so if you have kids and teenagers who like to sleep the place is not for you

in was effortless, sofa bad already made up for the 2 kids

breakfast and wifi at times

fab breakfast black pudding and fried slice super taste just like you would make yourself

plenty of free parking

wifi was the only let down but that was over come using my phone.

there was ample parking and very good value for money

comfortable nights sleep, very quiet and the golf course is great for a morning run.

staff were so friendly and helpful, free parking, very clean and a comfy bed!!

the hotel sits in a beautiful country park next to a golf course and tennis courts, with two lovely duck ponds

8 quid for a kids portion of pasta was way to pricey and a rip off

party meant a lot of noise, kids running down corridors into the night

there should be a lounge where more mature guests could go to get away from screaming kids

vet clean, friendly staff, 24 hour room service, comfy, lots of parking

at having paid for a superior double room, to find we were adjacent to the laundry room, which began its

kids can use a swimming pool only 2x a day for 2 hours each time

people taking kids into jacuzzi and steam rooms bit dangerous

for money - big size rooms for the family with kids for the awesome price

they helped to handle screaming kids and keep them busy

room was loverly the kids booked for us for my birthday, was loverly sitting out the back

we ate in the restaurant the food was fantastic and with kids eating free great value for money

staff to the lovely food, we love swimming in the pool and relaxing in the big bar area with the kids, such a

very accommodating with my sons oxygen needs too and also kids under 13 eat free which was a lovely bonus

very nice receptionist. helped me a lot with the luggage as i struggled with my kids.

the pool facilities was just right and the kids loved it just needs updating, the staff were so friendly,

sofa bed is a bit hard but perfect for kids, nothing we didn't like.

booking a room for 2 adults and 2 kids we got a double bed and a sofa bed which is fine but they couldn't provide

lovely bed( fussy with beds), pillows, sofa bed for kids all good

many uncontrolled kids at breakfast

the night staff were lovely and made a fuss if my kids

street pub opposite the property was nice with a lovely beer garden lots of traditional ales and pool table out

parking at the rear of the hotel

parking very clean recently refurbished room excellent grohe shower opposite a nice pub with real

was given the wifi code on arrival

swift check in with clear instruction on wifi and parking - free

this was booked for our kids not us but they loved it

a sewer outside it, when you opened window ot was the most foul disgusting smell, i had 3 young kids with me

was not hot and awkward to hold plate and lift kids on food counter at same time no space to

daughter and her two kids had a room further down the hallway which i didn't visit however after they returned

party in the function area which when finished some people stayed in the bar area and there kids where running

to many young kids drinking alcohol and shouting

kids playing outside the window at 11pm

not great if it's night time and you have kids to look after

cobwebs in room small, quality playground would be nice for the kids

u advertised a nice relaxing peaceful stay but there was a prom on and kids outside our window with a disco

breakfast was delicious with a good choice of dishes

lots of car parking available and lovely gardens to explore

hotel that is quiet and in a nice location with lots of parking

great room, perfect sevice, delicious breakfast & dinner.

great location next to motorway with plenty parking on site

we stayed only one night as we were with kids and tired after long travels

window was opened because it was hot and there were warps rushing in from 3am the kids were so scared that they

was bad, kids refused to use it

with an unsafe atomspshere and weird men walking round stealing drinks and trying to talk to your kids

the really helpful guy on the front desk supplied us with plates, forks and even sauce ( for the kids)

might be best to room teachers in same area as kids

i have had instances where the restaurant and kitchen were too busy to accommodate me, or there was a 90 minutes

no bath parking

except for the speed which my gluten free toast arrived, i waited 10 minutes and had to return to kitchen twice

staff were excellent. always polite and helpful. the ev charge point was very useful.

we had our dinner in toby carvery was lovely kids had spaghetti and eat every

we could hear the kids screaming in the next room

kids and parents screaming and banging late at night

had a family room as we was travelling with young kids

of hot food but the included coffee was like dish water and tables basically non existent with kids running

children's room just met our kids expectation

a sad experience for my wife and kids birthday

couldn't access the wifi during our stay

fantastic friendly staff. lucy in the bar was brilliant

the lady who served our breakfast was great she was so helpful and helped us wth

place was clean, quiet and the kids enjoyed their stay

what we needed it for (stop over on our way to liverpool with 3 kids) it ticked all the boxes

had decent option for kids and adults

service happy staff very clean and tidy breakfast was great kids loved it all so happy

we stayed there two years ago and the kids insisted on staying there again

mix up/miss communication about late room service, came home from a 70th birthday and was told non hot food

swimming pool would be lovely and only add to the ambiance and facilities, however i could not fault our

nothing, it was excellent (other than the wifi was a bit slow).

bedrooms all en suite stayed at the lodge (3 bedroom private villa) lovely kitchen the living room was bit small

breakfast was was ample with quality ingredients matched by fantastic staff and nothing was too

didn t sit in place water ran out shower dropped a lot and the hotel needs door staff to stop kids squeezing

the bar areas were noisy with loads of uncontrolled kids

splash of colour, comfortable beds, kids were happy, nice staff, easy to check in and out, air

when we did get in it was full of kids and noisy, no explanation from staff of where the spa was so we walked

swimming pool was too cold for the adults and kids and my kids were shivering when we went down to the pool

kids and teenagers in the carpark drinking being noisy you need to keep an eye on that

good to find family rooms with separate beds for kids

the takeaways on high st, i only travel up to see my kids

location, next door to a pub but didnt hear any noise and had a great nights sleep, plenty of parking and

great location with ample parking

required when paying cash which left me a bit short on money that i had planned to spend on the kids for the

no matter the time you will hear kids running up and down, the ground floor is the worst you got a kitchen

we booked for us couple and 2 kids under 2 years

i am very upset that i had to put my kids through this which was supposed to be a holiday

the staff absolutely disgusting attitudes swearing , especially when kids were around

to move us pictures are of hotel room you get put in a prison block out back with refugees kids banging on door

there are several available parking

requested and got early check in for 4 rooms.

wifi connected but kept cutting out so was pointless

easy parking and local to city centre

but we knew size of room this beforehand and had two kids with us so hardly surprising we were bit cramped

are so attentive and friendly i had a meal in the bar and food recommended by the barman was outstanding quality

at check-in , in restaurant and the bar were all lovely

was perfect - the staff, the rooms and facilities and the bar next door

you need - including a pub next door where they provide a great dinner option and a beautiful breakfast to set

blasting out with flashing lights,after that party had finished people where very loud still with kids running

great location, kids friendly, lovely spa and pool to use, big parking lot, very helpful stuff.

just unfortunate with the kids football event

wasn t over the moon with the restaurant choices and lack of kids menu, we had to order food to the

site , you can t use the hotel pool as it states as it s rented to outside and full of kids, all food was

little dated and we was quite a walk through the hotel with 2 young kids but wasn t a huge issue really

piano in lobby with kids making a racket

we took the bedding off and the kids slept on the floor instead which was fine

breakdown buffet was great and kids are free

hotel accommodated us with our child who is 5 years old but there was no kids menu available for us to dine in

excellent breakfast which kids enjoyed and clean room

staff were helpful and friendly. swimming pool was nice size for kids.

they were patient and tolerant of all our mess and noise from the kids and so kind to us all

great breakfast and really comfy bed. perfect for staying with kids and facilities are great.

to allow older kids in same room when searching universities as it is an expensive time

hall room bathroom everything was clean, at the restaurant the food is good they also have a spa and a clean

everything was clean, at the restaurant the food is good they also have a spa and a clean gym breakfast with

the room service prices were a little steep

will stay in there and the hallway was horrible - this was 8th floor and they had bags of dirty laundry on the

wifi in room doesn't work on tv so you can't cast, okay if you're only there a night i guess, (we

i love this place ,kids enjoyed every bit of it

for the babies bottle, lovely breakfast and family friendly restaurant with crayons for the kids and very nice

adults, 2 kids, 7 & 9) stayed overnight and were very happy

staff were very helpful and kids loved the choices at breakfast.

one lovely lady even offered me a takeaway box so i could bring food back to the room while the kids were

families allowing their kids to run up and down corridors screaming and laughing at late hours and continental

breakfast was really good and my partner's sister's kids loved the fussball table

no kettles or tea making arrangement. kids under 6 can't use the bunk bed.

for the money paid, room was not what i paid for (double room - was smaller, bunk bed room) kids running around

clean rooms play area for kids

kids friendly and pet friendly.

we had kids so they were very tired and we arrived around 7pm

delicious breakfast specially menu according to satisfied ud83dude0b my kids , healthy, fresh dining

delicious breakfast and friendly staff. the kids play area was fabulous too.

good location, amazing staff like salim he is so welcoming, funny, a good entertainer made my kids laughed alot

location, great staff, great value for families as the hotel provides kid's meals and free kids breakfast if

that it surrounded by loads of restaurants, you have the sea life centre for the kids, and it not to far from

and the gym could have better facilities and a bit more

the staff was very friendly and the breakfast is good value for money.

5 service charge for room service

pool tables and playstation for kids to play with. great breakfast with choice of hot food

everything ok but need to provide small bed for kids under 3 year

requested a room for 1 adults and 2 kids room was tiny with just the 1 double bed, bathroom wasn't very clean

rooms, staff and 24/7 bar lovely place and right by o2 academy

24 hour bar and reception, games room with playstation and pool table (free) room service, we needed an iron

for a peaceful night away from kids hoping for a good night out and a bit of a lie in on saturday morning,

the hotel was a complete disaster run by kids , as soon as i checked in i asked for a wake up call

access to the gym and the room service option were just bonuses

tvs should be smart. eg have youtube/netflix etc. wish there was a spa or pool at least

warm room late check out

watching monster trucks live which was only a 5min walk, breakfast was good and at check out the kids were given

milk, darren was so kind and told me to help myself to a hot drink too and packed muffins for the kids

perks such as fresh fruit and some chocolates and candy floss really went down well with the kids

candy cane for the kids

kids- how about a children s play area - this could be great for bored kiddies

we had kids with us

with 2 very tiring kids i really don t know what to do the hot water finally resume around 10 pm but

lobby is so small for a big hotel that checking in and checking out with kids is not hassle

everything was fantastic... kids loved it and breakfast was exceptional- 5 star service

the worse night with the kids i ve

no paddle pool for small kids

swimming pool only for kids 12+

kids not being allowed into pool

this is not kids friendly or even adult friendly for those who can t swim

kids under 12 not allowed in pool weekday and no kids at all on weekends.

booked this room for our 10 years anniversary to be away from kids for a night

not small bottles of shampoo etc - only because i collect them for my kids who love them - these had nice big

don t recommend this hotel for family, rude pictures around which are not suitable for kids, limited area and

definitely disappointed weekend break from the kids, got no sleep and i also do social media so was hoping for

i didn t call down to reception as i didn t want to wake or alarm the kids

great little perks for the kids and the breakfast choice the following moening was exceptional with the most

with my sister and two kids

staff were so kind and undestanding of kids needs which made our trip more enjoyable

they gave us a free kids welcome pack, checked up on one of our children when he was crying at breakfast and

everything was perfect my kids enjoyed the mother day activities in the hotel thanks alot

as i asked for bath an shower but all round was ok very noisy at night so dont recommend for kids staff lovely

very engaging and were very good with the kids

someone to have used their initiative to ensure there were enough high chairs to babies/young kids staying

overall stay is good. however no tv channel for kids.

really nice staff and a wifi that actually worked

if fridge could be added to room for kids milk and food.

wifi code written down in the room / offered on book in but easily obtained

to see out of our window view blocked by laundry containers found litter and vape under the bed on arrival walls

we managed to get an early check in which was fab and a parking space which made things very easy

free parking

was tiny , single bed was smaller than my kids single bed , no air con or even a fan it was absolutely boiling

free wifi was pretty slow, so i didn t use it

would have liked a night cap in the bar when we got back but it had closed at 8pm.

great place and desk guy was sound and bar beside great crack in station bar very friemdly

also the wifi wasn't connecting or letting me connect to my apps on my phone and tablet

alarms going off in the night and most the night i had loud guests up and down the hall way and kids running up

don't have rooms big enough for kids with parents, so we had to book 2 rooms so the price was double, but if

missing room service information and do not disturb card

the 24 hour reception, clean room and great room service

lovely,clean room. room service was quick. food was lovely. great value for money.

fantastic grounds with loads of space for kids to explore, play and pick blackberries

lots of space for the kids to run around

only thing which is not the hotels fault, was the noisy young kids running around and shouting at 2am in the

was a prom going on the kids looked amazing, even though the hotel were busy, staff had time and smiles for

i guess you worked to a low budget but it did your kitchen no favours

in the room all locked so no fresh air, in the room no toilet brush, no electric kettle, no kids chanel s on

restaurant and bar /pub around the corner

breakfast was amazing with great choice kushal looked after us in the bar made great cocktails, very polite

the standard 'leave laundry in bath if replacement necessary' is a

room was elegant and spacious, the staff were helpful and welcoming and the room service breakfast was delivered

extra bed in the family room like the sofa bed was so uncomfortable my kids didnt settle well

and hot chocolate was a lovely touch and 9 for a lovely breakfast was really reasonable (kids eat free too,

had a small kids play area

95 @ head, kids eat free

kids would have liked a bath in the bathroom but we were only there a night at a time so it was no

the ony channels i could watch was 1 or kids programs all the others were jumping

balcony doors did not lock and railings on the balcony were low so dangerous with kids.

no wifi in the rooms

room service menu could be some better than the one in room.not any choice

less people using the wifi ud83eudd23

of 4 including 2 teenagers, the apartment included 2 single sofa beds which was perfect for the kids

the quiet spacious and clean apartment. kids really enjoyed it. will definitely be back

5) the team couldn t do enough and we re just so lovely and understanding with the kids

my kids were thrilled with the ice lollies on arrival and having the car park booked in advance made

were great, we reserved a parking space and we had a 1 bedroom apartment for the 4 of us and the kids slept on

sandwiches from the room service menu and for the price was a bit disappointed, mainly with the bread which

stayed for just one night, our room was on the ground floor near to the bar so it was quite noisy in the evening

when a week before i had just come out of hospital there was no offer of running me around in golf buggy, the

location, very convenient for the nec, very quiet, lovely staff and a fabulous breakfast

plenty of parking

it was my partner's birthday and after such a year working in the nhs, my kids and i wanted to treat her

however, for a three day stay we did feel (family of four with young adult/teenage kids) that the breakfast

room service ends at 10pm so again missed out on dining in the hotel

the reception staff, waiting staff & bar staff were professional, helpful and very friendly

rooms and breakfast were great

it goes without saying that it was so loud and noisy when it came to bedtime and with two young kids it made it

there were kids in the room above us who sounded like baby elephants stomping around the room from about 6 am

we have 3 kids and stay in hotels to have unbroken sleep where we don't have to worry about plumbing issues

didn't sleep until the last residents were back )just like home with the kids

enjoyed a deep, hot bath (luxury when you have kids

stayed for 3 nights, although we go there 3 times a year to get away from our grown up kids

breakfast was excellent

no wifi signal in rooms had to go outside. dinner was a bit disappointing, arrived cold.

s and then have a lovely breakfast in beautiful surroundings

103 very close to reception and bar so a little noisy at times fire alarm went off at 3 am for about 30 seconds

have stayed at this hotel a few times with my kids and each time, they have enjoyed it so much that they didn

rude in their approach to when we brought food back to hotel as food menu didn t cater for kids

not good if you have baggage, kids or you're elderly

had to move to adjoining rooms on the second night of our stay which was very disruptive with 2 kids

we were walking distance from the bull pen which had kids of shopping and food

pole was hanging off, only 1 light worked, the 2 room, wasn't much better, tried to run my kids a bath no hot

a nice cosy room. a loverly kitchen with everything including a big tv

staff facilitated an early check in

very clear that the restaurant and bar wasn't open before we arrived

quiet, clean and very comfortable beds easy check in, great wifi speeds kitchen is a nice touch.

go up anf down the stairs even for the checkout there was nobody to help with the bags me and my kids who are

the fact that the hotel doesn't have breakfast.

room was lovely, nice and roomy with a great kitchen area

the hotel did not have restaurant or breakfast facilities

no food / breakfast options but they do provide bottled water in the rooms.

a late check out until 1pm was really helpful

room next to kitchen ventilation which came on at 6 am

room in partucular had a view of the kitchen extractor, a dirty flat roof and a set of derelict

wifi

when we reported this to the waitress and she took the meal back to the kitchen the chef stated that we shouldn

the room was fresh and clean, and the kids loved how the towels were arranged as animals on the bed

we were able to check in early and every effort was made to ensure the kids were happy

it was clean and good size with kids

nothing really as i felt that it was a nice experience and sort of kids / family friendly

staff, excellent value for money, great breakfast and loved the activity packs for the kids

kids running round slamming doors was annoying but it is school holidays so can live with it

which when you have kids is a nightmare

we were having a bit of a break from the kids

was lovely spacious room for 4 of us (2 adults, 2 kids)

place seemed to be run by kids and there was nobody with any authority to deal with our complaints

checked out early,should of asked for refund,but didnt want to come in contact,with any of the kids running this

did not let me check i'm between the hours of 11-12 i had my wife and 2 little kids with me

not safe fot kids

this was all served in a kids party bag with no protection from handling food due to the current covid situation

we booked our breakfast for the following morning and when asked what kids wanted the kids shouted pancakes

kids running around late at night

and single bed, the spotless and well-equipped room, the plentiful breakfast with variety for kids, the attentive

pictures in the website and the room size werent matching, it was bit small but the kids enjoyed the

kids enjoyed the breakfast menu

the christmas decorations ud83dude0d the friendly staff, the offer of a high floor, which the kids loved, and

was with my kids and the staff force me to book another room and ipaid 138 that is not fair m really

no beers, ales, or ciders on tap even though the bar has taps visible

plus a lounge, a bar and food available

the bar could have a better range of drinks, there were no non-alcoholic options for example

the dining room and bar were open until late (although i didn t need to use it)

was a shortage of staff, so we were waiting for 5 minutes just for a cup to pour in tea, the kids didn't like

were friendly, the room was a good size for a family of 4 the kids loved the fact you could see trains and trams

brakfast choice, thie kids loved making their own waffles with whiped cream and chocolate sauce and sprinkles

the kids loved the waffles

i really enjoyed the stay and my kids loved it, we would definitely come again

pool was abit small for the kids to enjoy but it was ok

the swimming pool wasn t to my taste and was busy but was great for the kids

would rather pay abit more for slight bigger kids meal/small adults

spacious room with access to the shared large balcony with a huge chess set that the kids enjoyed

would stay again as the kids there stay too

that the drinks for cheap, and it was lovely and quiet for the kids

nice room with separate room within the room for kids

the bed was huge, bunk beds for the kids and enough room for a travel cot, staff were lovely, and the locals

towels noise kids were playing football right under our bedroom window where my car was parked shouting from

not somewhere you d take the wife and kids

it was such a shame the gym/ leisure facilities weren t open or the restaurant.

wifi within room goes slower!

ich needs to be pre booked so make sure you do) and secondly, shane sorted my laptop with wifi as it wasn't

access to university gym and pool, walking distance to restaurants, bars and shopping

decorated rooms, friendly and very helpful staff, great location and enjoyed using the nearby pool facilities

the ability to stream films in the room was great especially when travelling with kids

trip i was travelling with my family and the fact that the staff took the time to engage with the kids and make

helpful staff, friendly face upon arrival, breakfast staff were amazing with my kids, they were friendly and

really when i chose aloft as our destination for the short holiday, my kids were skeptical because they wanted

had a lovely big room that fitted us, the kids, and the dog comfortably