was extra friendly and helpful; views are beautiful and relaxing; pool and hot tub are clean and in a great location; buffet dinner with entertainment (uncle danny)

the laundry room closed at 9 pm.

views, beach gear to rent, list of restaurants / places to visit on arrival, good breakfast, coin laundry available, helpful and friendly staff

the laundry room was great, at usd2

the space was clean, comfortable, and absolutely spa like

and the pool is really nice

great hotel to be close to the airport! good bar for evening food & quiet pool area

proximity to airport and free shuttle bus to airport every hour on the hour

airport shuttle and proximity to the airport

laundry services, close to shops and airport shuttle

everything was fine, breakfast, staff, pool and the room was excelent.

shuttle from the airport is great service

close proximity to the airport, free airport shuttle (plz tip friendly drivers $1/bag if u can), front desk staff very friendly and helpful with

we arrived at 11:00 am, the hotel had clean rooms, but wanted to charge us $75 for an early check in

the downside is the bed was not very comfortable and disappointed that they charged me $75 for a late check out

bar with entertainment

location, small store for necessities, free airport shuttle and pool

had everything for the evening restaurant to eat bar a drink and a place to sleep all

accommodated an early check in and additional guests without charging extra

the shuttle to the airport was excellent and convenient

the rooms were very clean, the gym well equipped, the pool was clean and the free breakfast helped with our budget

enjoyed the location, the breakfast, and the kind & helpful staff

great location! beautiful pool!! very nice staff!!

laundry room - need more washers, 2 is not enough, waited for 2 hrs in line to get to the washers

pool was clean with pool towels available

wifi

complimentary breakfast was excellent! also room service.

pool for the kids and the premier floor snacks. breakfast was great too

there was only one shower bar which

bar only open from 5 pm to 9 pm

and different eateries, staff was great, and basic amenities available at market and good hot breakfast selection in the morning

the bed was comfortable and there was a fully equipped kitchen

photos of the pool make it look much better and bigger than it is

the breakfast was good location was perfect

charge tooooo much for laundry facilities

lap pool also good for family fun

as soon as we walked in, we saw a full american-style kitchen with three stovetops, an oven, a fridge, dishes — everything

downtown honolulu, quiet rooms and spacious living area with kitchen and laundry facilities

we even got a small kitchen in our room

room with kitchenette and laundry

we loved our stay and my kids are already plannning our next visit

great for kids

great for kids

we loved our stay and my kids are already plannning our next visit

the in-house bar is a big plus staffed by an excellent crew

there was a bar and live music on the premises.

so, i hit the bar in the hotel - there is an excellent wine list and appetizer option - so i was content

it also had peloton bikes - however it appeared that the internet was too slow in the gym area for the classes to stream properly

beach is great for kids with the manmade cove that shelters and large waves

the rooms and the adult pool

service, food, location, kids camp

many pools on property to pick from to enjoy

pool closes early.

fun pools for the kids

staff and service, have young kids and older both had a great time

the seats around the water park was a competitive nightmare

although we were upgraded to a 1 bedroom ocean view and it was a beautiful hotel our kids and grandkids were at aulani so we walked to that location a few times during the week

the water park and the beach.

zero extra helpful items such as beach toys, boogie boards or goggles, or games for kids

kitchen was woefully lacking storage items for leftovers, and spices

clean, very friendly, fully equipped and modern kitchen in the apartment, great pools with hot tubs, great lagoon

free laundry facilities

at least this place was not as mobbed by noisy jacked up kids

there's a guest laundry in the hotel, 2,50 for the washing machine and the same for the dryer

the smell in the gym

hate hotel beds as they tend to be super hard, but this one was so comfy), great location, free gym

there was always someone mowing, blowing off sidewalks, construction, rolling trash or laundry carts, etc

the pool is beautiful

clean and comfortable spa and sauna close to the mall voucher

spacious gym

the gym is wonderful too

great place to stay top to bottom. great location, excellent gym and pool area.

the gym!!!!!!

there's a place for a grill on the pool deck

at the hotel, and i must say our experience was marred from the moment we encountered chris, the bartender

limited breakfast options

clean! pretty quiet. new. great gym.

jacuzzis at the pool area were amazing

kids only want to jump in

location; customer service; plantation restaurant; shops on premises; starbucks; gym; pool

speak easy bar and restaurant on site

it have a best bar ”pint jigger” the biggest whisky’s selection on the island !!!

nordstrom within 500meter - we had a suite of 2 rooms like living and bedroom where our 2 kids slept in sofa come bed which was ok, housekeeping didn’t clean the utensils which u expect

wifi is free; every room got ocean view

free wifi

the automatic window curtains were wonderful & wifi was always

clean, large room and bathrooms, excellent pool and gym facilities, good buffet breakfast, good staff

the shower room at the rear of the pool bar wasn t the best, the shower handle was broken and it had no hairdrying facility etc

would have liked a toaster in the kitchenette.

requested an early check in time- booking was confirmed but check in wasn’t available until later in the

staff/room/experience/bar/pool/location

extra charges for early check in when same rooms were empty in same area

they helped me with an early check in

convenient place to stay, stocked kitchen with utensils and spices

the pool was nice but crowded so we didn’t go in

hip, and small boutique experience, with a great bar and staff (thank you david at pool bar!)

all of the resort fee (which was a surprise after we'd paid all kind of other fees) the laundry didn't work

did not get early check in a suggested we would

location, early check in, kettle & micro wave free rent

is such a great hotel - right in the middle of waikiki so my teen kids could walk to ala moana or waikiki center

there were washing machines dryers and a gym on the second floor

much in the way of kitchen facilities and the room smelled a bit musty

- decent pool and gym - $23 onsite parking - staff were always cleaning and wearing masks - daily housekeeping avail

pool was nice also

wifi is not free - paid in resort fee! convient to honolulu

there was no complimentary breakfast and i don't think they offered free private wifi

the wifi kept kicking me off and had to log back on all day every day

the room was very clean and had free wifi

i think the wifi sometimes cuts off

the gym was huge for the size of the hotel

minor moan about the pool depth, not great if you're short or non swimmer.

it's a bit old and the pool is small , too deep for kids . but they have much more pros.

hotel was beautiful, and smelled like summer :d i thoroughly enjoyed my time staying there, the pool was clean and the gym was great

pool area well-kept and clean

the swimming pool was not quite clean and opens only 10am to 7pm i wanted to do my laundry, but half of the dryers were out of order

pool was perfect as was the gym

pool was fantastic with nice towels and chaise lounges

late check out

the gym and laundry were good

gym, poolside games area etc

had fun playing mini golf

close to everything love the pool deck and yoga and the included breakfast bar every day!

breakfast was perfect for me and my kids

plenty of activities for kids in the pool area

the wifi connection was strong, i was able to work from my room with no issues at all

slow wifi!

wifi connection was terrible

great rooms with large tvs, incredible wifi, kitchenettes, $20 credit for breakfast buffet, and the location can't be beat

wifi was a bit slow

the pool view is perfect, just wish it was a little bigger

i like the cleanliness of the facility. kitchen is equipped of what we are going to need.

to us the rooftop swimming pool was not big enough for lap swimming

gym equipment was a bit limited, small pool and old pool chairs

everything is new, room layout is good. the view at the rooftop infinity pool is amazing.

wifi

the wifi was very sporadic and we only got it to work one time over eight days

there was issues with the wifi that took a few days to resolve which was frustrating but otherwise

room service close at 9:00 pm

need, and while we ate out for the most part, it was really great to cook sometimes and do the laundry as we stayed over a week

also the hotel has a nice swimming pool, it's big enough to swim and the greatest thing was that there was hardly anyone there so we

the laundry machine available was old and dilapidated

there was no information folder in room either to find out simple things like how to use laundry, how to collect phone messages

the kitchen area could have done with crockery and cutlery.

about the tumble dryers in room where there isn't any at all except on higher floor in a common laundry room

great location, friendly staff, pool and garden, a/c in the room

has a pool, so everyone can use it

only drawback is that it had a kitchen area but no kitchenware

for the area room was clean and spacious we loved the free kona coffee in the morning the little kitchenette was very

location and using the swimming pool

i called ahead for an early check in request and the lady in the front desk did her best to find us a room that's

the pool was cold but it was cool outside also but maybe next time i’ll jump in

pool a little small but nice and not crowed

the options of self service laundry was also very good

location, view, personnel was amazing, always very helpful, nice and patient, regular cleaning, laundry

they were installing wifi that day so there was loud drilling all day, usually hotels give you a heads up about things

wifi was good and reliable

wifi was really slow at some points

the tv did not work and the wifi took 30 to 45 minutes to finally work

entertainment system and wifi were hit and miss

wifi was down for 3 days during my 4-night stay at this place

complimentary wifi worked well

free wifi

wifi was up and down. resort fee is very stee.

wifi lack of restaurant places.

breakfast need to add some more variety

didn't use the pool but walked to the beach which is a 15min walk with little kids, but probably faster without

very small breakfast offered, and loved the kitchenette in our room

we had complimentary breakfast

add a jam for the breakfast

big issues with self-service laundry washing machines and dryers - they guy on reception took my details but didn't follow thru

laundry location & facilities needs upgrade as at times was rained out while waiting for washing

also we had an early check in , and we loved it

family of 6 ate breakfast in the restaurant every morning for a week tim and ping looked after us every making sure

balcony was large. mini golf was great for kids.

the gym and rooftop pool were good

smaller extra beds could be better for families with kids

kitchen well equipped

the aloha therapy spa in the resort was really a bonus

there was a pool, gym and sauna

hotel is obviously very popular so there was a wait for the bar at times, but it is well worth it for the musicians and the best mai tais

spa was always booked.

halekulani hotel and spa was exceptional and exceeded all our expectations

everything, the location, pool and service is exceptional.

very obliging with early check in and late check

secure rather than open wifi

wifi - free and very good signal anywhere in the hotel

amazing location, fast wifi, good quality. toto bidet toilet was a nice surprise.

apple tv but it did not work well since probably wifi is weak

wifi was a bit slow, but i could still access ordinary websites like youtube and netflix.

unfortunately i didn't have time to try out the pool, may be next time

there were a lot of consideration with small extras like shampoo, conditioner, body wash, laundry soap, which we really appreciated

pool closes at 7pm

well resourced kitchen, location, adequate size, great shower. really nice pool

l really enjoyed having a pool available

great rooms, wifi, staff, location

wifi wasn't working

if you stay in the city only) / very warm, professional and friendly welcome / fast and reliable wifi

bed, ice/water refill in lobby, high-speed wifi, towel, pool, hot water and instant noodles in the

wifi was exceptional for a hotel

the wifi did not work, i didn t mind i was not in my room long enough to enjoy it anyway.

excellent service, free high speed reliable wifi and would highly recommend to others

wifi was good, had no internet interruptions

comfortable room, good tv choices, good wifi, air conditioning good, nice location close to shopping, close to a few restaurants, close to

the room was comfortable, wifi was reliable, in-room coffee and tea provided and the staff was very

staff and they rent gopro and wifi as free

wifi was slow

fast wifi

there is no free wifi device which would have been really nice

wifi was not great

the wifi service is very slow. not enough beach chair and umbrellas for the hotel guest.

staying in the mailani tower offered advantages of breakfast, evening meal, accompanying alcohol, wifi and international calls included in the costs and room

we couldn't access wifi in our room and so were changed into a different room after spending an hour on phone to a

the wifi is slow. and keep on disconnecting.

also, no secured wifi--got a virus

we had a kitchenette and nice view out of the balcony

the pool was nice! kids loved playing even though it was january.

there is a kitchenette with stove(no pots/pans or cooking utensils) and keurig which didn't work

laundry on site is handy, as is the pool

pool area limited space.

nice view from balcony of canal and golf course and mountains

when you are traveling with kids who spend their days moving between the pool, the beach and snacks, a daily clean up is of

the pool area was too windy & rainy to enjoy.. but, we did our best.. ud83dude04

comfortable for a family of 6. easily accessible and on site laundry.

great location. staff very nice. good to have pool and kitchen facilities. comfortable studio.

strong wifi available (free) with screen mirroring to the tv to watch your own selection of shows (+) laundry facility, good wifi, parking available (-)wifi sometimes was a bit too slow. (+)on central honolulu really close to waikiki beach i would definitely recommend clean rooms good wifi and i really appreciate the balcony (+) also, the wifi (+) wifi reach assigned to each room individually (+) wifi speed excellent and so are the staff (+) stores, restaurants, bus stops, biki bike rental station, etc) comfortable: fully equipped, wifi, laundromat, nice outside breeze, very friendly and (-)wifi is very unstable in the bedroom. (+)we did not use the wifi

the staff is responsive to room service requests, and the room itself is no-frills and charming and pretty adequate

staff allowed late check out- free of charge. balcony. kitchen facilities.

spacious room with full kitchen

good location, balcony with view of the canal, golf course and mountains

bar is really cool and enjoyed the live music/djs they would have during the evening

the pool and garden area are

we were accepted for early check in and we got the parking reservation throughout our stay that costs $30 per night

loved the open bar and the beautiful surroundings with all the tropical plants

had a nice pool bar with nice snacks and swing seats

pt dropping out)

wifi never worked

wifi dated

+ at least in my room the shower worked perfectly fine + wifi was quite

it s an old building.should be remodeled and better wifi without interruptions.

pool was a bit of a let down

great location, amazing stuff and nice pool and bar

the breakfast was so delicious we had it every day during our stay

he set the bar prior to my arrival

breakfast was amazing

laundry room

great central location, great staff, room well equipped and clean, good gym.

loungers not comfortable, need more umbrellas for shade and a better selection of nibbles at the bar to go with

pool hours were not early in the morning or late at night which was disappointing and filled with kids the whole time and not very big

that it was so secure with having to use the door key to make the elevator work, as well as the laundry room

the cafe and restaurant was amazing with really good coffee and food, the pool was awesome with a good gym and a spa next to it along with a bar serving cocktails and food

pool, gym, coffee shop, pool bar, staff, room, location

the gym is really nice

the gym was nice

in the hotel to check all there facilities, everything was beautiful and high quality from the gym with peloton bikes and the beautiful pool and jacuzzi surrounded by a lovely landscape, the

wifi performance was poor - pathetic.

wifi

the amenities were good, the wifi was

no parking on site. slow wifi

upon complaining i was given a wifi hotspot device, but it was not really faster

needs a bar at the pool area

the coin operated laundrymat was fantastic and h cleanliness is superb throughout the

bedroom unit with kitchenette, sleeping spaces and fold out couch worked well for 2 adults and 3 kids

didn't like the fact that the laundry room for doing your own laundry had public access

wrong with the property but i do suggest that when the renovations are complete you put in a laundry

great amenities which included a mobile wifi hotspot so we could minimise using roaming

location was excellent, the pool area was relaxing, free wifi was provided all over the island included in the resort

a hotel where you get something out of your daily resort fee other than free wifi

big rooms. free mobile wifi. very convenient location. laundry in the premises. nice pool.

other stuff we appreciated was the on-site guest laundry room, cultural lessons, and the portable wifi rentals

room probably because we requested an early check in wasn't thoroughly ready

the only thing missing was laundry facilities.

breakfast is good especially the different kinds of fruits

from laundry service info, recommendations, room service, & breakfast the staff made everything seamless

laundry was offered next door in a coin laundromat

laundry facilities, amazing and central location to waikiki beach

in the hotel you can borrow chairs, kids beach toys, beach towels ect the only issue we has was outside noise

i would book this hotel for my next trip and bar downstairs was the best i ever been to thank you soo much for the best

clean, had laundry and a microwave

there is a karaoke bar in the hotel lobby that we wished we had enjoyed after hearing from friends how fun it is

the rooms are clean, have everything you need, laundry facilities, free beach gear to use the staff are amazing, we were checked in at 8am as we

i was very graciously given a very early check in which was after a flight from australia was a godsend

having access to (paid) laundry facilities was a huge bonus

on site laundry

value for money, early check in, friendly and helpful staff, updated room and the location was

our kids were 7&12 so we didn’t spend much time in the room or really use the kitchen but for the

pool area basic, but has a shallow area which is good for kids

location, big rooms, kitchen to make your food, great rooftop pool, paid parking available

the rooftop pool and spa area was excellent with views all around ,plenty of lounges

great size room. awesome service. given a free upgrade that was nice and early check in

pool was nice , some nights you’ll see somebody on the piano they have or others performing music

enjoyed our balcony and kitchen

location, lovely staff, enjoyed the music & hula monday night, nice to have a kitchen in the room

the laundry facilities were also a big plus—just $1

onsite pool and laundry facilities

bed was comfortable, great wifi and they have chrome cast

good wifi

free wifi

three private lanai s; incredible wifi sonos sound-system; imac; kurig w/ coffee and tea.

utensils in room,difficulty in wifi and phone system for elderly persons a courtesy staff visit to room to help for our category

room was clean and comfortable and breakfast was better than expected

very clean hotel, large swimming pool

bathrooms were small and the breakfast felt chaotic due to waffle machines being at the end of the rest of the food

there is no gym or sauna

pool is cold i’m cold blooded so i didn’t get too use the pool - pls make it warm

early check in was very much appreciated and staff very

breakfast was outstanding

loved the pool bar, mango margaritas, chicken tacos, caesar salad, bartenders and waiters

i did have a slight issue using the laundry facilites in that the dryer barely dried my clothes

laundry didn't on average charge, that's expensive

good wifi

near the waikiki beach and lot of stores. free wifi

wifi is unsecured

+ the wifi was so slow like as if it didnt exist+ it took almost 5mins for front desk to pick up my

wifi/internet was free but didn't quite get to 20 mbps upload/download