pool was dirty.

the location good , clean , breakfast very nice

from staff on situation where customer ask for attention, staff should be more customer oriented breakfast was ok for the price but very

the breakfast staff and the food were

breakfast was ok

the swimming pool was great!

gym was being reconstructed, pool was dirty

the pool area and gym were a nice feature

the pool area and gym were a nice feature

has a pool and gym

for us it was great as this was a transition day within our trip and they had laundry machines (for a cost) which we were in desperate need

the staff. the amenities - gym, pool, wifi.

i understand that in normal times, you can use pots/pans from the hotel but the cupboards in the kitchenette are empty

the bed was good and the room was spacious, and the kitchen was sufficient

was no coffeemaker, no kitchen amenities as are expected in any extended stay-style property

wifi was good, clean pool, staff was good, the only thing that i didn't like was the noisy ac and the old bathroom

pool was yucky

pool looked nice

very helpful stuff, really large room, excellent service, enjoyed the pool of the hotel, great location: grocery and restaurants right next the hotel, bus to the beach

staff, comfortable & clean, great swimming pool (but blazing hot tiles, would recommend wearing beach slippers), willy's foodmart

nice sitting areas near pool

i didn’t take it, because nobody tell me, about the breakfast or coffee

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

great breakfast and a good little gym

the rooftop pool and bar is great in good weather

pleasant staff at the front desk and at the bar on the rooftop

was clean and bed bed good what’s not helping is due to covid bar only open short space of time a very limited choice of

very clean comfy beds and nice little gym and business center

gym has really good equipment, the breakfast is delicious and has variety for everyone, the

beautiful facilities, very nice staff, excellent breakfast.

nice staff i usually arrive after midnight and have a very good reception. good breakfast.

breakfast was good location is great

rooms are modern and comfortable with a full kitchen

pool was closed

breakfast sweet bread could be way better.

the room clean and comfortable. nice bed. the breakfast so good. i really like the hotel.

great location, comfortable bed, great breakfast.

the bed was comfortable, and a nice breakfast buffet was included in the cost of the room

modern, daily breakfast had long hours so you could sleep in and still get all the selections.

i would of liked fruit in the buffet for breakfast

breakfast is very basic but coffee is all i need at that time

plenty of parking

place to stay, breakfast was good, friendly service, good parking, nice bed and extra good pillows, comfortable room

location, easy check in process and parking free

the parking area is fair sized and easy to access

the breakfast was good. due to you did not have to pay extra for it

nice helpful staff, decent restaurant, pretty little garden and pool

i like the pool and the restaurant is pretty good

lots of options for breakfast buffet, pool and grounds looked nice

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

good food, comfortable bed, good location, good staff, free parking, and a pool and

fitness super

pool is useless and the girl on the counter is a bit money oriented.

no seats by the pool, and it’s sort of more of a large tub

nice pool, great breakfast place attached

wonderful breakfast very friendly staff

a lot of options for breakfast, great location

breakfast was not very tasty. it can be better

there is no small fridge in the room, in case you have kids and need to pack stuff

location, breakfast, cleanliness

secure parking onsite

its around 30 min by walk to the city centre, bud is really nice walk =)) they have private parking place

the room was spacious and clean, parking was actually easier than we expected.

parking lot very small and on a rush to get a spot.

excellent location. breakfast was very good. staff excellent. free parking.

it has a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

no good and silent place to relax area around pool rather noisy

nice old colonial villa, good service and good open bar with beer snacks and cocktails

the pool is a little small.

a feel of being 5 stars ranging from the attentive staff, beautiful shared areas with a pool and gym facilities and spa

room size, bed, amenities, parking, location,

parking

valet parking onsite

free parking in the middle of the city

the garage contains a lot of parking lots to place your car

the valet parking is handy

we had a rent-a-car and the parking garage was a big bonus

free parking and the security were also excellent

it was rare to ask at check in an extra fee for wifi, and the use of the gym, i understand for parking, but other than that, an excellent

expensive pet charge, parking is minimal and a very small underground spot not easy to get into.

we were assigned a low-floor room with a parking lot view, which was disappointing given the rate paid during the new year period

beds are so comfortable, and parking is available

parking very practical as you can access the room directly with the elevator from the parking

beautiful hotel with friendly staff and perfect location and free parking

free breakfast, free parking

bed very comfortable pillows excellent.the pool is so nice and sheltered.

the staff are very friendly and gave me an excellent king room in front of the swimming pool area, which is a quite area

the water of the pool too cold.

swimming pool is excellent

nothing except price was high but we had a really nice room by the pool.

free parking

available on each floor better instructions when parking to get to reception and check in

very clean, very friendly staff and helpful, very easy parking, nice meals in the reastaurnt, had a lovely stay

amazing breakfast! convenient parking.

easy access to wal-mart good parking restaurant great service with taxi easy and great prices

d hot) day i could ve used that swimming pool also, no breakfast buffet

breakfast was excellent and the facility is simple but charming. loved the rooftop pool

the walkway to the pool was wooden slats which weren't fixed down properly

what really stole my heart were those magical moments in the hammock on the rooftop and by the pool, watching the most breathtaking sunsets

the rooftop pool and the restaurant was really really good

guests can enjoy a small pool, a gym, and parking if renting a car

ocerall parking is just abandoned yard, very cold rooms, no blankets, tiny window

parking was a bit complex because not well managed

free parking

no security that check up the parking lot and there weren't enough illumination so it made me doubt about my

spacious, good ac, parking, the staff is friendly and helpful

breakfast was basic as they told me when arriving

free continental breakfast was good value

the pool is a perfect place for everybody to meet

they offer free breakfast, which is just the basics, but there is also a wonderful restaurant where you can buy

i loved the rooftop pool, a great place to see a sunset

it would have been nice to have music at the pool to create an atmosphere.

continental breakfast is not worry of the name, and the rooftop bar closes too early, in fine with closing the pool and bar but leave the terrace

breakfast buffet didn’t have a lot of options, i would not recommend to eat there, go somewhere

could be a little more lively on an evening also the pool bar closed from 8pm

gym was small. breakfast was ok.

com)… super small gym

pool

the pool is quite small and the gym is very basic

the pool... we need little shadow pleeease specially with merida weather

decent breakfast nice staff

good little breakfast, modern, and the staff was great

breakfast was the same for 10 days

sorry didn't have breakfast

handicap room was perfect, breakfast great, clean, good location and staff was the best!

good location, near paseo montejo ample parking lot friendly staff

very polite staff, parking area seemed secure.

it was ok for a 2 day stay. parking spot

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

the swimming pool is really small and the fitness room was under renovation.

breakfast was good

the gym is simple but very nice too

building, garden, the breakfast, the friendly staff

breakfast was delicious and always served

just a few minutes of paseo montejo (walking) enough space on the parking place enough space on the rooms even for (+)the location was quite close to city centre - the nearby area was quite - free parking available - there were 2 comfortable beds in the room, which was also quite spacious - the (+) there was more than enough parking for our rental (+) it has a decent parking lot and is close to the historic center (a 15 minutes walk) or like 5 minutes in car (+) parking lot (+)modern clean, tea kettle in room. well kept and good parking. (-) parking lote should has better access to hotel, we have to walk out through main (+)comfy, bed. can air... coffee in room with frig. plenty of free parking. (+)clean modern and comfortable. good parking lovely garden nice to have a tea kettle in the room. (+)very clean and affordable hotel, free parking

gym is in very poor condition, please work on it a bit so you can offer a real gym for the hosts,

beds in the room, which was also quite spacious - the garden area was great, with a nice pool, several trees including a mango one, flowers, 2 peacocks, and a nice sitting area with

locating was excellent out door pool was beautiful

gym is very very small, the stationary bike s seat is frozen in an extremely low position so

place with a very nice pool area and small breakfast area that served a very delicious breakfast

in the superior double rooms overlooking the pool- hot shower with great water pressure, good wifi, king bed was firm but fine,

mat on the outside of the balcony so you could dry your feet after swimming in the pool is missing

conditioner was noisy, pool seemed not too clean 1,000

patio over pool area

the big disappointment was the swimming pool

8 year old wanted to swim in the pool but it didn t look like it was being cleaned properly

clean water at the swimming pool and embellish its surroundings.

the pool, prefer outdoor pool

the pool area is nothing like the photo, needs a clean and the water is ice cold

the included breakfast was great: coffee, juice and a plate of fruits with yogurt and granola

pool was lovely after my flight

breakfast is modest - there are a few options to improve it but with extra cost

very comfortable bed, nice pool, very good parking, safe

would have loved more variety at the breakfast

the pool is small, i didn't try to attempt to use it.

very comfortable room and good pool. staff very friendly and helpful.

i encountered were friendly and helpful - easy and quick check-in and check-out - there is a pool located on the second level (i didn't use it) and some additional lounge chairs on the top

minor thing, if you chose this hotel for the swimming pool don't

we didn't use the pool, but it looked perfect for a refreshing dip in the water

pool was small but refreshing

the pool was nice .it had a shallow end so kids could use it.

pool area is always in the shade, not so good for

old facilities, pool was too cold

guest are allowed to smoke by the pool unfortunately all the odor of the cigarette accumulated in the hallway that u have to transit

i had a suite overlooking the pool, except maybe that was 20 years ago

: amazing breakfast, beautiful well designed hotel, the chocolate bath soap, comfy beds, the bright pink

breakfast was one of the best we had

the restaurant is fantastic and there's a really good gym too

pool needed cleaning

the laundry and tour services are amazing

they even do a laundry service with 24 hour turn around for a very reasonable price

i had some dirty laundry with me and i asked if there are options available to wash it

the owner and staff are wonderful and they even did our laundry for a very good price

could have better gluten free breakfast options- otherwise the breakfast was very good!

wonderful. great fun for the kids. lovely place. very comfortable suites.

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

we thought expensive especially as breakfast not

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

the hotel has private parking which was very helpful

parking space at the corner

there was private parking very nearby, the included breakfast was good as well and the staff were very helpful and

we had a parking area and great wifi

the parking was around the corner, and while not large, i could always park my rental car there for the

loved the pool area

great laundry over the road and located near amazing food options, great location

spotless, comfy, great air con and pool

great courtyard and pool to hand out during hottest part of day

garden/pool area, staff were so friendly and helpful

super dirty pool making it unusable

poor pool area including unfinished stairway and shaby surrounding area

the pool area had very little room for lounging

room was comfortable, wifi service was good, enjoyed the little rooftop pool

the pool it’s really small

had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

actually had the best sleep in all my stay, and that's quite important wifi worked fine there is a nearby parking (included) to leave the

new hotel, with very spacious rooms, with swimming pool on roof.

the pool and pool area was nice

located in paseo montejo, main attractions are right there.the rooftop pool is perfect.

great view from the roof top pool

location was great. rooftop pool as well. room was big and modern.

has plenty of space in the parking area

the hotel offered a good breakfast with a few pages menu, however, although we had the breakfast included in our booking, we

the pre purchased breakfast did not include the whole menu.

they made us a fruit breakfast to take out at 5

breakfast could have been better. too cold in communal areas - air con way too strong.

not much really, they even have parking included one block down the road.

the area was safe, we had parking, and the rooms were very clean and spacious

they also have a secure parking 5min

free parking locating in a guarded and closed garage that has space for maybe 8 vehicles

there's secure free parking too

not much i liked about the property. parking was convenient.

free parking - wifi ok - good lights in the room - good water pressure in the shower - beds were good

the location was nice, the internet was fast, and the parking was nice.

staff members, pet friendly, comfortable and affordable facilities, well kept property, free parking and beach

th shifts), room had mold, no hot water for sink, had

breakfast is decent.

gourmet breakfast

you can order room service and wine

breakfast was very good but we had wait quite long to receive it

r room service) was not only tepid but 15 minutes after finishing it, it was out of my body

e only

we arrived very early in the morning from a long bus ride and could rest at the pool

staff was wonderful, the pool was amazing, the room was huge and breakfast was delicious

nicely designed and very spaceous rooms, awesome shower, amazing pool, friendly and helpful staff who take their time to have a conversation with you, amazing food

our suite had an oversized balcony overlooking the pool

the continental breakfast was lovely

parking is included which is a great thing because i guess it can be quite hectic to find a parking

fyi: this property does have parking available

great breakfast, nice staff parking lot available for free perfect location

parking is available around the corner, no problem at all

good parking for a car , near the hotel 3-4 min

parking was not ideal, but it is one of the few downtown hotels that offers parking

designed and maintained charming professional staff delicious breakfast well located easy parking

the location was also perfect: like 5 minutes from the city center with free parking

non-street, secure parking in such a central location was a big plus

the parking situation wasn't onsite.

pool looked lovely although we didn't use it

policy of having to leave my id at the reception for everything (pool towel, hair dryer

pool was cold (not heated) only three seats at pool no minibar or fridge or coffee machine in

plenty of sunlight and overlooks trees, not just buildings no pests inside room 404 modern, clean pool friendly front desk

pool

the staff is friendly, and there is parking available for guests

free parking next to the hotel

nice with free parking at the hotel

location, very comfortable room, extremely clean bathroom, very nice breakfast, closed and secure parking

in reception they speak english perfect. and parking place is very safe.

we also loved the pool area

friendly and helpful staff and delicious, satisfying breakfast

breakfast is excellent - variety is their signature dish

little nice pool inside

the entire place is beautifully kept including the grounds and sparkling (and refreshing) pool and the rooms are very comfortable