nice parking

staff was rude, breakfast was poor and lot's of plastics, rooms are too small

you could improve your breakfast

to much plastic waste at the breakfast

breakfast also was absolutely ok for quick meals in the morning and you can have coffee and other

staff is very professional and friendly super clean and the breakfast is yummy

breakfast was something i have never had in any other hotels it was amazing

i love the breakfast menu and the presentation of food

garden the pool the room the fancy shower & dressing room, the very comfy beds, the made to order breakfast,

the ample parking and how clean the hotel was

no pool and very limited gym

staff helped with connecting wifi and locating a specific restaurant close by

s no room service and only serves breakfast, although the staff was helpful with our requirements

good service and attitude from staff. the gym is above average.

and the bar under the hotel always taking the valet entrance

when we arrived they told us that the wifi wasn't working but they were trying to fix it

location was good. they had parking but it wasn't very secure.

the breakfast

got up late and missed breakfast but we are very happy with this hotel

breakfast is bad

breakfast was good. rooms were comfortable.

i didn't like the breakfast

i called many times for room service, reception also tried to put me through

wifi sometimes is slow the area could be a bit noisy

location and parking available

don t have wifi but still write they do

the parking lot is around the corner and very secure

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

the gym on the 12th floor was also clean and well-equipped, with great views

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

is uncomfortable, specially if you have kids

entire staff, starting with the people at the front desk, waiters, valet parking, cleaning crew, room service,

didn't have breakfast

i didn't have breakfast.

check in, rooms are so well cared for, quality of towels , quality of bedding, turn down service, gym on the 1

a group of families with kids stayed here the pool looked like a playground area

of our kids food was extremely salty, and the rest of the dishes should improve in taste

is not kids friendly - we got a discount which make the value equation better expensive @ full price

many kids in the pool without supervision of parents and the food in the restaurant

staff did a great job, room service was great and food was good too

the room service didn t replace amenities in the room. no hairdryer or laundry bag

hotel bar but most important the rooms are not clean

and why it was taken, filthy bathroom with hairs, food laying on the corridor all day, empty mini bar for 2 days

the rooms have everything you could need and the room service is

bar next to the hotel starts blasting music at 11pm and goes till 4 am

breakfast is very basic compared to other guadalajara hotels i have stayed in.

breakfast service was so so we never really got what we ordered

the breakfast is disappointing and overpriced

breakfast could have more options for a vegetarian.

excellent breakfast buffet

don t have enough things for the soccer kids and family to do the pool wasn t big to hold 18 kids or swim

reasonable, but we were told several hours after check-in that we would also be charged a $1,000 pet deposit

cleanliness kitchen in room

bed was comfy, the facilities were really nice (pool, grill, gym, terrace, laundry), it was clean, and there

additionally, there were very few places to sit near the pool

expected a bit more for the price paid with regard to facilities and breakfast

very poor room service

the breakfast

slow wifi and limited breakfast spread

slow wifi and limited breakfast spread

no valet parking - no bell-boy or other employee to help you.

restaurant and pool bar can be set up to be more lively.

after hospital check ups we were tired and my wife unfortunately lost her parking ticket

, drop-off/delivery of laundry, what restaurant daily plates were)

wifi was on point - it was steady and good throughput throughout the building, even the elevators

was incredible and supportive of my health issues and went out of their way to make sure my young kids and i

16 days with my familly,i had surgery,i didn t like certain things,they never cleaned the kitchen for us lol

good buffet breakfast.

room and facilities, specially laundry machines

the gym is small

that my kids were sad they had to leave!

parking

spacious room, well equipped, very friendly staff, good room service,good cleaning service

gym was lacking supply of water, towels and snacks, had to call to request towels and water

concierge jaime castillo was excellent mexican charm of hotel was lovely antonio in the bar was great nice

also the hotel had a conference full of kids so the elevators took forever

service at the restaurant and bar were slow despite having only a few patrons

i brought my own water from the gym

buffet breakfast was superb

friendly and helpful - bed was super comfortable - great food and service at the restaurant - gym facility does

charged us $40 for a towel that was stained although it was watermelon my kids cleaned up

there are many good things to tell about this place: delicious breakfast, great location, and really nice rooms

gym and the spa , the equipment is very new, however there were not water cups or water bottles in

great location, staff, spa service,

service was bad, spa wasn t open, food options were bad.

the bed, tv, shower, wifi - all of this good quality

nice service at the buffet. i really liked the indoor swiming pool.

the pool was on the small side but otherwise clean and nice

the buffet, the pool, the room and the bathroom

breakfast was magnificent, the bar area was nice, the bell service was excellent

was slow, it can be a little better and they offer almost every channel imaginable especially for kids

i had a massage and facial in the spa and it was amazing

- breakfast was out of this world strong wifi staff very helpful expensive but amazing coffee in the

room service is slow and coffee down stairs is slow as well

the crown of this hotel definitely has to be their rooftop bar with a 360-degree view of guadalajara

the rooms are nice, beds super comfy, great linens , room service was excellent , kids loved the pizza , adults

staff allways willing to help. excellent attitude . love de gym. small well equiped

the gym had some non working machines. the machines that worked were clunky ud83eudee4

the parking garage is very convenient but the access/ entry is kinda tight.

24hr room service is quite innovative and exceeded expectation

excellent staff! comfortable room. breakfast was great.

everything it was just perfect, specially the fact that the parking area is secured

very clean, nice and simple, good breakfast, included on the rate.

nice clean room and good service and breakfast

wifi code never worked. tv cable malfunction. poor breakfast quality.

too many kids... bathroom small... don't like the shower head

first day loads of kids screaming around the hotel

elevator ud83dude12 it s hard to go up with the kids and stroller

not like the fact that there were kids there

either the constant bar music or other guests, from hallway or the next door room

is great we walked nearby restaurants not to mention there's a mcdonald's net door if you have kids and traveling

they had one room available that was for my kids, however it took for us speaking with the maid staff and

the bed was not comfortable enough. i wish they had an option of a room with a kitchenette.

amenities like laundry service, and on-site restaurant and bar

the room service food was tasty and affordable