wifi could be better

exceptional customer service in hotel/ bar and dining

loads of parking, although i was walking the canal

good car parking, quiet location, friendly staff. room very comfortable.

10/10 breakfast

excellent facilities and breakfast. hosts were wonderful and accommodating at all time.

the continental breakfast was served in a lovely basket and my gluten free diet was well catered for

we were greeted with a bottle of fizz and rose petals in our room which was amazing

good parking facilities comfy lounge with easy to use coffee machine you could access at any time great

excellent stay! very clean, friendly staff and good breakfast - highly recommend.

we opted for room service which was served promptly and presented nicely on a white linen lined tray

low flow shower not told about wifi code and eventually found it on small card on mirror an hour before we

friendly welcome, comfortable bed, very clean, on site parking.

great accommodation and helpful staff. super that the hotel is pet friendly as well.

plenty of parking space

quiet though so no concerns there but if it was a busy weekend walking through there with my kids might have

no food available, described on website was and room service was, but nothing and 2 hungry kids later at night

booming very loud couldn t turn the tv up as there was no point as the music was loud we had kids and they

the kids enjoyed the huge television screen in the living room

there wasnt nothing i didnt like, the hotel & bar were both very warm & had lots of character

good wifi

breakfast was very good value for 6 extra

nice boutique style feature. great bar area and top notch breakfast

), lovely clean bathroom, amazingly good wifi, parking was across the street in the church car park but only a

sleep in a while very cosy and comfortable added bonus was the great complimentary continental breakfast also

the room size and huge bed (could have fitted the kids as well if we had brought them)

awful night sleep especially when your away with your partner and want to cuddle up with no kids trying to

bed was as bouncy as a kids trampoline, the bed linen and pillows were very poor quality

being aloud in the bar after a certain time even tho it s a hotel and kids should be accommodated

room little dark lot's of kids outside hotel in park at night could be very noisy

wouldn t recommend staying on a bank holiday as lots of little kids running around all night (and i mean until

whole stay was amazing, the room was gorgeous, and the beds so comfy me the partner and the kids will definitely

kids liked the pool link

and rattly, blind was broken continental breakfast a little sparse, only cereal on offer aimed to kids

hydrotherapy bath in the suite was fantastic and the kids loved watching cartoons on th huge tv

very clean and comfortable the family room was great with separate sleeping room for the kids

only down fall was we were a little hesitant with the kids room being near the door, but it was fine as we

room was modern, good size with separate bedroom for the kids

the kids also loved having their own room and tele

i would say the hotel is suitable for a mature couple, no kids who like eating out

cost of kids breakfast, should be less for children under a certain age

window can be opened but not locked in slight open, so wasn't able to keep them open with my kids asleep in the

disappointing especially for the kids

enjoyed our time in the gym and

were disappointed with the wifi at the hotel which was very poor and didn't work most of the time

accommodated my wife and kids so well to make their stay so much better

and we took rechargable night lights for the kids

loved the staff room and food the only problem was a late wedding /party on and with two kids i was right above

unfortunately was woken up by the kids party that was stood outside making noise until 10.30pm.

too small twin room booked got bunk beds for kids when clearly stated it was adults staying wedding had stupid

obviously some kids and their irresponsible parent left mess but it was still there next morning

get some kids running up and down the corridor on our second night which was a little annoying at

the pool had a loose floating spotlight in the pool, which they claimed to be safe even tho kids were swimming

surprised charged for kids breakfast two with two adults paying

maybe a kids menu aswell even though the staff did help on this situation aswell

reception staff and restaurant staff lovely, the chef asked if we wanted our kids meal out with the starter

have the other beds made up for kids (soon rectified) but the 2nd child bed was what looked like the back of

kids struggled in the toilets

would have been better if the kids were out by 9pm and not in the back tap room.

kids running around all night loud music being played all night

kids bagsied the main bed so myself and partner were on the sofa bed, rather uncomfortable and my

they sure did deliver, staff are very friendly, and the guests were helpful too esp with the 4 kids i would

will do there best to help you, breakfast amazing, always stay here when i go out with my big kids highly

the woman screaming at 4ish in the morning my kids were petrified.

of the guests or residents were very loud and kids were allowed to run wild in corridors and stand on dinner

thing that we were on the second floor so was tiring for me to go up and down the stairs with kids and medical

felt rushed with the kids

a fan of evening meal but did not let that bother us to much was worried about breakfast

very pleasant lay out both the bar and restaurant

breakfast experience, useful to have parking and great connection to the city

great for visiting family in the area, play park for kids and free car parking

loud, massive empty spaces where tables would normally be, so we felt like we were at a pub with kids play area

hotel was very clean with a kids play area outside & a lovely decking area overlooking the lake

when you have kids, having wifi can be a deal breaker so i was disappointed with this

very close playground for kids, our daughter loved it

there is also an outdoor play area for the kids

the room was noisy as it overlooked the bar/restaurant/kids play area

wifi and tv in room

the parking was a little chaotic, and there was no disabled parking

pet friendly hotel and very helpful well mannered staff

for 3 nights in a suite as there were 3 adults and 2 kids

& spacious room, minibar drinks were liked by the kids

& spacious room, minibar drinks were liked by the kids

the windows are soundproof, and for an added bonus they had netflix ect on the tv and wifi

balcony area was amazing and abdul was so friendly making sure the room was ready for our early check in

places we visited speke hall ( loose the kids in the maze) national trust property

214 door had no lock inside, so we always had to be alert so the kids don't the door and go outside

toby carvery next door. cleanliness was very good. parking on site.

free wifi great

a penalty charge for parking in the hotel carpark despite giving our car reg number to reception

inconvenience when you pay this much for a room and need to be on time for business meetings and kids activities

the pool made it for the kids

small rooms. fitness centre opening hours limited for kids

we loved the pool, or rather our kids loved the pool.

the swimming pool is too samll and suitable for kids only

my kids didn't want to leave

staff, especially anne and kate who fronted the visitor reception and bar restaurant service right across the

there was no room service available and food in restaurant, although being good was expensive and slow

staff, warm pleasant bar, good breakfast, excellent shower, convenient buses outside, free parking, good decor

wifi at all obtainable in our room, room 6

the match and he was extremely friendly to us and even posed for some photos with us and our kids

so close to anfield, ideal for young kids.

the kids loved the shuffle board so did the adults lol

was amazing everyone was kind and helpful and the family room we had was absolutely amazing the kids wanted to

would highly recommend especially if you have small kids as so close to stadium

the shower wasnt very good. there wasnt any eateries in walking distance for kids

the complimentary breakfast was an added bonus and the kids loved it

would definitely recommend the hotel and if i stay in liverpool again i will pick that hotel my kids loved

kids absolutely loved it

member of staff was very accommodating, especially with the kids, and ensured we had everything we needed and

the hotel catered for different tastes and my kids enjoyed the variety that was on offer

2nd time staying at the arc and ideal location if you are attending a match with young kids

about it was just perfect, the staff were amazing so friendly with us all especially my kids i would definitely

only a 2-minute walk to the stadium and perfect if bringing kids

locator and cosy bar and restaurant

, tea coffee and everything else included sweets biccies and hot chocolate was great for the kids

breakfast was very good and the staff were excellent

the breakfast was outstanding with lots of variety - compliments to the chef and kitchen staff

parking available over the road though not free during the day as its local commune parking good wifi

, tea coffee and everything else included sweets biccies and hot chocolate was great for the kids

the bed was very small more like for 2 kids rather than 2 adults

location, location, location! early check in was a bonus. quality of food was great.

all facilities of high standard. food and room service excellent.

fantastic stay, got an upgrade on my room with a super sea view. lovely breakfast also.

the wifi was very weak and had to reboot all the time

the pillows were kids-sized - very uncomfortable for a grown person to sleep on

music in the downstairs bar on the saturday evening which could be heard in our room, with young kids a possible

kids felt really comfortable staying there

only sugary kids cereals, barely any fruit, old croissants

location for both stadiums, town centre 10mins away, near by kfc and mcdonalds for the kids

was awful, porridge, kids drink, an apple, jam, a knife and spoon

a little breakfast bag in the morning was just perfect to get you going ud83dude0a will use this place again

the continental breakfast left for us was more than adequate and included in the price

a fan of the 'continental 'breakfast

good breakfast, excellent location

late night bar, we are used to staying in large hotels with late bar service, however due to location of the

wet room was great, breakfast even better!

comfortable bed, lovely decor. fantastic breakfast. can t recommend it highly enough.

very nice room, excellent breakfast.

could do with more information in the room wifi code, checkout time, etc

kids drinking in the pub next door

car parking on site

one night stay for a local northern soul event in town. great room, comfy beds and car parking.

staff, large room with clean comfortable bed, tea & coffee available in the room, free wifi

no wifi clear in room

pub singer and local kids were very noisy

central location, nice and quiet. lots to do for kids

tells me even though there s a camera point straight at the room door it could pick it up kids running up and

bar was closed but this is to be understood, our visit coincided with the corona virus

parking was available nearby which was great

free breakfast , handy kids corner to keep little ones busy

even had a kids play area which our lads loved

it was all.good , especially kids play area..wee man loved it

the staff where friendly and great with the kids

no bath in our room as our young kids are afraid of the shower.

kids beds were uncomfortable futon beds with mattresses being a thin foam

old world charm. kids from nz not stayed in a old hotel

hotel surroundings creates a relaxing atmosphere and the internal decor was just right (very nice bar and

we stayed with our pet dog, and was made to feel very welcome

wifi broadband supposed was quite slow though, but tethered to 5g was fine

really say there is anything we didnt like but for people with kids be aware this venue is located next to a

comfy bed, nice shower, restaurant and pub on site, great parking, strong wifi and phone signal

good location and very nice bar and restaurant area

early check in. very clean and kept well. staff are very welcoming.

tv reception was poor and wifi signal was weak

complaint but there was live music playing in the pub the night we stayed so it made getting the kids to sleep

was stunning, room was clean and warm, live band outside was a nice surprise, happy kids with a small park and

great location excellent room great staff ample parking good food to high standards

sorry, i didn't catch his name, but he was helpful with the wifi, kind and attentive

welcoming staff, early check in comfortable beds spotlessly clean room great food value for money dog friendly

rooms we reserved were not available and they tried to put our family of two parents and four kids into three

one good thing i guess was that they worked to get us a bed in a room for our kids when the rooms we reserved

not good choice for kids

great for family with kids as the bar is not policed well on who they let in

not good choice for kids

breakfast was run by school kids (cheap labour) with far too few staff considering how busy it was

manager who came after another half hour saying he was very busy and had taken the charge for the kids meal off

the spa had kids swimming lessons

pool very full as it is used by both club members and hotel guest and swimming lessons for kids

small , cold , out dated and when it rained a leak from the window spa was full of kids having swimming lessons

free spacious car park, and i could afford separate rooms for the kids for the price of just one room in a

going on in grounds so noise was awful people wandering up and dow landing all night woke the kids several

kids from party screaming and playing outside bedroom windows

staff were very friendly and the room service was done to a good standard

it has plenty of parking spaces