very unstable all weekend, we experienced multiple disconnections, and even we had to use

1st day the wifi was not working due to provider's issues, which i understand

rooms, nice restaurant, good wifi network

cover pool, jacuzzi

the water in the pool was cold

wifi didn't work

the wifi never worked, so, if you have the great need to use it

the pull area was full of mosquitos and wifi service was very slow.

the wifi was also not working and we brought it to their attention but they just kept handing us the

food excellent and attention, only wifi was not that good

mexican breakfast

breakfast exceptional! kind staff! helpful doormen.

everything was great.the staff were attentive and the breakfast generous. the bed was comfy too.

i have rated it before, i just have to say that the buffet breakfast has considerably improved in my last stays

breakfast was ok and nothing to complain about

facilities, breakfast, cleanliness...

the pool not being heated.

breakfast-superb they are very attentive to each client, always removing the plates, and

this is ashame because the onsite breakfast kitchen, food, dining room and staff is excellent (wish it was a full service restaurant

clean and neat, good business hotel with conference rooms, good staff. has an ok pool, too.

better breakfast option, better bar. wifi and cable system bad

wifi worked good

paid for a room with queen bed and a view towards the pool and i didn t get that i had a dirty old room small bed and the view towards the parking

breakfast was ok

free breakfast was only eggs and beans with bread

food in general was extraordinary; wifi service was very good and the room itself was gorgeously decorated

the rooms are very small, tv doesn't work well, wifi is slow, gym is unsatisfying

no breakfast included weak wifi signal

electricity for more than 5 hours, no air conditioning, wifi, light or able to connect computers nor phone

wifi is not good in rooms

wifi signal was functional

wifi worked well and the bed was very comfortable

problem was the wifi service was very bad, very unstable, i had to request a wire to connect my computer to a

wifi speed was too slow.

the bed was nice, the wifi was superfast, and the location was great.

i wrote it before room service and it's food are excellent!!!

breakfast -room service- delicious, super fast, we loved it!!!

room service and it's food... delicious!!!

friendly staff, great location and wifi service.

requested birthday decorations for the room, asked if we could swim at the pool, there's no heater active and can't use it

place to stay, wish to had more time to enjoy the swimming pool or restaurant

pool was very small

as nice as the hilton garden inns i frequent, dirty carpet, small pool, not the best location, and shower pressure was raggedy and not consistently hot

excellent breakfast with large variety of options to choose from

the breakfast and the service were excellent

there was hardly anybody in the pool are, and the bar wasn't open, so i think that's why restrooms weren't clean

good location. has a gym.

i was also happy with having a gym

wifi worked well

was very slow and most of the time wifi didn't work

poor wifi connection

good location good wifi stuff understand english clean

wifi is the best i've experienced in a hotel, ever. stable and fast. roof bar is very good.

free breakfast with good options. very nice staff. clean. spacious room. good location.

breakfast was fine but not memorable.

the breakfast was good, but actually it could be more rich

breakfast was not good

breakfast was shared with the whole staff of a company and made the experience none pleasant and

wifi was not great

internet wasn't working. i had to work. manager did get me connected to a wifi!

the wifi was fine but a bit slow at times.

wifi did work well

wifi was good, though needed a separate password for every area of the hotel

the pool area is really nice too

the backyard has a small pool and tables, background music creates a relaxing atmosphere and it's never loud

my windows were looking to the pool/breakfast area and woke up to hearing people talk.

we loved having the pool each day

the pool is small but perfect for cooling off in the afternoon

place is in a very convenient location, the staff is very kind and we love the pool (open from 8 am to 9 pm) (-)area of the swimming pool needs some maintenance (-) the pool was cleaned at 9am, so if you want to swim earlier you will do it in a dirty one

my reservation included breakfast & options were tasty and varied

very nice staff. the food at restaurant was good. and they have a gym.

if the gym is well equipped, it's extremely dirty and no maintenance is done

the breakfast buffet is very expensive and i paid more for the rooms that booking.com said

roomy, big bathroom, very comfortable beds. easy parking.

entrance to parking lot was very confusing to me and multiple uber drivers 2

is a soriana grocery store across the parking lot

location, staff and breakfast were okay.

breakfast was super, lots of choices even roast pork and broccoli

hot breakfast staff service

outstanding things: excellent, fast, and reliable wi-fi, and the daily breakfast buffet, with both hot and cold items

the food, the laundry service and good price

pool needs lights for night

the included breakfast at patio santiago across the street was fantastic too

the concierge was kind enough to give us free breakfast even though it's offered only on weekends, something that is largely misunderstood due to

there were a lot of mosquitos by the pool

the location was amazing. great terrace and pool

hey didn’t offer a breakfast

breakfast and located in the heart of centro or downtown queretero so it was so great to get to

great place, good location near the city center. we also enjoyed the buffet breakfast!

central location , breakfast ladies excellent,

the breakfast felt very vegeterian with beans so it would be nice to have an english translation of the

got the room at the last floor junior suite number 302, big, clean very comfortable bed and good wifi

full of cracked concrete and paint the floor poor wifi for rooms a the back of hotel

wifi never work fine all time i have to use my own internet and i pay for the service i didn t

great location in el centro, excellent wifi in room, spacious bedroom, lots of space, big comfortable bed, several windows, great lighting

i didn't had breakfast.

a free breakfast was a nice added touch

very beautiful and stylish, great breakfast.

location, wonderful staff and delicious breakfast! totally recommend.

pretty for a renovated factory, the spa service was good

was perfect, pool zone, tabern , rooms everything was clean and comfortable, is really good you have in your own

to spend the evening at the brewery bar and then start the morning with a swim in the warm pool

and food options - the main taberna near the hotel lobby, the seafood forward one near the pool area and their brewery are all fantastic

the spa hasn’t available the sauna

the rooftop bar is lovely, they let us take our own wine to have with their food

but i would felt better if they had a better security filter, everything was ok, but it shares a bar open to the

the simple european breakfast was very nice

an additional breakfast options for example; scrambled eggs, breakfast sandwiches or breakfast burritos - i know

from cecelia and liliana at the front desk who booked us tours, dinner reservations, taxis and spa appointments to the room staff

maybe a larger cup of coffee for breakfast

location in the historic centre (minutes walk from the main plazas), delicious breakfast, comfy room, super clean, friendly staff

we were able to have a late check out due to unexpected circumstances

impecable, facilities are neat, location is close to plaza de armas (good restaurants there), and breakfast at the hotel

plus, there's a small heated plunge pool to relax in after a day of walking

everything is nice, quiet, comfortable, excellent location and service. delicious breakfast.

the breakfast was delicious

spa services are available in room we hope to try some next time

the breakfast was delicious, and no steps to climb to go to our room was a big

breakfast was literally down the hall. super convenient.

they have spa service to your room

the breakfast is very good, and it's close to coffee shops and restaurants where you can have a lovely

wifi was spotty, at best, but it did not interrupt our stay at all

wifi could better

wifi was really bad.

spotty wifi in my room

the wifi was good and allowed us to check emails and listen to radio caroline's internet broadcasts

good wifi

location, staff, ac, shower and wifi work well

pool is awesome, rooms very clean and modern decor.breakfast is full buffet highly recommend

ol, bar, etc

great location super good and healthy breakfast staff was super firendly and helpful

staff were super friendly everything was new and clean breakfast each day was amazing

breakfast was unexpectedly really good, lots of options

neither the wifi nor the tv worked in my room

cold a/c in the room and internet works well, both wifi & wired

wifi didn t work, the tv was not working either

poor wifi, no gym.

staff is nice , wifi is good

wifi worked well

perfect! wifi too!

good wifi

the wifi is fast and there is lots of hot water

wifi was easy and reliable

wifi is very good

wifi was terrible in the room, no hand towels.

while wifi worked in the room, it became practically unusable as soon as you stepped outside of the door

wifi did not allow us to

no wifi on room, window just to patio, only socket in room was above the wordrowe used by tv

wifi did not work in the room

wifi in my room did have a connection to the internet

wifi in the rooms didn't work, my toilet smelt and lingers in the main room

not wifi

he also got in my car and took me to the free parking lot a block away

suite we stayed at had a kitchenette, but it did not have kitchenware, only a few dishes and silverware

the kitchen was very poorly equipped

parking area was a bit far and we had to leave our keys with the parking attendant

the suites with kitchenette are all super old

nothing really, it would be great though if breakfast was included with the reservation.

food was so delicious and the waitress (yvonne) so engaging, we ended up eating breakfast there everyday

the breakfast is very good, with pastries, fresh fruit and eggs of your choice, all included with your

90s disco music during breakfast did not match the setting.

the breakfast was excellent

hotel was quiet, the staff was friendly and helpful, someone was at the desk 24 hours a day, the wifi connection was good, the shower was great, the bed was reasonably comfortable

and a lovely pool

location, rooms , spa and pool

the pool was a bit cold for my 4yo boy

room was very comfortable, overlooking the beautiful pool

my little girl loves the pool and we like relaxing in the lovely gardens

no wifi- we checked 4 different rooms

wifi was bad to non existent

bad wifi. no bathroom on groundfloor.

wifi is very weak

weak wifi overall and none in room.

plus the pool with chairs in

pool area is nice

matter where you look, either inside your room or at the bar next to the pool, wonderful design and materials will surround you at tá

the pool/jacuzzi is warm and relaxing, not crowded

pool is a lot smaller than the pictures and not really well maintained

the wifi service would fade fade from time to time. there was a drainage problem in the shower.

beds are stiff, short and not so comfortable. barely any wifi in room 107.

very cute patio and design good wifi outside the room very nice & friendly staff

also the wifi didn t work at times

also the wifi was iffy