were totally satisfied with everything - parking onsite, wi-fi, and air conditioning were just as expected based

parking is included and a bus to city center is one block away

ample private parking in back of hotel

the room was clean, had a mini bar which i was not expecting, the mattress was confortable and i could not hear

there are a number of restaurant's in the area and a small bar in the hotel

the pillow in the bed, too big there is no room service in the evening

wifi good

the kitchenette was available for basic usage (coffee + microwave), there were barely any plates to use

room is very big and comfortable, with huge bed and small kitchen available.

we had a kitchenette but there were no plates.

stairs, no elevator and with kids and bags no fun at all.

due to covid restrictions, there was no buffet so they had to serve the breakfast but a great choice of delicious

breakfast was delicious

try rooftop bar in the evening (free to enter for everyone) - city view is amazing

the roof top bar was never opened

the late night happenings in the neighbouring room which could be embarrassing if a person has kids with them,

no free wifi

an ac hotel user - great service, great rooms, large sized bathrooms, safe and tv are all great, wifi is always

flat was musty and airco did not respond and most importantly wifi was dead and not operational

also no room service or any coffee station at the

fabulous spa and gym

rooftop bar gym, and restaurant are all very well designed and beautiful spaces

the hotel will be truly amazing when the spa is open

the spa was absolutely stunning

fabulous spa and gym

travelling with four small kids, we have experienced best hospitality

wifi is fast and

environment, quietness, daily buffet, close to metro, easy walking to grocery, laundry, metro

complimentary water in the room, location (a bit far away from the city center if you walk) slow wifi

the reception area is clean and modern, and the bar at reception was also handy for a drink

have been given family room with extra 2 kids beds even if we didn t ask for

unfortunately, as the hotel does their laundry outside of the property, with a third party, we didn't have an

good breakfast, nice staff, walking distance from attractions. everything was clean.

wifi a bit variable

issues with the wifi from time to time

little kitchen and sitting area an added bonus

vegetables in breakfast

checkout time was 12 noon staff were incredibly helpful and charming fabulous breakfast daintily

nice and well kept breakfast

the patio, the gardens, the staff, the breakfast

parking is possible across the street in a locked garage for extra charge (5

super friendly as in the last morning we left early they provided us the possibility to use the kitchen for

very nice breakfast with good variety if foods

the parking arraignments was close and the cost was very reasonable

walls were thin, the floor is creaking, wifi's not working

breakfast was not good quality and not healthy options for kids - only 1 lift which is also very small for baby

the breakfast included was the best i think i have had for a hotel

friendly staff. great breakfast. good location.

the friendly response of all staff. the quality of the bar s offer and the breakfast

same with the bar - upgrade and more staff in the bar/restaurant would help a

very good staff, help us upgrade to bigger room for kids without extra charge

bar was not a cosy place we could socialise when it was raining

staff are all really great and helpful. really well trained. bar had sandwiches.

room service was not offered

very good staff, help us upgrade to bigger room for kids without extra charge

a little on the hard side, kids can only swim in pool after 1pm but it is a business hotel so we understand

they have a rule that kids can't use the pool from 1-7pm

it was nice to go to the spa and relax, and it was good to have special hours to go with the kids

kids had everything to have fun

kids are free under 12 but are restricted to use 1pm-4pm

location, just a cross the street from casa de musica, nice design, kids friendly

bar area is very stark and unwelcoming, needs to be stocked and staffed (lots of empty shelves does

was very hard, tv was very confusing and delayed, no wifi password given on arrival and shower had black mold

really nice hotel in bom sucesso market, breakfast is good and staff is very welcoming

the wifi wasn't stable. our room faced the food-court and it was a bit noisy.

also the wifi had to be reconnected constantly

i ordered room service to treat myself for my birthday and i ordered the bacalhau special dish, a cheese

the gym is very small and it hasn't enough facilities

clean hotel with excellent wifi

breakfast was good, enough choice to set you up before you go exploring the city, and 17th floor

our kids just adored the hotel

the room was perfect, my kids enjoyed the swimming pool

came as i had to repeatedly go to reception and eventually ask to speak to the manager the kids pool , was booked

other people in total so bar was not crowded) 2/ rooms are not ok: we were 4 people, 2 adults, 2 kids

my kids enjoyed the pool

the room for 4 people includes a sofa-bed, which was not comfortable at all, even for kids

breakfast was limited but good

good wifi and above all, courteous and friendly staff

pet friendly, nice staff, comfortable bed

the breakfast is long enough for start discovering porto

excellent room and service. room service breakfast very good and promptly delivered.

service at the bar was lacking ..

great hotel.. breakfast exceptional staff great

friendly and efficient staff throughout, excellent food, great choices at breakfast

that a 5 star hotel does not have a pool

11, the facilities in the room ( the spa bath) and outside ( the steam bath, the heated pool - kids loved even

everyone was very attentive whether regarding our kids or spa appointments (great massages for me and a pre

lounge area is overlooked by the neighbour apartment block more attention to detail needed (eg no wifi password

combine that with a breakfast that is at the same varied but constrained enough that you can choose a series

fabulous room very comfortable very good breakfast fine location

the hotel webpage never mentioned in their child policy that they charge a full bed charge for kids

views of a backyard and a school yard with screaming kids were not great

originally had booked for 4 people (2 adults and 2 kids) somehow booking changed and it was only for 3 people,

bunk beds in room for kids

wifi fast and reliable

most accommodations, our room had 2 comfortable double beds, which made the kids stay really comfortable

there is food court and coin laundry in the shopping mall

tub could do with some work as water flow is very slow it would have been if the hotel provides room

the room service doesn't do a great job at cleaning.

as a non smoker, i did not want to sit in the reception area due to this, and i did not use the bar which is

elevator, small bar in lobby

a bonus: the hotel is pet friendly

very good wifi, clean room, soft bed and good breakfast.

the room was very clean and breakfast had my kind of favourite croissants

i also appreciated a laundry bag to take home, such an attentive small detail