there is a kitchen with a fridge for guests to use

wifi also is very weak and nonexistent at times in the majority of the room

spotty wifi, only close to window

the wifi or hot water were not so good.

cable service, wifi, it's clean

the wifi coverage is poor,

the pool is nice and very comfortable big rooms if you get the

pool was unusable

they were quick to assist us at the lovely heated outdoor pool with meals and drinks even though we were the only guests at the pool area

stuff didn’t tell that the restaurant next to the swimming pool is not working, water in the swimming pool was terribly cold

the pool was closed without mentioning anything and when we stayed two of the three lifts did not work

wifi, no ethernet cable at bussines center.

the wifi only worked 1 out of 4 days

wifi password given was not correct / not working

good service and good wifi

onsite wifi is abysmal

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

the breakfast was the same every day.

breakfast should be better

they have a gym in the second floor how makes a lot of noise. things can change for good.

breakfast was ok

they let us check-in early and check-out late with no charge. nice pool.

the pool was extremely dirty location not too good. can't walk anywhere

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

location was good. our room had a golf course view, which was very nice.

i requested to change rooms and i got a nice view to the pool and partial golf court

breakfast was included in the price of the room, and we loved the dining room, and returned for a

we had an excellent breakfast the next morning

spa tub in the junior suite was great, but power of jets rather low

breakfast was very good and offered a nice selection of mexican food

there is a really good breakfast service and they have a good entertainer at the terrace bar on fridays

the games at the lobby and the breakfast was a nice

excelente staff and customer care. the breakfast has a lot of variety and delicios.

the room very clean, excellent timing administration for the suwiming pool

clean. friendly staff. great breakfast.

i liked the gym facilities and room service

i felt safe loved valet parking i was over driving and it was nice to have vehicle parked the breakfast was delish and had

wifi was excellent, breakfast was too

wifi is spotty

staff - exceptional! setting - something else :) location wifi clean

wifi in the room was temperamental and slow

the wifi

no frills. clean. kind staff. early check in. close to the historic center.

the wifi worked great

very cute and clean, staff were amazing. wifi was good.

the hotel is on a corner of a busy street so it is noisy. wifi connection was patchy.

tiny bathroom and wifi didn't work

wifi pretty slow. bed mattress seemed a little saggy, like kinda old.

also has laundry on site and a nice, well equipped shared kitchen

laundry service on site - convenient

calm and good location. laundry service on site

i also loved the fact it has an in house laundry, a little gym and two living rooms

nice to have laundry done

amazing beds, roof top bar & great staff

was very boutique and lovely views at breakfast

love the roof top bar and restaurant great

the rooftop restaurant and bar is fantastic

the building and the room was beautiful with a lovely rooftop bar / restaurant with a great view

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

-accommodated me on my early check in

very nice indoor pool and jacuzzi

lovely pool area

we had room service for breakfast which was easy and tasty

- breakfast menu was rather limited - pool staff could have been more attentive

the linens were not up to the level of the hotel. bar closed on a sunday night

the hotel has great amenities, a lovely pool with an amazing view

good wifi throughout

great location! the staff is always happy to help. there is a parking lot

the pool and sauna were really relaxing

the restaurant, the bar, and all events are situated in the courtyard at the base of the atrium

hotel, historic building in great location with attached garage for parking

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

food is very basic, just breakfast

the breakfast food was not so good

breakfast and cofee and parking

breakfast was not good

everything about this hotel is perfect: the rooms, the rooftop garden, pool and bar, and especially, the staff

only thing that concerned me was the pool/hot tub, their were no hand rails to get into and out of these pools, which makes falls and

my room was spacious and the bed was so cozy

we loved the rooftop pool and bar too

in front of callejón de los sapos, it has a modern design, spacious rooms and a nice rooftop pool

- wifi goes from 3g to 4g

a/c in room and free wifi

wifi is not working correctly so it s difficult for remote working or just navigation

great pool space and strong wifi

we found the wifi in our room to be patchy

wifi is not consistent throughout

wifi was decent

wifi does not work well in room but if your on a holiday this can be a plus perhaps.

the wifi did not work in 3 separate rooms

wifi was weak and none existent lots of the time

they did have wifi but at that time it was having some issues, but otherwise it would be perfect

wifi was a bit patchy

room had spotty / no wifi service

the gym is okay

for free parking and not to charge for 1 hrs late check out

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

very good continental breakfast, within close walking distance of several restaurants and a grocery store

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

staff is amazing. rooms are well kept and clean. breakfast is good. good location

breakfast

also no wifi and we called down, and they didn t show

our room had awful wifi connection. it didn't work on tv or our phones.

clean, air conditioning, smart tv with wifi, balcony and comfy bed what more you want?

wifi was spotty

wifi in my room was terrible

it ´s nice and clean place. breakfast is very tasty.

breakfast was included and very delicious, we had chilaquiles and beans, fruit

was really comfortable and the team was so kind to move our room to the tallest level for my kids can enjoy the

tha accessibility, location, may need to extend the breakfast time though

should have a different breakfast day it was all the same every day

the bar on the terrazza was fantastic! great views!

no information in room or mini bar and no apparent room service

the terraza bar has been a fun place to hang out

there is a bar atop the hotel and at night the view of the cathedral lights is spectacular

the roof bar was a nice place to send time at night with great views over the city

is not a hotel, it is an airbnb: no reception, wifi is not working well, the space looks like as if they hadn't changed the linens and the

good wifi

space in bedroom, bathroom, and living room, high ceilings, excellent service, smart tvs, free parking, coffee shop at entrance, quiet and comfortable

happy they have parking and the attendant is the best

wifi service

wifi did not work

staff, nicely designed room, comfy bed, warm shower, good location, good wifi

no hot water in shower. mediocre wifi connection

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise ordinance in mexico

water in the shower was a little cold (but this was a general issue in mexico for us), the wifi was very weak in the room and as our room was on the ground floor facing the road it was a (+)wifi was not good enough; there was no breakfast rate,so we had to pay a la carte for a very poor (+) we had problems with the wifi signal in our room but quickly the staff gave us an extra router that solve the problem (-)terrible wifi service. (+) good value, free wifi, clean room, great staff (-) windows are badly isolated and there s noises from the street, breakfast was not included, the wifi was almost never functional (-) the wifi is a catastrophe (-)lack of maintenance and wifi availability thru the building (-) no wifi at the room

bar & restaurant too expensive in relation to nearby businesses

public spaces in particular the courtyard and the bar seem a bit of an afterthought

hot water in the shower would have been nice and a staffed bar would have been welcome

i did however get room service and you re really nice about room service

few missing details like no soap bar for hand washing

the room smelt very damp and did not have a balcony or mini bar as per my booking

the evenings, the noise from the bar was a bit strong

the lobby dining and bar are beautiful and inviting

the sky bar has a fabulous view

they catered to all our needs and gave us late check out with no trouble at all

they even have a small gym

there is a lively local bar, an unusual coffee shop/restaurant, a circle k convenience store, and a bakery steps away

room, great location, rooftop bar for a simple breakfast

costs were not clear when booking (it is only paid 10pm-9am) roof top bar opening hours

proximity to historical areas. great breakfast. large and very clean rooms.

breakfast and location were great

also the pool on the 4th floor was not usable and very small

the breakfast was great

top pool was quite dirty and bathroom could’ve been cleaner considering the price we paid

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

wifi was not

wifi is terrible inside the room.

close to the zocalo and safe to walk around with kids

close to the zocalo and safe to walk around with kids

clean room location attico restaurant bar no bugs

i love the staff, the bar in the rooftop, everything was amazing ud83dudc4f

no fridge/ mini bar in room

great location - great restaurant and bar upstairs.

liked everything about the property, from comfy bed, to quiet and easy to sleep, really good wifi, friendly staff, close to the zocola and best of all the price was very fair

wifi and a/c worked well

wifi could be a bit stronger

great wifi

wifi did not work in room number 3 which was kind off annoying since we had to go to the common

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

were working from the hotel)

the wifi is stable enough but sometimes was cutting during calls

poor wifi

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different connection which

the kids loved the pool and the overall feel of the hotel.

nice touch of having complimentary iced fruit-infused water and popcorn for kids

location is an unbeatable nice feel in the pool and lobby area . staff are friendly

pool was filthy, they had just redone the finish on the tile work filling the pool with debris

coffee was weak and overpriced, pool was pretty to look at but not inviting to swim in.

good wifi, too

the internet connection was consistently 100mbps on wifi in our room throughout our stay

the breakfast buffet or a la carte options are delicious with options to ver y ser vista on the zocalo

large room free breakfast in the morning

no free breakfast

wifi was terrible, bed was not suited for two adults

wifi is poor keeps dropping and not connected

wifi was bad

wifi was ok, but not great

wifi was way too slow

thedral, restaurants)

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend highly

comfortable bed, great wifi, and the shower was huge

wifi is great too

wifi was a little slow.

staff helped me get express laundry service

the breakfast was very average to be in mexico.

breakfast with different types of food

very friendly staff. a great breakfast selection

the breakfast and the location were really good. just few steps from down town

breakfast was great, good variety of food, restaurant staff was super friendly and attentive

great small gym and nice private steam rooms

hotel in the city center. large room. little gym. polite staff. good balance price / quality.

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

gym and spa were under renovation, so i couldn't use them

good dining, no bar or comfy area for a pre-dinner drink

new gym equipment

we couldn’t go to the pool during the day because there was an event

guest services, the pool and the gym

loved it. beautiful rooms, excellent pool and gym, great breakfast. just great.

the service is terrific and the american breakfast is nice and neat

rooftop terrace and bar overlooking the cathedral

the rooftop bar and

too much noise from the bar upstairs. it needs more electricity outlets

and great prices in food and drinks, super nice view of the cathedral up in the terrace and nice bar

they allowed me a 1 hour early check

confy and central hotel with nice beds and pillows, excellent location, good wifi and quiet room if you ask towards the back will be

wifi was good also

clean, nice staff, tv, wifi, ac

room, very clean, nice bathroom and exceptionally good wifi

wifi was pretty much nonexistent in the room, but was accessible from the lobby area

wifi worked well, tv also

poor ventilation in the room. had issues with wifi and hot water

when our wifi was not up to par they moved us to a better upgraded room full breakfast, varied,

no complaints other than the wifi going out at one point for a short amount of time

the staff was great and even got a breakfast ready for us for a 6:00 am departure

is wonderful, location is perfect, wifi works great, and the water in the shower is hot

wifi was good, and there were outlets by the bed and elsewhere in the room to charge your

excellent wifi for working/streaming if you care to

wifi was excellent

location, remarkable staff, and comfortable bed plus, great wifi

good location free parking available

free parking and location

the only reason we stay there is it has a very good location. in addition it offers free parking

free parking, but they ask you to leave keys

friendly staff, parking facility, close to town centre.

central location, friendly staff, good wifi, free water and coffee. good price

wifi good

the bathroom is very small and the wifi is bad.

great shower, good wifi

good location. kept very clean. friendly sraff. good wifi

the location is very convenient and had everything we needed

comfortable beds, nice bathroom, elevator, silent a/c, nice and helpful staff, good wifi signal in the room

fi, shampoo, soap, clean towels, ac, optional breakfast)

same staff member helped us when we couldn't connect to wifi, my teenagers were grateful for that

better wifi

wifi didn't work well and smell of bathroom

location and wifi. 24hs reception.

wifi in room 4 could be better.

strong wifi, location, cleanliness.

wifi didn't reach the room at all, although it was good downstairs- they need another network or

the wifi was a little inconsistent

wifi didn't work in the room but worked in the common areas

the wifi could be a lot better.

excellent location bright room strong shower strong and stable wifi

poor wifi in room.

breakfast was pretty meagre

on in the lobby/reception on the floor below, as well as the karaoke/sing-along happening in a bar somewhere in the hotel or very close to it

laundry service

on the roof terrace would bring us the menu and from that point on i had get up and go to the bar to order food, drinks, etc

i wish it had ac and for breakfast more options like scramble eggs with toast.

mostly the wifi did not work in the bedroom

the receptionist did offer an alternative wifi connection, but this didn t work at all

the wifi can be weak at times

a/c) after 3 room changes finally got an adequate room , the wifi never worked had to constantly go to starbucks to use wifi to get work done, staff seemed like

we were really stressed we then came back to the hotel and the guy tells us they have a second wifi connection we can try

the wifi and internet was abysmally slow in the room to the point we could use it.

all) pool and gym, delicious breakfast

the gym upstairs is well equipped, and the wifi was fast and stable enough to hold video calls if you need to work

good wifi

wifi it s pretty fast and the shower is amazing

use we found left overs of meat on the floor when checking in), wifi didnt work at all,

fast wifi

good wifi in the rooms for us and nice tv

old, insects in our room

it’s a breakfast & lunch place

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit towards the regular menu and allow guest to pay the difference

the spa services were fantastic

great breakfast and location

very welcoming staff, nice room in a good location to explore puebla. good breakfast.

wifi is unstable, not sure if it's because of the location of the room

wifi was not received in the room we were in

one weak spot is that the wifi is somewhat variable and the signal often dropped

breakfast was basic, wifi weak and slow in the rooms.

the wifi was very weak and i was unable to work from my hotel room on the hotel wifi.