cleanliness, warm breakfast, good location, nice indoor pool for the grandkids

hotel is completely new and the complimentary breakfast exceeded our expectations

breakfast wasn't as good as the hampton we stayed in when we were in south carolina in april 2022

great location, comfortable mattress and wonderful breakfast!

breakfast was great, as was front desk service

the pool being closed, but due to covid 19 that is outside of the property's control.

breakfast was good but maybe some fruit besides apples would have been nice

gym could use more equipment.

there wasn't any breakfast sis to construction.

perfect location had indoor pool and great breakfast

easy parking

don t think i liked being on that side next to parking lot but room was nice comfy

parking is plentiful and although there is a main road in front, it was

clean, very friendly staff, complimentary breakfast was amazing, parking very close to room

truck parking

breakfast was delicious

lobby and breakfast area

breakfast seems to always be good and delicious

i was in the breakfast area over an hour before close and most hot food was gone

breakfast could be better

i like a warm breakfast, but happy with at least what was served

easy to find. early check in starting at 2 pm

could have a better breakfast

coffee in breakfast area terrible, they need better coffee

i only had a couple cherry yogurts and coffee for breakfast

also that they have a laundry facility on site which is very convenient as well

this was a romantic night for me and my husband with no kids and noices from home

close to our family, good breakfast selection. friendly staff.

need indoor pool

the only pool being outdoors there was no hot tub, but we were only staying one night as we traveled through

breakfast was fabulous

coffee machine was greatly appreciated as was the unexpectedly good included breakfast

there was a kitchen

ev charging

also loved that it had a laundry facility

couldn't sleep very good because the people above us had young kids i assume and were up all night and they were running around their room very loudly and kept

was lots of kids right up until pool closed

it was clean, no bad smells, served a hot breakfast in the morning, and it was at a good price

spa tub was wonderful!!

i love hot breakfasts with multiple options & ev charging stations for free

plenty of parking and i felt safe in the area

breakfast, parking, location, room cleanliness

hotel was clean. parking was easy.

it was nice to get in and out of and the parking lot was spacious

parking was convenient

pool temp hotter

breakfast was good

was informed when we got here that due to covid the pool and gym was closed and there was no breakfast in the morning

friendly staff clean room good breakfast

there was no breakfast only pastries due to covid

is close to restaurants and gas stations 'plenty of parking 'kids enjoyed the indoor pool 'friendly

more parking.

parking was never an issue at all

location was good, the parking lot was adjacent to a local steak house

well lit parking lot, next door to restaurant.

breakfast was excellent

we woke up too late to enjoy the free breakfast

pool wasn’t open due to covid. but understandable.

the pool was great, very clean and well treated

great breakfast

2) kitchen was fine

the breakfast could have been a little better.

the breakfast could have been better!

the staff and the full kitchen

the breakfast in the morning was very minimal. although the coffee was good.

plus the kitchenette was a great addition and the full size fridge a bonus

if i needed to do laundry, they had machines on the property

clean elevator laundry and fitness room vending machine

loved the laundry facilities

quiet, kitchen was nice and clean. bed was comfortable and the bathroom was very nice.

of parking

the parking lot was crowded and small.

the gym and pool aren't opened long you would think that adults would be okay in these areas even at late hrs i

breakfast was amazing each morning and my kids love having the choice between all the options they

ol, breakfast); room--clean and comfortable.

the indoor pool was freezing but other than that it was great!

,the halls, floors, laundry area and elevator was dilapidated. did not appreciate the $119.

then with the knock that morning, nope i won’t take my kids back to a place that gives me bad feelings

friendly welcoming staff. very clean. outstanding pool and breakfast.

to many kids in the pool so we didn’t get a chance to use it

pool was cloudy and smelled like eggs. kids running down halls and knocking on doors

than a soda being left in fridge from before & fridge not very cold & the kids running above all night last night i can't find anything bad to say about this girl it's def

central location to downtown louisville, simpsonville outlets, indiana casinos

the pool was heated and that was a nice treat

nice having laundry facility and detergent available

lobby and hallways were very noisy with kids

wish there was a pool for the kids pillows could be a tad bit firmer

only thing i can complain about is the rude kids running up and down the hallways while we were trying to sleep

for example, its decent gym offered a filtered-water station

breakfast was great. very clean facility.

i should have been informed of the $30 non-refundable pet fee. i didn't like that.

noisy neighbors with young kids

was great, the rooms were very ckean, staff was incredibly super nice, and breakfast was delicious

as we were traveling with our 4 kids that wasn't great to hear when arriving at 12:30a, exhausted from the road

only thing we didn’t like was no waffles for breakfast but we survived :)

we tried to do our laundry but there was a problem with the washer

breakfast was great staff very friendly

a small pool

aso, loved the breakfast

great breakfast, friendly staff, nice pool, clean room

they let us have an early check in which was even better since we had an early evening wedding to attend

the breakfast staff was very helpful. love the makeover of the rooms sleek and modern.

breakfast, beds, pillows, staff, everything

breakfast was great but they ran out

the beds were extremely comfortable, the breakfast was amazing and the staff were great

clean, outdoor pool was nice, staff were king and helpful

we missed the pool season. it was closed but nothing unexpected

location and friendliness of hotel front desk agent as well as free breakfast amenity

the room was very clean and the staff was very helpful and accommodating with my early check in.

absolutely loved the pool and lake right next to the hotel

pool, bar, breakfast bar, beautiful outdoor space for my dog

i wish that the indoor pool had been open when i was there

i love the design of the hotel and all of the amenities including the lounge downstairs and pool

kids got thrown out of the pool, because it was requested by a party

the pool hours were short

the hotel staff was very friendly and the kids enjoyed the indoor pool.

the pool wasn't open

the pool was clean and nice and not very busy

the pool wasn’t heated

great beds and a great breakfast

also, there was zero parking due to some kids thing and the building next door

parking is a little tight when full

occurring which was kind of an eye sore and made me very skeptical as i pulled into the parking lot

lack of lights in the parking. need more lighting in the parking lot.

no parking due event at the entertainment venue located next to hotel

laundry sat in the hall for 5 days

they had laundry on site, a pool, rooms were clean and ready to go

i didn’t get to call ahead to see if our room was ready for early check in

was located beside laundry room and it runs all night

the kitchen was the best part and laundry.

could not have been better, everything fresh quiet, professional, no kids out of

i loved the service of jostin the boy at the reception and the service of the lady from the kitchen

staff was great and even worked with me and my three kids on checkout time

stay there when i visit my kids

loved having the little kitchenette

the breakfast was always the same, and the floor around the hot tub was dirty.

the breakfast was good and the area it was served was nice

breakfast was very yummy and the kitchen area and tables was clean

friendly staff, great hot breakfast with many choices.

good location, 24 hr coffee, decent hot breakfast, gym and pool

has plenty of parking but side doors don t have access to get in

the parking lot was like driving through a mine field

there was free parking

to date, clean, helpful staff, safe area, well lit parking lot, free and ample parking, no shady people around, mini fridge in room, able to control

handicap parking could have had more spots

fairly clean and parking lot was light well

parking was ample

easy check in ,pool hours , awesome breakfast and parking was everything

parking was more than accommodating

hot coffee available all day in the lobby, plenty of seating for breakfast, plenty of parking, covered area by front door for loading and unloading vehicle

location clean and breakfast gym

comfortable room, plenty of towels, great fitness room for a hotel, nice breakfast, close to everything

the pool could have been a little warmer

nice gym, clean facility inside and out

pool was closed but understandable due to covid.

i want breakfast

clean, friendly, efficient service. breakfast for our basketball team.

really have a continental breakfast or coffee

did not eat breakfast location was fine

breakfast but it was free so can't complain

coffee available for guest after 9am goose poop no bar during the day or on sunday litter in courtyard

price was good, pool was fun and great for the kids

in the rooms, bar across patio door was broken, renovations everywhere

the bar and the staff

price was good, pool was fun and great for the kids

room is clean and breakfast is nice

was the best i thought iwas inresort so many options kitchen workers were helpful and nice very clean hotel friendly and funny

indoor pool gym breakfast shampoo conditioner lotion

i enjoyed sitting by the pool or sitting in one of the many patios

room was comfortable. kitchenette is well-appointed and there is a real freezer.

kids loved it too especially the pool and the oatmeal for breakfast

my daughter enjoyed the 5:30 kick back and the breakfast is good with lots of selection

nice pool and hot tub. everything was clean and tidy.

a one bedroom kitchenette brought are on food got in room nothing to use in kitchenette had to go buy basic stuff

& the kitchen staff went above & beyond to get us a fresh hot breakfast even though we missed it by 4

pool and a conveniences

the pool was much too cold to enjoy.

breakfast bar/buffet had a good variety of cold and hot items

the pool table in the lobby/lounge area. plus, the breakfast selection was incredible.

awesome hotel. bed,exercise room,pool all great. clean rooms and a great staff.

not much options at breakfast for people with hypertension or diabetes.

breakfast was very good

outdoor pool and has coin laundry if needed

the pool was a nice feature also having laundry facility was good

laundry not working properly,they said deluxe breakfast but only bread,cake pan waste breakfast

large well lit room easy parking. pleasant staff 7

was no parking at night and the lady on duty had most nasty attitude in telling me she don't care where i

parking lot was tight,

enough parking spot spaces

staff friendly and courteous. big and plentiful breakfast, great pool area, and wifi

they had rooms ready for us for an early check in and the staff was very friendly and helpful.

can't compliment the front desk staff enough; having driven all night i needed an early check in; the staff juggled the room cleaning schedule around, got a room cleaned for me

no pet fee

clean. breakfast was good.

we go to swim the pool was

staff was great and friendly, breakfast had a variety of choices, the maid was excellent, hilda, made sure i had everything i

the breakfast could have had a little more to choose from.

all thow you advertised an outdoor pool and when i asked i was told that in the fine print that said it was not in use

to everything you really need, facilities were clean, laundry room available & front desk was helpful

i liked the gym area and the pool area

my kids liked that there was youtube on the

the facilities such as laundry, gym and pool were also a bonus

the pool was freezing-they day it is heated but it is definitely not.

clean facilities, friendly staff. very nice breakfast.

clean, reasonable pricing, included breakfast, nice gym.

not enough breakfast to go around

liked the kitchen and large refrigerator

pool was very small.

pool is very small and had 5 older kids in it, so there no room for my family of 5 adults and 2

parking was not secure but very close to the hotel

parking was easy and the hotel is in an easy to access location

outdoor pool was closed. having an indoor pool for kids would have been best.

with 2 kids, all night we could not sleep

the fitness room was also good size and had several options

breakfast was amazing! pool and gym were awesome!

of the staff that we encountered from front desk to the kitchen were all so very kind and helpful

the staff was very friendly and helpful. the breakfast was one of the best i?ve had at a hotel.

room had a full kitchen, including a stove, dishwasher, fridge, microwave and an island

was very clean, shower was fantastic, hotel staff was very friendly, pool was nice' you name it, it was good

laundry facility on site

laundry facility was convenient

also the laundry machines didn't dry your clothes yet the office said they are aware of the problem

no change machine for laundry.

laundry room was woeful. rooms could be cleaner. office not open until 11

loved the kickback free dinner and breakfast

the indoor pool and hot tub. it also is connected to a lot of places to shop

clean, convenient location & pool with spa!

were very impressed with the breakfast

my kids loved it

everything from the bar to the room

the breakfast was delicious and made to order.

did like that they did have a pool and gym inside

very friendly staff, very clean and the best breakfast of anywhere we’ve stayed.

pool closed on monday didn’t get enjoy it it all while on vacation

great breakfast

breakfast was great , the little lady that prepared did an excellent job

clean. good parking. safe. i like the full kitchen in the room. waffles at breakfast were great.

kitchen staff was very friendly and very on top of cleaning

enjoyed the hot breakfast and my kids enjoyed the waffles every morning

convenient laundry facility, since i needed to re-wash uniforms for a weekend basketball tournament

breakfast was a cut above the normal stuff, friendly staff

the pool and fitness center were closed do to the pandemic

i liked the location, beds were comfortable and the pet fee was not bad at all!

it was very clean and dog friendly. the pet fee was reasonable.

spacious, clean rooms. very quiet. appreciated and used the coin operated laundry room.

the laundry/vending area was nice, but only had one washer and one dryer

other recommendations: an in-room safe, a desk lamp, and a soap dispenser for the guest laundry

laundry facilities didn't work with a normal load

on site laundry

their advertising said included breakfast but was only coffee,tea and mini muffins

breakfast really isn't all that great

outlet in the bathroom and in the kitchenette didn't work

the corner of the walk way and it's still there, the constant smell of marijuana in the elevator laundry room, and walk

also, i don't feel that you should say that you offer anything for breakfast

one always scream at check out time action that let mr know she have no idea i always request late check out

out (instead of calling) that took the cake by the way then i had to find my husband (he was at laundry mat onsite) i tried to gather my things as quikly as possible

desk clerk was nice an helpful, debbie laundry was also an security makes sure u feel safe an that u really are

if i wanted clean towels it was my responsibility to take the dirty towels to the laundry room and exchange them between 11:00 am and 3:00 pm

the room was dirty and the spa had grime all over it. and neighbors were super nosey.

pool closed

breakfast was the only thing that i would not rate very high

the pool was small. they only aloud 5 people in the pool at one time.

the room is spacious, the breakfast is good and the bathroom toiletries are nice.

wonderful handicap room. delicious hot breakfast .

we really appreciated the shuttle service they offered for the airport and louder than life festival

breakfast would have been great if they opened for the earlier flights.

the arrangements, the location for us, the friendly staff and breakfast was the best.

nice clean room and excellent airport shuttle

sack breakfast and pool closed due to coronavirus which is no ones fault

laundry services is located in the most unsafe area of the property and has no cameras for safety

no microwave or refrigerator. laundry equipment didn't work nor did the drink machine's

like the laundry facilities

is space in the back of the hotel to park a 3500 pickup and 45 ft trailer

room very clean, laundry facilities good

was a convenient location that had the amenities i was looking for, free parking, fitness center, spacious room, refrigerator

parking availability and could have been a few dollars cheaper. but satisfaction was achieved

parking lot was unsafe and pretty sure the young man with locs that was working there had his

parking for front entrance, rear entrance has a faulty card reader

the night shift front desk staff had young lady come visit and she was parking in the first handicapped space next to the entrance

you had to pay for breakfast even though you spend money in the casino.

new and clean. easy access to casino

it’s always clean and staff is always friendly. love the casino

for a casino, replaces the beds!!!!

sat in the open bar area

good breakfast

the breakfast was good. the staff was friendly. the room was comfortable and clean.

i love the spa tub

big rooms breakfast

breakfast dog friendly. nice staff.

vending machines always broke or empty,laundry never

was clean bed was alittle uncomfortable breakfast horrible not much to eat are choose from housekeepers clean good and make sure u have

way there got dropped off and told me i could not book the room because my wife had her head on a laundry basket outside and i thought she was

that checked me in kept on mumbling and cussing underneath her breath because i asked about the laundry room and she said that the dryer was not working i spoke with the general manager and he

we slept in so no breakfast. overall it was a great stay. but not for families with young kids.

they are pet friendly and they allowed us an early check in

scheduled an early check in and wasn't able to do so

early check in

fact nobody said anything to me about parking my truck in front of my door, i drive a big

pet fee was $0.00, that’s an a+

i used the free shuttle to the nearby airport

food breakfast and gym and pool

has laundry on the second floor if you need to throw something in the dryer real fast like we had to

the front desk staff was very helpful. and the shuttle was a plus,

they got me an uber because they didn’t have enough staff to shuttle me to airport

nit picking here but the breakfast could have had more variety

unfortunately, i could not use all the facilities such as the pool and gym or even have the full breakfast, but all i saw of them was great

the pool closed at 10

air was off when we got there so room was hot. pool area was dirty from the night before.

2 people could not fit well in the kitchen area at the same time

was a huge wasp nest on back corner of hotel building by the pool

nice, staff was amazing, clean, room was amazing, u r able to do laundry there and the breakfast is always a

front desk needs change for the laundry room.

laundry room only accepts quarters, but there was no vending for quarters

wish had a shuttle to churchill downs

comfy bed, clean room and “rare for this neighborhood” pool area with nice lounge chairs

the location and the pool.

the location is superb and so is the pool

one handle bar in the bathroom came off

pool is small but that is not unexpected for this area.

the breakfast was rather limited compared to in the past due to covid.

need indoor pool

was disappointed that there wasn't a fitness center since the website stated they had one

kitchenette was great

the elevator smelled of mildew and the temperature in the fitness room was not adjustable.

pool was nice

the breakfast was ok

pool closed

my kids enjoyed the pool

the rooms were clean, beds comfortable and the breakfast was good.

the hotel parking was fantastic

parking, more needed for handicap clients.

place to stay, only issue was parking, having handicap issues required more walking than desired for parking

free parking

shortage of parking

the pool was nice and the staff was great

always the breakfast is what i want

only complaint i could possibly have is that the pool was chilly but honestly my kids didn’t seem to mind much

hot and cold breakfast

a couch in the sitting area was great for the kids to hang out on

near airport with airport shuttle

loved the shuttle and proximity to kentucky kingdom. front desk was very helpful.

pool was extremely small, but we were with a bunch of kids

was extremely small, but we were with a bunch of kids

no complementary breakfast

the breakfast area was great with options for everyone

unsure if this is even tied to the hotel but the shuttle pickup driver (a lady) was unhelpful when picking me up from the airport

the shuttle service to the expo center was such a bonus

the hotel shuttle was easy to use

breakfast was not good at all, everything was so wet with water

pool got shut down one the 1st day there and never got open, and i had very unhappy kids as they were looking forward to swimming for the last 2 months when i booked the room

they also offered shuttle service to the show

phone number in my reservation didn't work for some reason so i was unable to call for shuttle pick up when i arrived

the shuttle to the airport was nice & very convenient

we did not see the pool

only stayed there a few days, but the full kitchen would be great for a longer stay and give options other than eating out every meal

someone threw gummy bears down all over and our kids seemed to find every one of them

location near to the louisville airport, literally 5 minutes from airport via shuttle free parking for guests flying from the airport is a huge bonus

nice big room. great bed. great breakfast. close to downtown

great breakfast selection esp