class food,comfy bed small gripes curtains linings were shredded/tatty room 4 couldn t get wifi

the breakfast was tasty and the bar staff were friendly.

comfortable warm room. good food. convenient car parking.

breakfast the following morning was also great

breakfast usual mix of self service buffet and cooked served to table

wifi could have been better

car parking was included in our stay and we could leave our car on the day we checked out, whilst we

each day you were given a wifi code which

well as being a ++++ for all the usual amenities (location, parking, wifi, food, rooms with very comfortable

great food, good wifi, friendly staff

nice garden which was enjoyed by the kids

fellow guest took a private phone call during breakfast and continued a conversation with his caller on speaker

handy location to town centre. good to have free safe parking.

the restaurant was busy at the time and room service was provided quickly and efficiently

in my room before i arrived but was not put out by that great view of garden no road noise and breakfast was

the staff could not have been better, they were really accommodating and lovely to the kids.

we had a rather long wait for our evening meal but the kids managed the wait.

brilliant playground/skate park just stone throw away - excellent for families with kids

kitchen had everything you needed inc washing machine

friendly pub with off road parking

dog friendly bar and restaurant and lovely food

there was a good vibe in the bar and restaurant and the other patrons were also nice people to chat to

so many dogs too with there owners staff were particularly friendly in particular jane behind the bar who was

wifi connection wasn't that strong

bar food and drinks choices

complaints, the only thing i can think of that's worth noting is that the wifi is patchy and can be slow as it

our room was lovely with a large comfortable bed, warm, beautiful village views,parking and tea/coffee facilities

would have liked a few more vegetables with the bar meal main course...

no room service despite this being offered

the cricketers bar with the real fire is warm and welcoming and so cosy

room with nice view (though kids who were also travelling were in the back)

our room was spacious (including a separate attached room that sleeps two kids), the bathroom was beautifully

and we have been to many pet friendly hotels

breakfast was very slow waited 45 mins , no one explained why , we had to ask

the staff are really friendly and the bar area is an excellent place to unwind after a day out

our room was very warm , didn t use facilities lots of kids in pool when we arrived

noisy laundry delivery early morning. sink taps difficult to operate. a little jaded generally.

location, hotel was great with only the restaurant and bar service disappointing

the spa facilities were just what the doctor ordered

not replenished at the tea and coffee station in our room during turn down service and the bar snacks (crisps

parking is easy

the bar staff and waitresses all very professional and friendly

evening meal and breakfast excellent

comfy bed and huge room (6) nice food in the bar also

our food was superb and dogs were made welcome in the bar area if you ate there

room size, fridge in the room, comfortable bed, parking on site, a warm welcome, and very helpful

enjoyed a couple of drinks in the bar with the locals

the facilities are excellent and bar is a nice cosy place to spend an hour with a pint of good beer

separate (pretty well equipped) kitchen and sitting area too (+)stayed in one of their cottages, which was

had everything we needed including a fridge in the room ,free wifi and free parking

doors got a bit caught in the carpets so it was hard for the smaller kids to open.

was excellent in the restaurant on the evening and breakfast was cooked fresh to order

this combination of excellent food, stunning views, peaceful environment, and pet-friendly atmosphere made the

the location, the food and the staff were amazing. ample parking if you drive there.

excellent wifi connection

toilets in the bar area were a bit untidy, as if a couple of kids had had a tissue fight in there

experience was lovely, we enjoyed our time there so much we are hoping to come back with the kids next time

parking was great

free wifi was a little slow.

we had travelled up to visit york but were put off with hotels there with limited parking and sanburn hall was

took ages for breakfast to be served and with kids in tow we eventually decided to leave after nearly an hour

have arrived before 8pm and there was no warm water so we had to wait before kids could take a bath

there was no information pack to let you know about the hotel to contact reception or room service or what to

wifi not great for me anyway.

great breakfast and lovely food that we had in the bar area

location was excellent staff were helpful and friendly, food was lovely, no kids

wifi wouldnt work

at registration, we were informed that there would be no room service (presumably due to covid although we had

room was very cosy plenty of room friendly staff bar area very nice warm & homely would recommend it to anyone

weak/unavailable wifi and mobile signal.

our kids slept on a sofa bed for an extra 25 at no problem but only found out on

kids absolutely loved it

we booked last minute and was glad to be able to accommodate the kids and the dog.

parents to deal with but we ve done several spa breaks in the past and never encountered any kids permitted

separate splash pool for kids would have been great for adults who wanted to relax round the pool

little play area in the beer garden which the kids really enjoyed after their meal

not doing our research - wouldn t recommend walking to and from town if you have tired young kids

booking again with my sister and kids amazing breakfast and price was fantastic thank you for a great

was just abit of faffing around when you have 5 kids waiting for their breakfasts lol

both the evening meal and breakfast were excellent and very tasty,kids eat for free at breakfast which was

very comfortable and had lots little extra touches like kids toys and books

the apartment was well stocked with books and games for the kids to play with, the kitchen was well equipped

loved the extra thoughts throughout the apt like kids books/toys, radio and smart tvs

location and view. kids room had toys in it and books which was brilliant

the parking was a little difficult but sorted it out eventually

breakfast was filling and my kids loved the pancake making machine

rooms were comfortable we had adjoining rooms which gave us plenty of space for the kids and us

staff made the kids feel at home and welcome nearby park and ride for a family was 6

staff were lovely and made a fuss of the kids.

not the hotels fault that the kids were noisy but the structure of the hotel made the door banging echo and

parking was also perfect with designated space right outside the unit

having the golf course as a view from our bedroom door was a bonus

positioned atop a hill overlooking a well-maintained golf course with views of the ocean

has been lifted , the accommodation was great with a lovely view over looking the coast and golf course next

breakfast was brilliant and accomodating

kids menu would have been good

paid an extra 5 on booking.com for car park space and fast wifi, this was alreaded included

good location and a quiet hotel. great for parking free

free wifi

the bar downstairs was a very comfortable place for a woman traveling alone

tv too far from bed and one of kids beds a little springy. difficult to find parking space.

but the wifi also didn't work

wifi was fast and free

wifi not available in the top floor

the tv and wifi worked perfectly

main concern was that the kids beds has stairs leading to the door and i was a bit worried the little one

family room, it had low sloping ceilings, kids bedhead were under wooden beams, my son had to duck to get around

( bar one) where the kids slept there was barely any lighting and right next to the stairs which freaked them

was faultless in every way, comfy beds, crisp clean linen, warm as toast and great wifi for the kids tablets

nothing the kids and the wife had a great time and that means i do to

also shower head overhead, not good for short person or kids

wedding on while we were there and kids running wild

all good with the morning breakfast & kids enjoyed the day at mercure york.

i know they were teenage kids but i just felt like i was in a daycare

enough staff on night time , especially when young kids running around hotel , it was a young rugby team staying

if you have kids the play area is good with lots of outdoor seating

the wifi was slow and poor, and the water flow from the shower was very poor.

staff were all lovely, especially bar staff

wifi is weak

friendly staff, really excellent cooked breakfast, plenty of parking, easy to find, spacious room

mother s day this was my first chance of a lie in for many months as i m a mother of 3 young kids

the staff was brill with the kids

a quick game of table tennis was also fun and entertaining for the kids

loved the location and the hotel grounds and the kids loved the pool

kids running down the hallway at 6:30am. floor 5, wasn t impressed.

room above us were very noisy (i think kids were using the beds as trampolines) which is just annoying

kids screaming and shouting

reserved 2 rooms - family room and double room and the kids were not next to us

wish my kids had been there , i d of sent them round to explain the wrestling ud83dude02

location, warm welcome to my kids and dog with a treat

loved the room , very clean . kids loved it . breakfast exceptional

only thing was the tiles in the bathroom became very slippery when wet - not so great for wee kids, but that

separate rooms for adults and kids, close to town centre

highlighted activities for the kids on the map for us and only a 10 min walk into the centre of town (with kids

we loved the space, the people who run it were warm and friendly, and my kids loved playing foosball in the

all the extra touches for the kids, the staff were amazing

was very comfortable, great little treat for the kids amongst us, and restaurant was v good.

we were in a bootham suite (one of the rooms seemed the nicest and priced accordingly) and our kids were in a

concept: teepee, books and toys in the room, the train going around the room in the bar, the kids menu at the

very helpful reception staff, great recommendation for a pet-friendly restaurant (bistro guy), which turned

booking manager should consider where they put kids

this a nightmare when you are traveling with kids and heavy luggage from one city to another

cookie on arrival helped with the kids hunger after a delayed trip

kids running up and down the corridor at

was never cleared from the guests before us we also waited 14 minutes to get served a drink, 3 kids washing

our 3 kids 18, 21 and 27 loved them

to our room (assuming for a break), heard them loudly swearing to each other (unfortunately the kids heard too

also, a kids breakfast menu would be great

kids received a easter egg

being a woman on my own with 2 kids it worried me

kids loved the hot tub

of school kids making a racket through the night

was with two kids - 14 and 15 years old, and it was the best room with four beds for the reasonable price

there is no elevator so not great for kids

is old and just hanging in, the bedding was torn from one too many washes, (assuming i had kids in the room

nothing the hotel could control. (like the weather and all the kids on half-term break)

late bar was much appreciated after a very long drive

no water, room service or toiletries in the room

no room service was also an issue

breakfast was lovely and the staff made the stay, the bar staff were very helpful and friendly but i must

parking allocation on site and free to guests a great big bonus kudos

the breakfast is very delicious

the breakfast was good , did not get any paranormal experience but will try again

easy to get to, good car parking, comfortable room, good breakfast, friendly staff

beers were not to our taste and the bar was very dark and dingy

everything maybe a few different food options on the bar food just to over the kids and adults and just little

were lovely & friendly, food was good, clean and tidy and the kids loved the pool and footy table

location with kids, the main area has plenty to entertain when you need a bit of break from the walking around

plenty of choice for breakfast too, games in the bar area for big and little kids

touch / idea, but you need to pull it off with something that tastes like a gin cocktail, not a kids fruit juice

a kids cooked breakfast cld be a good thing also

our second day, we had heavy rain, which led to the old fireplace rain water running down the old chimney stack

excellent hotel and location. fabulous breakfast

the mirror above the fireplace was too high for me to use and there was no dressing table for my makeup or

only tiny issue was that due to us being on the top floor, the wifi wasn't fully connected