the pool is very cold. that will cause me to go to another hotel.

could of had a better breakfast selection.

the rooms were huge, beds were comfortable, and breakfast was a bit above expected.

you ran out of coffee before i got down to breakfast.

there was a very good assortment for breakfast

it was clean, nice staff, quiet, comfortable beds, and i really enjoyed the gym

good breakfast. the yogurt dispenser was cool. wasn't hungry afterward.

24 hr gym room is nice

fireplace and the gym were nice

we loved the breakfast and the food was very good, clean tasting

the kitchen was well-stocked with tableware, pans, and utensils

breakfast was not my favorite

laundry service was broken and only available 1 w/d with a line a mile long every day

pool is open via reservation which is so much better than just being closed (covid restrictions)

the pool and things were not available still

breakfast was very good

didn’t notice there was a swimming pool did not see a hot tub

ability to log on to personal netflix account easily from the tv, pool was shallow so smaller kids could play without worries of going over into a

no hot tub, pool was very small

breakfast was delicious with lots of choices

the breakfast bar was very good and clean

they even accommodated me with early check in for my children even though i wasn't onsite at the tiime

parking was horrible

handicap parking is on opposite side of building from handicap room

staff was super friendly and the room was very nice parking was great and they even had free

the breakfast was good, but needed to be restocked.

breakfast was basic. coffee was ok. rather have good coffee

the breakfast friday morning was great! the weekend was disappointing because not out on time!

of the grand rapids skyline from the gym would have been nice, but can’t complain too much about that

i missed the free breakfast

is so convenient, and we don't need a lot of amenities, just a reliable, safe, clean place with wifi for a reasonable price

no wifi even thou they stated they did

the wifi is super slow, and we were in one of the best wifi rooms

cockroaches and bed bugs everywhere, especially in the shower, no wifi, no remote for the tv, and the tv didn't work

wifi signal weak and could not connect.

location and the pool. also has a decent elevation.

the rooms were clean and bed was comfortable. the kids loved the outside pool

the laundry room was clean and the cleaning ladies was bleary wonderdul.

clean beds nice pool and the staff is really good...

i could open the window, laundry facility on site, close to shopping and entertainment

the hot tub was excellent and breakfast was very good

the hot tub was really nice too, and the pool/spa hours, most hotels close that area around 9, and at baymont it is open until 11pm

air conditioning in the elevator, stairs or hallways ice machine out of order laundry rm locked hot tub out of

awesome breakfast, eggs

good location. didn't try the breakfast

the pool was definitely too cool for me personally- would have enjoyed a hot tub option

desk lady at check in was super sweet and friendly, pool was great, beds were super comfy and plenty of space in

nice to have the bar and food options. clean, quiet and great value.

breakfast was great considering the circumstance

clean, updated, friendly staff, great outdoor space, the bar has good food at decent prices.

they have a nicer breakfast than hotels you pay more money for a room.

the pool was ice cold and when i menitiin it i was brushed off

but the only problem i had is i thought that the hot tub was a little bit too hot but the pool could have been a little bit warmer my granddaughter's lips were blue so it was a little cold

breakfast was lacking healthy opitiins

i really like the staff. i like the breakfast. the bed was comfortable.

towels for the pool/ hot tub were

the pool looked

it sounds like a laundry room is near by which makes no sense being on the 6th floor

accommodate early check in

place was clean and my early check in request was accepted

staff was rude and was told there was a shuttle to the van adrenal and got there and was told ‘not today’ got back to the hotel and

clean good facility good breakfast cheap parking fee compare to other downtown hotels 24/7 gym swimming pool with hot

was very comfortable and the 24/7 gym had everything i needed during my business trip

rooms was good size and clean good breakfast decent pool parking garage

slept in through breakfast because i didn't want to get out of bed

complimentary breakfast

it offers a roof top bar for guests only, perfect

modern & clean room, very nice breakfast, super friendly staff, refreshing salt water pool, well-kept workout room, and the big bonus - dinner at night

got our breakfast fast with no issue and checkout was quick and easy

rooftop bar needs to be open later than 11pm.

or that room service was a thing here

we had our kids with us the first night

great location. i wish there were a few dining more options at the hotel for people with kids.

gym is a bit dated

i very much enjoyed the gym

pool was very cold

the pool was closed.

the pool was freezing cold (aug 19th) they say it is a heated pool but they need to turn it on

the only complaint was from my son. they don’t have bananas at breakfast

fact that the bar staff was friendly and didn't mind talking with you if they weren't busy

didn’t include breakfast with the rate but that wasn’t a big deal as they do have a little bar and serve food

we loved the location and the bar in the lobby. everyone was very friendly and helpful

onsite bar and restaurant were a great option

need an ice machine on each floor instead of having to go to the bar to get ice.

was awesome, the staff was top notch, very clean, modern rooms, restaurant and bar on site

location, cleanliness, great food and a bar downstairs, great staff!

and the food at the bar was wonderful, had the shrimp and meatballs

nicely updated hotel and rooms, great bar area, fantastic location.

i had the best margherita of my life, truly, at the bar right after i checked in

we live in nyc so we had no problem walking to restaurants and bars on the other side of the river

convenient location. clean, amenities, breakfast. staff was superior

comfortable room was well laid out, kitchen was well equipped and so convenient

the kitchen and living room.

loved having a kitchen/ fridge in our suite

staff at the desk great hot breakfast included convenience of location pool

the parking lot of complicated to get to. there was just a shower, no bathtub for the kids.

dead bolt did not work and the extra security bar would not work either

found a dirty wet washcloth and used bar of soap in our shower.

the bar and the staff were excellent

they were able to accommodate me for an early check in as well as a late check out and where overall just very

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

there was no pool for the kids to swim.

breakfast was good

front desk staff are very friendly and helpful when i called about early check in

late check out and breakfast is always excellent

i could not use the free breakfast, because it started at 6 and i had to be to work at 6.

we did get down to the pool/hot tub area

i did not try out the wifi, but the cable tv was nice

continental breakfast was out of this world! peaceful, accommodating, and friendly.

covid made it so no pool or breakfast but still great

it had free breakfast and. pool

construction and everything is half finished with construction supplies and nails in the parking

staff were helpful. gym has good equipment.

breakfast

comfortable bed. breakfast. location in proximity to highway.

booked thinking that the pool and hot tub would be accessible but was informed it wouldn’t be until it was inspected

room was nice the people were friendly the staff kept it clean the pool at the top was fun the games were cool and the ac worked really

no signs about wifi

wifi of the pizza place next store worked well in my room

the wifi make life easy to keep in touch with the family and colleagues

i love these hotel the staff is friendly the breakfast is exceptional and it s clean

morning, there were people congregating in the parking lot

they also helped me with an early check in which was greatly appreciated

the spa tub

the king size spa tub room

the pool was well taken care of and the hotel was easy to find and had lots of great places to relax

there's a laundry facility on st as well as a pool and spa

disappointed swimming pool was closed on sunday

the gym is big and is open 24 hours

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

the kitchen was incredible! the staff was super friendly.

lightbulbs in kitchen ceiling were out making it hard to see

i loved everything especially the kitchen that was in the room too!

i did notice some sticky residue on part of the table int he kitchen area.

the suite was perfect with its own kitchen and comfortable bed

it appeared that the pool was closed

the pool and hot tub were in working order and very clean

fantastic room. fantastic breakfast selection.

always very clean. staff is always amazing. breakfast is always good.

the manager and staff are so friendly! the room was clean and beautiful. my boys loved the pool!

it was cold and the heater took all night to warm it up. no laundry room.

this motel has only one laundry machine and was not working

room was spacious, clean, modern, & had a kitchen

kitchen area is small and very crowded, congested at breakfast.

the kitchen set up. the bedroom was nice and cozy.

very spacious rooms and very clean style in the kitchenette

didn't bring fresh towels were we requested, didn't change the garbage that was full in the kitchen and the bathroom and there was a nail clipping

didn’t like that there where kids wondering around unsupervised in the hall way when i was on my way to breakfast

cleanliness of hotel and excellent continental breakfast!!

personal & breakfast

the room above us was loud and running back and forth for hours at a time, the kids in the pool were rude and

it was ok breakfast was not great the fitness room was missing lots of weights

breakfast was great

spacious rooms, variety of food with breakfast. friendly staff

the hotel also has a fitness center and indoor pool available to guests

pool was closed no license yet and i was not informed when i booked the hotel through booking on no

other rude guest with lots of kids that kept cutting in front of people in the breakfast line, dripping syrup all over the counter, and leaving their trash for the staff to clean

free bfast, wifi, pet friendly

the new beds are amazing. our room was nice and the breakfast was great quality.

places that should have been kept up on frequently like the pool and fitness center and laundry were lacking a bit in service

the adults loved separate bedrooms, the kitchenette and full size refrigerator

nice place to stay and my dog ud83dudc15 also loved it the laundry mate was a plus at no extra cost gym was nice and so was the outdoor pool and

free shuttle ride to the airport. ac worked great.

i called the hotel to pick me up even it was not shuttle hour

late check out

i chose this facility due to 24 hour airport shuttle

i needed a shuttle to the airport very early(5:30am) outside of the free shuttle hours, and they were quick to

no breakfast but there is a restaurant

pool was closed and no hot tub

the pool was cold.

we paid to eat the continental breakfast on-site and the food was not great.

the poolmaituation was very disappointing since i was traveling with kids

clean and seemed new, security card tap to get in after hours, efficiency type room with mini kitchen, access to laundry and work out room

desk for a few minutes when checking in and checking out, did not realize it came with a whole kitchenette that was not

clean, nice little kitchenette, plenty of storage space, comfortable, good lighting in bathroom

a laundry and even a gym

no supplies in the kitchen area

pool was fun and hot tub wonderful

property was clean i had a king suite that was very comfortable and the pool was fun the kids love it made sure they went every day and the breakfast was good and it was

coffee/breakfast setup was perfect

the breakfast was actually good

rooms feel large , kitchen

love the hot tub and pool, workout room kinda bleh but cheap and close to everything in town.

the breakfast is basic

pool and hot tub were great!! staff was very friendly and helpful

they didn't have an up to date tv listing, very little for breakfast

nice the the bed was comfortable and spacious very clean & spa tub by swimming pool is a plus breakfast is a plus

breakfast hours on saturday/sunday should start earlier. starting at 630 am would be better

the pool was perfect size for my smaller kids and big alike and the hot tub was great for us adults

the breakfast was so good and fresh

enjoyed the pool and room

wish the pool was open longer but it's not a big deal.

great location, clean, nice beds, very modern they have games and a pool table

it was absolutely beautiful the lobby. was great pool table swimming it is worth the stay

it was a nice modern looking lobby complete with pool table, a snack area and a wonderful pool

no pool, no gym, no breakfast due to covid

free parking - clean room - free breakfast - staff was kind enough to let me check in early - room decor - close to the

good exercise room when it wasn't overrun with unsupervised kids.

not not we did not like it the hotel but a complementary cup of coffee or a contential breakfast has always been included at the other hotel chains we have stayed

entry and parking lot needs to be paved, or fixed

clean and nicely decorated hotel, very helpful staff, convenient location. nice gym!

air-conditioned at all, every hand sanitizer dispenser we found on the property, including in the gym, was completely empty

was 30+ soccer kids and parents

it was nice having a full service bar and restaurant

there was a million kids running around and it was very noisy

the airport less than 10min drive, you canwalk to 7+ restaurants & shops w/out a car, restaurant/ bar on the premises, great staff shout out to hotel employee at front desk & the waitress

proximity to airport, free shuttle service, nice staff

there was no breakfast, even though it was advertised. wifi worked. location was good.

says it has free breakfast their isn't any says it has free wifi their isn't any

it smelled and the wifi didn't

wifi, phone, key to doors, nothing

great tv and wifi availability

the laundry room was nice

no indoor pool.

breakfast b so good the rooms clean n smell so fresh n the beds r soo comfortable i recommend u

free parking. very reasonable pet fee.

breakfast and the privacy

the wedding at home but because i received an email that stated the hotel could accommodate my early check in request we assumed we would have plenty of time to get ready at the hotel

the shuttle was excellent

the room was very clean and breakfast is definitely a plus!

they had an airport shuttle and the beds were nice.

was staying for my sons devos hospital trip and we weren't happy our kids were woken up, called the front desk to ask what was happening and the lady was very

the hotel had a great breakfast too

for breakfast there could have been some protein. location was very nice.

i did not like the chlorine pool and hot tub

pool

no breakfast or pool but understandable with covid

room overlooked the pool and was right above the breakfast nook

wouldn't stop running- way too many kids(spring break-not a ding on the hotel) hotel was amazing

pool was freezing even before getting into the hot tub!

there were a few groups of teenage kids with parents there for a competition they were going to

breakfast was hot with sausage patties, biscuits, gravy oatmeal, potatos, waffle and cereal bar

complimentary hot breakfast with many options

the room was pretty good, not sure why the kitchen was larger than the bedroom area but great room

being able to do laundry for free unfortunately only one dryer worked.

it's location , shuttle service and parking.

and a pool

of a shuttle and parking for my car (advertised as free) to avoid the cost of long term parking at the

pool should stay open for adults later

public spaces were immaculate and breakfast was sufficient

tracking of the water in the elevator from the pool there were a number of kids unsupervised in the pool area and tracked water all over your

breakfast was very good seeing as though i wasn't feeling well be that waffle made my day

no hot tub in pool area. and our room didn't have a tub when i purchased room with tub.

shuttle service to and from airport

location staff was great pool open into midnight

excellent choice of healthy breakfast.

there even a spa if i've is so inclined

bed, walk in shower, nite staff went above & beyond helping us with securing an uber when the shuttle to airport didn’t

there was an inside pool and work out

a 9 feet deep pool

breakfast and pool were good.

the staff food and the pool

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well and it was 9ft deep in the deep so they definitely loved that of going

we didn't stay for breakfast due to flight time

the breakfast was less than desirable. bananas were green. muffins and rolls were rock hard.

the only water they offered on site was in their gym and tastes horrible

pool was dirty and the hot tub didnt work

it's was clean ? and the breakfast ?

pool and hot tub. staff very friendly

better option for breakfast

there was a nice pool but i did not use it

nothing. it was all good. even breakfast was great!

the location, the room, the pool it was all beautiful

did say that they had a shuttle to the gerald r

pool and bar wasn’t open

close to airport, hotel shuttle reliable and drivers friendly and helped us with luggage.

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

pool area was clean and cozy

everything was neat/clean & had a fully stocked kitchen which was great for early morning coffee and late night snacking from the fridge

only bummer is outdoor pool and hot tub

staff was amazing!! gym small but everything you need.

breakfast

the breakfast was great & the manager at the front desk was very polite and efficient.

was closed, the bar was way too bright and no vending machine

the pool ruined the kids hair,too much chemicals!!

no brekfast no pool no gym

i very much liked swimming in the pool. i also very much enjoyed the jacuzzi.

took a while for the staff to bring pool towels.

the pool was small.

no yogurt at breakfast

the pool was pretty small

pool was a little small but that's it.

the staff was very friendly, and the continental breakfast was good quality

pool, sauna, fitness room

fitness room

the beds were very comfortable and the breakfast and coffee were really

sauna, fitness room

families with younger kids taking advantage of a spring break weekend at the hotel pool

the hotel was clean and the breakfast was delicious

breakfast not good. room is either too cold or too warm.

the breakfast was great!

she ran the desk and kept breakfast running smoothly when the breakfast person was not there

modern, comfortable, fitness room, pool, quiet

pool was a little on the cool side

the pool the kids love it

it was quiet no kids or noise coming from the hallway and waffles for breakfast

swimming pool was open till 10pm for kids and till midnight for adults

the pool area seemed a little small.

very friendly staff, very clean facilities, breakfast was wonderful!

the breakfast could have been better

breakfast had lots of great options

the breakfast was good

location, appearance, breakfast was offered at 6am on a saturday!

the bed was comfortable, the desk expansive, and the storage closet in the kitchen was a welcome

everything but breakfast.

laundry

clean, stylish, great breakfast and staff was very friendly

nice, clean room. staff was helpful. great kitchen.

great breakfast in the morning

friendly staff and great location, heated pool was nice!

pool area was small and no hot tub.

breakfast was very good

second complaint was just that there was no hot top in the pool area

great location for us due to traveling between all of our kids that are spread out on that side of michigan

oh and the bar was a plus

pool was nice as was the fitness room

only thing we didn't like was the breakfast

breakfast selection was limited to moainly cold cereal and hot oatmeal, and no meat

wish for a kitchenette, rather than eating in the living room

i think the only thing that i personally didn't like was not making it to check out the pool

the full kitchen

add jacuzzi in the pool

beautiful room with excellent kitchen area

clean and inviting facilities, and they had cartoons on the tv for the kids

they offered a really nice breakfast for five dollars

pillows were great. kids sundae bar was wonderful!!

the pool and it was a quiet stay

great swim area, full hot breakfast, and sundae bar/movie the nights we stayed (fri and

snow outside and no beach sand around the pool

the kids loved the pool.

loved snack/ice cream bar area to get bedtime snack/treats for kids during our stay

exceptional fitness room & pool

the breakfast was great

there were no greeting cards in our room with hotel information/ wifi passwords or important phone numbers

there was a spider on top of the cereal. the shower leaked water. wifi didn t work.

cleanliness. customer service. amentities. wifi was awesome for work purposes.

complete kitchen in suite

was clean and kitchen fully stocked

breakfast was wonderful. location excellent

clean!!! pool & hot breakfast for family stay!

also, staying with kids, it could have used a vacuum

super comfortable bed, and excellent gym

thought breakfast selection would be a bit more

not enough places to sit for breakfast

hot tub and pool

pool was cold!

breakfast leaves a lot to be desired but for the price you really cannot complain

quiet and very relaxing and the breakfast was a nice bonus too

children enjoyed the pool & adults the hot tub

still the pool and hot tub needs to be warmer

easy access to room and laundry facilities

plenty of space for our family, great breakfast, great location, pool

breakfast bar should be open later

room was beautiful. breakfast had a nice variety.

the children loved the verity for berfeast and enjoyed the pool.

the staff, room and breakfast were amazing

didn't use the pool area was clean and convenient as well as breakfast area clean and convenient

should have trays in the breakfast area

breakfast wasn t that great

breakfast had no extra's, but was ok our room had a loud, running toilet that they said they were

good breakfast. very helpful staff.

location was good, breakfast was more than we needed, room was clean and bright- not dark!

breakfast could of had a little more variety but it was good, eggs & waffles

the pool was beautiful and clean and the breakfast was delicious

pool

breakfast was exactly what i expected.

the continental breakfast was good, a mix of hot and cold food

pool area can use some updating