wifi would not work. tv needs updating

friendly staff, clean rooms, lost wifi on second day of stay

wifi weak

towels and wash rags were dirty. no wifi.

old and the wifi is slow

onsite spa was amazing!

staff was very friendly and helpful. exceptionally clean rooms. great breakfast.

a very beautiful renovated mansion that is now a very lovely inn and spa in the heart of london.

definitely will be back to enjoy the spa

eating breakfast outside on the veranda on a lovely warm sunny morning was just perfect

breakfast was great we we expecting a self serve bar and received table service

the gym is not a gym

there is no gym and the pool could be warmer and the water was a bit murky; felt more like a lake

the swimming pool was actually warm at times

temperature of the pool area was a bit chilly and it was slippery when wet on the floor around the

breakfast was great with lots of options and good quality

small cozy clean wonderful breakfast

nice breakfast with lots of options and plenty of food

breakfast is great and included, hot and cold

nice breakfast choices

wifi didnte work and laundry wasd down some days.

comfortable bed, great shower, good tv selections included and wifi

the wifi connection was not very strong and kept kicking me out

facility is older; however, the beds were great, rooms were clean, the wifi worked, and i received a great price

wifi stopped did fix while we stay there.

everything was perfect! friendly staff, comfortable rooms, very clean, and good breakfast.

laundry machines in good condition

large room, very nice layout with a separate bedroom and kitchen area.

it had a complimentary full breakfast

mini kitchen, large livingroom with tv , table, bedroom, make up area with great lighting and a bathroom

wifi was terrible and the tv was had minimal channels which was hard to maneuver

bathroom door did not close completely and wifi signal kept dropping.

wifi service was poor

were pleasant and efficient at check in wifi was good parking is free fridge in room was nice enjoyed the refillable shampoo and

wifi was choppy in and out

the hotel had no issue with the dog -- and charged no pet fee

very clean, good breakfast and comfortable bed.

breakfast could be replenished sooner.

comfortable room, great breakfast, friendly staff.

re also across the hall from the continental breakfast

for additional towels- did not receive check in was fumbled light burnt out wifi login in book was

lots of hot water, good wifi connection and a good array of toiletries

wifi signal could be better

nice cofee and tea bar in the lobby

use this gorgeous place as our escape from the kids for a night

i saw a sign at checkout that stated there is an early check in/ late check out available for $/hour and i wish that had been offered in the online booking, as i

staff didn't charge me a late check out fee when i mixed up my stay with my next week's stay and forgot to check out by 11

spa tub was fantastic, absolutely loved it

laundry facilities

room was very nice, clean and there were laundry facilities in the building

comfortable bed, lovely kitchen all you need for a longer stay. staff were excellent.

love the little kitchen

fact it had a decent kitchen

the kitchen is small but adequate for our purposes and the shower is good

breakfast was substandard v

the breakfast was excellent

quiet hotel; small, indoor pool, small gym; good breakfast; clean, comfortable room; overall care of hotel was great

the kitchen was perfect, the bed was comfortable, everything was better than

kids running up and down the hallway playing tag my last night talking loudly

the pool & breakfast !!!

with multiple calls to the desk for the wifi, and visit by the head of technology, we were happy with the service

the wifi was way to slow for this day and age. the bathroom didn't have a fan.

no wifi included with room

wifi, extremely friendly staff

our wifi was shut off an hour before checkout. just as we were looking up directions for home.

how friendly the staff were, the hotel was clean, the pool was great for the kids and the breakfast was great

late check out

gym could be improved one machine out of service, would be nice having a whirlpool also.

breakfast was great. the room was comfortable and clean.

the pool was a little cooler but we still enjoyed our time in the pool

bar area, it felt like they wanted you to hurry up and leave even though it was only 9:00 pm

pool was nice staff where kind it was easy to find. and there was 24 hr laundry.

there's a 24hr laundry room (which which doubled for a work office for a zoom call

quiet. i had two tired kids with me.

bar person seemed to be put out when we asked for a drink and the menu

having a kitchen and separate sleeping arrangements made it so

pool was nice and warm

the rooms were rather large and the gym was great for a morning workout.

lots to offer, continental hot breakfast that was fantastic, lite supper during the week, heated pool and hot tub

i didn'y like the room for breakfast

comfy beds. wifi. tv. bathroom amenities. spacious rooms.

the wifi was not good at all

slow wifi no covers on duvets no dental kits

wifi acces was very difficult to get to work as a call had to be made for each device we

wifi was not stable

close just a few minutes drive( or walk) to winners, walmart, shoppers, metro and restaurants pool was

staff were grumpy because there were unsupervised kids running around everywhere

did not use pool or fitness areas as we arrived late

did not use fitness center.

kids running in the hall

they have fitness gym

kitchen was well stocked

bedroom suite = space away from kids

room gym laundry facilities breakfast

room was spacious with kitchen

the stairs are only accessible through the kitchen on the first floor for some reason

breakfast was good as well

complimentary breakfast was larger than expected

good kitchen table and chair

no recycle bin and no trashcan by kitchen area

the wifi was decent, and i like how the toilet and bathtub was separate from the main bathroom.

the room was very clean, friendly staff, free wifi. awesome continental breakfast included :-)

wifi was intermittent & constantly not working

free wifi

of staff, convenient parking with elevator to lobby, beautiful suite style rooms, free wifi

room service to the pool area was a nice touch, and the outdoor hot tub was great

the pool area was clean and spacious

room service has weird times, you can't really order room service dinner which the kids were

) the pool and hottub area was also amazing

plenty to do for both kids and adults (even an mma fight one night)

no atm. couldnt do laundry. but no complaints.

the room had its own kitchen

i appreciated coming to a clean room, and the shared kitchen and lounge was an added bonus

common kitchen, laundry and lounge areas were an unexpected surprise and very welcome

enjoyed the friendly atmosphere - laundry and kitchen onsite was a blessing

imagine my surprise when i opened my suitcase to find the same bug on my dirty laundry bag

staff really made me and my kids welcomed

there is a laundry room available

was small for 2 adults and 2 kids , lack of garbage in the room and outside

were placed in a room next to a family with kids and a couple dogs

free wifi

parking lot was excellent

no handicap parking

room service of food from the restaurant was great

fell off bed as it was poorly a to attach to the bed this hotel needs to be upgraded also the parking lot has alot of grabage because their bens where over flowing and need to be

unfortunately i didn't get to try the breakfast, but pretty much everything else was splendid.

in the end this didn't matter as there were many kids staying at the hotel so the

great on check-out the next day - asking to make sure we had all had some of their complimentary breakfast

breakfast was ok

location, staff,breakfast, swimming pool, and helpfulness of receptionist on arrival.

i enjoyed my stay. breakfast could have something hot but they had lots of coffee and bagels.

no breakfast as advertised!

asked for a late check out for 12:00 they said no, that was fine they called at 10:45 am and asked if we’re

not usual breakfast but there are other options in nearby eateries.

breakfast was adequate

it was quiet and clean, breakfast was good

rude family in multiple rooms slamming doors using the hallway as an extended room very very loud kids running up and down the hall yelling front desk was notified, the guests did not listen it was

no swimming pool for the kids

a rukus all night till 4 in morning and then impossible to get breakfast in morning , just rude kids you would think there chapparones would of done or said something overall a terrible terrible

the kids sports teams were noisy running up and down the hallways

new hotel, amazing and attentive staff, great breakfast

the staff was friendly, and the breakfast was tasty

beds were a little soft to my taste...excellent breakfast , nice gym and great staff

pool was not working and less options for breakfast

great breakfast very clean close to where we needed to be