extra beds for kids were very uncomfortable (bad mattress)

only small problem was a pot of tea with breakfast wasn't hot but this was only a small issue given an otherwise

excellent on site restaurant and fitness facilities

to the honesty bar and lounge area

private drawing room and honesty bar were sublime, especially with the roaring fire

breakfast wasn t included within the price - especially as we were travelling with kids, as it ends up quite

this time i invited my kids to spend some times with me there and they also enjoyed very much

did not have time to check out the health suite or spa though

a wider range of beers in the bar would have been helpful.

they also put petals all through the room as it was valentine's weekend

suggestion: a room for kids or a lobby to meet friends and the others with a present area for a cup of coffee

breakfast pastries weren t very nice quality, kids and i left those to the side after one bite

the heat was too on too high, the pull out bed was old and uncomfortable for the kids.

best hotel in london my family specially my kids very happy ud83dude18

had two college kids and my spouse

great for our family of five with kids ranging from 5-18

excellent location if you are going to drop off your kids in college

nothing i did not like, but maybe since they are a childfriendly hotel, a small play-corner for kids near the

the kids loved the hotel too

the food was excellent from thd buffet style breakfast to the evening meal we had

there are parks at either end of the road for kids

fold down bed was so squeaky, kept kids

room wasn't just a room, it was a suite, had little kitchenette, nice bathroom and lounge area

breakfast could have been here!

location, comfortable and spacious room, excellent breakfast, very kind and helpful staff

the food was excellent and the bar had a great range of whiskeys

bar was closed but i was told that beforehand

the food i ordered for room service was not great

hotel, the staff, the room and the bar were absolutely amazing and would highly recommend staying

beware or this when ordering room service

lots of small shops, restaurants and a pharmacy close by, essentials when travelling with kids

the room was old fashioned and the second family bed for kids was an out dated sofa bed

great location, very nice room. wifi could have higher speed, but working. friendly staff.

good room service and really really reasonable

boswell laundry a 3 minute walk

asked for an early check in and that wasn t accommodated which is unfortunate since we had 3 kids under the

was given an accessible room due to a clear ignorance regarding parkinson s disease, no gym

breakfast was delicious and the room luxurious

the bar food was really tasty

com for breakfast only to find out that actually it was really just an allowance against breakfast rather

(i didn t use room service or have breakfast so i can t judge those

bags & instant coffee), beautiful library and communal spaces to work and take meetings with free wifi

if i have to say something for further improvement, it would be the room service menu

loved the gin honesty bar and cosy sitting room

the beautiful decor, the helpful staff, room service, location.

wifi reception was quite bad in our room

the bar staff were fantastic also and helped me organised as a little room treat for the husband on our

our) room

the room service was excellent. room clean & tidy

unfortunately there were no room service facilities available due to covid 19 and there were staffing issues

they'd made a real effort to make it child friendly with lots of little xmas touches for the kids to look at

our kids loved pearl, the hotel resident golden retriever !

for children , they made such an effort to accommodate kids, colouring books, robes slippers

selection of food on the menu was great for adults, a lot harder for kids

hotel arranged easter egg hunt for kids. very thoughtful!

the room is big, perfect for travelling with kids

and there either in decorations or services , we loved how they provide milke and cookies for the kids before

my kids were treated so well, as was my well behaved dog

service, size of bed, gym, birthday gift (thank you

we also loved the honor bar library where we had a late nitecap and conversation with friends since all the

travelled with my 5 year old daughter, and we were missing a more kids friendly menu for breakfast especially

limited room service

room service was excellent. very nice food and cocktails and wine!

room service not so good

our room but there were cleaning trolleys piled high in the corridor with cleaning products and laundry which

the one thing we knew we had to have was a pool for the kids

it had parking, it didn't pool only at certain times for kids poor breakfast waited for a pillow for 45 mins ,

20 pound for 8 chips and and a mini kids-like sandwich with melted cheese

traveling with young kids, there is coffee shops, small tesco and beautiful scenery all around

the kids hot chocolate was from a coffee machine- no nice touches

a lovely, friendly, convenient hotel, with a great bar and fun understated elegance

room service was fast and efficient

the restaurant and bar is obligatory

good room service breakfast on offer

bar staff were great but slow and thought it would be nicer if they had someone playing the piano

easy to get an uber or cab, or walking distance (20 min with kids) to the theatre area, covent garden or oxford

paid over 600 + for a night on 27/12, 2 adult + 2 kids, the room size was pathetic, simply made you didnt

we enjoyed meeting mamoon the reservations manager and my kids loved george the bell hop

travel with my youngest kid again, i think i would choose a family friendly hotel to have more kids choices

amazing staff, location and breakfast

the facilities, particularly the amenities for kids, were impressive, adding value to our stay

nothing. maybe expensive breakfast? should be lower cost for kids

we are 2 mothers having a bit of break from our kids

super friendly and helpful staff, delicious food with lots of vegan options (even my non-vegan kids were loving

2 kids 12 and 14 and two adults

noisy kids in pool meant i didn't go in but it was easter so to be expected i guess...

the facilities in the room were great for kids

the staff new my kids names at check in that was a nice touch.

great fitness room and an indoor pool that we utilized during our stay

with freebies - snacks, 2 cans wine, 2 beers and soft drinks, the hotel whacks on an additional room service

i booked it so kids can also eat after watching a theater production due to ease but though i had a reservation

toilet is so low, obviously made for kids or very short people

comfy beds, rooftop bar, interconnecting rooms for kids, stylish interior

encountered a number of drunken party goers in the lifts with my 3 kids, not good

they refused me and my grand kids to check in and as soon as i started to dig deeper in this they called security

my kids fell sick at night and he was very helpful

great location, design, bar at the lobby, service and staff

amazing food although we only had breakfast and the presentation was exquisite

breakfast here is exceptional.

everything , great bar too

of electrical sockets where you need them v loud until early hours of morning - not good for kids

art not appropriate for kids

room service prices and selection and limited spa facilities

had the breakfast which was amazing

the spa was closed which i was looking forward to, again due to covid

the swimming pool was also fabulous - the three kids all enjoyed the heated pool and the jet

use of mini bar, comfort of beds, size of room, excellent breakfast, cookies and biscuits for kids, treats on

all the special touches like the kids reading library in the room.

school luxury abound especially gordon s the swimming pool and the cocktail s in the american

spacious family room great pool friendly staff / child friendly splendid ambience/atmosphere

booked a table for me and the kids to watch the england game and when we arrived to our reserved table they said

supposed to be sound proof rooms but could here neighbours kids next door until 2

wifi

we ordered room service and it was quick and the food hot

wifi simply did not work in the room i was in (a king deluxe)

the spa was amazing

fantastic spa area all staff were so friendly and welcoming, particular shout out to jake who went above and

also disappointing was the gambit bar

spa sauna and design

the spa and gym are both incredible

great for a girls get together for afternoon tea, an evening with friends or bring the kids

room service very poor ,the breakfast is terrible and the worst is when you order it you have to

room service was significantly below satisfactory

think you should consider putting a coffee machine in the room as it was frustrating have to call room service

excellent restaurant and bar area