the pool wasn t heated

we were told we couldn't reserve a time for the shuttle so we weren't able to use it at all

the view out of the window, free wifi

guest laundry facilities broken and a little rundown.

shuttle

pool hours could be longer

there was no tiles for the swimming pool

lack of information on check-in about covid 19 restrictions on room service.

limited restaurant and bar offers

the lady running the bar the night we were there was the best

my kids were really sad they didn t get that part

it was my kids and i eating pizza and talking

kids running around knocking on doors

kids slept well there

cookies were delicious and kids lived that they could get them at front desk in morning

my kids were not able to connect to wifi due to service problem during our first day stay

noise from freeway kept us up all night after a long day of travel with 2 kids

parking was a bit chaotic, when arriving later in the evening.

desk, breakfast staff, housekeeping and even a random lady we bumped into while looking for the gym

location was close to where we needed to be and had free parking

quite a bit of noise. felt like a party hotel. not great for young kids.

stayed for our anniversary evening, at home i have dogs that bark and kids that cry

i stayed with my kids and they loved it too

my kids were so happy

brownie dessert was frozen solid-kids couldn t eat it

usually order room service for breakfast

swimming pool is too small

ordered an external laundry service to pick up our stuff

gym also was perfect

reasonable prices for room service

i didn't ever get lunch or dinner because of the prices and also the mini bar and drinks that they have in the

the hospitality of the bar and restaurant was wonderful

there is a burger bar next door, there is a small bar around the corner

great wifi

great spa services, and modern vibe

went to take the kids to have a view and it turns out rooftop was closed i couldve paid way less anywhere else

i was traveling with my wife and kids, and changing hotel at 10

everything was amazing great distance to everything kids loved it

they even had peloton bikes in the gym which was great

i used their gym and it was very well equipped

no room service

there was plenty of street parking, so no charge there and they accommodated my small pet very kindly

got some great restaurant and bar recommendations from the valet guys

if room service was open longer

valet service was great; bar was great; room was great.

my kids were terrified and cried all night, we couldn't sleep

but we arrived late with kids and it was difficult to find the rooms

the front desk and entrance kitchen and lobby very nice

liked the location and that they were pet friendly

friendly staff accommodated to my early check in and late check out needs

we loved being on the top floor so we didn t have to hear kids running overhead

were a bunch of kids staying on the floor above us

our kids were bummed

kids being there at all ud83eudd23

lots of parking

location was conveniently located in a quiet area, and there was plenty of parking available for hotel guests

the pool is not heated but ok

need more parking spaces.

wifi did not work for my laptop

bright, welcoming public areas & handy little fitness centre for some treadmill walking

kids love the pool

floors really dirty, my kids got their socks dirty from walking around inside right away.

it s was a bad experience for my kids

i had to spend sleepless night with my kids

kids loved the pool because it went to 9ft deep

he was very nice and never complained or made me feel bad about the kids in table area by pool

pool being opened so late in the night meant there were loud kids late into the night

breakfasting was delicious . swimming pool was fun for my kids

we were there for our kids tournaments and heard many other people make the same complaints about the staff

breakfast and location were great! the kids enjoyed the pool

close to everything i needed and my kids and self where safe

it was clean but it smells like someone was smoking in it.

ac was great, no noise in parking lot.

floors were a bit uneven, room smelled like smoke even though it was non smoking.

no wifi available!! for three days . not fair.

my kids played volleyball and swam in the good sized pool

if you have a lot kids you need to stay in this hotel

the swimming pool needs some remodeling or something it's a little too dirty

breakfast was great each day and well as a few dinners all complimentary

nice clean great location and that the pool stayed open until midnight

not enough parking

close to the airport with prompt shuttle service

bed was very comfortable, the room was quiet, and the shuttle service was excellent (at 4 am

the hotel has a laundry room and a gym

the breakfast was nice, the staff was kind and it was

the whole reason we booked this was for our kids to swim and have fun

the kids loved the pool

room was next to hotel laundry and pool with screaming kids across the hall

kids loved the pool. the beds were comfortable and the scenery was amazing

kids enjoyed the indoor heated pool. they also loved the texas shaped waffles in the morning.

the room was small no microwave for the kids

also, our kids swam in the pool and had a napkin covered in blood wash up on them

booked for 2 adults and 3 kids with free breakfast, and they just gave us 2 coupons for the breakfast

airport shuttle

pool was accessible and

they will not give you a room with 2 beds. kind of a hassle with kids.

my kids was so upset

i traveled with my wife and kids so they had to sleep on the couch

that they had no questions about how many kids!!

she does not like kids and will harrass you if you have kids with you

too many kids in the pool.

felt we got shorted on the breakfast options.

also no laundry area

sunday morning we were going to swim but the pool was dirty and green tinted.

to the wind, the pool umbrellas were removed

no pool for the kids

the pool was great, the breakfast was nice, and the bed was comfortable. my kids had a blast :)

guest up stairs had kids that were up running and stomping around till midnight

could hear the people next to us (well, their kids), so i guess the walls are not super thick, but much better

location, close to kids activities and restaurants

place to stay, we chose holiday inn express because of the breakfast provided for our family with kids

i booked here due to having kids and making it convenient in the mornings

bathroom tub was chipped and kinda scratched my kids while taking a bath.

breakfast was included with stay and was a good assortment of hot and cold items

the fact that no full breakfast or pool and spa availability.

didn't have enough towels for 2 adults and 3 kids.

pool was closed (disappointed my kids), and the rooms i reserved were a little run-down

air conditioner and coffee machine were broken and no wifi

the room smelled like a pet had urinated on it

pool was closed for maintenance the entire weekend my daughter and i were there.

6 teens wanted their own bed they were bickering over who was sharing with who and then the kids were

breakfast was good

6…teens wanted their own bed…they were bickering over who was sharing with who and then the kids were

very quiet, breakfast was great. so clean.

breakfast was great! bed was very comfortable

the breakfast was delicious, it had a nice variety for kids and adults

great location. good breakfast and appetizers at night. great heated pool and hot tub.

the pool had green mold.

the room is what we needed. love the grills and pool area

breakfast should be little longer

last minute changes and they were booked so i had to sleep on floor and kids on bed.

my kids hated it

some kids were outside running around and it was loud in room

waiting 20 minutes when you have been on the road half a day in the heat with little kids is not ideal

the tv had netflix that we could sign into which was great for the kids

kids screaming until at least 11pm and again at 7am

like the warm water on the swimming pool and the open times very flexible from 6 am to 11 pm kids really enjoyed

the kids loved the pool

my kids loved the indoor/outdoor pool, our room had a beautiful view and the cleanliness of the hotel

parking was difficult to find at night

retarded kids walking the hallways barefoot

a room that smelled awful, when i went back to the receptionist she said that the room was non smoking, she gave

smoking room it smelled bad

parking lot is extremely dirty/filthy/garbage everywhere, other guests throwing dirty baby diapers

was not at all like the picture, pool was dirty, overall too many inconveniences

wife and i always take our 3 kids water parks during the summer

staff clean rooms, always everything fresh, the kids love the 3ft pool

i loved the swimming area! so did the kids.

area, so many different variety of food and loved how there a gift shop and also a pool for the kids and adults

kids can have fun during the summer.

very clean and staff was friendly. my kids loved the outdoor pool.

wasn t included :( since we booked through booking according to hotel, very sad because my kids were excited

the room was comfy with good bedding (including the sofa bed for kids), all was clean and we did appreciate

experience was great we loved our rooms my kids loved the fact that there is an indoor and outdoor pool

kids outside smoking pot near door entrance b4 they walked in pool wasnt vaccummed didnt feel

( mainly chose this hotel for the pool because i have 3 kids)

two beds fit but no space to move between for myself and 3 young kids

music loudly with exploitive lyrics , which was really uncomfortable when eating with my small kids and mother

pool was too cold

room service was great, bed comfortable. breakfast was delicious...

the property was nice and large enough to take a walk with my two kids

the kids 11 and 13 loved the loft with its own bath

breakfast wasn t very good but my kids did enjoy the texas shaped waffles

they have two pools onsite, one for kids and other for adults

walk to my room with two kids; staff didn t offer to help my bags

the staff is friendly and the little heated indoor pool is nice for the kids

kids got sick and vomiting due to how hot the room was

at 11:15 me and my kids go to get some drinks and the pool was full

clean, spacious, comfortable beds, pool was warm for our kids to swim

other guests were rude and made my kids feel uncomfortable at the pool so they got out that was the reason we

kids running and jumping up and down the hallways while trying to sleep in a expensive room wasn't

there was a pool, laundry and a gym available for guests

the breakfast was good

the dryer stopped working while we were doing laundry

clean rooms. good breakfast. good customer service

it was family oriented felt safe with my kids

good decent breakfast! kids loved making their own waffles

my kids couldn't eat, it made them very nervous

had a room facing the pool, and some kids went into the pool at 6:30 am, screamed a lot, and slammed the loud

didn t clean my room at all i stayed for 3 night with two kids

closes anyway but it is nice to have we put the chair in front of it, then all night long i heard kids screaming

the emergency door has a big hole unsafe especially for kids liability

my kids were very disappointed

ppl don t respect i understand this is out of their control but not a good smell for us n the kids so we left

kids in the room next door jumping on the bed and throwing things at the wall, it sounded like

air conditioner was not working well and when we took our kids to swim you had young people drinking alcohol at

location was good. my kids liked how they had a pizza hut in walking distance.

trash truck came and collected trash at 3am and woke myself and the kids up

time to check in i had to wait 2 hours after a long flight wait kids to get a room and i feel you guys can mee

not big enough for two adults and 3 kids - but we made do

pool was big and nice for the kids

the chlorine would hurt your lungs smelled alot and eyes would burn just by sitting in the the kids swam but we

kids were terrorizing the adults in the hot tub

had a long day driving from san diego with my wife and 3 kids and noise continued until almost 1:30 in the

also, we chose not to use the swimming pool because it looked very dirty and that jacuzzi was broken

what breakfast?

better breakfast choice

i loved that the room had some basic kitchen stuff - especially a drip machine as i'd left mine at home

breakfast was hot with sausage/ waffles/eggs

breakfast was really tasty great variety

very nice, clean hotel, very good breakfast, room super comfortable

the pool was dirty, i understand its an outdoor pool

the breakfast was really good

pool and gym

breakfast was minimal

bad, to many people drinking outside of rooms and outside of parking lot not a good place for kids to

they were going to refund me so we could go to another hotel where i would be able to give my kids a bath and

my kids kept taking their socks off and their feet would get pretty dirty

said free breakfast when booked but the breakfast was closed and being used to keep staffs kids in

i had my kids with me and all the stairs and hall ways smell to weed

have plenty of hand sanitation areas, pool area was clean and has good limit for covid right now kids loved it

mind you we had kids with us

paid for a room for 6 people (3 kids) but weren't given any sheets or blankets for the sofa couch, when we asked

the floor of the pool was peeling but our kids didn't mind

indoor pool for the kids and breakfast. sofa pullout bed was comfy for two kids.

to me and my children on this visit and helped extremely by giving me a room in which my kids wouldn't disturb

kids were very pleased with the room

parking is limited, if you find a good spot to park stay in it so you don't lose it.

breakfast was one of the best

the breakfast' could have been better. the swimming pool need to be cleaned more often.

kids

bed was comfy, to many kids in the hot tub. hotel was great

i loved the room and the pool was nice. the exercise equipment was nice

loved how friendly the front desk clerk was and the guys at the bar that helped me with food

friendly staff and onsite starbucks. nice patio with fire pit, pool & sauna spa tub.

swimming pool was small but the kids really enjoyed it and it was clean

kids came in at 1:30 am partying and i couldn't get anymore rest

was a good stay my kids where able to swim without any staff members complaining about them being in the pool

once 10pm hit the two kids traveling with me and one adult were in the room while i stepped outside and i get

there where kids running up and down the hall being loud

beautiful clean property! games in the lobby were awesome for kids!

upon entry, kids running around everywhere being loud

the breakfast was good

ease of checkin & checkout process, cleanliness of property & room, all amenities, parking

was really nice everything i needed was accessible breakfast was delish my stay was very

room was very clean. facility was well kept, staff was friendly and breakfast was great.

always clean and great breakfast.

the accommodation was great and the breakfast was excellent.

breakfast and there was a kitchen worker who came out every morning and would say good morning while

very nice and the breakfast was terrific.