Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the bed was a kind of excessive soft, but my kids love it...
traveling with my kids i felt like we had no privacy
and couples who just want a more low key serious experience also good for families with raucous kids
only thing negative that i can say is that we were on the terrace in the pool and there was no one in the bar,
staff were really friendly and accommodating, at the bar they managed to find the arsenal (football) match and
Booking Options
Free Internet, Kid Friendly, On-Site Childcare, Avaialable Crib
delayed room service
room service knocked on our door after ten to bring coffee
meant that i could not eat breakfast at the hotel, they refused to serve me a basic breakfast as room service
i love that it is pet friendly and the breakfast was great
service at the bar was extremely slow
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
have fun, however noise was so loud across hallways and within the hotel rooms at 3am that our kids had a hard
uneven : towel service, no robes, room service was on time but not always what we ordered.
mini bar (completely empty
) and room service process is rather 1 star than 5 stars (what you pay for )
oh and mini bar was empty, so couldn't even grab a drink
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
views of the mountains around from the pool is dope too
room service and kitchen served us a nice meal
room service
if i had to mention an issue, it's the wifi and the low 720 mp transmission of the television in the jr
the gym was also great
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast is ok i say they re missing the pancakes and or waffles for the kids
breakfast was good barrier tea of choices to eat, the location as well, the lobby it was good
staff, facilities, location, and complementary breakfast were all fantastic
breakfast was wonderful!
well located and comfortable. gym is neat and the breakfast offers variety of options.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
unico que no me gusto fue que pedimos una tarde room service una sopa de jitomate que estaba extremadamente
todo en nuestra estancia estuvo perfecto, la ubicacion, el servicio, el hotel, el gym del hotel!
awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have breakfast before
the breakfast could be better
the service was awesome - especially on our last day, the kitchen opened 15 minutes early so that we could have
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
access trough the door and ladders from hotel to mall is not very ergonomic and safe, people and kids can slip
buffet breakfast was over priced
quiet place/ gym/ pool/ nice area around
quiet place/ gym/ pool/ nice area around
breakfast was spectacular: a lot of choices for each taste
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
it is an indoor swimming pool and we were woken up by the kids that started swimming and having fun while being
extremely nervous to go to monterrey (i ve never been before) but now i want to go back with my kids
and you should not miss brunch or a drink at the bar at the end of the day
the bar hours are non existent
the bar was closed on nye afternoon/evening
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
spa was not working
parking lot
so beautiful, food is great, spa was relaxing, location is good
wish it had a pool
late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
need a pool for the kids! monterrey is so hot
add a pool
not a lot of food options for room service
more food options for room service
they keep after many details here, hard to find the parking/entrance but valet amd staff are great right infront
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
we had to ask for dryer in the room, laundry coins sold, but had no soap
the food at the restaurant is delicious, the bar staff makes great drinks
conditioner works in all the hotel, many hotels cool rooms and común areas, restaurant offers breakfast buffet
breakfast
i also like that the wifi was strong and i had no issues getting work done
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
i wish they had utensils and microwave in the kitchen for guests that eat at different hours
good location, great breakfast.
great business center. delicious breakfast.
breakfast was good, good variety, great coffee. location is good..
parking was easy
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
great location, awesome price, very nice rooms and the kids loved the pool.
swimming pool too small, not enough parking lot
no pool working and no breakfast insluded
great location, awesome price, very nice rooms and the kids loved the pool.
parking lot is cramped
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool
the breakfast and beds were incredible!
breakfast food and service was also good
breakfast was good but
bed, love the body-length mirror on the bathroom door, breakfast and service is great; and kids enjoyed the pool
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
did not include breakfast so make sure that your breakfast is included before you pay for it because it isn
friendly staff, clean, accessible parking.
breakfast options very good.
the location was great for us. we liked the covered parking at no additional cost.
lied to us with the breakfast for 4 adults, i got charged for that amenity and in the morning they told us that
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
i travel with my kids and i felt safe and secure
old towels, gym machinery very old, not hot water on the shower
3 minutes walking amazing breakfast buffet
gym
pool and fitness gym not as photos appear.
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
there was a nice, warm friendly vibe kind of hipster, with young families and kids in the lobby area plus a
location and free breakfast for the kids
bad conditions in room and gym
food at the bar was outstanding
i asked for room service and it arrived super late and the soup all over the plate
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
couldn’t do early check in and late check out
i love the breakfast
facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2
access and location, the breakfast is excellent and the associates there
24 hour room service is not available
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
group of kids were making a lot of noise across my room, so i decided to ask to be change to another room
i still waiting for the extra towels for my kids
they allowed me to check in at 12 pm which was great for my kids
ac kake a lot noise i needed turn off ,som people and kids make a lot noise they talk a lot and the kids running
was little noisy ,kids running in the hall ,even adults making noise they tought they own the hotel ,playing
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
i love that i can step out the door and have shops and dining right across the parking area
the pool wasn t working and on the middle of the night the electricity went off.
dirty pool and same breakfast
they also offer free shuttle service in 10 km radius which was very convenient
- the gym was always missing towels and water
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the pool was the best! and the room itself was excellent!
parking garage entrance was tight and no great parking for suburban.
was difficult for uber to find since there is no proper parking availability and worst of all the ac broke down
the beds, the gym and the pool
during breakfast i had to ask 3 times for napkins and we asked for the room service menu at 9:30
Booking Options
Swimming Pool, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
could do with a bigger breakfast area.
challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area
free upgrade to a suit, great modern rooms and lobby. the free breakfast was also very good.
disorganized breakfast
awesome breakfast! friendly staff
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was great, the rooms are spacious and well equipped, perfect for longer stays with kids, good breakfast included
great location, excellent breakfast, parking available
the staff was very accommodating and the breakfast nice and easy
personnel, bed, breakfast none
excellent breakfast,nice pool,location,staff. had everything.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
the pool is very, very small. more like a children s one.
parking was too far away from the hotel
on-site free parking
great location and overall good service, especially the kitchen staff
parking area is for free during your stay
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
i might add that breakfast could be a little bit better
the place has a nice rooftop and a pretty decent gym
love the location, everything walk distance and omg the breakfast was amazing
very close to kali coffee, great gym and terrace. good breakfast.
you also have a large gym on the roof
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
was receiving several phone calls in my room from kids making jokes the cleaning ladies were making a lot of
the complimentary breakfast is great with plenty of options, sweet and savory
breakfast was really good. check out time polite hostess
has parking at the facility. easy to find. excellent price
later i asked for the missing towels at the front desk but they said they were at the laundry
Booking Options
Free Breakfast Buffet, Kid Friendly, Avaialable Crib
food , not very helpful girl at breakfast .
the breakfast is not good, and the area wasn t clean
the breakfast
shocking breakfast , no tea , orange juice dispenser not working
Booking Options
Swimming Pool, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
the speed of the elevator very fast but funny for my kids
turned on cold just a bit if to much it would become freezing, sink clogged, temperature in the pool area needs
breakfast and snack bar are always awesome great value for price
indoor swimming pool with templated water which is awesome and there is plenty of underground parking space
gym and pool area with a breath taking view of the mountains
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
loved the view from my room and that there was roof top over pool
pool was cold, we had to stay at the jacuzzi all the time
pool and location
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
parking lot is sufficient
also, they were building the new parking lot all night outside our window, we didn't manage to get any
traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot
is old, the room is ugly, the window was small in the corner of the room with the view to the parking
hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
carpet smells old!
nice little gym
wifi was a bit slow, text and email communication was in spanish only.
stay after a long drive - pet friendly & great location
the rooms were hot, it was not easy to contact room service. the carpets are aged.
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
instance in our room the lever on the toilet was flimsy and the lever actuation was not the best, room service
ordered room service on our last day
the wifi is excellent
service was better as fiesta americana. common areas and gym looked well used.
the rooms are big, the staff are very nice, the room service was great
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
both our mattresses had large patches of stains presumably from kids wetting the bed
the macroplaza is very big with lots to do for the kids
saw roaches in our room, you could hear all the noises from the people in the next room (they had kids so it
no problem with the check in. parking and elevator good. excellent ubication
loved the parking availability, at no extra charge
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
the wifi was very good when working (90% of my time there in 3
room too cold for me. no way to control temperature. wifi very poor.
wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i
Booking Options
Free Internet, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
weren't in the room much, but when we would go back to the room after an exhuasting outing, the kids like to
breakfast was delicious but could use some protein options like egg, because it was only
wifi was really slow
breakfast and no wifi in the room.
the restaurant, my family and i went for breakfast and did not have very good service, it was not that busy
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Avaialable Crib
the breakfast was awesome and the staff went out of their way to make sure we were happy.
very clean very quiet. good breakfast.
personal was very friendly,the location was i plus , i really enjoyed the atmosphere even the parking espacio
maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched
parking