wifi didn t work. chair was stained. hot water didn t work on out last day either.

wifi is terrible. no hairdryer or iron

it said wifi but couldn't connect.

internet wifi not good

appreciated the free wifi, soft clean pillow and bed, working a/c unit, mini-fridge, and microwave

great pool, friendly service and clean building

the pool was a little cold.

the staff we encountered were friendly yet professional, the facilities were new and clean, the breakfast was complete and delicious and the location couldn't have been better

helpfulness of staff, the cleanliness of the hotel shared spaces and our room, the complimentary breakfast choices, and accommodation to stay open a little past 930 for us late arrivals, the

we loved it, the room and pool lift exceeded our expectations

wifi signal weak and could not connect.

cockroaches and bed bugs everywhere, especially in the shower, no wifi, no remote for the tv, and the tv didn't work

wifi was weak

no wifi even thou they stated they did

is so convenient, and we don't need a lot of amenities, just a reliable, safe, clean place with wifi for a reasonable price

breakfast closing at 9 a

we loved the breakfast and the food was very good, clean tasting

great amenities, breakfast was good and the room was nice, clean and comfortable

it was such a cute place! super comfortable and breakfast was amazing!!

fireplace and the gym were nice

few small details could have been improved upon like the heated pool i thought could have been warmer, but not everyone in our group thought so

pool was open, and they do a breakfast bag in the morning

could of had a better breakfast selection.

i like the option for the early check in. it is very convenient regards. jeff

breakfast was not up to what i had expected in your corporation nicer accommodations

breakfast leaves a lot to be desired but for the price you really cannot complain

hot tub with the pool.

nice rooms, good breakfast, nice pool. free coffee. clean rooms

pool and hot rob were amazing as well

pool was cold!

couldn't use cash at bar and had to use key cards for lights both were very inconvenient

well maintained, friendly staff, excellent included breakfast.

love the place! love the staff! super love the bar tender/breakfast girl!!

clean, updated, friendly staff, great outdoor space, the bar has good food at decent prices.

nice staff, clean facility, great breakfast reasonably priced

laundry room is terrible

we had to ask for linen bc they were so short on staffing that they were behind on laundry!

other than that, the breakfast was great, they have an indoor pool open til 11 pm and the staff was fantastic at check in and check out

the space. the laundry room.

honestly the pool could have been a touch warmer but it was perfect!

decent pool and price makes it a great choice for my family.

cleaner than expected. breakfast was adequate. staff was friendly and informative!

but the only problem i had is i thought that the hot tub was a little bit too hot but the pool could have been a little bit warmer my granddaughter's lips were blue so it was a little cold

staff was very friendly, easy to find, ev charger was the main reason we booked our stay.

breakfast and pool

my kids loved the pool area (and the snacks

it was clean, updated, and they even had breakfast to take back to your room (most hotels are not doing breakfast right now)

location, kitchen, pool

hot and plentiful the bed was comfortable, room spacious, the drawers and cupboards handy- the kitchen ,bbq area was superb

the pool and things were not available still

loved the breakfast to go bags!

nice and clean. pool was clean and room was nice.

ability to log on to personal netflix account easily from the tv, pool was shallow so smaller kids could play without worries of going over into a

was very happy the pool was open and the cold breakfast was perfect

we had young kids with us and she went out of her way to make my children feel special over easter

clean s as nd very much organized friendly staff great breakfast

comfortable bed and nice staff. the free breakfast was good.

my daughter had an early morning gymnastics meet

the breakfast was really good, although i wish some of the breakfast items were labeled

i missed the free breakfast

staff was super friendly and the room was very nice parking was great and they even had free

no parking 4

but the hotel s dead bushes, overflowing trash bins and trash in the parking lot make it worse

the breakfast bar was very good and clean

staff was very friendly and the pool/jacuzzi was clean

no remote control for the tv laundry room has been closed 4 weeks, no availability for coffee

the rooms were clean and bed was comfortable. the kids loved the outside pool

disappointing to see the pool closed

clean n pool

also, pool was

great location, the pool and hot tub were very nice and clean

best ever young lady at the reception, helpful and absolutely friendly, well equipped with guest laundry and nice pool area indian restaurant is very good for

accommodate early check in

it sounds like a laundry room is near by which makes no sense being on the 6th floor

very clean rooms - great pool

the grounds and pool

wonderful staff nice heated outdoor pool and jacuzzi tub, lots of neat art on the walls

breakfast was amazing

the breakfast was nice as was the endless supply of coffee and juice

breakfast was delicious with a nice selection

ter asking more than one person), it s a nice

was my first stay here, they set the bar pretty high for any follow up stays i have here

there is absolutely no room service and parking was a rip off

great location. i wish there were a few dining more options at the hotel for people with kids.

totally bummed out the kids as they woke up early to go swimming before we checked out and couldn t

really is great fresh lots to choose from, pool and outside deck are nice and room was very clean and

very friendly staff, free breakfast was good, bright modern decor

laundry facilities were nice

breakfast was the worst part

most of the hot foods for breakfast had red and green peppers in it, which is ok but too much

pool gets crowded but opens at 7

location, friendly staff,clean, nice pool area

the location and breakfast were awesome, and checkout was seemless

room was spectacular with great views, the rooftop bar is must see and the staff was world-class

no jacuzzi in the pool area.

the bar was a fun place to hang out after being out all day

friendly and helpful staff, hotel bar was great and breakfast was well done!

but the people who greeted us, served our bar drinks and handle the breakfast buffet were fantastic

longer hours for breakfast

fact that the bar staff was friendly and didn't mind talking with you if they weren't busy

we loved the location and the bar in the lobby. everyone was very friendly and helpful

the bar area looks cool but haven’t tried it out

need an ice machine on each floor instead of having to go to the bar to get ice.

friendly staff and great food in the bar / lounge area!

they had just opened up the bar and they made a drink that seemed like they had been doing it for years

bar was not something we expected and we ended up coming back to our hotel to enjoy the music and

location, cleanliness, great food and a bar downstairs, great staff!

and the food at the bar was wonderful, had the shrimp and meatballs

i had the best margherita of my life, truly, at the bar right after i checked in

super nice bar by the lobby with really good food

the bar and the staff were excellent

dead bolt did not work and the extra security bar would not work either

swimming pool is amazing and it is good choose if you with the kids like us

no breakfast for my kids unless i pay

found a dirty wet washcloth and used bar of soap in our shower.

breakfast was good

the breakfast was adequate, but the room was great

indoor pool

the room and near full kitchen was an unexpected bonus

very nice !! big room, nice pool and great breakfast!!

had issues getting conjoined rooms (we have kids)

was a quick getaway for my wife and i without our kids

there was no pool for the kids to swim.

pool awesome jacuzzi would be nice to have one in the room though if that's an option for not an

pool should have been more supervised. pool rules. kids should have parents with them

liked that we did not have to go through the lobby to get to the pool

staff was so welcoming, cookies at the desk were great, the hot breakfast buffet was really good

kids loved the pool and hot tub

did not use pool or fitness center

tub and pool

pool area was crowded

i will say great value for the price, breakfast didn't include many hot options but it was better than nothing

booked thinking that the pool and hot tub would be accessible but was informed it wouldn’t be until it was inspected

no signs about wifi

wifi of the pizza place next store worked well in my room

the wifi make life easy to keep in touch with the family and colleagues

don't like the breakfast it's only muffins there's never no coffee the orange juice and apple juice is always

but the ladies in the laundry room helped out with extra towels and the guy in the morning for quick breakfast was nice

i did not try out the wifi, but the cable tv was nice

good location , breakfast was good , clean and friendly staff

easy to get in and out of parking lot

seriously watched drug deal in parking lot

nice. 10 star plus. clean room. very quiet nice breakfast

they also helped me with an early check in which was greatly appreciated

the spa tub

the king size spa tub room

hotel bar is wonderful

people are nice and bed are clean. pool is good.

no breakfast. no swimming pool, no gym was open and was advertised

the pool towels were more like gym towels

parking is easy, staff are friendly and accommodating, rooms are clean, and the gym very complete for my needs

the suite was perfect with its own kitchen and comfortable bed

room was much larger than i thought it would be and had a it’s own kitchen!

the kitchen was incredible! the staff was super friendly.

i loved everything especially the kitchen that was in the room too!

close to resturants and stores. has a kitchen and living area in the room.

we're missing alot of kitchen things

very spacious rooms and very clean style in the kitchenette

didn't bring fresh towels were we requested, didn't change the garbage that was full in the kitchen and the bathroom and there was a nail clipping

the kitchen area was nice as well had our grandkids with us so the refrigerator came in handy for

room was spacious, clean, modern, & had a kitchen

the pool was clean

pool and hot tub

while the pool was open the hot tub was not.

helpful staff, wonderful comfy bed, breakfast included plenty of choices besides the usual carbs

location....breakfast.... cleanliness and staff were all so nice

late check out

i chose this facility due to 24 hour airport shuttle

called after i booked the room about the shuttle, they said the would pick me up the shuttle runs that late

the free shuttle to/from the airport

very helpful and friendly staff, clean comfortable rooms, convenient airport shuttle.

free bfast, wifi, pet friendly

with kitchenette was a plus

breakfast was great

the free laundry machines and mini gym were a bonus

was very friendly and helpful very clean nice rooms breakfast was good very professional staff and

we really appreciated the full kitchenette with a full-size fridge and freezer as well as a two-burner stove

the bed was very comfy, full kitchen as this place caters to extended stay

desk for a few minutes when checking in and checking out, did not realize it came with a whole kitchenette that was not

only part time staff. no hair dryer, full length mirror or dishes/utensils in kitchenette

no supplies in the kitchen area

room was great, the pool was clean and the staff was friendly and knowledgeable about things to see and do in the area

best pool ever clean and very family friendly

kitchenette in the room was a huge bonus

it wasn't expensive and had a full kitchen in it! extremely nice!

coffee/breakfast setup was perfect

the staff, room was great. decent breakfast

more breakfast hot options.

nice the the bed was comfortable and spacious very clean & spa tub by swimming pool is a plus breakfast is a plus

they didn't have an up to date tv listing, very little for breakfast

we liked the friendly staff, the pool area and gym, the room was clean, heated pool that works

breakfast hours on saturday/sunday should start earlier. starting at 630 am would be better

great staff, clean room and breakfast

have the pool & hot tub to use & have good night sleep

wish the pool was open longer but it's not a big deal.

continual breakfast was cheep quality food

breakfast was good and the facility was very nice looking

the breakfast was really good ! better than any hotel i have been too !!

gym, pool

good location, clean, nice pool.

no pool, no gym, no breakfast due to covid

airport shuttle

the gym is

airport shuttle runs every 30 minutes like clockwork

to the airport, terrific airport shuttle service

the pool was super cold the kids couldn't even swim

breakfast could be better hopefully after covid things go back to normal

the breakfast was good too

i wish there was a hot tub not just a pool

pool area was clean but small

friendly staff great breakfast. nice pool area.

didn't have change to use laundry

facility was excellent the pool the stuff the breakfast was amazing and good customer service

the staff, the fitness center

breakfast b so good the rooms clean n smell so fresh n the beds r soo comfortable i recommend u

the exercise bike in the fitness facility needs replaced.

the smell of the pool in the hallway the next time i’m a get a room on the second floor

the kitchen in the room that really came in handy and the pillows were so soft

the pool was warm

it has a kitchen and lending station

the laundry room looked like a complete mess as well

there's a nice fitness room and a smallish indoor swimming pool

the studio with kitchen facilities was wonderful

and the breakfast was a lot better then most

, the bathroom, kitchenette, the overhead lamps, and even in the closet are warm, bright and welcoming

was a little expensive and there was quite a few kids running around the floor above me

loved the breakfast and kickback

snacks and a full baked potato bar in the evening

break in the area so kids tracking water (from the pool) in hallways and elevators which created a slip hazard

wished the pool had and adult only hour and the alcohol could have gone a but longer too

and gary was very insightful about the indoor/outdoor pool and it was very therapeutic

it would run for a very long time but after a few times of wiggling the handle it stopped and breakfast was great i didn't try the apple cinnamon waffles but they sounded and smelled amazing

awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved the pool as well and it was 9ft deep in the deep so they definitely loved that of going

there was an inside pool and work out

sweet staff, awesome staff in breakfast for working her butt off to make sure everything stayed stocked up the kids loved the

staff at the front desk is super kind and helpful, the rooms are very clean, the pool has an *actual* deep end unlike most that are only 5ft deep

laundry costed $10

breakfast was a brown bag with all sugary foods

we didn't stay for breakfast due to flight time

room was dirty for being a spa tub room

was there for 11 days, i needed to use the laundry

i enjoyed the friendly staff and my kids enjoyed the pool

continental breakfast.

great staff, clean, great breakfast

big suite, comfy bed, great breakfast, wonderful staff

nothing. it was all good. even breakfast was great!

and comfortable, and able to accomodate an early check in

pool was open and hot tub

it was a lot bigger than i expected! restaurant with bar on site.

shuttle service and personnel were excellent

everything...and the shuttle to the airport was a bonus.

pool and bar wasn’t open

our go to place everytime we visit grand rapids. clean, spacious, great staff, nice breakfast.

i would’ve really enjoyed being able to relax in the jacuzzi more while my children enjoyed the pool

did say that they had a shuttle to the gerald r

no shuttle to airport after 12 noon

signs were up but apparently not many parents teach their kids to read or follow rules

once the office staff member got off her cell phone… then she came into the kitchen area and apologized a lot and said that she would have the fresh food items out as soon as

pool was cold, no place to sit, no towels, big kids throwing wet balls into hot tub

the kids had plenty of fun and enjoyed the stay

4 different pools, great breakfast, kids ate free. water park for kids

the rooms are very spacious and free laundry

breakfast was really good! maybe in the future some yogurt and...bacon.

was super clean, the beds were comfortable, breakfast was great, the staff was amazing, and the pool was nice

homey and had all the kitchen essentials needed for us during our stay

don’t know if the pool heater was working as it was a bit chilly, but it didn’t stop the kids

there were no greeting cards in our room with hotel information/ wifi passwords or important phone numbers

there was a spider on top of the cereal. the shower leaked water. wifi didn t work.

cleanliness. customer service. amentities. wifi was awesome for work purposes.

great breakfast included

the staff was outstanding ! my shuttle was excellent!

we took full advantage of the on-site laundry facilities, washing all ten days’ worth of clothes so we could come home and unpack right

very clean & friendly staff. swimming pool!

i asked for early check in and late check out and got it with no problem

thought breakfast selection would be a bit more

we were able to park our truck there at low cost while we took a weekend

maybe warmer water in the pool

plenty of space for our family, great breakfast, great location, pool

too bad the pool, etc were closed because of covid...would have loved to use

friendly, helpful staff. excellent breakfast

asked for a early check in which was no problem, room was ready when we got there

i like this motel it is nice and they have breakfast and a pool

i enjoyed that fact we were able to use the pool

we didn't use the pool or the hot tab, but we did look in there and it seemed to be very clean area

were upgraded at no extra cost to a room with jacuzzi tub as we requested an early check in

the staff, room and breakfast were amazing