when we arrived they told us that the wifi wasn't working but they were trying to fix it

location was good. they had parking but it wasn't very secure.

the wifi was pathetic and never worked in our room.

the staff, the food in the restaurant, the location, the parking

location and parking available

gym is regular and bathroom shower is just ok

i called many times for room service, reception also tried to put me through

the parking, as you should wait for someone to open the doors.

the bed, the food, parking

parking bad narrow street lots traffic and parking gated needs to get out the open not safe.

parking

staff was very friendly. easy parking.

a group of families with kids stayed here the pool looked like a playground area

of our kids food was extremely salty, and the rest of the dishes should improve in taste

is not kids friendly - we got a discount which make the value equation better expensive @ full price

many kids in the pool without supervision of parents and the food in the restaurant

the entire experience with the staff, amenities, food. the pool in the top floor is amazing

not have a nice views, for gym its better look outside of the hotel, and the key system was broken, please change

no pool and very limited gym

s no room service and only serves breakfast, although the staff was helpful with our requirements

also, the wifi won't work if you have a vpn (required for my job)

you can hear the bar music downstairs and the people walking the hallways

breakfast buffet was incredibly well stocked

it has multiple pools

awesome breakfast and great service, the staff was excellent

we have an upgraded room but not wifi included

calm and relaxed ambience with a pleasant breakfast by the pool

don t have enough things for the soccer kids and family to do the pool wasn t big to hold 18 kids or swim

bed was comfy, the facilities were really nice (pool, grill, gym, terrace, laundry), it was clean, and there

bed, shower and the fact the room had a tiny kitchen - it was rather useful

kitchen in the room

little kitchenette and the laundry room if needed is a plus

kids running around the hotel screaming and laughing

my kids and i love going there and only about 3 mins walking distance

near the gran plaza mall, 15 min from centro aquatico escotiobank, the pool was very clean, staff was friendly

friendly staff, good location and enough parking spaces

pool

the breakfast was quite good, it had juice, coffee, chilaquiles, eggs and fried beans

the ample parking and how clean the hotel was

was not happy with the breakfast... not a lot of choice and dishes were not clean well

the room the fancy shower & dressing room, the very comfy beds, the made to order breakfast, the laundry service

no 24 hours room service, the gym had no free weights

was incredible and supportive of my health issues and went out of their way to make sure my young kids and i

everything you might want during a stay - kitchen, great breakfast, laundry facilities, gym, restaurants very

noise -noisy train ud83dude82 all night gym was not clean

the suite was perfect. the gym and the laundry.

facilities , kitchen, laundry

i didn't like the breakfast

got up late and missed breakfast but we are very happy with this hotel

breakfast is not inclusive, i mean, they need to organize dishes for vegetarians

breakfast is bad

breakfast was good. rooms were comfortable.

parking, rooms view, comfy beds, delicious breakfast (for adults, limited for kids).

didn't have kids friendly options and were only given 2 towels for a reservation of 4 people

breakfast was very good and the staff working the breakfast was incredible

wifi wasn't as fast as home, but it was available

not very clean some days and noisy air conditioner, the gym is not good

water in the pool was so cold

it offers free parking and wifi.

there's no minibar in the room. pool is small and always dirty.

charged us $40 for a towel that was stained although it was watermelon my kids cleaned up

have spa open, more food choices, wine available, better guest service

also, the gym was very clean and had a variety of great quality (life fitness) equipment ud83dude42, but the

the pool and terraza. both are so small

wasn't cool enough even at its coolest-lowest temp setting, pool wasn't working any of the

the gym on the 12th floor was also clean and well-equipped, with great views

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

also the hotel had a conference full of kids so the elevators took forever

breakfast was excellent everyday

buffet breakfast was superb

5) the wifi was fast but unstable

hotel is very pretty but very old, the instalations are old an for example the gym smell like dust, muy bathroom

that my kids were sad they had to leave!

loved the patio and restaurant / bar and the exceptional staff

gym was lacking supply of water, towels and snacks, had to call to request towels and water

it backed onto a parking lot and received no natural light

we enjoyed just being by the pool, and even in our beautiful room

parking is limited

hour wait for room service when restaurant only had 3 guest

the pool was kept clean, room service was always available, and the hotel it's self was about 10 mins away

i was able to park right outside in covered parking - very convienient since it was raining

the hotel has a swimming pool, a gym and beautiful gardens the view at night is beautiful

was slow, it can be a little better and they offer almost every channel imaginable especially for kids

couldn't say if something were bad; we didn't use the pool, gym and spa but looks pretty cool

couldn't say if something were bad; we didn't use the pool, gym and spa but looks pretty cool

nice gym, did't use spa and pool but both look great

everything was as expected, from reception to room service

post kids under 17 stay free hotel charges for extra guest says only 3 and my search was for 3 adults 1

bar didn t have what was needed for drinks ice machine broken no internet down and tv to many

rooms, restaurant, bar etc

room service was very fast and very good

requested room service, they include the tip to the charge, not knowing it was included, one of our rooms

no gym

the hotel is beautiful with pool and jacuzzi

the indoors pool and jacuzzi are a nice amenity

staff was rude, breakfast was poor and lot's of plastics, rooms are too small

breakfast also was absolutely ok for quick meals in the morning and you can have coffee and other

nice parking

you could improve your breakfast

to much plastic waste at the breakfast

the pool and gym were closed during part of my stay.

nice service at the buffet. i really liked the indoor swiming pool.

the pool and gym was not available

is a common issue in the hotel for the past few months, and neither one of the elevators nor the pool were

they said no, but they went out the extra mile, and somehow they reached out the restaurant or bar after they

the kitchen while we were eating roaches were visible in the dinner while we ate

staff is super friendly (speak english as well), everything is remodeled, parking on site, central location,

has nice modern rooms that are mostly located around a covered courtyard, which also serves as breakfast and

cusion for the pet are not very clean

was delicious room was nicely appointed dog friendly with a park around the corner valet secure parking

very clean, nice and simple, good breakfast, included on the rate.

wish the hotel expo had shuttle service from the airport

parking entrance is small, some dust in room.

wifi code never worked. tv cable malfunction. poor breakfast quality.

the breakfast is more than you expect

if you are traveling with two kids and wife, if you are a big person, don't expect to have a good rest, beds

we asked for extra towels, since we took our kids, and was

the pool and food is great

the breakfast is complete and the pool is clean and warm

came here after staying at a not very good hotel with miserable staff, without wifi or ac

bar next to the hotel starts blasting music at 11pm and goes till 4 am

they should have laundry service on weekends. not a big deal but it will help a little.

great lobby. rooms was cleaned daily. excellent laundry service.

the rooms have everything you could need and the room service is

the gym. it was average.

is uncomfortable, specially if you have kids

everything, including outstanding breakfast and location.

didn't have breakfast

the professional, respectful, kind employees the 17 floor breakfast, drinks and snacks

it's very easy to reach, a nice gym and spa

the rooms are nice, beds super comfy, great linens , room service was excellent , kids loved the pizza , adults

clean, nice rooms, free parking, great location, good food 24/7 room service. great value

not 1 dumbbell in gym

place is modern, has parking and it's a on the best location

we also used the 24/7 room service which helps after long long days out

the breakfast was really good, very central, close to a couple continent stores.

breakfast service was so so we never really got what we ordered

breakfast is very limited and not good quality.

the breakfast is disappointing and overpriced

breakfast could have more options for a vegetarian.

hotel has no valet parking, and using their parking lot is an issue because you cannot just get in your car and

no mini bar (buying a beer at the bar to take in the room, got a ridiculous expensive beer in a plastic cup

the pool is amazing

pool wasn't really clean, but still a beautiful place

location, easy to get to, roofed parking lot

the parking has no elevator to the lobby

no hot food in the breakfast

too pricey should offer complimetary breakfast for that price.

nice terrace. nice room. good breakfast.

spacious rooms, good breakfast and great staff

pool area is a little bare and there is no hot tub but still good for kids if you have them

we were in the rewards part of the 17th floor but all around were screaming kids

the size of the room is great and the 24 h room service saved me

i couldn t get the staff to help me with simple tasks like calling a taxi or helping me with a room service

i picked the hotel because the location had a pool for swimming and the pool was not clean and had a bad smell

plenty of great amenities. good kitchen and gym. clean comfortable room.

parking and big rooms

location, excellent parking, and onsite restaurant for breakfast and dinner

everything was good except the wifi and location.

wifi was very slow and sometimes it was not working. not many restaurants near the area.

mal wifi

too many kids... bathroom small... don't like the shower head

not like the fact that there were kids there

elevator ud83dude12 it s hard to go up with the kids and stroller

first day loads of kids screaming around the hotel

the pool area was very nice and relaxing and the bar tender made really good drinks

*the entrance to the parking lot is very narrow

small parking place and no coffee machine

better breakfast

the next morning when we came for breakfast, they were still displaying wine glasses and a bottle

the breakfast finishes way too early (around 10:45)

them to clean my room twice they didn't bring the towels in the bathroom ,the room was small, the gym was

the breakfast was nice and our stay was pretty nice here

breakfast was great

breakfast was fantastic, very fresh, with lots of options, and all delicious

the free breakfast could have had a few more options.

very good wifi, easy to work

room service could have been a little better

gave a shirt worth of 150 euro to the laundry the day before i departed

very old elevators, the gym was not functional, i had to request to turn in the power to get ac

problems with the light, the bathroom, the towels, the gym, the parking

pool was closed and no mention of it

5 minutes walk away to expo, a cafe and restaurant inside, very friendly staff, clean, good wifi

service, location, cleanliness, coffee and tea bar on every floor, great restaurant and excellent value for

room service food is really bad, very noisy event venue near the hotel: loud music made it hard to

air conditioning a bit loud but manageable. wifi a bit weak in room.

fantastic breakfast

were no free weights in the gym and only two multi-functional machines

room service

wifi signal in the rooms

pool and gym amenities in the photos do not match reality.

more fruit at breakfast

staff air condition works all the time breakfast delicious common areas all staff cleaning

there s no elevator from the parking lot

breakfast was good, but i would appreciate more variety of fruits and cheese, and juices.

to clean more often the pool

and door handle were coming off the door to my room and the room opened directly towards the parking lot

no ice, tv laggy, wifi laggy, beds had springs digging into our backs

the staff is rude, wifi signal is terrible

good parking and good safety factor

wifi is very good which was very important to us since we had two scheduled meetings