did not look like the pictures, we were not told it was under construction. never saw the pool.

pool was cold

staff, pool

was cold and rainy when i was there)

swiming pool

we were a little disappointed the pool but it was because of covid-19

pool

old towels, pool was cold.

friendly is was like she was doing us a flavor she never mantion or show us a map of the swimming pool or the areas to play for the kids or tell us where the restaurant was

and it was fun to explore the hallways, the grounds, the guard towers and it even had a swimming pool and playground

maybe better parking or valet parking option should be added

large rooms, parking space

other reviewers mentioned the parking and i thought it was valet

parking is small.

parking is far from the hotel

included breakfast was amazing

the hotel's included breakfast is delicious

the breakfast was copious and good

breakfast is excellent - american and mexican options both

having options for breakfast and the volume

the room was cleaned daily which was nice and laundry was available for an extra charge

breakfast was awesome

very clean friendly staff great breakfast at restaurant in town

breakfast at the external restaurant in city center (15 minutes walk) was great

the breakfast was delicious too

fantastic breakfast in the centro at an iconic restaurant next to the teatro juarez and the jardin

the breakfast was very good and being able to sit outside in garden area.

the noise level can be higher downstairs of course where the restaurant and bar are located

back bar was comfortable and excellent staff and drinks

have breakfast at the hotel, as we wanted to explore the so many options around the city, but the bar is really cute

location was perfect in centro histórico,delicious breakfast included! clean, comfortable bed

restaurant only open for breakfast and i dont think the bar was ever open.

bar across street had music until 3 am and then the people from bar were yelling after bar closed

is a bar nearby and it had loud music late evening

but you are mere steps away from a really great coffee bar and only five minutes to plenty of restaurants

but on that side the music from the bar across the street and the troubadours on the street under the balcony went on until 11 p

parking was very tight

our room was next to recption and parking lot so it was a bit noisy.

parking spot entrance a bit uncomfortable but

i booked this location as i needed parking

parking option is fantastic. the view is just incredible.

only location and parking

great location good size room and parking

very good location with parking.

free parking was nice

parking area is too small for all the customers.

where it should be to accommodate that there is no parking at the hotel

thought they had space for parking and they did but it was away from the hotel and we had boxes we needed to carry so that was

they accommodate your car in a parking away from the hotel, but will supply a van to take you back to the hotel

e above)

very nice staff and terrace! they helped with the parking and communication was great!

parking is secure, they lock the gate at night

charming. had a restaurant on of few places with parking.

the breakfast was included and was excellent: chilaquiles, bread, and fruit

breakfast ok,better do not choose continental one

our room (1) was spacious with a little kitchen area, with small fridge and coffee maker

double room with ensuite bathroom and kitchenette and a private balcony

rooms very outdated, ants in the kitchen, beds not comfortable, some outlets didn’t work

kitchen with cutlery

there were a small number of ants in the kitchenette and by the main doorway upon arrival, but nothing that affected our stay at all and

the parking lot is a bit chaotic, but not bad, it serves its purpose

everything was good, clean, spacious enough, comfortable, with parking

we came by car but decided to leave it in the hotel s parking lot and moved by taxi instead

parking was not a great scenario, but was understandable due to the location

the location is high on the hill, it was complicated to reach the hotel and get inside the parking

parking and access to it.

driving there it is very hard to get to their parking

it was very hard to find the location .they need better parking and better staff .

hotel is very safe and offers a parking for cars

would not recommend it for a business stay as parking is complicated and you need to plan 15 min to get your car in the morning

free and easy parking, nice hotel, good stuff and nice decoration.

free parking

wifi never worked throughout our stay

spa services are highly recommended

spa lovely

other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath

pool and location

the pool was nice and clean but doesn't have the view of the valley

2) the building was beautiful 3) the staff were very helpful, helping me with calling a taxi and laundry etc 4) the beds were super comfortable and the view was stunning, the balcony was very cute

too much people in the pool

i would suggest a buffet concept swimming pool could use much more water, make a combination with the restaurant, for drinks and snacks

pool is heated, lots of public space, parking is valet on street

walking distance to the center is about 10 - 15 minutes, they have free valet parking which worked out great

awesome facilities and super well maintained, great and big spa area

ordered room service, came without silverware; by the time it was brought, our food was cold

lovely place, good service , superbe spa and massages

strong wifi

the beds, the bathroom and the most important when you have kids the pool with a nice

i would have liked to include breakfast

breakfast buffet was very good

good we purchased breakfast included

breakfast at a reasonable price

ich is free if you stay in the hotel)

we rented a car and there were lots of parking space

good location if you don t mind driving and trying to find parking downtown or taking a taxi

huge underground parking

centrally located and free parking. bad gps coordinates.

traffic noise considering it's right next to the highway, though a little does come from the pool area

hotel was very nice, the room was big and very clean, great view to the pool

the bed and the breakfast were excellent. the swimming pool too.

great service,super clean and comfy rooms,really good food in the restaurant, awesome pool☺

that require a few more washes before they are given to clients as they do not dry you had to use pool towels

swimming pool huge and warm

is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a lot

they were nothing fancy but the kids liked to use them

was a noisy group of kids staying at the hotel near our reserved rooms, so the staff offered us to stay in bigger rooms

day i stayed there was a big group of kids that camped trough the night they where playing and screaming till 11 pm we where really tired