Booking Options
Swimming Pool, Complimentary Parking, Kid Friendly, Indoor Play Area, Kiddie Pool, On-Site Childcare
they were nothing fancy but the kids liked to use them
day i stayed there was a big group of kids that camped trough the night they where playing and screaming till
was a noisy group of kids staying at the hotel near our reserved rooms, so the staff offered us to stay in bigger
is aroud 30 minutes from guanajuato city, in green area, big territory with little farm, what our kids liked a
is pet friendly
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Indoor Play Area, On-Site Childcare, Avaialable Crib
the spa was closed which was a primary reason for choosing the hotel
the bed and the breakfast were excellent. the swimming pool too.
that require a few more washes before they are given to clients as they do not dry you had to use pool towels
toilet and shower are sub-optimal and less convenient. the spa was not operating.
also, room service is only available during their restaurant hours
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
kids and parents very rude
the beds, the bathroom and the most important when you have kids the pool with a nice
great pool area, a good restaurant, and comfortable rooms. wifi and free parking.
desk had horrible attitude and room service took so long even though in room it s says in less than 30 min
the wait staff at breakfast could not have been more pleasant
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, Kiddie Pool, Avaialable Crib
pool
machine wasn't very clean, we liked the beds and pillows, the location, parking spot, the buffet breakfast was
clean, comfortable and good breakfast
friendly staff. great breakfast..comfy bed
pool and the gym
Booking Options
Swimming Pool, Free Internet, Free Breakfast Buffet, Kid Friendly, On-Site Childcare
wifi was not working , the ac unit in the room 427 leaks water it's a hazard i couldn't sleep right
cold water in the pool, breakfast (avg)
rooms were big, very comfy beds, lots of hot water in shower and the bar /dining staff were super attentive
pool water was not heated .. the wifi was not working
location - the lady who made breakfast eggs
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
kids breakfast was included.
i don t know why kids breakfast is not included
parking at the hotel is relative easy
the parking, the view from the balcony, the patio.
location, on site parking, quiet neighbourhood, view from balcony
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare, Avaialable Crib
=> we were offered the room 105 in replacement and when we moved in a familly with kids just arrived in the
they need to improve the wifi connectivity
terrible wifi. assistance and housekeeping in the spa area could be improved.
lovely place, good service , superbe spa and massages
slow service with bar and restaurant
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, On-Site Childcare
other rooms around guanajuato but was worth every penny especially when looking for a room with a spa bath
parking situation is difficult sometimes
only issue is they claim they have parking sports in front of the hotel reserved for guests (i called in and
the wifi was the best amongst all the hotels i have been to in mexico
Booking Options
Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
to find the way to the parking option, because it was below in the tunnel system
the staff is very helpful, shout out to the lady who helped us with our laundry
Booking Options
Free Internet, Kid Friendly, On-Site Childcare
we also did not like that we did not have wifi in the room, just in the lobby
poor wifi connection
wifi in room was useless, extremely slow and often couldn't connect
also, wifi service is awful it keeps cutting off
wifi didn t work neither did the televisions
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
my kids loved the hotel and the terrace since we stayed in the penthouse
slow wifi
no room service or restaurant for breakfast.
did like because is pet friendly and is in the best location
its lack of frigo bar in the room or in the whole hotel.
Booking Options
Free Internet, Complimentary Parking, Free Breakfast Buffet, Kid Friendly, On-Site Childcare, Avaialable Crib
there is not a lot of them but for older people or even kids it may be a hassle
it was raining so hard and not knowing the area could not find the parking garage there wasn t enough
it was hard to find the parking area but that comes with staying there given all the tunnels.
we looked at laundry and an alley
reason i liked it because it has its own valet parking that counts for 100% it has nice little bar at the back
Booking Options
Free Internet, Kid Friendly, Avaialable Crib
the wifi signal is poor
steep stairs and no elevator to upper floors or rooftop deck. wifi connection didn t work.
wifi was horrible, i could only connect to the hotel wifi while standing next to the door of my
wifi
no wifi, no ac. everywhere in centro you will hear cars and church bells.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Avaialable Crib
people were talking and kids were shouting in the hotel even after 11 pm
they even designed an internal parking patio, which is rare in guanajuato
parking situation was great, the location was super central( less than a ten minute walk to union
they have their own parking within the hotel which is great because it is impossible to park on the street
is a bar nearby and it had loud music late evening
Booking Options
Swimming Pool, Free Internet, Kid Friendly, Avaialable Crib
wifi in our room only able to catch in lobby
Booking Options
Free Internet, Kid Friendly, On-Site Childcare
and our two children but only got one seat, which meant there was nowhere for us to sit once the kids were asleep
wifi did not work one day we were there, was very spotty
wifi was not strong in our room, and part of our space was taken up with a kitchen that had no purpose
in two-bedroom suite with kitchen, dining and living area
wifi was bad.
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool, On-Site Childcare, Avaialable Crib
us a flavor she never mantion or show us a map of the swimming pool or the areas to play for the kids or tell
i always look for places to stay that has ample green space for kids to get out of the hotel room and
told us before check in that the pool is out of service and with kids is something
pool
no room service, no menu available requested it from staff but they never showed up
Booking Options
Swimming Pool, Free Internet, Complimentary Parking, Kid Friendly, Kiddie Pool
swiming pool
pool was cold
amazing place, its so beautiful. pet friendly
did not look like the pictures, we were not told it was under construction. never saw the pool.
the pool and the staff