the location was very easy to find with plenty of free on site parking

quiet, comfortable, large rooms, great bar and restaurant, parking, wifi, comfortable beds, clean, very friendly

hotel is absolutely great, the rooms are so comfortable and spacious, the bar is laid back, just

excellent service, nice big rooms, restaurant and bar with a lovely library.

however i was really impressed with the whole hotel, pleasant staff and comfortable room, bar and restaurant

the kids enjoyed the ghost room and the food was excellent

there is also a great play area across the road, which our kids really enjoyed

even though we coukd have all fit into the one suggested for kids, one with queen and 2 twin bed

front door and car park have busy road in between them - beware if you have kids when exiting

great location, beautiful gardens, great castle tower for kids and adults, nice staff.

beautiful food for dinner and breakfast

the bar man whipped up exceptional irish coffee and espresso martinis

room was very spacious and beautifully furnished. food very good - breakfast and evening meal.

beautiful hotel with great food and bar with live entertainment ud83dudc4c

hotel is a lovely old property right on the harbour with private parking in front

tv has netflix (you need your own account) so great if you have kids with you

staff went to extra lengths for our comfort by making us sandwiches after room service had finished after we'd

breakfast was great and the young girl serving us was very helpful. the grounds where great.

wifi was free and easily accessed

the wifi worked well and there was a kettle for hot drinks

and the quality of food far below average, not to mention the steep cost and lack of healthy kids

opening times for kids are 9-5; 9 is too late as breakfast finishes at 10

no kids menu or plain food for fussy eaters. only thing child could eat was chips.

the spa was lovely but v rigid about the kids. but overall very good facilities.

the spa/pool/sauna/steam room is great

the spa and service is amazing! particularly the new drinks service to the pool.

great food in restaurant and bar, at breakfast time and evening time

the wifi connection didn't work in the room

the hotel was warm and clean an excellent location and good car parking

and lastly the prices in the bar are too much, it is nice to pay a premium price to stay in a hotel but it is

parking on the street was fine, found free spot every time

i also had access to my own sitting room - with a sea view and also a kitchen/breakfast area

very quiet and comfortable at night and a love light breakfast

is located very close to bangor marina and there is free parking either near to the marina itself or on the

had bedroom and large ensuite plus sole use of dining room and lounge with breakfast left for us

was very hot in the hotel and the water from the taps was boiling,which may be dangerous for kids

nice clean, comfortable room - separate room for kids which was nice

when turned off, could hear it all night and to make it worse there is extractor fans from the kitchen and hotel

venue and lovely location with really easy access to the town centre and the seafront, with free parking very

attached restaurant with bar searved excellent food and a great selection of local craft beers

room was double booked had to move rooms on second night and use a fold out bed for 1 of the kids

wifi could be a bit better on top floors buffing and going one bar two bar poor

of parking

1st class food served in bar with exceptional live music on sunday night

the wifi was very poor as we were unable to watch netlix in our room

restaurant manager and her staff were fab :) thanks a million, me and my wife will come back with kids ;) bartosz

no kids facilities

loved the dinner and breakfast

car parking and close to entrance

no issue with when we asked for a late check out

have done with a tv in adults part of the room not just in kids area but wasnt a problem

friendly service ,excellent information pack ,breakfast was superb ,free parking ,helpful in every

staff excellent breakfast and place so clean and comfortable have to recommend will definitely be

personal service, breakfast,

wifi and parking available

the bar staff were great

into another room lots of walls however we were only sleeping in there and it was very quiet car parking is very

breakfast was lovely from the plates to the food very hot

the fluctuating wifi signal.

the breakfast was very good. bed very comfortable

ince when i was last here) - bit blingy

nice location good save parking, our stay was very short had no evening meal or breakfast

staff at reception, the bar area and the restaurant were so friendly and helpful

were so friendly from reception to bar to restaurant

very pleasant, comfortable stay. half board package was good value. easy parking.

my kids was looking for juice and couldn't find it ,after another couple said its was in a fridge

traveled with my two kids

property has good parking in a quiet residential area

parking and round-the-clock access to the room is an advantage

great location and friendly atmosphere and free parking on site safe place.

was often crowded and on my last night, a sunday, was filled to bursting with families where the kids were

the bar staff weren't great - they were young kids who definitely would have benefited from some supervision

they had a ghost hunt for the kids which was brilliant

noisy kids we presume jumping off beds and stomping on the floor

breakfast was nice until kids were up without their parents and coughing into the hot plates

pool and hot tub were a big hit with the kids. good location as i have a relative nearby.

parking very busy with afternoon teas at weekend

we had a lovely room/ suite with its own small kitchen area too, so all the facilities we needed and it gave

would be nice if the bar stayed open later

there was plenty of parking

a kids room/play area

which isn't always the case with small kids

my kids were very upset it took so long to get their ice cream

stayed with my husband & kids

no pancakes/waffles for kids

negative was kids had to leave bar at 9

ve never stayed there with my kids and found the rooms on other sides very noisy and the corridor at a certain

main foyer were very dirty when we arrived, however there seemed to be a party/event with lots of kids running

room across from my room had kids in who were very noisy between 3am and 9am sunday morning

fault of the hotel but could not get downstairs a couple of mornings as there was a tour group of kids in both

there is room service every 3 days so no cleaning

room service non-existent not told anything about this on website or at booking in or reception

wifi wasn't installed yet, but it didn't cause any issues.

for 1 night staff were extremely friendly, great location right beside city centre , continental breakfast was

there was free wifi, but i didn't actually use it so can't comment

wedding was being held so kids were screaming and running up and down halls at midnight

would love a swimming pool or playroom for kids.

plenty of space in superior family room for me and 3 kids, beds comfy

and my fiance away for a night with no kids but hotel forget to mention they had two weddings on and our room

bathroom was dated. no facilities for kids.

it was going to be too late to use it due to travel arrangements after checkout to pick up our kids

booking dinner at berts jazz bar, arranging a twin room for my friend and i and to booking the spa over the

breakfast plenty of choice and such a beautiful room

the breakfast was delightful and the hot tub was amazing we had a wonderful time

everyone at reception, breakfast, house-keeping and room service provided friendly and professional service

noisy first night, i was in bed at 10 30 sunday and a concert was behind the building - raucous kids running

had meal i m restaurant food was ok few things they didn have and not a great kids menu

we loved it and will be back with the kids and friends

not really aimed at young kids.

our kids didn t change room cos they thought it was too much hassle

above and beyond to make our stay for my 30th birthday so relaxed and enjoyable with our 2 young kids

saturday night wouldn t be ideal for those with young kids

minus the kids

the rooftop bar, restaurant and outside bar are great

gorgeous bar and outside area

very busy with kids and drunk wedding guests

there was a school leavers prom in the ballroom so all i heard until early hours was music and kids

not allot of breakfast options for kids

the best breakfast choice in any hotel i have stayed in

staff so so friendly and helpful from reception to breakfast to bar staff and even the ground maintenance staff

stayed in a room with my 3 kids

room was next to a very busy pub, it was quite noisy as was the building, doors slamming and kids running in

very poor wifi television signal none existent

great location, quiet, comfy bed, early check in

good, some small card or something in the room with the wifi password on it would be helpful

location no need for keys free wifi

small room, not central, wifi didn t work, no fan in bathroom

walkable to many sights. free parking. delicious breakfast

comfortable spacious rooms; parking right outside, good wifi; netflix; tea/coffee/hot choc for our room; our

plenty of parking space

bar fridge, travelling for long periods of time i would like to be able to go to the supermarket

the breakfast was also very good

would prefer a bar of soap instead of hand wash. but that's just my preference.

breakfast was fantastic and a great variety of foods and drinks in the buffet so well worth the

great breakfast

friendly staff who made extra effort with the kids

for 1 night with kids 11 and 7

kids corner for breakfast i feel should be on wach day instead of bank holidays ect i come with my

very friendly staff, great with kids. everything was spotless, great food cant fault anything.

the kids very much enjoyed the free chocolate bar on arrival

living space and kitchen amenities were also added benefits to store milk or snacks etc for the kids

highly recommend it to families travelling with kids

loft room so much fun for kids

the large loft had everything you need and even added a little magic to the kids stay

was great and the kids loved it

how it was a walk away from everything for the kids, & a very close carpark

i stayed there with my two kids

no room service for the evening time to get the kids some supper. staff not very helpful.

she is such an amazing staff member, lots of help & recommendations for myself & the kids

staff went above and beyond. gave my kids treats on check in and check out. extremely friendly.

there was a lot of noise in the hallways, with kids, i know how kids are but when you pay for a nice hotel it

needs a better gym facility for a modern hotel

breakfast is 20 if you turn up or 15 if you pre book, we ate elsewhere and got 2 breakfasts for 13

large and full of extras, food wonderful breakfast could choose anything, staff very helpful a lovely hotel to

the service in bar was slow, food varriable , gym is poor

long and short of it is if u have kids or just want sleep don t stay here

there was no warning about the master switch and one of the kids turned it off when going to bed and we couldn

not informed about not being able to allow kids to rooftop bar after six therefore due to a later check in and

drinks in the observatory bar are a bit too expensive.

excellent breakfast with plenty of choice.

all while dragging two small kids around and baggage

friendly and understood the situation, they offered to help bring bags to the room and help with kids

one particular waiter in restaurant was so attentive and great with the kids extremely pleasant and helpful

our room was, was right beside an open top bar, myself, partner and the kids didn't get to sleep until 1

the other staff member who stood out to us was andrew the young bar man, again very friendly and made us some

the school kids were loud and obnoxious and very distracting as we tried to enjoy a drink in the piano bar

g nutella to the selection of sauces for the pancakes for kids

was first time in a long time me and my wife had a night away from the kids and the europa and our room surpassed

we ordered hot chocolates for the kids and coffee to the room when they arrived they were cold, we all drank

we had been looking forward to a ly in as we had no kids with us on our trip

the leisure areas great for families with kids but also had areas to chill out

the games downstairs were a bonus with the kids

kids loved the football table

lovely lilttle courtyard and loads of games for the kids to play with in the communal areas

perfect location + clean, comfortable & tasteful rooms + lovely & helpful staff + great breakfast + bar and

they also gave our two kids free cookies and milk at night

staff were excellent. kids received special treatment!

milk and cookies at the bar for the kids

rooms ok for 2 adults and 2 kids

everithing was fab, the room was clean and staff nice and helpful we deffinetly come back kids loved the hotel

staff were amazing and so nice to our kids

was very cosy and comfortable and they had lots of board games available if you have kids (or even if you don

we went as 2 adults & 2 kids (10,& 16), it was a bit small for us

rooms were comfortable for the 4 of us (2 adults 2 kids), and breakfast was very good

with kids, the lifts needed you room card scanned first before it would take you up, felt secure

very good and kids got free breakfast and family given adjoining rooms.

staff went above and beyond, great ways of including kids, fantastic breakfast.

also kids eat free with an adults

kids were well looked after & the breakfast was lovely

the kids loved the complimentary treats from the onsite starbucks

people (kids) not hotel guests coming into the foyer on occasion and using the hotel toilets

local kids running wild outside the hotel making a lot of noise late into the

came here with me three kids age three and under and loved my experience here

the staff members went over and beyond to help me with my kids while i was having my meal

this is, as the kids say, a bad look

maybe try adding pancakes to breakfast menu, for kids and adults

beds and all the kids slept like logs

great addition was the pool table in communal area keeping the kids entertained

i look forward to returning with my kids

if i had kids i probably wouldn't have used it but we love lots of craic and chatting new people

not kids friendly

2 breakfasts to the one room and got charged for room service for each breakfast even though they were coming

rooms were very good,,beds very comfy free wifi always a bonus

bath - not clean, bathtube was very old any did not meet my expecations of a spa bath!

loved the spa bath and bidet

kids were very noisy next door and across the hall running in and out of rooms for a few hours,

area is close to the university so there was some late night noise from kids coming home after an evening at

they have laundry service

had asked for early check in which was arranged and made my trip easier since we had been travelling since 4am

laundry near by

78 for breakfast with three kids was excessive

i loved the excellent staff at the restaurant, but no options for kids in the breakfast menu so the staff

entering hotel with luggage via the bar & shouting by kids who'd got into basement toilets but it was the

was an issue with wifi in the room at the end of the hall so i had to swap my room with my teenagers so they

wifi didn t reach to my room (2nd floor at the back) and because of that netflix on the tv also

wife and i and two kids stayed last night

new places for family kids were suggested, food was served with a smile

staff was very helpful and the room is good for a family with 2 kids

room was to small for 2 adults and 2 kids

and staff were fantastic and so friendly to the kids

room was spacious and breakfast was very satisfying

staff were helpful and the bar had a great

the beds were so comfortable and the breakfast was delicious

early check in allowed, friendly polite reception staff.

automatic front doors stayed open making the reception and bar areas cold

spa only 9-10 for kids makes it tight to fit in breakfast and a swim

little to do for kids, could be longer hours for children in swimming pool

forward to having a few drinks and relaxing in the bar after dinner a night away without the kids not that we

nice area beside the river, spa looked amazing could not use it as we have stayed in a lodge with kids

time coming with kids and disappointed

other residents very noisy kids shouting banging doors

the house was very good for the whole group. adults and kids. we felt like at home.

the breakfast is simple but tasty and totally free; my kids appreciated the orange juice, fruit and mini

it was easy to find. kids love the place.

it was easy to find. kids love the place.

very accomodating with kids

no elevators we could see so not good for anyone with mobility impairments or if traveling with kids/buggies

we did eventually get in but un necessary stress and with a couple of kids in the group i was very worried

lovely shower, had smart tv for the kids, bed was incredibly comfortable and, most of all, the staff were an

after we checked out, the kids and i went for breakfast in a cafe just down the street

liked the lovely person at the reception, he was very friendly with my teenage kids as well and it was super

lack of transparency with their breakfast charges for kids and adults

good bar menu. comfortable room. lovely & quiet.

everything at from the bar wasn t open and no food

there was no bar or restaurant

day before cereal for kids to be brought to room at 7

wasn t aware the apt s weren t at the main hotel until i checked in and had all kids and bags out so had

location , privacy and setting ideal for travelling with kids as it allowed us great freedom to come and go as

apartment was great for kids beds so comfy and really warm

we stayed in the apartments as we had 3 kids with us

the restaurant waitresses were particularly great with catering for the kids

travelled solo with my 2 small kids and the staff couldn't do more for us and were absolutely amazing

we were staying with kids and had 2 sleepless nights

perfect night away without the kids

tv programme adequate especially for kids

we loved that most of guests were with kids, that made family friendly atmosphere

so clean and the swimming pool is brilliant for the kids

the room was enough for the whole family and the sofa bed for kids was a decent size

please loved it food delicious and kids loved the pool definitely be back soon

family friendly and having the kids play room ideal

breakfast did not have many options available, especially for kids

was a group of young kids from a football team that were running wild , staff did what they could to try get

with 4 kids and always looking for something in car or to go out

kids in the bar area of an evening during meal time

noise from room next door, kids and adults

breakfast ,there where a couple of kids looking after the buffet and some of the choices where either low or

kids running around at 2am knocking on residnets doors

was fantastic ate there for the two nights of our stay and couldn t fault anything kids loved it too staff

the kids had what they wanted and everything was presented beautifully

countries but its my first time to pay 85 pound for a break fast for a family of 3 adults and two kids one 3 yr

were delicious but heavy - an option of cereal or porridge would have been good, especially for kids

just sorry we had the kids with us so we didn t get chance to use the

would definitely recommend for a couple looking a quiet retreat away from the kids

staff were very attentive, and friendly with our kids

if you were travelling with kids there's not much to keep them entertained

the location for the kids

and the staff went above and beyond to accommodate her, which gets top marks in my eyes, happy kids happy mummy

how family friendly the hotel is great spaces for kids to play

a night away for anniversary away from kids to recharge the batteries and get a lie in but couldn't do as only

the food was lovely. the location was great, by the sea was fab with the kids. will return

kids loved the bunks

kids loved the bunks

nicely located with on-site free parking

the singer was meant to finish much earlier which was fine for us but would be difficult to get kids to sleep

the kids said the bedroom was a little cold

30am got a phone call asking where we were as owners son wanted to put kids to bed

could have been tidier and too many objects lying about which could have been hazardous to young kids or disabled

poor wifi pretty much non existent and the 3g/4g in area is not good either

kids thought it was the most pleasant bunk bed experience

staff are very obliging, food is excellent,( maybe a few choices for kids) very clean

kids enjoyed it and was close to the main pub

the double bunks in the family room were perfect for giving our kids their own space

we got the apartment out back and it was perfect for kids