kids loved the indoor pool and great breakfast

i had my kids waiting to get in the room for 30 mins since our key didn't work to the room

noisy kids running through the hallways, no proper enforcement by hotel staff.

property was very nice. the kids had a lot of fun in the pool.

my kids also love the pool

they were letting kids run and play through the hallways.

they don t charge extra for kids who swim in the pool with the added expense of cleaning

everything. great pool for kids and hot tub too. spotlessly clean. lovely staff.

breakfast was great, it was hot and they kept it full of all items

parking is way too expensive and the elevators werevconfusing till you realized there were two sets

our kids had to lay all in one bed since no sofa bed was given as described when i booked

great place to stay for families / travelling with kids

pet fee is outrageous compared to similar properties

i like the idea of having the bbq and the kitchenette

my taste i would like a little more lighting in the kitchen and living room area

also, the walls are thin so it was not fun waking up to screaming kids in the next room

very rowdy and noisy teen kids

the pool was great for the kids after a long day of soccer games!

they apparently didn t take down the room they assigned me to so at 9pm that night after my kids had gone to

the pool was great for the kids after a long day of soccer games!

closing too early while pet friendly, not allowed to take your pet on the main hike

gorgeous spa, heated pool, good dining options.

great location, spacious modern room, great pool

beautiful valley, nice cafe at the golf course, quality of the rooms

breakfast is a bit overpriced for what it is

both were good, but i would also just prefer scrambled eggs, especially for the kids

a little expensive. sometimes hear kids running in the hallway early in the morning.

my kids loved it

breakfast was amazing and the kitchen staff very friendly and attentive, our room had no pet odor

thought there would be a hot tub...pool was too dirty to swim in

to much noise didn t get a good night rest kids running up n down !!to

work, then when it was fixed by the hotel personel the tv had channels with poor signal, noise ,kids running up

i didn t want my kids to touch anything

staff took into consideration that o was traveling with kids and was given a ground floor room.

i was on ground floor which i appreciated since i was traveling with 2 kids

we were put in area with kids

elevator wasn't working thru out our stay. not fun carrying kids and luggage up and down stairs.

the people in the room next to us smoking marijuana and loud kids

has there kids running around

the rooms were paper thin so the kids above us were

cars and stuff saturday night we got another night and all we hear was a bunch of people in the parking lot

could you add oatmeal to your breakfast.

quiet and clean along with great breakfast for the kiddos.

decent daily breakfast (waffles, eggs, sausage, yogurt, cereal, fruits, toast, juice) friendly, helpful

breakfast was great

the ac was next to the sofa bed so my kids got stuffy nose being in direct air

easy check-in, friendly service, great breakfast

breakfast was ok, the same thing every day, so variety would be nice

sry clean and great breakfast

a big plus is having a gym

had a nat bug problem, the air conditioner leaked, had no view and they put me upstairs with two kids

if you have kids avoid this place at all cost, not safe

as a single mom with 3 kids who can be overly energetic, the staff greeted us with warm smiles, pointed us in

liked the rooms perfect size for two couples with 3 kids , very quit place easy to relax

it s nice and clean breakfast is so good

the pool was small but the kids had great fun in it and the hot tub

there was a small pool which is always a good resource when travelling with kids

i guess most of the hotel was a baseball team of young kids, and they were all over the place (running and up

the chairs in kitchen had little kids hand print of food

amazing room and pool... my kids loved it.

seem we heard every step that was taken from the room above us and it didn't help that the kids were running &

very noisy- kids running up and down the hall after 10pm

the kids loved the pool and the hot tub felt amazing after long days

took the kids for a swim in the evening (heated)

kids jumping into the pool splashing everywhere and many of them unattended

kids running in the halls late at night. bad parenting not hotel fault

too much noise above, kids jumping around and the a/c unit was so loud

everything was available and my kids really loved it

rooms were a tad small for my partner, myself and our 2 kids.

the kids did not like being that far from us

the beautiful green grass outside our door was lovely and my younger grandson met and played with kids out

everything was perfect except the separation between adults only and guests with kids

our kids enjoyed the swimming pools

beach for kids to play

loved all the amenities with the comfort of being at home. great place for kids

nothing fancy, but great for a getaway with kids and much nicer location than the hotels at the boardwalk

was great, free breakfast (perfect for kids), friendly staff, heated pool and hot tub, would definitely stay

with our kids for spring break

kids were jumping the locked pool gates to get into the pool area

room balcony was over the picnic and pool area, and there happened to be many people and kids out so it was

the pool was small and shallow and jammed with screaming kids which meant you couldn t actually swim but i

hotel had a beautiful christmas photo prop,my kids loved the little tree contest

room service was quite good but expensive as expected

over priced. no room service. restaurant and bar menu nothing special.

friendly staff, clean, pet friendly too.

told the property is pet friendly then arriving to hear we only allow pets 40 lbs and under

was dated, gym had limited equipment, room was small, had to ask each day for towels

the hotel s water station, was, in reality, a small water cooler tucked inside the tiny gym

pretty nice gym in the basement

wifi availability was extremely awful

hard when you have cold kids

free wifi.

no room service

the carpet and it took a decent chunk out of the bottom of my foot and if i didn t pay for the wifi then i

due to covid-19 the bar and restaurant were closed also pool area and gym

they had a christmas in the park within walking distance geared towards kids

room service was the anti-roomservice

gym very small

precisely in the middle of downtown with nice bar and restaurant

if you had room service it was unknown to me and maybe the staff should let the guests know that when you

our kids enjoyed the pool even though it was a little chilly

the lock on the window was gone was scary having our kids alone

its one of the best locations in downtown san jose. close to everything. solid bar too.

the pool is great

no room service, car service, pool , food , nothing

the breakfast was a little bland

was clean, smells good inside, comfortable beds and pillows and equiped with mini kitchen plus breakfast included

breakfast great good value i enjoyed.

although it had a kitchen, there wasn t even a table or a proper place to sit and eat, which made the kitchen

my wife loved the kitchen and everything in the room was great

and the pool was closed, which was a bummer for the kids

there was laundry facilities on the floor along with filtered water available - nice touch

free breakfast

rooms are so small, wifi is so slow

no room service and limited food at the restaurant. rooms were small.

my kids commented on this hotel was the nicest they've been to

close to everything, very clean, very friendly staff, valet was super quick, and the breakfast was great

it was a great surprise know that the parking has ev charge station (even though it's valet parking) we were

s a laundry room for guest use

fitness room machine noisy. motion activated bathroom light.

were more families with little kids than i had expected (i was there for business trip

kids' attitude was disrespectful, the room did not feel clean, the accommodations were in a bad

we were staying here with our kids, so not feeling safe was a big deal

room was nice and clean bottled water in room (2) playground for kids sensored lights with timer in restroom

it was run by a bunch of kids - with no desire to help or care for the customers

the breakfast was great, my kids and i loved it

we always stay at this best western...it is 3 blocks from our kids and grandbaby'

the breakfast was fresh and delicious

they a gym here in the first floor i used & it's good

clean room and breakfast

other people who were staying in the hotel were putting their kids' diapers by our door

the room next to me, the guest were loud and the kids out of control

it was hurt very deeply ,she also dress the pants i think it's very dangerous to the kids, and i have also

kids next door throwing party at 2:30am

desk told us kids under 12 eat free that was not the case there 12$ a plate with a purchase of a adult plate 1

hotel has a bar that serves small plates, we had some flatbread pizzas and they were good and not overpriced

the breakfast was excellent

customer service, room cleanliness, breakfast was simple yet exceptional

breakfast was good. location great. the hotel was very clean and the beds were very comfortable

staff were nice, breakfast was as good as american breakfast gets and wifi was strong

we had such a long drive with our kids that we just wanted to sleep so didn't say anything

this only complaint i can think of is the lack of a hot tub to soak in while the kids goof off in the pool

we were traveling with our young adult kids and seeing shadows in the bathroom is uncomfortable

staying with kids, it is always a go-to when looking for hotels that offer breakfast and is included for your

the shuttle service was fantastic right on time and made getting to and from the stadium completely

got a room for 4 adults and the the sofa bed mattress is so thin it s a better fit for smaller kids around 1

parents didn t seem to care that kids were running amuck

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

friendliness of staff couldnt hear any aiport noise kitchen essentials, awesome

close to the airport, and the shuttle ran on a convenient schedule

loved having a kitchen, but the fridge was super noisy.

i was impressed with the size and comfort of the room as well as the morning breakfast

wasn't staying longer, and was unable to do my laundry as it was full the whole time i was there

room, well lit, comfortable desk, excellent kitchen, excellent breakfast, complimentary apples and cookies,

excellent place to stay . breakfast was delicious and people were very friendly .

it was clean and comfortable and our kids enjoyed the pool and

my kids loved the bool and the small deck right outside our room that leads to the pool

i had to go get a costco membership and buy blankets & sheets and pillows for my kids

the sofa bed in our room had some tears and kids said very uncomfortable

for breakfast i liked the hard boiled eggs and fresh fruit options, which helped me stay with my eating

breakfast was great, bed was very comfy, my kids love the pool it's great.

sunday morning, my kids were watching cartoons around 11am when someone called to complain that we were too

beautiful spacious hotel with a full kitchen that allowed pets.

might have been user error but i feel it was a wifi issue

i reached out 2x before staying, that i needed an early shuttle

breakfast was reasonable, however they had begals but no cream cheese, the cereal was a choice of kids type or

shuttle service said they could take my niece and 3 kids at 4:30 am but once we checked in they said it didn

breakfast was reasonable, however they had begals but no cream cheese, the cereal was a choice of kids type or

pool was relaxing and fun for the kids

kids running through hotel and gym room while i was working out

great breakfast the kids loved it...

even the severity guard stepped in to help get towels for this kids in the pool

we went with our 3 kids and we all loved it

couch was terrible to sleep in felt like i had springs stabbing me all night but the kids slept comfortably on

downside maybe the tv, i wish i could cast or mirror my apps so my kids could watch what they want