wifi could improve!

but spacious rooms, comfortable beds, cleanliness throughout, 24 hr security at front door, laundry facility,

breakfast (available 6 days out of 7) also excellent i would happily book to stay

breakfast was great, too

super staff, super neighbor hood, good breakfast, laundry

the room is small, but just right for us with a second for the kids

the screaming kids at night

we arrived very early and they accommodated us for an early check in with no problem

anyone who wants to have a quiet stay but also wants to be a quick walk or train ride away from bars, clubs,

they have a bar for a drink before dinner and serve a continental breakfast perfect to start the morning

location, very friendly and helpful staff, great coffee, unique spacious rooms, great for kids or couples or

no with kids 2

bar / whiskey lounge in the lobby

we had a lovey view out to the street and over the bar area downstairs

it was nice having a coffee bar in the hotel as well

also it is pet friendly

the free wifi is good - when it works - but it drops off sometimes

reopen their restaurant with outdoor dinning, inside patio, a club in the basement and a rooftop bar with pool

i didn't have breakfast. coffee was good. guy and gals at bar were great!

great breakfast, lunch, dinner options

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated

excited to see how the hotel expands in the coming months with the edition of a gym and potentially a spa

we loved the lobby bar and the cafe chelsea

great variety of restaurants, clean and spacious gym, sauna, bar and breakfast, and great staff

we booked it because of the history, (just kids, sid & nancy etc) but had no idea it had been recently renovated

gym was incredible, food , service, friendly smile

sharing the space with homeless people did not feel safe for me and my kids

it is unpleasant especially if you are with the kids

i first walked in staff seemed stand offish like why this black girl here with her kids

my kids especially loved it

there was a lot of kids playing around the building and slamming doors

ich was not available on our trip) which should be larger and fit a proper day bed in it for kids

room to be not accessible - all chairs were actually high bar chairs, that are hard to climb for kids/short

complimentary breakfast and free wifi made us feel truly welcome

the continental breakfast in the cool bar was an unexpected treat

comfortable room, lovely bathroom and shower, great quality toiletries provided, loaded snack bar and fridge

didn t realise kids couldn t use the pool other than between 8 and 10am

fri/ sat night.. too much noise at bar .. too many kids those nights..

better not with kids

dream had longer pool ours for kids to swim

would have liked the pool access for the kids a little later into the day or for a bit in the evening

there is no refrigerator in the rooms and room is super small not for a family with kids

and we stayed with kids they loved it

not very great for our kids

some of the people hanging around outside as i had my kids with me .

early check in accommodations, bringing us the fridge and the late check out

was awakened by the kids shouts from the corridor and doors slamming

can hear your neighbors (we ve heard our neighbors kids screaming and laughing in the middle of the night

a little annoying to have to log in to the wifi daily (as opposed to automatic connection)

gym was nice and clean

-restaurant on sight/ room service

breakfast service - this is something what has to be improved and than the hotel will become one

breakfast was delicious but very expensive, we would have preferred a buffet instead of a la carte

rooms (i recommend higher floors, it gets quieter above floor #12), amazing location, great room service, helpful

wifi cuts out unless you use the passcode

the room service menu had excessive prices

i could see if you wanted a quiet stay, the kids everywhere could get annoying

my kids were okbut when you are over 50 you can't sleep, you need a harder surface

were hoping for a room with nice view for the kids

staff very helpful when we needed a change of room when kids were sick

i asked about them and there behavior and i was told that they were an employee's kids

reserved a king bed for myself and my small kids and they gave me a room with double beds (didn't tell me there

is good for couples with no kids

rooms are too small. we are a family with two kids, and they're are no spaces for the bags.

several shops around the area clean room helpful and friendly stsff good variety of breakfast for kids and

dimensions of the room, too small for 2 adults and 2 kids. breakfast rather poor

duanne read is right in the corner and there is also a mcdonalds in the opposite corner if the kids are hungry

i requested to be next to each other, and they were not, and i was with the kids

the space. with 2 kids, we were almost walking on each other.

gym (mainly cardio options)

no other common space apart from the reception area and the gym (a bit small and claustrophobic in the

overall a huge disappoint for my kids first trip to nyc

so when traveling with little kids can be challenging

free breakfast for kids aged above 11

like everything but wish to have balcony plus microwave oven if kids needs something warm at

with the hotel - food is sub par, staff in restaurant are just plain rude, and if you book with kids and have

shame that there were no single beds which our kids could have slept in, instead of sharing a double

felt like a packed lunch for kids - one day i had a little bun instead of croissant

breakfast, paid but didn’t use after first day

did not work: first was missing a portion of the device; second barely produced steam, third (brand new) did

liked that it was modern and the ambiance outside although i did not enjoy the outside and bar definitely was

the staff was super friendly and helpful and so welcoming for the kids

the pool bar/club is the big draw, if i was younger without kids it would ve been perfect

other than that no complaints and i booked here again to bring my kids back for christmas

the tea and coffee were luke warm and it was $25 each (thankfully they didn't charge us for the kids)

the cookies and hot chocolate and bottles of water in the lobby everyday were a treat for the kids and adults

great location, friendly staff, good with my kids

my kids love the breakfast esp the pork chorizo.

different every day but it wasn t very hot (apart from the make your own waffles, which the kids loved)

the front desk several times about someone the kids upstairs and across the the hall would knock and run

lack of room service

great staff! so welcoming of us and the kids.

hotel did not have kids bed (over 120cm)

staffed by stand ins, kids, with no real sense of customer service or hospitality

beds walls are paper thin and can hear everything going on in the next room, not great with kids in your room

no drinks for kids

very small room for 2 adults and 2 kids, hardly any space to move around or open luggage.

kids had a two queen room which was very nice, but also a warped wood floor

really large beds, suitable for parents and two kids

no cleaning service, to pick up the trash it s very poor service for the family with 2 small kids

location in new york, this is the place for everyone - solo traveler, couple, group, family with kids and most

perfect for family with kids

the carpets are so dirty, that my kids socks were brown

perfect for family with kids

and the kids channels on the tv were too little

my kids and i got caught in the rain when we went out for dinner and one of the women (forgot her

and the room is okay - although quite cramped if you re traveling with a few suitcases and kids

the room was very small for 2 adults and 2 kids.

there is no room service.

guest laundry service in the hotel

no bar area

my kids loved the flavored cold water they offer in the lobby

friendly and service-oriented, also tina at the breakfast buffet was amazing with our little kids

i have 3 kids living in manhattan and 2of 3 were less than 15 minute walk

our room was booked as a 'double room with two double beds' for two adults and two kids

was really small for family with small kids, the covers was not confortable, not soft covers room bed are not

we begged for air mattresses which were eventually brought, but both had holes in them and our kids were sleeping

not (small) kids friendly

me n my 2 kids

february 7th, me and my wife wanted a night away from the kids and dogs

the rooms are so clean and the kids liked it so much

very friendly. kids enjoyed fully the pool. love the neighborhood.

the beds were extremely comfortable as was the sofa bed the kids slept on

parking and no breakfast included :( but this is usual for the area the tv had only one kids channel

hot nyc summer and reason enough to make it our now go-to place to stay in the city with young kids

amazing hotel! my kids loved the pool! beds are super-comfortable.

the fact that kids can't use the pool at all

noo kids

it is a shame that kids under 18 cannot use the swimming pools.

kids under 18 can t use the facilities

the kids are not allowed in the pool at the hotel

with kids it is not a convenient hotel

playground for ugly tourists and annoying rich kids

access to the rooftop bar-restaurant at the 18th floor with kids (even just during the lunch time) but its per

that kids friendly as expected but nice location, nice crowd and vibes, recommended for young couples

you're traveling with kids, just be aware that the hotel has a club and that there is definitely a nightlife

definitely hear the neighbors next door they had kids so i understand but other that it s

stayed there for a trade show and since it was my kids' spring break, my husband and 2 teenage sons came along

also loved the early check in and 12pm checkout

she got us an early check in, then helped us with restaurants, then with packages, she was so thoughfull i was

but since i was there just for one night with good wifi connection it was not a big problem

size, dated rooms, also people smoking marijuana in other rooms which could be smelt in our kids room

with 2 adults and 2 kids in a room and very dated but a perfect base for exploring nyc

useful diner which is handy, especially for families with kids

if you are traveling with kids, this is a good spot to stay

larger room for an adult with 3 kids

we have three kids and got a free upgrade to a room with two bathrooms- i could have kissed the receptionist

having a clean bathroom and bedsheets is the most important thing to me as i travel a lot with my kids, family

family suite was big and had 2 bathrooms and sliding door to separate kids from adults and kids had own tv as

consider yourself blessed to stay in the family suite if you have kids with you.

stayed here for 5 nights (2 parents, 2 small kids) and absolutely loved the hotel

friendly and responsive staff, the game room was clutch for our kids whenever we needed to come back to take

staff extra friendly and accommodating! room was excellent and kids had a safe place w to play.

excellent gym facilities and great games room for kids

nice place to stay with kids

we got back the 40 usd that we paid for the kids, but we lost the 40 usd we paid in the reservation

the night manager was terrific- helped accommodate my kids, print tickets

comfortable enough to stay with young kids

the mini market at the reception turned out to be of great use for our 2 adult kids who enjoyed their easy access

it's a bonus having a coin laundry too at the property

location/check in & out 24hrs gym breakfast customer service

hot beverages were the best and my kids enjoyed pancakes

going again without kids soon and will book here again

loved keycard elevators are a nice feature for privacy and safety when traveling with kids the continental

was a bit scary place to walk during night time with kids due to people sleeping on the streets and their way

kids thoroughly enjoyed the complimentary breakfast as they had plenty to choose from

i wouldn't take kids here not

value: nice view; nightly free wine 5-6 unlimited; free bikes for use; reasonable gym, pricey but very good

great location food and bar are amazing

having personal goods stolen. breakfast and laundry service too expensive

location and bikes and extended check on as courtesy and room service st 3am

when i reached my room, there were no towels at all because the hotel s laundry had apparently arrived late

they had a safe when they did not, said they had a roof top bar but it was never open

kids loved it

ordered for 2, though reservation was for 4 - too small a room for 4 adults; can fit 2 adults + 2 kids

microwave to heat your food, often time the kids didn t finished their food and because there is no microwave

well stocked bar with good food choices & a little snug area off the bar area for kids to play games etc

staff were amazing, room was a good size and modern and restaurant downstairs was great for kids

too small too many school kids breakfast room too busy, didn t have breakfast at the hotel any of the days

size of the room, 2 adults and 2 kids and we were latterly on top of each other

much other than the room was on the smaller side, felt squashed as a family of 4, with 2 small kids, but it's

the area has some transients but i felt so safe staying there with my kids bc the doors were always secure and

i was there with 2 kids

are a lot of drug consumers in the street which does allow to feel in security especially with kids

the kids enjoyed the breakfast food

if you are with your family, kids, strolers, etc, forget about it

every day there was a huge school group of kids over 75-1000 that would eat everything and make a mess everywhere

gifted us a bottle of wine on arrival as we were traveling for our anniversary and without kids for the first

sharing a room with 2 kids can never be easy, but we had the best stay without feeling too cramped

but they are also great with kids

this is not a great hotel for kids or

small room for 2 adults and 3 kids (12, 9, and 2); however, it is nyc after all, not unbearable at all, just a

travelled with kids and they were made to feel welcome too

the staffs were very nice and helpful, great location. my kids and i loved our stay.

nocked and called at 11pm while me and me kids were asleep got really scared

we travelled with our two kids (10 and 13) and we had a great stay

us to have an early check in which was super helpful to us, being an exhausted family of 4 with 2 kids

only thing missing was a room mini fridge - which is not a big deal if you're not traveling with kids

s different, trendy, colourfull, kidsfriendly

of covid 19, there was nu husky puppy, so kids a little dissapointed

our anniversary the day we checked in and they arranged a bottle of wine and a nice note from our kids

pet friendly hotel

wifi was not always working rooms a bit small

rooftop bar is exceptional with incredible views

bar furniture sofas were kinda torn and

room service was solid but uninspired

enjoyed nobeluz and zaytinya (breakfast and dinner) (-)small rooms with too soft beds and the breakfast not

i think the gym is small with less equipment.

no mattress for kids bedding

good showers and restrooms, nice floor to ceiling views and we had adjoining rooms with our kids

delicious banana pancakes from room service

gym was really bad and made me not wanna go for workout

access to the planet fitness next door was great as it was a full commercial gym

you need your key to enter the hotel i did found this to be very secure considering that i had my kids with me

staying for 11 days here is my review my family (husband and two kids) the facility is in a very centric place

we seen somebody running up and down the corridor naked which was very disturbing for my young kids

the entrance and street were comprised by the drug misuse that shocked me and my kids.

the room with 2 king beds was okay to sleep for 2 adults and 2 kids but it was so small that we couldn't move

there is a square next to the hotel where we had lunch with kids, was great

had a bag of clothing from the jets game go missing from the room ,it s the only time the kids will ever go

my kids were laughing too loud and we got a call about that

single mom travelling with two kids found this to be a great spot to explore by for their first time

was great having a family room- one room for the kids, one for us

not stay there again because of that, and i would never recommend this hotel for people with kids or anyone

never felt unsafe but probably not wonderful for kids

be especially careful if bathing younger kids

our kids were travelling with us

we had to pay for breakfast $25 each adult and $12 for kids.

the location is excellent and the kids loved the hot chocolate and hot breakfast buffer

this was my kids' first trip to nyc, and this hotel was the perfect base for them to enjoy the city while

very small not too much shelfs or hooks to put / hang things closet is too small for family with kids

eggs tasted artificial. would be nice to have some pancakes/waffle option for kids.

location, breakfast, hot chocolate for kids and coffee for parents in lobby.

shame kids couldn't use the pool after lunch time

the only complaint from myself, my wife and the kids traveling w me is - the elevator technology is terrible

not great when you have kids

had booked a room with two queen size beds because we are a family with small kids

could do with better food offerings for kids.

room service was hit and miss, on one occasion we had them knock in the evening when we were

really excellent staff, rooms, service. cipriani restaurant. excellent bar with live music

be sure to have a cocktail in the back library bar for hotel guests only

- very pricey room

the hotel bar is one of the best in

room service club sandwich was pretty terrible small, dark room no usb anywhere multiple light

terrible experience with my kids

two starbucks staff/kids are two of the most vile humans i've ever met, from day one nothing but death stares

very clean and modern my kids even enjoy it!

bellboy, chris, was amazing with my kids and really helped me a lot by entertaining them while i checked in and

my kids wanted to visit ny

and convenient location (went with my teenage kids), very clean and comfortable, teeny but excellent price of

not happy about this since i had to work while on vacation and my kids had to do school with no way to get

breakfast was very basic all cheap carbs and kids cereals and breakfast room was too small for the size of hotel

there is an elementary school, my friend is a light sleeper so she did wake up to the sound of kids yelling and

kids next door, very noisy, bed sheets kept coming off the bed, uncomfortable, temp in room

friendly. clean. sanitized. kids loved it.

i also find it difficult find rooms that are workable for me and my two kids who are older

laundry service was unreasonably expensive

i loved that there was room service every day and that they provided bottles of water every day (very useful

wifi is really poor, you can t do a video call at all, so if you plan working from the hotel -

booked the large room to stay in with my spouse and our two kids and it was quite small and dark

one of them but be aware this isn t a chilled, quiet hotel and not sure i d come here with my kids

our kids loved, loved the guitar in the room

the kids loved the guitar in the room

we stayed with our family with 3 teenage kids in one large room (2 double beds) and an extra bed, which worked

room size is small when traveling with kids.

we had two kids (teen and pre-teen) with us, and this was necessary

busy, poor breakfast service (lost a lot of time to have breakfast) and roof bar did not allow kids after 5h00

restaurant, complimentary coffee and hot cocoa for the kids and great pillows

the sofa bed mattress is a bit springy but it was ok since our kids are young

the front desk staff ranged from outstanding to very good and seemed very sincere in helping my kids and i have

i spent my adult life working with kids with attitude issues

the room service can be better

once i got logged into the wifi, it was plenty fast enough for my needs

great location, good breakfast, helpful staff, comfortable, clean and good new room.

we actually an extra large room that worked out great with two kids

while our room for 4 - 2 adults and 2 kids was very small the beds were super comfy and had all mod cons

( kids loved the bunkbed) housekeeping spotless

it s pretty noisy till 1 am at least so wouldn t recommend for family s with smaller kids

to small the room for kids like a college dorm.

both of my teenage kids got stuck in the bathroom for a brief period after showering

not hot, air con kept freezing room,no bar/ restaurant or hot tub as advertised, breakfast like a kids picnic

5 nights with small kids

liked the kids toys for them to play with on the rooftop. amazing rooftop view!

it s keep kids busy

didn t like that they gave us the wrong room, i asked for a room for 2 adults and 2 kids and they gave us a

a bit tired; breakfast off of paper plates with plastic cutlery felt like a kids birthday party; one lift was

received complimentary late check out, which was great

breakfast is a bonus but very minimal

queen room was spacious. good basic, free breakfast. helpful, friendly staff.

hotels since i moved out--the service in this hotel (front desk--special shoutout to paola,--room service,

hotel, restaurant and bar were very pretty

restaurant and bar are amazing, and for as long as the inhouse gym is not fully functional (there are a few

i order room service bagel on sunday, it was delivered 30 mins late

not being able to just run into the bar or restaurant bar for a quick cocktail was ridiculous for what we paid

the wifi was pretty poor.

the staff was super accommodating with early check in and luggage check

the wifi of the hotel was great, we were looking for a place that had good location near time square,

it would have been nice with a little chair in my room and the wifi was difficult.

come early and staff very nice to early check in with big room

the tv was huge and was right at the end of the bed which was a nice feature, it also had kids channels on it

my kids were also full of bites and i can t help but wonder if there were bed bugs

gym was broken, which was one of the reasons why we chose this hotel

location, lovely staff, free coffee/tea in the morning, comfortable bed, good wifi, gym had everything you need

there was a simple gym also on level 2

because of that we had to re pack two suitcases along with our kids and son in wheelchair

nice although abit more variety for hot food would be nice, the waffle maker was a hit with the kids

the strip is lined with bums and crazy crack heads ready to chase you, snatch your kids, or try and sell you

those things are required when you travel with kids

no clean service in the room (we stayed 3 nights), poor grab and go breakfast without nothing for kids to drink

where one can borrow all kinds of things from a blender to board games - great for staying with kids

cooking facilities and free use of laundry which was

having a laundry room for free was so convenient

having a kitchenette, laundry & gym on site met all my needs

early check in without paying extra was not accepted

breakfast is stated in the hotel description, but you can't feed the kids coffee and bagels in the morning

one of my daughters was given permission to have the time off work and asked if she and her 2 kids could join

continental breakfast was great for the room price and a real perk for staying, especially with kids

the bag and put some stuff on it, despite seeing us being quite overwhelmed with a family of 2 kids

one of the days, we waited approximately 20 minutes for a lift but no luck so we had to walk our kids down 31

breakfast wasn t to great, lacked variety especially for my kids

is super clean and there is a refrigerate and a microwave, that really nice for family who have kids being with

happy hour is always spicy, consider non spicy option as not everyone like spicy food specially kids and folks

overall my kids had

it got my kids a bit worried

right beside the museum of sex (a bonus for some, i suppose, but we were traveling with two small kids who were

not kids friendly. rooms are small, smelly and noisy.

a couple of issues with our neighbouring room, the lady was complaining all the time about our kids in the

my 2 kids and i stayed here while in nyc for 24 hours on our way to las vegas

didn t like to call for ice; next to museum of sex (kids with); didn t care for pictures that hung in lobby

the wifi in the room worked only on one device

we did not have our rooms cleaned by room service for 3 days despite requests to have our room cleaned

so i had to order room service from front desk and when i did so i was made to take up the 1l glass water

wish they had a rooftop bar or sitting area where people can enjoy a view and fresh air

from the front desk, to oswal, to the cafe and bar and restaurant, everyone was just amazing

and continuing alarm, with no explanation after transatlantic flight were scary and frightened kids

the area is gay with lots of trannies everywhere so don t bring little kids here

a couple staying on one side and they always woke me up talking, and then on the other side some kids were in

amazing, the room decor was stunning, the beds were like soft clouds, the bathroom was gorgeous, room service

the room service meal i ordered (lobster tagliatelle) was perhaps the best dinner i had during my 5-day

7/24 open free pantry (healthy snacks, fruit, coffee, icecream, milk, cake- especially for kids is great) helpful

room service

staff very friendly! fitness gym modern. my room was surprisingly quiet.

complimentary appreciation they show their guests with a $25 credit you use for snacks or a bar drink

the staff at the lobby bar where so lovely, welcoming and helpful

comfortable rooms, especially for families with kids, and a superb view of the empire state building

i stayed here with my husband and 2 kids

had some noisy kids wake me in the middle of the night when i had an early wakeup call

room was just right for my wife and i plus our two kids and had a great view of the empire state building (free

wanted a night away from my kids after being cooped inside for months

35th floor but due to the front desk error, my sister & i had to stay on the 30th away from our kids

(bellman) was amazing with the kids and (valet) was very professional and friendly)

view of the city and the front desk made sure the kids got a view near the top floor which made their

if i wasn t w/ my kids i wouldn t care

the large window offers a city view that had our kids exploring the high rises and lights with their eyes

we had two small kids with us and they had a great time

do also wish i was able to just visit the rooftop with its view but only open in the evenings, no kids allowed

we had a great time and my kids really loved the hotel

it last minute single mom traveling with three kids and they loved it it was so neat and clean and as my daughter

i would not attempt to leave my wife or kids alone after dark, since the atmosphere smells 24/7 weed, and there