when we arrived they told us that the wifi wasn't working but they were trying to fix it

location was good. they had parking but it wasn't very secure.

the wifi was pathetic and never worked in our room.

the staff, the food in the restaurant, the location, the parking

location and parking available

gym is regular and bathroom shower is just ok

i called many times for room service, reception also tried to put me through

is not kids friendly - we got a discount which make the value equation better expensive @ full price

a group of families with kids stayed here the pool looked like a playground area

many kids in the pool without supervision of parents and the food in the restaurant

of our kids food was extremely salty, and the rest of the dishes should improve in taste

can t connect to youtube via wifi and no speakers for musci

the gym and business centre, service was excellent and friendly.

not have a nice views, for gym its better look outside of the hotel, and the key system was broken, please change

also, the wifi won't work if you have a vpn (required for my job)

the gym was really good and the staff in breakfast was very nice and friendly..

no pool and very limited gym

don t have enough things for the soccer kids and family to do the pool wasn t big to hold 18 kids or swim

bed, shower and the fact the room had a tiny kitchen - it was rather useful

bed was comfy, the facilities were really nice (pool, grill, gym, terrace, laundry), it was clean, and there

bed was comfy, the facilities were really nice (pool, grill, gym, terrace, laundry), it was clean, and there

kitchen in the room

no 24 hours room service, the gym had no free weights

big parking space and spacious rooms.

the room the fancy shower & dressing room, the very comfy beds, the made to order breakfast, the laundry service

was not happy with the breakfast... not a lot of choice and dishes were not clean well

the breakfast was quite good, it had juice, coffee, chilaquiles, eggs and fried beans

was incredible and supportive of my health issues and went out of their way to make sure my young kids and i

facilities , kitchen, laundry

including refrigerator, little kitchen and laundry

they offer free parking and free usage of laundry room

my only complaint is that the cleaning staff did not leave water bottles and a laundry bag when i first checked

breakfast was good. rooms were comfortable.

breakfast is not inclusive, i mean, they need to organize dishes for vegetarians

there's no breakfast

i didn't like the breakfast

got up late and missed breakfast but we are very happy with this hotel

charged us $40 for a towel that was stained although it was watermelon my kids cleaned up

wasn't cool enough even at its coolest-lowest temp setting, pool wasn't working any of the

great location, staff, spa service,

the pool is quite small however it was still fun to sit in for a while and the gym is very nice and has

breakfast buffet was awesome and offered a lot of choices

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

the gym on the 12th floor was also clean and well-equipped, with great views

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

also the hotel had a conference full of kids so the elevators took forever

not ready, and that i couldn t invite my family for the breakfast buffet to visit with some

thankfully, one of the waitresses noticed and offered to bring me food directly from the kitchen, which definitely

breakfast was really good, they really bring the mexican flavours to the table

good maner, pleasant atmosphere, good location, great breakfast, wonderful shower, very nice view, overall i

that my kids were sad they had to leave!

we enjoyed just being by the pool, and even in our beautiful room

concierge jaime castillo was excellent mexican charm of hotel was lovely antonio in the bar was great nice

it backed onto a parking lot and received no natural light

mine faced the parking lot but it was a corner unit

was slow, it can be a little better and they offer almost every channel imaginable especially for kids

on the positive they did give us an early check in which was very helpful as we had our baby for the first

called for laundry pick up and and no one came for a day so i gave up and asked for a 3rd time the next day

wifi is limited to a certain number of devices, which makes sense, but sometimes i had troubles

is well worth it, pool bar and area excellent, lobby bar in the evenings great

staff was rude, breakfast was poor and lot's of plastics, rooms are too small

to much plastic waste at the breakfast

breakfast also was absolutely ok for quick meals in the morning and you can have coffee and other

you could improve your breakfast

nice parking

it s a bit outside of the city centre so you will need a car or transport but they have ample parking with

breakfast was magnificent, the bar area was nice, the bell service was excellent

great location! great wifi and front desk staff was very helpful and friendly.

was very difficult restaurant and bar were closed on sunday

parking area

wish the hotel expo had shuttle service from the airport

everything it was just perfect, specially the fact that the parking area is secured

excellent staff! comfortable room. breakfast was great.

wifi code never worked. tv cable malfunction. poor breakfast quality.

great location, great breakfast

the 24 hours room service were really fast and efficient in any question or petition

hotel bar but most important the rooms are not clean

the rooms have everything you could need and the room service is

service was horrible worse staff treated our family pet very poorly service was the worse i have ever had they

great lobby. rooms was cleaned daily. excellent laundry service.

is uncomfortable, specially if you have kids

entire staff, starting with the people at the front desk, waiters, valet parking, cleaning crew, room service,

excellent services and hospitalities 4 estacion restaurant was super nice spa facility

have been staying there 20 years the location is great nice clean area we love the bar with big fireplace and

didn't have breakfast

the rooms are nice, beds super comfy, great linens , room service was excellent , kids loved the pizza , adults

we also used the 24/7 room service which helps after long long days out

friendliness of the staff, the location, available parking as well as proximity to restaurants and coffee shops

the gym had some non working machines. the machines that worked were clunky ud83eudee4

bad wifi

the breakfast was really good, very central, close to a couple continent stores.

breakfast is very limited and not good quality.

breakfast service was so so we never really got what we ordered

the breakfast is disappointing and overpriced

excellent breakfast buffet

pool wasn't really clean, but still a beautiful place

staff, modern, amazing rooftop pool and delicious breakfast!!!

hotel has no valet parking, and using their parking lot is an issue because you cannot just get in your car and

great breakfast, very comfortable beds and a lovely view from the rooftop bar (incl. a pool)

the room was very good. the gym and pool area very nice. breakfast also good.

the parking has no elevator to the lobby

nice terrace. nice room. good breakfast.

spacious rooms, good breakfast and great staff

no hot food in the breakfast

the breakfast

we were in the rewards part of the 17th floor but all around were screaming kids

pool area is a little bare and there is no hot tub but still good for kids if you have them

swimming pool with no sufficient chairs. room service is late.

i picked the hotel because the location had a pool for swimming and the pool was not clean and had a bad smell

no atmosphere, far too quiet. no bar near swimming pool. expensive

plenty of great amenities. good kitchen and gym. clean comfortable room.

location, excellent parking, and onsite restaurant for breakfast and dinner

parking and big rooms

mal wifi

wifi was very slow and sometimes it was not working. not many restaurants near the area.

everything was good except the wifi and location.

not like the fact that there were kids there

first day loads of kids screaming around the hotel

elevator ud83dude12 it s hard to go up with the kids and stroller

too many kids... bathroom small... don't like the shower head

had a nice pool, gym, restorant, 24 hrs sauna and room service

location and parking.

parking is small, difficult to drive around in it and incredibly dirty

location, parking

i didn't have breakfast, i checked out early.

good location, very close to expo guadalajara, just cross the street. wifi is fast.

also the breakfast included in the stays has the necessary variety

breakfast, juices, mexican buffet, fruits, coffee

the service overall it was good. the front desk staff very polite. the gym was open.

the breakfast is amazing, together with the staff they are always alert and ready to help.

the breakfast was nice and our stay was pretty nice here

water in pool ,very cold.

and cold, no heating option - room lacks lights for the night time - no restaurant for meal or room

the pool was cold

breakfast was good, but i would appreciate more variety of fruits and cheese, and juices.

everything was great ! location ,service , breakfast was excellent