swimming pool was clean & welcoming after a long day’s hike

the pool was in awful shape

pool and patio was under construction , waterfall on the other pool was off must of the time .

the wifi isn t that good but then again you do get what you pay for

the wifi is not very strong, but that is a local issue, i believe.

did an awesome job in the rooms the reception staff were always polite and very helpful free wifi

wifi was very weak in our room but worked fine outside on the patio

the wifi is terrible, which kept us from watching any tv

instructors were amazing breakfast buffet was great, choice and juice of the day yummy lovely

is magical, ambience relaxed, staff attentive, yoga studio & resident teachers superbe, spa therapists very talented

spotty wifi, almost no cellular connection

the accommodations are steps away from a swimming beach, and there is a clean blue swimming pool on site

spa options are available too, we had massages luz who knows how to knead those knots to a state of

there is a small pool that was just enough to cool off during the day and have a warm swim in the evenings

rooftop pool was heavenly, the views out the room were stunning and the service was top notch

it is all you eat between breakfast abd dinner

l food at the roof top pool was terrible

great property, beautiful room, great pool and pool restaurant. wonderful staff.

service, beautiful hotel and roof top pool

also, i wish they would have cleaned the bird poop off the chairs at the pool and on our patio more often

- there are no changing rooms next to the pool

not enough lounge chairs by the pool

in our room, a restaurant at the hotel in case we didn’t want to cook, along with spa, gym and, swimming pool

it's at the main restaurant by the pool on the ground floor

the food for breakfast was good; as was dinner

main pool is not heated and was freezing but the adult pool was super warm: i have kids so couldn't use it

no laundry onsite

service for breakfast was superb!!!!!osbaldo waiter for our breakfast gave us 10+++++service!!!!

smell near the quiet pool, and if they could stock the kitchenette with some salt/pepper and sugar and some better

lovely, helpful staff. wifi is ok. nice beach but small.

didn't like that i thought it was an adults only resort but there were kids there

we’re a couple of dads with kids, but i’d recommend it to anyone

this was especially true of housekeeping and the beach bar staff

room service was great as well

an elevator? not wild about the pool location, but it was cold anyway

no internet in the rooms, only pool area and reception

the kids complained of a

pool was very small so we didn’t have a chance to use it as it was often busy with families

the view, the climate pool, the staff very professional

the rooms are nice, and pool area is divine

had the hotel for ourselves, we could enjoy the pool and jacuzzi to the fullest and had the staff's full attention

they had to empty and make repairs to the pool while we were staying there…

incredible views from any room and the infinity pool is beautiful

a nice infinity pool and jacuzzi

nice infinity pool & jacuzzi

the rooftop pool and jacuzzi are also well maintained and weren't crowded at all

the hot tub and pool are the nicest that i've ever expected in mexico

they accommodate everything with a smile and the rooms and pool area are superb

wifi is fast

good wifi

wifi is the only thing that could have been better

i wasnt given any information about the hotel or even the wifi code when i checked in

the wifi needed to be reset once

rooftop pool is just spectacular

was so beautiful to look out at the top floor infinity pool and then the ocean and then the most beautiful sunset

everything was amazing . the pool and the roof top were breathtaking … amazing views

location, views, architecture, restaurant and gym on site

we loved that there was a gym and spa and a rooftop pool that was accessible until 2 am

the wifi works very well

wifi was really slow

room and wifi very good

gym has limited equipment and a few of them were broken

alexis and ricardo are very helpful and all staffs are very friendly eden and the infinity pool is giving the luxurious experience

we had an early check in

pool is great and open 24 hours most hotels close theirs

the condensate from air conditioning needs a gutter over pool area

te bed is amazing, the stuff, the pool... everything is amazing.

the roof top bar and pool and shows were amazing

pool was great and quiet if you prefer not to be on the beach

friendly staff, great location, pool, etc.

a bit dated, kitchen and tv could use immediate updates, but amazing overall for the price

the pool was maintained and so was the rest of the property

the kitchen was not adequately stocked.. not enough equality to cook

the pool was so tiny and similar to a baby pool

no remotes provided the first night including a/c, tv or safety deposit no instructions on where pool or any other amenities no water or dish soap or paper towels in kitchen just had a really

-a holiday and only security guy to give me key but didn’t know about anything else-no remotes, pool towels, internet info

no amenities at hotel but pool

having problems with wifi

they also had wifi in the room as well

wifi was only available in the lobby.

wifi service was not good, we didn t have water one day

no wifi in rooms - only in the lobby area.

we absolutely loved the rooftop pool!!

was close to the beach had a great roof top with the pool

it even included laundry detergent

i loved the rooftop area and pool

like everything big bed, comfortable nice and big kitchen the hotel is close to the beach

also enjoyable is the patio and pool area

kitchen was beautiful and had plenty of space to stock provisions, but had absolutely no essentials

i can t say enough about all of the staff - the kitchen and bar staff are extraordinary, the receptionist who we dealt with for all of needs, the spa staff,

the views, pools, and location fantastic; the food amazing; having kitchen and laundry facilities was great; and all staff members were absolutely incredible

had two drinks each at the pool bar and ended up not getting more as there were not great

the bar service was great as well

good size suite and bath and half very convenient kitchen had all necessary appliances and items

hotel room was a suite: living room, kitchen, and bedroom

pool doesn’t get much sun but for the price, i’m surprised it even has a pool.

the room was great- a little couch area, teriffic kitchen, amazing shower and best of all, the hot tub

small boutique hotel with small pool and large jacuzzi was perfect

the rooftop spa and area and view is very nice

hotel stayed a family of five with three kids very safe and comfortable

i woke up one afternoon absolutely drenched because a bunch of kids had descended on this pool and were

nice to have freshly cooked eggs at breakfast, but lacking in cold meats & cheeses at breakfast, lunch & dinner

pool was swarming with kids, not relaxing at all

breakfast quite good

the food is good but i found a hair in my breakfast

great value for location. clean. quiet. nice rooftop pool. staff was super helpful and friendly.

the rooftop was amazing and george the bar tender is an amazing mixologist and a wonderful person

i loved the upstairs pool area

a great little rooftop pool and bar with a wonderful breeze and great view

the pool was small but perfect

have stayed at olas altas before and really love the comfortable beds, great wifi and tv, beautiful equipped kitchen and fantastic location

wifi's signals a little weak sometimes?

wifi sucks, off most of the time

clean, staff was incredible, location could not hve been better. great a/c and wifi.

wifi was good and plenty of cable channels of tv

horrible wifi and a non existent towel service

the only issue was the wifi was not very strong in our room. the kids were a bit sad about that.

wifi and fridge in the room did not work

the wifi didn't really work

small issues with wifi

nice location; nice facilities, in particular nice pool (alberca); short walk to the beach

location, cleanliness, everything worker well, staff very helpful, pool area is a haven of calm

of food at breakfast was meh, and didn't care for the taste of the coffee

has a nice pool, balcony, and located a few minutes walk from beach, restaurants, and bars

property is small and for adults only

nice room and friendly staff; very nice pool area for gay parties

walking distance to the pool and the friendliness of the staff

the food from taste, and having staff in the gym to help, which you don t get with big hotel chains

it was loud - could hear music from restaurant, buzzer on door, room upstairs, fountain from pool

if it wasn t for the weekend pool parties, there d be no reason to pay such big money for it, it s not even on the

eviously

upgrades include excellent mattresses and pillows, flat-screen tvs and slow

mb) but reliable wifi in the room

the wifi was not

wifi was spotty at the pool area on the roof top otherwise no complaints.

suite was otherwise very comfortable, with great views, a nice balcony, spacious kitchenette, lots of windows

rooftop pool and across the street from saturday market

pool is right next to front desk and was small, but nice to have for the kids

our south-facing spacious suite was worth the upgrade cost, though we did not end up using the kitchen at all during our weeklong stay because restaurants and coffee shops abound within one or

the roof top pool and terrace were beautiful

staff is super helpful & able to assist if you need to book a tour of day trip activities pool & courtyard bring guests together & it's a great value as

beautiful patio for morning coffee and nice pool area

the swimming pool not being heated.

i love the pool

convenient and love the pool

the rooftop pool was small but had ample sun lounges and tables

we made great use of their small gym during our time there as well as the rooftop pool

pool relaxing

we made great use of their small gym during our time there as well as the rooftop pool

gym was equipped with dumbbells, bench, and four cardio machines

we did not like the room on the second floor due to issues with the wifi signal being weak due to rebar in the cement walls, and the hot water tank was not on, the

it included a kitchenette, an enclosed outdoor area as well as tv, and wifi

wifi was very variable and mostly poor.

wifi was always an issue

wifi strength and ample hot water

and is so nice to see the locals swim with their children in the pool

coffee in the morning, full kitchenette, ac, clean pool.

wish the pool got more sun, but its a refreshing spot to cool down after being out in the hot sun

pool, courteous staff, price,

loved that there was a mini fridge in the room, plenty space for luggage, we did not swim in the pool but it is nice, the manager gave us our room right away even though it was early for check in,

hotel located in zona romantica with a great pool area

pool area with chairs and tables was a lovely area to hang out in

they accommodated us for an early check in

we love the property the pool the location

the pool could have been a little cleaner.

josh (on site manager's) were great, from early check in,

problem with getting wifi in the room. had to go to lobby or pool level.

wifi isn t the worst, but each room will have a variation of wifi strength

no wifi in rooms

location is awesome..that staff is great..and patty really upped the wifi around the hoter l

wifi only works in common areas

wifi hit and miss

slow wifi connection

bed exceptionally comfortable, large bedroom, water pressure great, free wifi worked well

wifi connection was very poor and slow

intermittent wifi in our room

wifi speed was slow

large, clean and relatively quiet for the location. good wifi.

no wifi in the bedroom no windows in the living room

wifi was weak.

outside noise and weak wifi

great stay, well working ac, free cold water, good wifi

shower had hot water, the ac was ice cold, the wifi blazing fast

great wifi

will definitely return if i am in need of reliable wifi while in puerto vallarta

location the first 6 nights when i intended to work mornings had

we loved everything about this hotel. great art. great breakfast. sweet pool. perfect cat.

location and quaintness of the hotel. we also loved the roof top pool at the sister property.

great pool

staff, location, beautiful rooms, comfy beds, cool pool, honesty bar, netflix in the room, continental breakfast

the hotel is incredibly beautiful—lovely art work in every corner, serene surroundings, nice pool, etc etc

wifi signal is weak up in room. booster?

wifi was a little iffy in the room. shower was warm-ish but not hot.

the wifi was average, not fast enough and the restaurant was closed

tv and wifi

wifi is spotty since it's shared one per floor. the pool area isn't as great as the photos.

like that there were no general kitchen facilities and that rooms in the upper floor had either sporadic or no wifi

for room with a kitchenette been charged 3000 pessos for 10 days and then 1800 for the last 6 days

enough to get the most awesome type of room that didn't just have a balcony but it had a outdoor kitchen dining table lounging area all on this patio

guests weren’t allowed to bring friends up to your kitchen apartment for a meal

breakfast was good especially on our terrace and location was fine

the continental breakfast that was included with the package was not that exciting.

we loved the saltwater pool

eakfast, dinner, drinks) were excellent from a quality and taste standpoint, and importantly,

tasteful decorations and the view, the welcome drinks of margarita and wine, the pool, the restaurant iguana with the most wonderful view, the spacious room with tile floor, the

guests would drink in the pool with loud conversation and music playing

breakfast was great, they brought it to us on our terrace

- room with no view - loud music from street at 5 am -long time for hot water in shower -small pool

beautiful gardens, swimming pools and antiques to admire

better pastries for breakfast . pastries were warm but soggy. brighter light at bed for reading.

a tip of us, if ever possible enjoy your breakfast at the bar with a view of the river and geckos in the trees, just enjoy the peace and unwind

location , room , customer service , pool , drinks

night parties on the pool deck were a tad irritating since our room was just below but quieted down once i turned on the

the breakfast room was gorgeous, with river views and a spa pool

beautiful hotel, room sparkling clean, location perfect and roof top pool and bar was everything

a supero dinner most romantic hotel i ve ever stayed at pool closes at 4 tho and there s no bar but staff will go out of their way to accommodate

staff was very accommodating for my late check out

pool closed at 4 no bar

plunge pool to cool off

the pool area is not big, but is enough, the pool was the perfect temperature and we had a wonderful

the rooftop with the pool is the perfect spot to hang out, eat breakfast, catch some sun, or watch the sunset

watching the sunset from the rooftop swiming pool was like a dream

food and the attitude of the kitchen and service staff , specially jose the chef and edy the waiter and the cleaning lady dios

attentive staff with great breakfast options in addition to the free continental breakfast

breakfast is simple but good

the breakfast was fresh and fulfilling

a lovely breakfast of fruit, cereal, and breads with juices, coffee and tea was available daily

continental style breakfast is offered every morning on the rooftop

the pool should be cleaned more regularly. the water wasn't always very clear or clean.

private roof top oasis with pool and amazing view

there is a nice terrace with a small pool

noise, unsanitary green algae pool wigh crumbling concrete walls and floor,,

pool looked awful

the pool was filled with algae and then closed

the listing also shows a pool, which hasn’t even been built

breakfast was basically nothing

this was not not a hotel, it was a bed and breakfast only which was a shame as they had lovely roof top patios where you could relax for hours

pool on the rooftop is lovely but quite small but generally the hotel is quiet

from the pool views to the heavenly beds i cannot say enough about this new hotel

breakfast is a bit limited, and the steps towards the hotel are steep if you walk back from the

2) was spotty

wifi in our room was sketchy but apparently by mid march extenders will placed at the end of the

the wifi does not work in the rooms only the lobby. hot water is rare.

however the wifi in our room

despite, just about everyone at the hotel complaining about it, they never managed to get the wifi to work

breakfast could be more varied

the kitchen was very nice, clean and well equipped

thank you alba and brisa very taking great care of our studio,beautiful graden and complimentary breakfast

this accommodation lacked alot of kitchen pots and pans

the outside area looking so runned down and dirty/depressing looking:( also the ceilings in the kitchen and bedroom were cracking into pieces due to lack of ventilation and humidity

we like the option to change the free breakfast for a paid buffet within the hotel.

you came to mexico to lay by the pool all day you can do that here it’s a beautiful day but this hotel is perfect for the

breakfast waiters were a little slow.

the free light breakfast can be extended to a buffet for $5

staff at front counter and bar were amazing

the place was clean, spacious, with an equiped kitchen (no salt, sugar, oil etc though, bring your own)

room with kitchenette and all the amenities

also, there is a casino on the same block as the hotel

my room is next to a casino so it is a bit noisy at night sometimes

did not have breakfast and missed the free coffee!

just that i sometimes had a bad wifi connection but overall the place is very clean and the location is very convenient

the wifi was terrible. i had to go the lobby to get signal.

wifi was pretty fast

the wifi connection is very weak when i m in my room

the room did not have any wifi the room was very small .

pool was not nice.

the pool.

pool has a great view

rooftop pool and restaurant were nice

breakfast was great,and that there was no noise at all coming from the hallway nor other rooms.

reason for a lower rating was that the wifi was so spotty we had to go to the nearby starbucks everyday if we wanted reliable wifi

clean, with comfortable bed, balcony with ocean view, and everything worked well - hot water, wifi, television, air conditioning

also the wifi was not great

wifi was intermittent everywhere. it needs to be upgraded.

magnificent view from the room good location wifi worked well

the pool is amazing. location of property is amazing.

amazing staff, location and views of the beach. great pool and restaurant on top for brunch!

the rooftop pool and lounging areas are amazing

the roof top pool, full kitchen and great beds and wifi

the view from the rooftop pool was lovely

is superb right at the start of the south end of downtown puerto vallarta opposite the beach, el barracuda beach bar

we had a kitchen as well as a sitting area

also the pool have great view

the breakfast was simple, but ok.

the breakfast was excellent the rooms were spacious clean and bed very

no tv and wifi never worked at all! shower was very weak so didn t use it.

wifi was extremely slow, maybe due to the storm

worst was the wifi

little balcony with table and chairs, refrigerator, good wifi , comfortable bed, excellent ac, close to a bus stop for the

wifi signal wasn't strong in the room.

i really enjoyed the breakfast buffet

example i a man was wearing a jersey no sleeve and they turned us back to change but yet certain kids that are old enough didn t have shoes

breakfast was great

we also didn't like that there was a pool designated for adults and a pool designated for kids, but the kids were in both

ar by the pool ) thank you guys for give that extra

wifi was 100%, full bars even on the beach

only went to the breakfast restaurant and had room service, but the menu vs

special thanks to : paul-pool manager, jorge-pool waiter, javier-pool water, edgar and fernando-waiters at la ceiba

to make matters worse, one of the days we were there we ordered room service and specified that i wanted the meat on the burger well done, the burger meat came in

the new spa area is beautiful

very much appreciated the early check in and late check out

very much appreciated the early check in and late check out

and food; walking access to downtown and local restaurants cons: i've rarely had poorer wifi - one has to pay for the service or attend a sales presentation to get 3 connections - it

o) with lots of seating, one pool quieter than the other

english in writing only 2 tv channels in english slimey slippery pool below subpar food no microwave in rooms coffee maker was broken part of shower didn't work

room is quite spacious, amazing view, great pool service.

we reported it to the hotel immediately on monday when we came back from the pool in the afternoon

small rooftop pool with a nice patio with access to a communal fridge/microwave etc

pool is nice rooms are clean and hotel has lots of character

is clean and reasonably priced given the decent location and the fact that there is a small pool

the pool area and terrace were lovely-- tons of places to sit in the sun or shade

love the area by the pool.

also unexpected was the hard sell upon arrival for a welcome breakfast to go over all the secrets properties worldwide

so you get to hear screaming and crying kids all day in your 'kid free' trip

there is entertainment every night in the lobby bar which engages the guests with singing and dancing

also, no snacks with drinks in the reception bar - it d be nice to get a small bowl of pretzels or crisps with your drinks

beautiful, well kept grounds. the breakfast and lunch buffets was awesome

pillows horrible spa so

breakfast buffet have the same food everyday

pools are nice, some staff are nice and some are not. taco bar was superb.

i was a little hesitant with it not being adults only, but the kids have their own pool and play area

the swim up bar on the now side was super quiet