late check out, no problem

i asked for a late check out and the receptionist said is ok, later he became so rude because a arrived 2 hours

parking lot you guys need some more parking

conformable clean room, bath tub, always hot, parking lot, near fast food and near the highway.

parking lot is to small

only the parking lot is hard to get parking at night because everything is full

even the parking seemed pretty secure

pool were not working

excellent customer service, great onsite restaurant and a nice pool.

rooms are spacious and clean very comfortable bed included breakfast was amazing - fresh, exceeded all

breakfast was excellent

awesome breakfast , great shower and great locations

large room, with desk corner, well equiped kitchen corner (with large fridge and microwave for your doggy

none . dont' mind. like kitchenette

totally surprised we had a full kitchen in our room

room was clean and had a usable kitchen and a keurig coffeemaker

nice and roomy with kitchen. bed was comfortable.

parking was free and spaces available

the parking lot felt safe

location and staff are great. ample parking. access to trail.

we were told that the creekside

ieter) rooms were all booked; however, the parking lot did not agree with that declaration

excellent breakfast, nice pool area

consistently great, very good breakfast,location

the room and location. did not try the breakfast.

breakfast was wonderful

breakfast could have had more variety instead of the same dishes every day

facilities, including clean laundry room, and complementary snakes and drinks after 5pm

looked over the pool

clean, very big rooms nice spa bath

the pool closed at 10..

your people when they book that you are having a paint nite, our anything else going on in the bar so they can attend

there wasn’t a pool or jacuzzi however there was a small gym

breakfast not quite as good as it has been in the past

gym, breakfast was great. front desk very helpful.

gym was clean

clean. nicely decorated. good breakfast

free laundry was awesome.

location, beds are comfortable, nice space for 2 adults with 2 adult kids

beds were wonderful. very nice bathroom and kitchenette set up. we will return.

the suite - a true apartment the facilities - gym, laundry, breakfast room, small salon in reception area, parking all in perfect working condition,

laundry, ample complimentary breakfast, large rooms and a bathtub

ran out of hash browns at breakfast.

the rooms were clean the little gym they had there was nice the continental breakfast was okay

the room doesn’t have a tub and a spa tub as described

gave us a free late check out til noon

facilities (gym, breakfast, guest laundry, easy parking), spotlessly clean, modern decor, good location, friendly helpful staff

like a scale in the gym

pool and bar being open was nice, also a gas station and a applebees in the same lot

the bar and free breakfast was wonderful

i like the ability to reserve the gym ahead of time

no towels by the pool

had a nat bug problem, the air conditioner leaked, had no view and they put me upstairs with two kids

complimentary breakfast. a clean, comfortable pool and hot tub patio.

pool, laundry and gym was closed.

pool and hot tub where to small

clean and well kept surroundings, pool was adequate

and hot tub enjoyment but the hotel was still using the covid excuse to keep the pool, spa, and gym closed

place was also really safe with a lock to the elevators and to the utilities like the gym

and dissatisfied with the facilites not having gym or breakfast or ice machine or even a soda vening machine

not a regular continental breakfast

nothing was available not even gym

room was incredibly spacious and the patio lovely to be in during the summer

there should b instructions on how to use the spa tub

breakfast was a sweet bonus and they were very kind to offer it during sars-cov-2 time as an almost

breakfast was a series of little to-go packages, kind of a joke but i wasn't there for the

breakfast was fine, the location was excellent, and the friendly, helpful staff was exceptional

breakfast was good

breakfast, pool staff was helpful.

the free breakfast was packaged sweet rolls, bananas, milk and cereal and coffee/tea, not the more elaborate

do they get a breakfast in the pool everything so i will s stay it again

customer service parking area late check out

quiet, all stores and market just walking and personal very nice, and they allowed me to do a early check

they gave us things we needed right away and no extra charge for an hour late check out

no continental breakfast!!

breakfast is good

breakfast was given to those who were up early enough, and it was good for it being free

breakfast option was a pleasant surprise

love the rooms! fridge, microwave, and complementary breakfast. ❤️

we needed early check in (early flight), they were able to accommodate

we were accomodated for 1 hr early check in

only complaint was that there was a 30 minute late check out

everything. especially swimming pool

pool and room offered everything i need: micro, fridge, good tv

room was nice, the staff was friendly, the location is great, the pool light didn't work, and needed some chlorine

loved that it as inexpensive w a pool the rooms were big and when i needed a cot they brought iy right to me

friendly service with a smile. sparkling blue pool surrounded by roses and green grass.

brown water at best, but the coffee in the breakfast room was decent, so that made up for it

allowed an early check in because they weren't busy

the included breakfast buffet was plentiful with many great choices including fruit, hot dishes including usual

if you’re a parent traveling with kids, i would 100% recommend this hotel

breakfast was absolutely delicious

the breakfast was great, my kids and i loved it

ample breakfast, big room, nice pool, friendly staff, great location to downtown san jose and the airport

we always stay at this best western...it is 3 blocks from our kids and grandbaby'

the pool nog being open

pool was closed for repair, but we knew that when we booked.

the kitchen

the location was very close to several malls, mini golf/arcade and the sapp center

is the coolest hotel but i think a little overpriced lots of college kids also but it’s a great hotel you won’t be

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school online

ed is an awesome owner, very accommodating, thanks ed for the early check in approval

clean, excellent location, nice amenities and breakfast

a separate recycling bin for plastic? an extra bar stool for the kitchen island/counter too.

craig helping out down at the amazing breakfast with omelet bar also so personable

loved how there is a bar and open heated pool pretty late

whole breakfast experience was super, especially the omelette's

the laundry was broken

the fact that they have a laundry room but i was unable to utilize it.

also once of the staff members, a young boy hit my car with a laundry cart while he was playing with it by riding it

thanks for early check in

that my door key would not work to the room where there is the ice machine and to do laundry ...

exceptional property. quiet and excellent customer service and breakfast. worth the stay

clean, pleasant staff, good breakfast, great location.

breakfast food was good, varied, not just continental pastries

gym, hot breakfast, cookies on arrival, coffee/tea/hot choc always available

very friendly staff, great breakfast selection

great laundry facilities and they even provided laundry detergent (tide) and fabric softener (bounce if i

pool and exercise as well as a good breakfast

shower curtain let the water out and had puddle on the floor, didn't have laundry bags in the room

the pool area was amazing and spotless

looks like pictures posted on website friendly staff decent complementary breakfast overall great place to stay plenty of places to eat nearby shopping with in miles of

small parking spots. pool was closed too

friendly staff. nice amenities - pool, hot tub

salt pool made me feel sticky but felt better after a shower

gym was small but very very equipped

i liked that the pool was nice and quiet

underground parking

location and free parking

location is great, easy to get to, easy parking, easy to get to room. loved it.

clean rooms, well appointed, quiet location, free parking, we did not eat there but they had food available and a snack shop that would be convenient

parking structure was easy to access, well lit and felt quite safe

parking lot is to small and parking spaces are two narrow allows construction workers to park their

free parking and breakfast. comfortable and updated rooms.

parking was a struggle when you came after 10:30pm

is perfect and after parking lot construction is complete it will be a really nice affordable place to stay

parking was very limited and it was worse when people didn t even try to park their vehicles

location, spacious room, free breakfast, and free parking!

parking

free and easy parking

parking during construction

comfortable beds, nice ambiance, the room was very comfortable/ very nice curtains; free parking; nice location; i was able to make tea whenever i wanted to; everything was nice and no

easy to find, good parking, ev charging stations

we were able to check in late our first night there when our planes didn't land until well after 9 pm

pool hard to access

the pool was a little bit smaller than i expected.

the bar was jumpin

, pool table, lounge areas, pool, gym,

room service, good service at the front desk, spacious showers, nice couches in the room, decent pool table near the lobby

coffee and tea 24/7 and the breakfast was amazing

breakfast. minimal options and boring.

kitchen supplies (plates, cups, spoons, forks, knives, dishwasher, etc), microwave, and a good size

breakfast, room very convenient, has kitchen, free parking, was comfortable to stay with kids

breakfast was great! lots of choices.

room was perfect, pool was great and the spa was good also

water in the pool was cold, but that wasn’t a warm day so didn’t go to the pool at all

conditioners were breaking in other rooms and we were unable to get an early check in as requested

very good choice at breakfast, nice pool and spa and a good location

the continental breakfast was great

pool area was beautiful and clean

breakfast was osm.......sam was excellent

pool not heated at all..couldn't even get in it. a little pricey for what the rooms look like.

pool in revision

location and breakfast

onsite parking is also available

and safe, free parking, close to food options and where i need to go for work

clean, safe and free parking; close to where i need to be and many restaurant options.

rooms were extremely clean the property was quiet plenty of parking the front desk staff was awesome

close to many restaurants 24 hours kfc parking area is big. location is good.

not enough breakfast

i didn't have breakfast so no review

is not a real breakfast only coffee and granola bars and oatmeal for you to put in a cup

wish there was more options for breakfast

breakfast at 6am

i just wanted hot chocolate for breakfast and it was there.

maybe cleaner carpets and different breakfast

cigarette burns in blankets on non smoking room and charges for early check out but states it's a late check out

idea of the kitchenettes not being stocked was all

i was not told there was a breakfast, nor did i see a place for it in the building i was in.

better breakfast like waffles

breakfast

having a full kitchen in the room was very useful. the location is also excellent.

rooms are really comfortable and llow for a long term stay, swimming pool, laundry and all other hotel facilities are just perfect

kitchen, laundry, and convenient location

the parking lot was always full

if i decided to eat at the restaurant, there was one conveniently in the same parking lot

lots of parking

customer service-parking and the restaurant near by.

parking was limited, no restaurants or convenience store within site

also we asked for late check out (few hours) and they did not charge for it

the kids at the party were loud and ran around everywhere like nobody was watching them, and no they

the kids would be welcome here

the breakfast

our kids could not get enough of the pool, overall just a pretty good today

hotel right by the airport with a shuttle

the gym must be open

right next door (100 yard walk) is the matrix casino with dining (and gambling of course

was wonderful, walking distance to matrix 8 casino, buffet breakfast was excellent, staff were professional and

they helped to set us up with a shuttle to the airport for us in the morning and check out was easy as well

it was security guard that told me that laundry was being done

breakfast was regular

no laundry soap on site

setting of the room was a little awkward the tv was sideways facing the kitchen and the couch was a little uncomfortable

pool gym laundry kitchen in the room !! feels like home

did not get breakfast.

no breakfast

close to places and transportation. breakfast is only coffee.

breakfast, there was none and we did not like the location, we won't go back to this facility

were on the floor, toilet seat was dirty, roach crawling on wall, a/c stopped working, and the laundry facilities was all bad