i didn’t like how far my room was from the elevator and pool

breakfast choices were average at best

the breakfast is always great

very clean and comfortable. nice room and dining area for breakfast.

lots of kids parties going on and we did not hear a sound from all of them

to bright in pool/spa area after dark

casino, drink, eat

we ve always preferrred the pool over other hotels because it s keptvwarmer

location for breakfast was great just didn t have much of a selection

onto the lake and it was a superb location in the building; easy access to the front desk/pool/fitness room as well as the front desk - breakfast had a waffle maker and many options for toppings

breakfast was limited but good

breakfast was good. location was ok

needs more breakfast options

breakfast could have a few more choices.

had breakfast area closed

no late check out for non-loyalty

breakfast was outstanding

the bed was really confy and was allowed early check in and late check out

it was a bit scary especially for those that have their kids with them heating loud yelling in the middle of the night right under their window

the hotel had a decent fitness gym

cleanliness. customer service. amentities. wifi was awesome for work purposes.

there were no greeting cards in our room with hotel information/ wifi passwords or important phone numbers

there was a spider on top of the cereal. the shower leaked water. wifi didn t work.

nice kitchen in the room and good sized bathroom

enjoyed the extra space as it felt like a little apartment

to much chlorine in the pool.

absolutely fantastic breakfast selections. staff very friendly!

pool breakfast friendlyness awesome

wonderful breakfast and friendly staff

the breakfast was excellent, and the employees were helpful and knowledgeable

pressure in showers was weak and , rediculous walk to self parking area, need to work on this for

good location. parking a little hard,but ok.

the swim up bar staff shelley she not colored people friendly and very rude

ud83cudf89 all of the staff in the hotel, valet, spa, casino, restaurants and gift shop were all very pleasant

- excellent pool - fantastic, but you need a hot tub down there not upstairs in a spa only

supervision in pool, kids being so reckless, and hotel ran out of towels

from the pool and hot tub, the restaurant

shuttle service and personnel were excellent

it place hotel and nice place to stay if u have a family nice pool jacuzzi steam room workout center surrounded by good food places in

took a while for the staff to bring pool towels.

no shuttle to airport after 12 noon

very clean, comfortable beds, nice pool, very friendly staff

were right next to three or four familys of traveling hockey moms and to have the kids running up and down the halls starting at 6 am wasn't great

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

pool and bar wasn’t open

i love the spa tube it was very comfortable and fit two people!

we didn't stay for breakfast due to flight time

the dirty laundry room.getting the room cleaned took all day.

the layout was kind of odd as you entered it through the kitchen bathroom

the breakfast was less than desirable. bananas were green. muffins and rolls were rock hard.

was told the pool was open

better option for breakfast

hot breakfast

the pool and hot tube was relaxing

big suite, comfy bed, great breakfast, wonderful staff

pool

was very friendly, rooms are clean, breakfast has a big selection, the beds were comfortable and just off the freeway, but you dont

breakfast and pool were good.

breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well and it was 9ft deep in the deep so they definitely loved that of going down to the

everyone enjoyed the breakfast area

the kids were always in the swimming pool

bed, walk in shower, nite staff went above & beyond helping us with securing an uber when the shuttle to airport didn’t

quiet, hot tub, breakfast, bed.

fresh, recent upgrade to entire hotel close to airport, shuttle available

no deep end in pool.

kitchen had complete complement of dishes and utensils

person that runs the shuttle seems to be a problem

was a little expensive and there was quite a few kids running around the floor above me

pool should stay open for adults later

breakfast is just what you need to get your day started positive

the smell of the pool in the hallway the next time i’m a get a room on the second floor

and staff were great, room was clean and we used the airport shuttle which dropped us off and picked us up at the airport and we were able to leave our car at

of a shuttle and parking for my car (advertised as free) to avoid the cost of long term parking at the

pool could have been open longer

even offered to shuttle me to and from a dinner spot that they suggested

the pool was cold but my kids still enjoyed it

wished the pool had and adult only hour and the alcohol could have gone a but longer too

hotel was perfect, the number of kids at the kickback, pool and breakfast was crazy but understandable seeing that it was new years

breakfast was also very, very good

breakfast was hot with sausage patties, biscuits, gravy oatmeal, potatos, waffle and cereal bar

the price needs to be lower , no pool and no breakfast.

friendly staff great breakfast. nice pool area.

breakfast was hot, fresh and delicious

the shuttle was 30 minutes late.

location, shuttle to airport at 4am, very comfortable bed.

attractive room, friendly polite service, breakfast and complimentary dinner

i woke up early to get breakfast

very clean and the breakfast was amazing.

thwy served a hot breakfast and a light dinner

good size a good-sized swimming pool to cool us down

the room was very clean and great location by the airport. they also offered shuttle service

shuttle only to airport

the airport less than 10min drive, you canwalk to 7+ restaurants & shops w/out a car, restaurant/ bar on the premises, great staff shout out to hotel employee at front desk & the waitress

airport shuttle

there was a million kids running around and it was very noisy

gym was nice and clean

the rooms are very spacious and free laundry

room was a very comfortable size with a functional kitchen

the pool, fire pit, grills and laundry are a plus

i loved the small kitchen and the bathroom

they changed breakfast sausage to chicken instead of pork. hahaha

good location, clean, nice pool.

clean!!! very nice breakfast choices.

no pool, no gym, no breakfast due to covid

that we didn't have time to take a dip in the very nice pool.

i was glad there was a guest laundry room but i had to fix the dryer vent because it came off and made the room a sauna

there no bar like advertised

they had guest laundry service

lampshade had writing of the words love on the inside stains on the ceiling there was puke by a laundry bin just outside he elevator

love the hot tub and pool, workout room kinda bleh but cheap and close to everything in town.

great staff, clean room and breakfast

the breakfast was so good and fresh

the girls liked the pool and breakfast.

the noise from the laundry room next to our room (219).

they didn't have a change machine nor did they carry change for laundry or vending

was very comfortable and the pool was fun the kids love it made sure they went every day and the breakfast was good and it was close to everything

the staff was polite & breakfast was good

pool closes at 11 pm which is a bit early

great rooms, pool, and the staff is awesome

it wasn't expensive and had a full kitchen in it! extremely nice!

no shuttle

very helpful and friendly staff, clean comfortable rooms, convenient airport shuttle.

there is a planet fitness nearby, so if you have a membership, that is a place you can go and work out

called after i booked the room about the shuttle, they said the would pick me up the shuttle runs that late

free shuttle ride to the airport. ac worked great.

it smelled of a mix of dirty gym shoes or laundry, and old marijuana smoke mixed with the chemicals that come off of new build

no supplies in the kitchen area

the bed was very comfy, full kitchen as this place caters to extended stay

brand new construction, nice gym room

a laundry and even a gym

free bfast, wifi, pet friendly

room was big and free parking

loved the accommodations and pool! grilled several times in the week we stayed there.

the pool was heated but it was still nice it was just hot outside on that day otherwise i'm sure it

ol and outdoor area) are beautiful

kids knocking on the doors playing

there was a baseball convention and the kids team stayed here. lots of noise.

the swimming pool is small, there’s no floating or swimming vest for kids

location and the breakfast.

my kids loved the size of the pool area

we're missing alot of kitchen things

the kitchen set up. the bedroom was nice and cozy.

it's not a standard hotel room with a kitchenette added on, but a full apartment-like layout with separate bedroom and living

very spacious rooms and very clean style in the kitchenette

room was spacious, clean, modern, & had a kitchen

the amenities gym, pool and the hot was nice.

plenty of space for our family, great breakfast, great location, pool

asked for a early check in which was no problem, room was ready when we got there

still the pool and hot tub needs to be warmer

breakfast bar should be open later

bed, pool and hot tub was nice, also liked having a microwave and larger size refrigerator in the room

the staff, room and breakfast were amazing

the children loved the verity for berfeast and enjoyed the pool.

i enjoyed that fact we were able to use the pool

the free breakfast was better than most, the staff was very friendly.

i loved everything especially the kitchen that was in the room too!

the suite was perfect with its own kitchen and comfortable bed

close to resturants and stores. has a kitchen and living area in the room.

room was much larger than i thought it would be and had a it’s own kitchen!

shopping centers and resturants, great free breakfast, coffee well supplied in lobby, nice little kitchen with room and all utensils included

there's a laundry facility on st as well as a pool and spa

tons of space in the lobby and a beautiful bar area as well

people are nice and bed are clean. pool is good.

there's a laundry facility on st as well as a pool and spa

hotel bar is wonderful

i also liked the assortment of breakfast items

trail mix bar was good and so was the tangerine

signs were up but apparently not many parents teach their kids to read or follow rules

the kids had plenty of fun and enjoyed the stay

i didn’t like breakfast. vey poor selection of food

local shops and restaurants within walking distance and i loved the clean pool and complimentary breakfast

the pool was shutdown

excellent bed, pool was awesome. breakfast was great

breakfast included & staff was super nice & very friendly

the pool was not open. but understand why.

breakfast, comfortable rooms, and the pool was good as well

we were accommodated for an early check in up to 1 hour which made a big difference in our day

beds, excellent shower, cold air conditioning, good choice of breakfast items

the staff, the pool and hot tub and they had a great breakfast

found the breakfast bar just great

breakfast was good, location was great for the activities that we had planned

the spa tub

the king size spa tub room

they also helped me with an early check in which was greatly appreciated

i did not try out the wifi, but the cable tv was nice

pleasantly surprised had a full breakfast. rooms quiet. bed was comfortable.

nice that they provided real breakfast

however there were torn apart abandoned cars dumped in an empty, out of use parking lot next door which was weird

pool closed

they have fresh chocolate chip cookies available all day and the gym is nice

i asked for a late check out the day of departure and it was not an issue at all

she even informed us of a kids basketball team that was in the hotel and gave us a room away from them

front desk staff are very friendly and helpful when i called about early check in

the pool is open 6am till midnight, which the kids love, avoiding the

the wifi make life easy to keep in touch with the family and colleagues

no signs about wifi

wifi of the pizza place next store worked well in my room

don't like the breakfast it's only muffins there's never no coffee the orange juice and apple juice is always

there were always people carrying baskets of laundry to other floors

comfortable bed. breakfast. location in proximity to highway.

didn’t get to use the upstairs pool table and indoor pool because it was after 11 once we got back

the breakfast was a great variety food was hot and good

the breakfast was nothing special.

booked thinking that the pool and hot tub would be accessible but was informed it wouldn’t be until it was inspected

was clean and spacious, bed was comfortable, appreciated having a microwave in the room and free shampoo/body

loved the pool and jacuzzi for my kids,i hate we missed breakfast ,they also had a fitness room that has window for viewing the pool,which is cool to work out while the kiddos play

nice big spa tub

breakfast this time

pool and jacuzzi

rooftop bar is amazing! staff was very friendly and helpful. free parking is a plus!

the pool area was small but not busy at all

pool could have stayed open longer.

run down, but it is the best of the in town options with all of the stuff you want (ie gym, pool, starbucks, location, food)

cots only an air mattress for my child and pool was closed for maintenance our entire stay

not having access to hot tub or pool sucks but it's covid-19 so it is what it is.

most of the hot foods for breakfast had red and green peppers in it, which is ok but too much

breakfast was okay

was very comfortable and the 24/7 gym had everything i needed during my business trip

very friendly staff, free breakfast was good, bright modern decor

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

there was no pool for the kids to swim.

the pool and balcony grill options

the breakfast was great

cold pool, no hot tub

the pool was small

clean, great breakfast and staff very hospitable

the bar had a great happy hour

friendly staff and great food in the bar / lounge area!

need an ice machine on each floor instead of having to go to the bar to get ice.

was awesome, the staff was top notch, very clean, modern rooms, restaurant and bar on site

the bar area looks cool but haven’t tried it out

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

bar was not something we expected and we ended up coming back to our hotel to enjoy the music and

we loved the bar and lounge area

super nice bar by the lobby with really good food

and the food at the bar was wonderful, had the shrimp and meatballs

dead bolt did not work and the extra security bar would not work either

also i requested a late check out when i booked, yet when i inquired about it the evening

the wait staff at the restaurant and bar were absolutely delightful!

they were able to accommodate me for an early check in as well as a late check out and where overall just very

gym did not have a exercise bicycle unfortunately no room service after one night's stay ad no

we enjoy the pool and work out rooms

breakfast was an all that but a hotel room in the state i love i like the hotel is a beautiful

fact that the bar staff was friendly and didn't mind talking with you if they weren't busy

we did not have breakfast, but the bar was wonderful late night and even was able to get fries!

i didn’t like the breakfast

friendly staff, close to everything and great breakfast!

got our breakfast fast with no issue and checkout was quick and easy

pool gets crowded but opens at 7

location, friendly staff,clean, nice pool area

the location and breakfast were awesome, and checkout was seemless

was my first stay here, they set the bar pretty high for any follow up stays i have here

spa was amazing

i also enjoyed the gym

or that room service was a thing here

the pool and hot tub were very clean and you could even order a beer to take in the hot tub!

areas not so clean, the smell of gas in front lobby and around the laundry room doesn't look like the pics on the site needs updated

accommodate early check in

seat cover was loose and became detached the first time it was sat on and i was charged to do laundry with a coin operated laundry machine that did not dry my clothing

requested a 2 hour early check in which was denied

the pool looked

nice place super friendly staff and very good breakfast

curtains in room needed updated, usb outlets needed, pool needed to be heated.

the heated pool was on the cool side for my taste and the cable was minimal.

pool was refreshing and at a perfect temperature

the room was clean and had plenty of space. the continental breakfast was great!

near firekeepers casino & hotel.

no pool open yet

food and hot water, swimming pool water was good

the room was bright and clean, nice big bathroom, beautiful kitchenette!

included breakfast , was outstanding

clean and great breakfast

spacious rooms. nice pool. good breakfast

pool was clean and warm

pool was tiny, there were stans on the lampshades that looked like blood.

ons of space in the room. lots of storage and the bathroom was great as well as the kitchen.

the pool was too cold to go in, and there wasn't a hot tub.

great hotel for a great price! loved the pool and breakfast.

pool area was tons of fun for the kids

dryer sheets for laundry, no atm

staff pool

however l have never met such genuine seeet employees from mgr to housekeeper laundry

the breakfast, the facilities, laundry, gym

hot tub and pool area were very neat and clean and we enjoyed a hot tub in the morning

we got to the room we noticed the room next to us kept there latch in the door so people and kids could come in go

breakfast was always replenished

cleanliness, condition of facility,ammenities in room, delicious breakfast.

ridiculous ly small swimming pool

the pool was closed

the breakfast was tasty and had a good variety and each day the menu items varied

the breakfast gave lots of variety!

how the pool was closed wish i would have known before booking it

breakfast area and comfortable lounge off lobby, staff is very friendly and accommodating, nice pool & exercise area with towels provided

i got a good night's sleep and appreciated the breakfast and friendly staff

pool was cold, my bath towel was torn up/ shredded, bathroom tub needs tlc. washer was broken.

the availability of the pool and gym was also appreciated

the room was nice and clean and it smell good the pool was great as well

i gave back my dirty laundry every time

very nice place but laundry room waz closed because only maintance man had key was very very late didmt get to do

no laundry on site

coin laundry not working, no sign, lost a buck fifty. whatever

didn’t like the coffee and there is only one laundry machine for guests

no hot tube near the pool

didn't use pool but did see it was pretty small

pool not open due to covid..

i used the pool, fitness center, and dryer

pool. refrigerator. tv. bed.

parking was horrible

no parking 4

parking lot needed replaced

breakfast was tasty with eggs, bacon, french toast sticks, and smoothies

great breakfast, friendly staff, wonderful location.

laundry service was broken and only available 1 w/d with a line a mile long every day

pool is open via reservation which is so much better than just being closed (covid restrictions)

could use a bigger breakfast variety. but i can’t complain it was free.

kitchen

the pool

didn’t notice there was a swimming pool did not see a hot tub

the pool had a strong chemical smell so the kids couldnt swim

maybe just extending breakfast to 10:30 a.m. other than that it was great.

no hot tub, pool was very small

breakfast was delicious with lots of choices

i could open the window, laundry facility on site, close to shopping and entertainment

good location, breakfast and pool included, choice of nearby restaurants

the laundry room was clean and the cleaning ladies was bleary wonderdul.

for the money, the refrigerator, the beds were comfortable, free breakfast, the nice shower, the laundry room, the friendly staff, the location is near by restaurants and stores

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee