pool wasn't heated at night

loved having access to the gym with a great selection of equipment

a hotel (many equipment options that are usually missing at hotel gyms), and there was quite a breakfast selection

central location to downtown charleston and the beaches. free breakfast as well

great gym

staff was very accommodating and even changed our room when it was too close to the pool

also charged me for a late check out that i did not ask for nor use

price is good. it was great to have 2 rooms and mini kitchen

pool and breakfast very clean room

breakfast, clean rooms, pool

my daughter lost her wallet and keys by the pool on friday night, but thankfully they were in the lost and found when we checked with the

pool, pool house, bar and the live music was amazing

the pool

swimming pool plus free parking on site

the hotel lobby and bar upstairs were destinations in and of themselves

it’s more like the feel of a bed and breakfast

also the pool is a few blocks away at an associated

the breakfast was really good and filling

breakfast was delicious!

we had the breakfast sandwiches for breakfast

pool wasn’t ready yet, maybe not season yet?

the pool was nice and clean

it was clean, no bugs, good breakfast!

the pool was surrounded by trees and there were a lot of mosquitoes.

breakfast room too small

realize the pet fee was $20 per dog until check-in, although i requested a pet friendly room during my booking

very small breakfast selection

the breakfast, especially the coffee was wonderful

having laundry on site was also super helpful and it was

corona preventing breakfast !!

the hotel decor was nice, the breakfast bar was good, and the overall atmosphere was nice

the location and pool

outdoor pool/ needs indoor

great clean room. friendly staff. great pool and amazing fire pit.

the pool close to early

only thing i would like to see is more equipment in the fitness center

all utensils, pots, pans, dishwasher, upscale bathroom products/ cleaning products and even a laundry basket for doing free laundry if needed

laundry facilities & fitness room were so convenient

the staff were all lovely and the laundry room was really

i like the modern style kitchen with regular size fridge plus the working/dining island was wonderful

clean comfortable beds nice free breakfast free parking

very friendly staff, great breakfast, great location we had a great stay!!!!!!

did not say there was an extra pet fee and charged 50% of the room fee a day for my pet

newer, clean, friendly, good included breakfast, $1 hold for incidentals.

breakfast was good, better than most

good laundry facilities

and the breakfast was excellent

early check in

love the location and free breakfast.

the breakfast area is very small but the food was excellent

very nice. loved the pool. we ate breakfast there and it was very good.

rooms could be a little bit bigger if used with two kids and two adults.

please don’t fire anyone but as a bartender myself i know it is important to make the customers feel comfortable and i did not get

the location and the pool area is very nice; we love the hotel indigo!

the gym was very nice and well equipped

laundry were no clean, a lot of noise during in the night, a lady close to our screaming all night,

location and value. plus no pet fee.

was about to do my laundry but they don’t have any detergent in washing machine room and dirty

the pool was very nice and clear

there was no breakfast, laundry room, or fitness room

at one point, when i asked about towels for the pool, she made me feel that i should be apologising even for asking

cold pool. heated would be great

room was clean,breakfast was good,2 free drinks a day nicee, pool, great location, beautiful building, nothing else you can ask

and to join the hilton club, and they seem to be around every time we were in the hotel, eating breakfast or having cocktails

the smell in the gym was a little off putting, and i would of liked shower gel in the shower

the laundry room was awesome — clean and easy to use — and the small gym looked well-kept and perfect for a quick workout

full kitchen with all the necessities

pool & the overall layout of the hotel

very good breakfast.

super front desk and breakfast crew

pool wasn't as clean as it usually has been when we've stayed in the past, but it wasn't horrible

breakfast was great-pool clean and nice

grab n go breakfast. it was good snack but would have preferred a buffet.

told pool was heated and it was not

the pool closed at 9pm i will prefer to close later 10.30 pm will be better

the main wifi network was also down during my stay but a workaround was provided after going back down to

slow free wifi and had to log in constantly. a real pain.

tv was easy to use and wifi was too

room so humid the floor and linen were damp. the wifi didn't work at all.

breakfast was excellent along with the staff

breakfast was outstanding, room clean and bed very comfortable

kept the pool area open for us saturday night to accommodate our kids

lastly, the hot breakfast was absolutely delicious

the location, price, and awesome breakfast!

the pool wasn't heated.

clean, amazing rooftop bar area with games for the kids

on the sixth floor was an interesting touch, and that’s also where you’ll find a cozy bar serving drinks and snacks

bar and gym

bar and outside areas were great. gym also good and starbucks a bonus on the ground floor.

stylish design and fun games at the lobby, also appreciated the gym

that complimentary breakfast breakfast was not an option at this site.

they have a bar and bistro onsite with a pool and fire pit in the back

did not eat breakfast at facility

too much shade around the pool area.

laundry was not just stollen from the 'room entry' key only, but the front desk worker told me that

this was a huge disappointment as we packed in thoughts that we would do laundry on our stay

the edge of the pool smoking their vapes and being obnoxious, the parents wouldnt even tell their kids to stop playing in the pool with a football and bouncing ball that was going every where and

pool and bar area was nice

kitchen was stocked with amenities and was great to have

pool area was great as well as the lobby/breakfast area

the tv was exceptional, but the best part was the gym

great gym and clean rooms; needed to do a load of laundry and the detergent was complimentary

i had two kids with me

did not use the pool - but it looked lovely

the bar was not open due to staff. half shower door and no curtains .

had everything in one location kitchen living area and bedroom

i liked that it had everything you would need even though we didn't need a full kitchen

i loved the spacious bathroom, large closets with iron and robes, full kitchen, dining space, two tv's, a living room with a pull out bed, washer/ dryer, and lovely

2 tvs and lovely stocked kitchen

clean - comfy bed, great shower, tvs in bedroom and living room, excellent bathroom, great kitchen facilities, including a washer/dryer combo that was handy

wifi was spotty at best in the rooms

wifi was poor took forever to connect and then you would loose it a a few minutes

the other negative is wifi speed

and there was no wifi

wifi was pretty reliable during my 4 day stay

super friendly, complimentary water every day, size of the suites, the gym and pool, location just off king

made everything convenient! did our dishes, full functioning kitchen!

breakfast ample

sofa bed had a bar in back. strong musky smell in rook

the bar restaurant was unpredictable.

free breakfast was an added bonus and our son loved the indoor pool

love the gym, the laundry facilities ;)

i really liked the location, gym amenity, and the comfortable bed

location, staff friendliness, cleanliness and free breakfast!

breakfast included with stay proximity to various tourist locations pour bar on site indoor pool

i really like the variety of gym equipment!

omelette bar was great

the kitchen was surprisingly very well stocked

location ,excellent included breakfast, room layout and very comfortable

roof top bar nice to hang out with friends

great location, a lot around the hotel. clean rooms, nice pool, loved the whole thing!

beautiful location on the water; nice rooms; outdoor pool.

there was no continental breakfast or complimentary breakfast due to covid19

breakfast could have been better

the pool area does seem to get a little more crowded with non-guests on saturdays.

there is a grocery store within a few blocks of the hotel, which was perfect since we had a kitchen

there is a bar with good drinks and selections

in suite laundry and very clean spacious rooms w fabulous shower.

had the luxury one bedroom suite with a full kitchen and a separate bedroom, big bathroom and even a washing machine and tumble dryer

all kitchen appliances, microwave and oven built into wall, subzero fridge and freezer with ice maker

the gym was just perfect

beautiful hotel, clean, super cute decor, awesome breakfast and very family friendly atmosphere!

wonderful breakfast

the gym is open 24/7 and it was the perfect size for a quick morning or late night work out

the free breakfast was kind of flat. not as many options as it is made to sound

i didn't realize the pet fee was so high.

non-refundable pet fee

the hotel is excellent, we just did not expect the extra pet fee ($150).

pool very small and no hot tub.

parking area, the check in was to noise due to kids and should be a separate area, one of the two elevator was not working and was extremely

liked the free wifi, the cookie at check in, the $8 breakfast, and the microwaveable meals

the room was clean, they had wifi, the pillows and bed were very comfortable, and a walk in shower

the wifi was terribly slow.

the wifi worked perfectly

wifi easily accessible

breakfast was good, fair number of choices and not the same each day

location friendly atmosphere clean facility comfortable beds nice kitchen space good breakfast safe parking

free laundry

think i had an allergic reaction to whatever the laundry is washed in, but that’s nothing really

wish there was an indoor pool

this was the only bad part of the hotel, but obviously my child wanted to go but my older kids didn’t because it seemed creepy and not clean

hospitality of all staff, especially john in the kitchen

the free breakfast was actually good . most places it’s nasty . i enjoyed it

staff in bar and resttaurant were very nice

room called for a kitchen and there wasnt a kitchen in my room

good breakfast my kids enjoyed making their own waffles with fresh fruits

got the room right next to the gym and computer room. (closest to the lobby) it was loud.

i like the breakfast, and the staff were nice and helpful

we also liked the pool which was very clean, and the housekeeping staff worked really hard to make sure our rooms

gym is a small room with few equipment

wifi service (in the adjacent fish club) was(far) below expectations: limited choice, no wifi; too expensive for quality offered; staff was apologetic; only tried once room service was not (-)no room service, i couldn t locate wifi, (-)staff were absent - no one helped with our bags , there was no hot water in our room and the wifi didn t work in the room - the bar was like a service station sticky and loud - no one

is applies to all hotels)

want to use the pool which is open till 10 after 7 tons and i mean tons of unattended very young kids that were maybe 4-7 yrs old running the place and ruining the vibe

get in the water) lots of drinking and kids out of control it appeared to me the pool was public parking lot full of people not staying at hotel and paying a lot of money per night but i guess

the new covid-19 regulations will bring back room service and housekeeping

the room was very dark and the pool area is somewhat smaller than expected.

breakfast was wonderful

is a great hotel, historic building, great free made to order breakfast, great evening reception drinks and snacks free, free snacks in the room, very

i really can't say enough about everyone from check in, to breakfast and happy hour personnel, maintenance and valet

the pool was outdoor and kept clean

were lovely, wine bar in attached historic home was fun, beautifully decorated and relaxing

good size room & bathroom, gym a good size & functional

the hotel rooms are perfectly designed, with a small kitchen included

the restaurant and bar is not part of the hotel

having a mini kitchen in the room was great

i had drinks at the bar later in the evening

was wonderful, pleasant very helpful staff, atmosphere and breakfast was top tier

nice breakfast but would have liked better bread options eg sourdough

wine and cheese and morning breakfast were both quite nice

the rooms, both the bar and dining room were very loud, (including the voices of the staff) the choices in food, for

great location and good facilities with pool and gym.

pool and walking distance to everything

24 hour coffee/tea bar in the lobby for guests

planned on spending time at the pool but was notified days before our stay that the pool would be closed our whole stay

the bar in the hotel was very cozy and the bartenders did a great job

i do not eat breakfast. however, i had coffee in the patisserie, the room was quite comfortable.

the dinner selection for room service.

had 3 customer service related items that were unsatisfactory: 1) i called room service for fresh towels as we headed out one morning

rooftop bar and pool are awesome and quaint, small but adequate fitness center

the workout facility/gym needs a big upgrade!!!

i wish there was an indoor pool and bar services in the hotel

the breakfast was wonderful and very varied. everyone was very friendly and helpful!!!

staff was friendly and we were allowed to stay an extra hour at the swimming pool so our daughter could have some pool time right before we left

the room setup was perfect. the kitchen had everything.

the kitchen area where the countertop and sink is, needs lighting.

pool hadn't been cleaned when we got there, lots of leaves, so i didn't take the kiddo into it

pool looked dirty

large bedroom, the comfortable bed, the ample selection for breakfast and the delicious scrambled

only thing was there were only 2 chairs around the kitchen island and theoretically the room could hold 4-6 people so that was a bit strange

breakfast and hot coffee ready every morning at 6:30 with a good selection for everybody

wifi could be faster. very slow and check in isn't till 4pm.

staurants, museums, shopping), comfy bed, beautiful historic property, wifi, and even a chromecast in the room

wifi

of downtown attractions

the wifi works well

negative: the wifi was mediocre and the tv content selection was horrible

stains on the carpet, light fixture falling out of the overhead desk shelf, wifi was terrible, mold in the shower

the wifi was out the airport shuttle is not available

ception, breakfast, cleaning) -so safe and clean -good wifi

i was never able to connect to the wifi.

which maybe extra equipment in gym. maybe one extra machine

indoor pool was not heated

gym

breakfast

the fact that there was an indoor pool allowed the kids to play at the pool even though it was raining outside

there was a laundry room. it was clean and the room was spacious.

pool wasn't cleaned so we couldn't use it

that the bar closed at 10 and poor lighting in the rear of the property

no free breakfast and only outdoor pool

staff was friendly. breakfast bar was fine.

also loved having access to laundry in our room

staff were very helpful. easy to use business center. good breakfast.

everything was clean and consistent, breakfast was good

the breakfast was good, though i only ate eggs and

free breakfast and pool were great

out door pool area is small with limited seating

wished it had a laundry facilities for guest to use and a few more lights in the parking lot just for added safety

clean rooms, friendly staff, pool area was awesome, convenience to food, shopping and the beach.

we enjoyed the pool and breakfast

needs indoor pool.

breakfast was varied and not just cold foods but also other things like waffles, eggs, hashbrowns,

design is lovely, but bar / breakfast area is not really lively

the gym was also one of the better gyms i have used while traveling

the free breakfast was great at the staff was very accommodating

geat atmosphere, lots of spaces to use including a bar in the evenings. staff were wonderful

the continental breakfast was very nice.

the kitchen in the bedroom

it places useful amenities (kitchen, clothes washer and dryer, multiple light dimmers) into a traditional setting with style

kitchen and washing machine would be nice for extended stay guests but not necessary for us

almost an apart-hotel as you have a kitchen and laundry facilities making it perfect for a stop off as part of a bigger trip

nice little grab an go continental breakfast

the breakfast was wonderful and the room was clean

this particular hotel but it was lovely everything about it was wonderful and they had an amazing breakfast bar that was free and then at night you have a couple of options if you don't want to go

especially the spa was nice and the gym had good machines

kickback; the dessert specials offered during the kickback; the 24/7 coffee center; & the daily room service

the included breakfast was 10 times better than any included hotel breakfast i have had in the past year

i would book again due to location, breakfast, shuttle service and an indoor pool

pool to cold!

friendliness of staff. cleanliness of hotel and great location. the nice breakfast was a bonus

had a shuttle bus that dropped you off and picked you at restaurants and nearby attractions

smell, customer service from checking in to getting shuttles to walmart and getting something to eat

very nice breakfast. brought to our room each day. just perfect.

the breakfast was plentiful and the pre dinner snacks served with wine were perfect

the communal kitchen was great

the continental breakfast was superb and the champagne nightcap was a lovely surprise after a long day of driving

we enjoyed having breakfast in the quiet courtyard

horrible wifi

the wifi connection was unstable

great location!! sanford at the front desk was very helpful and accommodating! free wifi!

good wifi, great cable tv and shower was excellent

the wifi was non existent at times, very slow and difficult to work on.

i also appreciated the complimentary parking and breakfast, which added to the overall value

great breakfast! something alittle different each day. hot and fresh!

smokers took over pool and fire pit area every night and we could not enjoy those areas

excellent breakfast, very good location with easy access to highway into downtown charleston, super shuttle

rooms were very clean and comfortable, the pool and other amenities were great

nice little breakfast in the morning

breakfast was somewhat limited for a b&b in our experience, but it was tasty

great breakfast options including house made quiche

little more run down than expected and the shared lounge breakfast area didn’t work well for us

place with no staff around and a put together your own breakfast

the free breakfast and wine tasting hour was a big plus!!

breakfast was fantastic across the street in the rooftop lounge

location, cleanliness, staff, breakfast, happy hour

location was ideal. breakfast and happy hour were exceptional.

i loved the breakfast set-up

breakfast that is included was some cereal and instead grits and coffee, that’s it

breakfast was 'bag-and-go' due to the renovations and covid, but was sufficient

having the coffee machine in the room and the bagged breakfast was not appealing

options for breakfast from 6am to 9am

at least one meat on breakfast menu.

2 bedroom 2 bath room with a full kitchen and large living room was wonderful

the apartment has limited but sufficient kitchen items for serving breakfast, coffee and snacks

awesome kitchen with everything you would need

the kitchen was wonderful

the kitchen was just like

location was great. middle of everything. pool was nice.

bar area floor needs maintenance

not include even a continental breakfast, pool was too small, no hot tub

the hotel’s facilities were equally impressive, with the serene and tranquil pool area providing an idyllic retreat

the pool on the saturday was so busy circa 25 people in it drinking so a waste of

location, very clean updated rooms, easy check in, good breakfast

the beds was a little uncomfortable. and there was no late check out available.

it was also pet friendly, the pet fee was only $25 extra a day which i found very reasonable

pool needed cleaning

know the swimming pool was seasonal, but we were able to use the grill so overall our stay was excellent

from the wine and cheese in the evenings to the breakfast choices everything was just what you would expect from the pictures

good complimentary wine and excellent complimentary breakfast

staff was fantastic, breakfast and wine and cheese (included in rate) was a wonderful perk

we love the atrium, the happy hour and breakfast

friendly, homey, great location, really good breakfast,, fun little happy hour, charming place.

the place was spotless and the breakfast was great

we had stayed at another element in ga and fell in love with their breakfast and were excited about breakfast here

breakfast was good, and the location was good too

breakfast was sparse for a family

breakfast english muffin was dry because you allow them to sit out on display

rooms are beautifully decorated, comfortable and we loved having the full kitchen

amethyst spa didn't have one of our reservations

freezer was leaking over kitchen floor placed a towel under and turned off

the breakfast brought to your door was perfect and the extra treats were thoughtful

the rooms are one of a kind, the service spectacular, and the picnic basket breakfast is the

good location, very nice amenities breakfast was really good and the room was big and cofortable

the pool was drained and inaccessible

the breakfast was good, the time for breakfast was right for me and my guest.

all the added fees and taxes are rip off pool out of order

the staff was friendly in the dining room and the breakfast was awesome

the wifi was very bad. could update the tv in the room.

no wifi connection in room 204

wifi was a lifesaver for dealing with an emergency contract rewrite at work

issue that we had was the wifi didn't work well even though we had a router in the room

had to call someone because the password for wifi was inaccurate.

floor material in the kitchenette felt sticky on bare feet

really didn t see much. parking close to entrance.

kids were also running through the hallways

kids enjoyed the pool

location breakfast the suite was fully furnished with all your needs kitchen fully stocked with pot and pans etc

they have a small gym, pool and bar

lobby area was full of kids the entire 21 hours i was there

liked how there was something for me to do nearby, and when i checked in i was able to enjoy the pool in peace

they have a small gym, pool and bar

24 hr shuttle and it was very close to the airport. very friendly and helpful staff.

free wifi was of low bandwidth making it hard to do business calls etc

location, rooms, facilities, incredible wifi... all!

wifi regularly drops connections and will not reconnect.

my kids loved the pool, which is an indoor/outdoor pool so can be used in all

enjoyed included breakfast, tea time, evening apps, desserts and cocktails

breakfast was free and good, but with the quality of the food we ate in charleston the bar could

with the room, a complimentary alcoholic beverage upon check-in, a delicious & very filling breakfast served in our room

our room service breakfast was excellent. it arrived on-time as requested. it was hot and fresh.

only were we welcomed with a delicious welcome drink, but there was a complimentary mini bar with many non-alcoholic drinks and snacks (nuts, crisps, chocolate covered nuts, biscuits and (+)everything. the team on reception, the doorman, chuck our butler and the bar team (+) enjoyed the in room included breakfast and the cool speakeasy style bar in the lobby (+) the welcome cocktail, the cozy bar, the awesome books in the bar (that we actually look through), complimentary snacks and drinks (+) nice bar located in hotel to grab a nightcap before retiring (+) decor was awesome and bar downstairs was tasty (+)) bar was fun with excellent craft cocktails and delicious daily afternoon cheese reception (+)of every member of the staff loved the knowledge the staff gave to make my trip extra special the bar was wonderful quiet and comfortable perfect location for seeing everything we wanted to see

enjoyed the butler service bringing included breakfast to room in the morning as well as the free snacks and waters in room

would have liked a fitness center

the full kitchen was a plus as well

space had a fully stocked galley kitchen, comfortable couch with a tv

the rooms had more than enough space and full kitchen

kitchen perfect with everything you need

wifi would not work on phone

in fact, we barely had connection at all; only one corner of the room could accommodate a strong internet

excellent customer service from claire and cole! love the location and room service.

outdoor area could have been more comfortable seating, bar service outside

room service was wrong multiple times

the elevator was terribly slow, the door knob on the bathroom door came off in our hands, and the wifi did not work most of the time

the pool was not available for a while, as well as wifi

went out and the kitchen wasn't able to pride usual service and there were no lights, ac, tv, or wifi service

the wifi was also alwful

wifi is perfect

was outstanding and room service excellent delivery ,presentation

coffee/tea bar on each floor in the morning, nice continental breakfast, happy hour every afternoon, and

like warm-ups from walmart frozen section, same for other pastries, no hot breakfast options, not kids friendly as well

the hotel had so many special touches, from champagne welcome, breakfast buffet or room service

loved the check in champagne, daily wine and cheese, breakfast room service and more

we enjoyed the light breakfast that was provided

the breakfast was lovely as well, featuring biscuits with gravy and grits

better breakfast options.

nice little bar that everyone enjoys happy hour at

continential breakfast in the morning was perfect

excellent breakfast, great service

good breakfast and helpful staff. kids enjoyed the swimming pool.

the breakfast in the morning was great

traveled for a gymnastic meet

pet fee is ridiculously high and non-disclosed

the pool wasn’t open.

the pool

staff was very helpful and friendly……breakfast was great

gym and pool also good plus pool area bonus

breakfast !

breakfast was very poor

good breakfast great location

we did not get into the heated pool/hot tub but did sit around with our feet in and the garden area is very relaxing

allowed late check out

packaged breakfast items.

room, friendly staff - though they did make a mistake in giving me the wifi password, which was frustrating to work out that it was not my fault that i couldn't log onto

free wifi friendly

the wifi there is horrendous.

couldn't log into the free wifi with none of my apple devices

no wifi

the shuttle service made getting to amtrak seamless (even though it’s normally just for airport

i chose the hotel due to its proximity to the airport (and the airport shuttle) and the outlet mall, and it turned out to also be within walking distance to many

the breakfast staffs were very kind and the room was very clean.

pleased, i call to get an early check in, and the young lady i spoke with was very pleasant and very helpful

gym was good as well

also, the staff on the phone was accommodating and responsive with arranging a late check out

the room was beautiful & the free coffee, cookies & milk, wifi, etc

wifi was weak

wifi not suitable for video calls kept dropping connection

wifi service was terrible. could never stay on

of everything and walking distance to main attractions and restaurants; free breakfast; free wifi; attentive

gym : minuscule

pool is very good to have especially in charleston

$10 off for inconvenience, breakfast i would give a 4/10 (there 3 days and couldn’t even get kitchen staff to put jelly out and she couldn’t speak english

liked exercise and pool facilities

they didnt allow early check in when i know they had an available

breakfast delivered to your room! also the overall charm of the hotel, very historic charleston!

needed some meat on the breakfast menu

bottled water was free and breakfast was sufficient

comfortable room, bed, breakfast, wine tasting/happy hour and while parking is $17 it is in a secure lot behind the inn

breakfast was fantastic and sent to your room if you choose, wine and cheese was also a nice

parking was also complimentary

amazing breakfast, the spa treatment is excellent, and the room beautiful

amazing breakfast, the spa treatment is excellent, and the room beautiful

the restaurant also provided complimentary appetizers for the cocktail hour and breakfast was included for guests

concierge staff never returned our request for spa treatments after contacting them two times.

the pool and the gym were out of towels consistently

remodeling didn't allow us to enjoy the included amenities such as the pool area

the pool - the facilities - the location

bar downstairs was great, honestly this is definitely the best place to stay downtown charleston

gym was poor