breakfast was fab and well prepared

the bar was cosy and the restaurant food was amazing

the views outside were amazing. nice bar area and staff were welcoming.

early check in was a bonus after climbing goatfell

particular lorna in the family and pet friendly lounge bar was very child friendly she asked my 5 year old daughter (with parental consent forst) if she

could also have offered bar meals in addition to formal dining

hotel has pool, squash and table tennis for guests

good eat on 4 single rooms for a golf outing

perfect location; friendly staff, good food, nice swimming pool.

first class fresh breakfast. great situation. wonderful golf course round the corner

wifi signal was poor.

free wifi was not good

strong wifi in the bedrooms and throughout the hotel

the wifi was rubbish

sometimes wifi and mobile signal was poor

ry important)

the hotel app is okay but depends on having access to wifi which does drop out at the resort

wifi was a bit patchy

bed could have been more comfortable, the wifi in the hotel wasn t up to much either

wasn't good but there is wifi

within minutes of our arrival we were all chatting in the bar with some friendly locals

great staff. lovely bar and restaurant. very nice room.

children was great from start to finish the staff are very welcoming and helpful and the scottish breakfast is one of the best can't wait to book

hotel was not worth price paid, which was likely inflated due to the open golf at troon

food was delicious (evening meal and full scottish breakfast)

wifi was spot on

the wifi was slow, the fan in the bathroom didn't work and the shower only ran boiling hot.

comfortable bed, high speed wifi, taste good breakfast

effective wifi in bedroom & public areas

only disappointment was one of my poached was slightly undercooked and the wifi wasn t great

azing shower), wifi was good etc

our tv couldn t connect to wifi which was also different to our last visits

are very spacious and comfortable, breakfast is great, wifi works pretty well, the bathrooms are clean and very spacious too, the tvs are around 40in and

the amount we paid was there was no fridge or ice machine, the tv in the bed didn t connect to wifi or wouldn t let us watch netflix etc

the wifi in the room was very poor

lovely staff. comfortable beds. good wifi.

the bar was clean, reception was extremely helpful and the wifi was satisfactory

wifi was awful. tv controls impossible to understand and no guidance in room.

business centre facilities and wifi good

extra charge for wifi.

on late flight

location and friendly staff. also the buffet breakfast was excellent!

onsite restaurant and bar with a good breakfast included

nice restaurant bar area to relax in

myself and kids enjoyed breakfast ,room was super clean equipmed for what needed.

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

warmth to the decor, safe parking, pleasant staff, hot water for the massive bath and a beautiful bar and

customer service, cleanliness early check in and tartan carpet

we weren’t able to try out the food because the bar was so busy,(sat night

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

wifi open, not secure

tea making facilities, tv and wifi

down by very poor wifi

wifi signal was not as strong as i would have liked

staff were very friendly and welcoming, room was very comfy and wifi was great for working from

no time to use the tv or wifi

there was no note of a wifi password anywhere in the hotel or my room and my phone did not register a

i didnt use the wifi so didnt comment on

staff were amazing breakfast the best great safe location

parking not great, carpark full and street parking limited.

wifi signal wasn't great.

wifi is very poor

the room was immaculate with no faults and included coffee and tea as well as strong wifi

wifi, could be better

breakfast could start a little earlier. lack of usb charging points in room. public wifi.

would have rated 10 stars, but the rooms require wifi, especially for tourists with limited data, a mini fridge would be appropriate for longer

wifi was terrible and we were working in glasgow so we really needed wifi most of the time

wifi terrible, barely worked

wifi in room dirt and hair left in bathroom breakfast absolutely disgusting

no wifi in rooms only in main reception areas

get wifi in our room (well it was very intermittent) (-)wifi code written on paper when room key issued (+) wifi was fast (-)wifi would not work in dance studio (-)wifi....it was useless! (-)very weak wifi (+)rooms are comfortable and clean. wifi is good room service food was good. (-)wifi was not found in the o2 net (my husbands bt nrt had no problems), wifi wesk in our room. (-)menu choice in both bar and restaurant the wifi is good, free and powerful, however if you are using it for work with a vpn connection, your (-)wifi was a bit dodgy and i had to it in the corner of the room to get a reliable signal strength

the staff & food was excellent the beds were very comfortable the spa was also really 3

was superb as was the pool and spa area

bar prices for soft drinks and snacks for kids

didn't get any cutlery with our room service food but because of the food we ordered we managed

really liked the quirky story behind the douglas hotel and the early check in

the quality of the wifi needs work

comfy bed nice sized room with lounge area good wifi and room service

location. wifi. space. parking. restaurant.

wifi was a little weak in the tower but who's complaining - i got to stay in a castle!

also we had trouble getting a wifi signal in our room

great for convenience but you’ll have to arrange a late check out if you want a shower afterwards

loved the wide choice on offer for breakfast and everything was very tasty.

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

staff room bar location all fab fir our needs

very nice staff and cozy bar which also served breakfast

the cooked breakfast was delicious and there were other options too

food was ok, good views from the restaurant, plenty of parking, good wifi

the rooms are clean, comfortable & well equipped & there is free wifi

wifi poor

wifi worked after 4 hours be never reconnected after i re-entered the building.

and was lovely and reasonably priced parking was free if you register at reception on arrival wifi worked well also decent air con in the

room was spacious. facilities was brilliant. gym and pool as part of our room price.

lunch in the bar was good and breakfast was plentiful, good choices, hot and delicious

was nice lovely bar and grill & great facilities

beds really comfy, amazing gym, lovely bar, great staff

staff, facilities and the room. gym was outstanding!

wifi coverage is extremely bad. i was here for work and it proved so difficult due to l

felt very old and only had cold water in the shower. musty smell and very slow wifi

non existent wifi. bad smell coming from the bathroom sink which was never rectified

wifi rubbish teabags never replenished by room service receptionist just did not seem to exist

breakfast is amazing. quiet rooms. good wifi. lovely meal in restaurant with our family.

liked the area very quiet the hotel was lovely clean there was spa swimming facilities included staff were lovely breakfast was nice on arrival there was a

spa wasn’t great

is situated in beautifully kept grounds which also has a small play area for kids so added bonus

swimmimg pool and gym facilities

the bar area was very comfortable and warm

only problem but not major was their wifi was not working, i had data on my phone so not an issue for me but heard lots of others not

in, bed good night sleep, did not have for wait long for lift even being on the 9th floor, free wifi, arranged after show drinks so no waiting at a bar

wifi was a little slow

wifi was very poor, non-existent at times

wifi great

shower ran hot then cold. room next to laundry so smell in hall was not great.

the bar is set out very nice and very welcoming environment

welcoming staff clean and fresh late bar til midnight which was an added bonus after late night show at the hydro late check out

breakfast excellent ...great variety

comfy bed, lovely breakfast and friendly staff.

gym, despite being spotless and having and ac, could've had a bigger variety of equipment

location and early check in very grateful for the early check in

breakfast was spot on and location was perfect and the evening meal me and the wife had was

was delish, buffet style breakfast had very good selection , as a gym rat plenty of healthy options to choose from which surprised me, room was very

skybar was great but would be even better if table service

offers a series of games for kids in the lobby

also the bar was opened late and all drinks were chilled

staff was so friendly and absolutely fantastic with the kids

we didn't get to bowling or the pictures, but we went to the casino during the day & for a 1st experience it was awesome, the

very clean & secure, comfy bed too & a late check out was great

we had hot food from the snack menu which didn't look too promising but the barbecue chicken, mozzarella sticks & dirty wedges were all really delicious

had emailed in advance about early check in and was told to ask on day of arrival

early check in

close to the hydro, clean rooms, friendly staff, bar open till 2am.

of genius) there were also lots of things to do inside the hotel, like a photo booth, pool table, gym etc

gym was average

was embarrassing for all involved, however staff added complimentary breakfast for myself and kids

i used the little gym and was really nice and well kept

a well equipped compact gym

excellent position and great breakfast

the wifi was quick enough for me to watch netflix when i returned of an evening

it was excellent value for money and included breakfast and free wifi in the price

room, spacious, comfy bed, wifi was great, bathroom was lovely and clean

there were some wifi issues for few hours

fab breakfast and comfortable bed good wifi

lack of supplies in room. no glasses or bar of soap.

the windows opened (which we loved being able to do), we listened to folks at the restaurant/ bar across the street until late at night - this was a bummer

well maintained and good value for money, also made a phone call in the morning for a late check out at short notice and this was no problem atall staff were lovely aswell stayed here a

the area is lovely, with lots of excellent bars and restaurants, the park nearby and quiet at night, and the price was more than fair

went to bar next door - never consumed alcohol but soft drinks were good

car park, strong wifi, clean room and bathroom, comfyish bed, great staff on front desk, a lift to all floors, tv

wifi was a little slow.

wifi was pretty poor as did not connect very often however the staff, cleanliness and breakfast was

free wifi

some tv channels not connecting aerial issues or wifi

adults in our group, carrying luggage up 4 floors and changing room pairings for safety with the kids was very difficult

unbelievable so clean of a hotel staff was so nice just feels like home i was there with my 3 kids one son a amputee and i just felt so comfortable i have a cleaning disorder love to clean and

the triple room is perfect for a single parent with two kids

not really suitable for young kids

location and early check in was appreciated

ambiance,staff,location as we were attending a concert at the ovo,bed so comfortable,breakfast.

breakfast was amazing

good breakfast choice

breakfast was continental which suits me but a few hot items would have been nice as my hubby loves

the reality was a selection of processed food, bar a bowl of fruit

really appreciated the friendly way the staff managed our non requested late check out, as our alarm hadn't gone off and we left our room 1 hour later than we had been

i wouldn’t have felt comfortable staying in the room with our 2 younger kids with the window being able to swing open fully as it was broken

hydro arena and city centre 24 hour m & s 1 minute walk away staff facilitated early check in and late check out which was really

allowed me early check in which was most helpful

we got an early check in and a late check out

comfy bed cheap breakfast kids ate free

i liked that the room had wifi and tv which i required for my work

wifi in the room came and went, but wifi in the reception area was excellent

wifi can be a bit tricky to use

wifi was very poor in my room ,but it was not the end of the world

wifi had good coverage in rooms

the room service was prompt and the wifi was great.

good wifi

wifi not great but everything else great

wifi

wifi worked fine

having to pay for wifi 3 pound every where i go now a days wifi is free

wifi is great , pool is ok , steam room , sauna good , food

wifi not available free

no free wifi in the rooms.

push to pay for wifi.

no soft drinks or mixers in the bar and no ice

breakfast

friendly helpful staff, lovely breakfast

and the bar stayed

are a family of 4 with 2 kids of 9 and 6

made to feel welcome and very good early check in so we could spend the afternoon in the city the day before a wedding the next day

lovely wee bar next door that serves nice food

staff excellent very clean very comfortable good late check out

manager, immaculate rooms and communal areas, a very nice little bar beside the hotel for food and a drink

lack of a lift and bar facilities.

and the bar especially the front area where you have an excellent view of the street and can people

t to be expected i would think) i also really didn't like the smell of the toiletries and the laundry detergent they have used for towels and beds, quite a sickly smell

nice bar area

bar staff very good and chatty

we came to glasgow for a wedding, and therefore requested an early check in on saturday morning so we could get ready in our room

the ac worked well, wifi was fast, and the staff were cheerful and welcoming

was slightly cold and could have done with an extra blanket, and wifi was hard to sign into on some devices, but i got it working

amazing staff rich breakfast clear place coffee, juices, fruits all day available wifi lobby

great shower. comfy bed. lovely staff, location near glasgow central rail station. good wifi

rates, location, clean and comfortable rooms, free wifi, friendly staff

free wifi which was good

location is perfect and the breakfast choices are very good; wifi connection is great too

wifi in room was a little hit and miss.

no wifi

the gym and bookable office rooms were fantastic perks and can we talk about the wifi

room, bed and breakfast was excellent

very comfortable room and bed. pleasant lounge and bar staff.

early check in very helpful staff jan lovely wee lassie £10 burger and chips the chips were

were excellent friendly always at reception rooms were beautiful very clean warm, comfortable, breakfast very good excellent price will definitely return

amazing breakfast with lots of choice

the bar and restaurant weren’t open

the bar closed early

& bar closed especially @weekend was to wet to go to a bar or restaurant outside if had bar opened

we did get an early check in at 3pm

in with smiles from the staff, very welcoming and patient, answered all questions and even opened bar so we could have drinks, rooms were fantastic bathrooms had baths and showers, room was

a free complimentary upgrade into the junior suite and a complimentary late check out

the layout was really good and the bar area was very relaxing

wasn’t ready till nearly 4 and had asked for early check in

lovely breakfast and lovely staff

we stayed in the junior suite we are a family of four with two kids so the room size was perfect

great location where everything interesting is close, an outdoor laundry, parking and charing cross railway station are a stones throw away

no cooking, towels, must be bought, no laundry.

a laundry room or a place to dry wet clothes would be nice.

the staff were okay but they briefly lost my laundry

they don't have a laundry facility and the closest one is close enough, but it's located outside (washing/drying

e the 7th floor bar and bowling as we simply booked for a night without the kids and listening to mum/dad on repeat, so once we got inside the room we didn’t leave until

water cups in gym or water in room in bottles and cafe option or better vending machines for quick grab and

not much we didn’t like but there was no where to do our laundry

new modern facilities in the room. reclining bed & gym within a short distance

easy check in, complimentary early check in and out

incredibly cosy bed, free early check in and late check out (12pm)

allowed early check in as they room was already ready which was amazing

incredibly cosy bed, free early check in and late check out (12pm)

central location, bonus late check out time, so there is no morning rush

we got complimentary late check out & this was so appreciated

fresh towels, centrally located, big sized rooms with huge comfortable beds, big tv, free wifi

own issue in that part of the hotel) and we

moving the room solved that issue but unfortunately wifi turned out to be terrible in our second room

one staff member helped me sort the wifi on my child's medical device

the desk and free wifi was a plus

modern room, every facility i want including a gym, everywhere was spotless …

that to me doesn't qualify as a 'gym' or 'fitness centre'

the facilities was also great; it had a laundry bar and a gym next door

i did not have breakfast. i don't like the smell of coffee and would not eat there.

the apartment was well-equipped with lots of thoughtful touches: a fully stocked kitchen with a fridge, kettle, dishwasher, microwave, cooker, and coffee machine

staff were great. excellent breakfast. comfortable bed.

late check out at 11am also meant a leisurely pack after breakfast

staff were brilliant, so helpful. great breakfast comfortable beds

peaful lication with nice restaurants and tge botanic park for kids

we didn't have the breakfast that is offered for a little more money, because we were leaving for the airport early

wifi was not great and also struggled for a decent 4g connection

wifi was not working in the rooms, only in the reception

wifi only available in public area, not in bedrooms.

7) but fine elsewhere.

wifi was intermittent in room

room was a decent size, shower was amazing, fee wifi is always a bonus

excellent value for money. nice and clean. wifi is very good.

to the train station and 5 minutes to charing cross scotrail station - comfortable beds - good wifi signal in room - good breakfast variety - great value for money - good soundproofing - clean

the wifi could have been a bit quicker but i managed.

all good wifi through out

location tv and wifi was good breakfast and bar food were good

wifi very slow, disappointing

wifi wasn t working or very very slow

wifi was good

m and also very weak or no wifi coverage in my room as i have been given the corner most room on the top floor

staff, good location, nice modern hotel, good wifi

wifi not secure

very comfortable quiet central location with luxurious rooms and excellent wifi for an international business meeting by zoom

big comfy bed, good tv, wifi, great shower, a great hotel room and the staff were all really nice

it was very clean the room was great sky tv with a big tv which was great, they gave us an early check in

owner allowed me to do an early check in to drop off my luggage in the accommodation while i was waiting for my room to get

nnot remember his name but he is glaswegian) helped a lot with the faulty wifi connection and move between rooms

free wifi

the room was a small one which was perfectly comfortable for one evening's stay, and the free wifi was easy to use and reliable

wifi is open, not secured, unusable for business travellers.

e under more negative) and was also such a nice and

good sized car park. wifi reasonable. food good and reasonably priced.

wifi worked well and there is a reasonable size car park

the free wifi is also non existent in the bedrooms only around the reception

and personable place, with convenient restaurant/bar and good wifi, rooms with private bathroom

having usb sockets the wifi was patchy and wouldn t stay connected in the room but was fine in the restaurant

after a long journey the night bar was also a big plus, even just to warm up with a hot chocolate, it was such a nice experience

arrived a couple of hours early expecting to drop off our bags and come back to check in later but we were given early check

location perfect for us, facilities great - ice in corridor, bar on site etc

and happy to serve i was also late for breakfast bit the maid went into back of kitchen to get my kids some bacon rolls and corn flakes to there pleasure we really enjoyed our

room was comfy and good for kids. more kids shows would be great

wifi kept dropping out intermittently which was a real issue giving i was attempting to watch shows

wifi wasn't great

amazing bath , amenities, good wifi, good location

slow wifi internet speed

when we asked about wifi we were advised you had to be a member only to connect

booked taxis etc for us and gave us an early check in to allow for getting ready for the wedding we were

staff were amazingly polite and early check in was no problem

45 by a laundry van that took ages to unload etc

is no parking for hotel guests, we needed to park at local gym parking, that turned out to be an expensive parking even with discount provided by hotel

pretty place, loved the bar with food service 24-7 downstairs, everyone was very very nice, very clean everywhere, loved

ileda checked us in and we got an early check in which was great

wellness spa a bit small

downfall was my kettle didn’t work :( still got help from the staff and tea from the bar so not a

it was good to have a gym but could have offered a stationary bike.

wee spa nice and relaxi g staffvery helpful and friendly nothing was a problem

early check in

an) was very very slow.

the air conditioning was very loud and the wifi

wifi was poor, hotel condition was a bit tired.

wifi overall good but not great for streaming at busy times

wifi kept dropping out only 2 caffeinated coffees in the room

massive comfy bed - best shower ever - huge flat screen tv with sky movies and sports - wifi was great - staff lovely - discounted parking in multi storey just round corner - fab location

free wifi with good signal

wifi was free and worked very well

wifi dropped occasionally and didn't always connect straight away.

was powerful and hot bathroom was beautiful, everything needed was provided free of charge, free wifi etc

the wifi at he hotel is not protected and for this reason i was unable to use the connection for work

beds were comfortable, extra pillows available in the wardrobe, wifi was great, and so was the ac

packed breakfast cos we left early. reasonable coffee from machine. fast wifi.

and drinks as it was our anniversary, free tea and coffee and fruit all day and free pool table, wifi was

decent sized twin room, comfy beds, free wifi, friendly staff

thanks again for the help of the laundry coins issue

laundry takes contactless card payments

laundry is only open from 5pm and can be long queues

tò the station and bus terminal wide reception and lounge there is the bar but not thé kitchen ( if there was a kitchen it world be perfect) elevator large rooms maybe lessa toilets

the kitchen is missed !

the staff were lovely and accommodated our early check in and also authorised a late check out (gary on

early check in

clean and convenient and good staff and early check in

the room had its own wifi connection

tv wouldn't link up to the wifi so i couldn't watch netflix or anything and didn't want to go ask for help as it was late

lot of dust in the room, wifi connection to the tv was rubbish and couldn't watch any tv as it kept skipping and lagging

beautiful comfortable room, roof top bar lovely

room service to be available

wifi connection excellent. large room and very comfortable. high standards hotel. good location

the fact the wifi keeps logging out

free wifi

workstation and wifi excellent to work remotely

fast wifi is available too free of charge

option for 1pm late check out

the late check out option (£10 extra) was easy to book and well worth

staff did not agree for late check out even for 11am without paying £12 extra

also was very happy with the option for late check out as our flight home was very

the blind was black out which helped keep the sun out in the morning concidering we had late check out

the wifi was slow.

location. cleanness. wifi. complement drinks daily

reliable and fast wifi

unsecured wifi which meant could not access mail and internet. emergency exit door locked

lovely staff and really clean and free wifi and mini bar in room