excellent customer service, great onsite restaurant and a nice pool.

the breakfast

plenty of parking, very clean and had a nice breakfast.

easy parking

the breakfast is definitely a plus

cozy lobby, nice small pool area, live music one night while we were there, great restaurant.

heated pool and onsite restaurant

but the fireplace was a direct see-through between sofa area and the bedroom

we wished the fireplace worked, but not a huge deal.

has pool and gym and parking garage

easy parking, cleanliness, location, breakfast included.

the cleanliness, the decor of the room, the squirrels, the fireplace

location. fireplace. comfortable bed. friendly staff.

were having problems with their wifi and was having trouble connecting and very poor wf connection

the parking is a little tight but overall it was a great property

the open room upstairs was not so good for my kids

ok or if i needed anything mind you i could barely walk and was alone most of the time since my kids had to work

one of the two treadmills was broken in the gym

gym equipment was malfunctioning

pool and pool area is very small

location, beds are comfortable, nice space for 2 adults with 2 adult kids

we wanted the extra space and a separate room from the kids so we could all relax after camping

ac didn't cool the whole room, wish they had a pool for the kids

we booked the room for 5 people (3 kids and 2 adults)

only bad thing i can say is; because i wasn't there when my husband and kids got to the hotel, is that the lady

wifi, gymn, staff, restaurants nearby

we were told that the creekside (quieter) rooms were all booked; however, the parking lot did not agree with

the kitchen section, pots, breakfast .a lot of things!

spacious room and the complete kitchen make it extremely comfortable

included breakfast was okay

lobby was nice but everything is closed. snack bar is open though.

i hope they can make some of the rooms pet friendly.

there is a nice little gym with weights, elliptical, and treadmills

the wifi didn't work in my room so i had to go to the lobby for internet access.

wifi

room, well lit, comfortable desk, excellent kitchen, excellent breakfast, complimentary apples and cookies,

the breakfast was awesome

everything ! clean and super friendly . breakfast was yummy!! definitely coming back

the kitchen included with the place,

the carpet is a dark color and when i walked barefoot there were some sticky spots, not visible due to the

if you re a parent traveling with kids, i would 100% recommend this hotel

and pillows were sooo comfortably, friendly staff, super clean, delicious breakfast included, parking available

covered parking at the hotel was perfect, right by the lobby and it was free

allowed an early check in because they weren't busy

breakfast was good however there was a large trail of ants on the tables where the food were so we

complaint was the guests above us must of had kids so it was extremely loud and disruptive at 5 am when all you

it had near by stores, cleanliness and friendly kids love the stay

grear breakfast, convenient location, new and clean hotel, good value

the breakfast in the morning was the

the gym has a bit smell. it is great to have a pool in it.

my kids loved every thing about

staff are incredible. bar is accessible even when really busy.

only one issue is that a non-ev parked in one of the three ev charging stations for two days straight, preventing

location that is easy to get to, really clean and updated rooms, nice underground parking with ev chargers, and

friendly staff, free parking, and cool style rounded out our experience

there are many amenities we didn t use but appreciated such as outdoor seating and a pool

was charged for a pet fee but no where in the check in sheet or in the rooms does it say you couldn t have

showed pool on premise, but the pool was under construction, we could not access it

that would have been nice but liked the morning coffee bar regardless

advised there would be no pool open due to construction before booking

there is a small light in the kitchen above the stove that can t be turned off

breakfast was great and overall cleanliness of the hotel was wonderful.

the studio suite with a king bed and mini kitchen had everything i needed for my stay

the wifi has to be used wasn't optional

loved all the accommodations with the kitchen

only thing i would mention is there is the pool nearby, so it might be a little loud if kids are too playful

lots of pool toys for the kids

ve been on a two-week road trip, and this place was by far the most lively and joyful one our kids absolutely

kids friendly

the kids would be welcome here

the breakfast was great, my kids and i loved it

we always stay at this best western...it is 3 blocks from our kids and grandbaby'

they provided towels for the pool and the breakfast with really good

breakfast was very good and the free parking was a bonus

free wifi was lackluster.

the outage made it impossible for me to work from home as well as very difficult for my kids to attend school

is the coolest hotel but i think a little overpriced lots of college kids also but it s a great hotel you won

i wasn t able never able to connect to the wifi

close distance from my destination and very helpful staff, easy parking acess

the convenient parking and bathroom were enjoyable.

if we had known the pool was not functional we would not have booked this hotel - our kids were deeply disappointed

the kitchen equipment was also only for 2 - we managed that as we had our own items for the kids

new furniture with sharp corners. not very safe for small kids

fully stocked kitchen for lite cooking

gym was a bit lacking.

hard when you have cold kids

the carpet and it took a decent chunk out of the bottom of my foot and if i didn t pay for the wifi then i

room service was a little slow in the morning.

got this hotel bc it was advertised as having a pool, gym and executive lounge only to find out upon arrival

room service was answering machine then they would return call in 10 minutes or so

and the pool was closed, which was a bummer for the kids

the pool is smaller but nice

breakfast options weren’t good both the buffet and the cook to order food options were not good

the pool was extremely small and there was no hot tub - that was the only bummer

wifi easily accessible and fast enough for my needs

liked the rooms perfect size for two couples with 3 kids , very quit place easy to relax

if you have kids avoid this place at all cost, not safe

had a nat bug problem, the air conditioner leaked, had no view and they put me upstairs with two kids

as a single mom with 3 kids who can be overly energetic, the staff greeted us with warm smiles, pointed us in

enough parking, but the clerk told us we can use the basement parking of the hotel next to us

the ac was next to the sofa bed so my kids got stuffy nose being in direct air

location , friendly customer service, very clean room , great breakfast hours service & good price

everything especially the 24 hour gym

breakfast was ok, the same thing every day, so variety would be nice

staff was very friendly. breakfast was excellent!

hotel had a beautiful christmas photo prop,my kids loved the little tree contest

the pool was small and shallow and jammed with screaming kids which meant you couldn t actually swim but i

friendly staff, clean, pet friendly too.

over priced. no room service. restaurant and bar menu nothing special.

room service was quick, friendly and delicious

to room have no clue on when it will be restored need to check out by 12 and were not offered late check out on

the free wifi was weak and didn't like that i had to pay for faster internet.

very close to the convention center (2 minutes walk), rooms very well isolated, free wifi, free starbucks coffee

they need a bar to have a few late night drinks

competent staff... late check out

they had a christmas in the park within walking distance geared towards kids

was very comfortable, however the wifi and cable was not so good

he allowed us a late check out

good wifi & tv channel selection

bar service was attentive but respectful

the lock on the window was gone was scary having our kids alone

our kids enjoyed the pool even though it was a little chilly

nice gym.

there was no onsite store, the room service food was cold, the escalators were not functioning properly

gym, pool, and the free nespresso in the room!

kitchenette

great facilities including modern gym and small but very pleasant pool and outdoor seating area

great facilities including modern gym and small but very pleasant pool and outdoor seating area

didn t use kitchen but probably is good to have for longer stay

rooms.were.clean pool was nice. alot of room in lobby. places to sit.

of families and little kids there for their soccer tourney which is fine but it made breakfast loud and crowded

were a little too thin and couple having sex next door make us hesitant to come back with our kids

/ japanese i guess) with hotpot and miso soup and very little vegan options which meant wife and kids could only

like taking a shower with a kids water pistol

warm shallow 4ft pool was perfect for kids

good wifi and streaming on tv which was great

til 1/1:30 for weekends and a 24 hr cvs and liked the rooms and it s bathroom and nice clean gym

2) pet fee 150 wasn t enough to charge

and layout of the room, amenities, laundry facilities, filtered water availability, front desk staff, comfortable

they have a restaurant and bar that we have yet to try but i heard it s delicious

the noisy family w/ kids above us every night.

i would of appreciate if our kids room was closer to ours

with kids to visit families in bay area

lots of kids and families so not the best for a romantic

i was forced to listen to those noisy kids having fun in the pool until late night

my kids commented on this hotel was the nicest they've been to

my kids commented on this hotel was the nicest they've been to

breakfast eggs were awful.. bacon was raw

it was a great surprise know that the parking has ev charge station (even though it's valet parking) we were

from wonderful reception to housekeeping, the cleanliness of the room, nice breakfast to great ambiance

desk told us kids under 12 eat free that was not the case there 12$ a plate with a purchase of a adult plate 1

kids next door throwing party at 2:30am

other people who were staying in the hotel were putting their kids' diapers by our door

it was hurt very deeply ,she also dress the pants i think it's very dangerous to the kids, and i have also

the room next to me, the guest were loud and the kids out of control

we were staying here with our kids, so not feeling safe was a big deal

the kids loved it

it was run by a bunch of kids - with no desire to help or care for the customers

i showed him my reservation for 2 adults and 4 kids and again told him one bed would not work

had group of about 25 to 30 kids having party next to us drinking smoking dope

got a room for 4 adults and the the sofa bed mattress is so thin it s a better fit for smaller kids around 1

parents didn t seem to care that kids were running amuck

breakfast was great! laundry room for guests was a great plus! the room was spacious and cozy!!

friendliness of staff couldnt hear any aiport noise kitchen essentials, awesome

close to the airport, and the shuttle ran on a convenient schedule

i appreciated that the gym was open, and i enjoyed the bar.

the hotel is pet-friendly, but there's no good place to walk a dog

it was clean, but being remodeled. definitely nice. bar is a plus. very modern.

saturday during the farmers market it could be a little hard to find a parking space

it is very well located, with easy parking, quiet, clean, and the staff is very pleasant

we were traveling with our young adult kids and seeing shadows in the bathroom is uncomfortable

we had such a long drive with our kids that we just wanted to sleep so didn't say anything

staying with kids, it is always a go-to when looking for hotels that offer breakfast and is included for your

this only complaint i can think of is the lack of a hot tub to soak in while the kids goof off in the pool

the staff was exceptional; every single person, from reception to shuttle drivers to breakfast crew, were so

my kids loved the bool and the small deck right outside our room that leads to the pool

it was clean and comfortable and our kids enjoyed the pool and

i had to go get a costco membership and buy blankets & sheets and pillows for my kids

the sofa bed in our room had some tears and kids said very uncomfortable

the pool had loud music playing but it did end timely

clean room with a kitchenette; convenient location; friendly, helpful staff, covered

no breakfast

alarm went off in the middle of the night because of some mishap with their laundry machine

the room was amazing. hotel was quiet. parking was convenient. continental breakfast was great.

but i can t complain too much because we did have a kitchen in our room

great kitchen setup in room and rolling table and setup/layout to make room feel biggger

this time we didn't use the kitchen but that is a plus

not enough kid friendly breakfast options

it is clean, good breakfast

cocoa for the kids in the morning

the staff offered the kids snacks while waiting in the lobby

pool was under maintenance when i stayed there which took some joy away from the kids

for our kids, that we couldn't stay longer lol

we have 3 kids that are 4, 9, and 12

great breakfast the kids loved it...

in the morning and that it doesn t go till 5 am so we had to walk to the airport at 4am with 2 kids so we didn

the room was spacious enough for my husband and i and 3 kids. my kids loved the room!

couch was terrible to sleep in felt like i had springs stabbing me all night but the kids slept comfortably on

we went with our 3 kids and we all loved it

breakfast was great, bed was very comfy, my kids love the pool it's great.

sunday morning, my kids were watching cartoons around 11am when someone called to complain that we were too

breakfast, no pool or gym

they sent someone up to find it, and got it back on next shuttle, in plenty of time

it had a living room space and a full kitchen plus a sofa bed and two queen beds

wish they offered some kind of grab and go breakfast items for the kids

kids wouldn t eat the breakfast, except juice and dry cereal

hotel menu did not offer great options for kids

poor wifi.

should be set further out away from the breezeways leading to the rooms in the garden/swimming pool area

pool and basketball for the kids

clean, very nice staff, room configuration great, kids loved playing basketball

sometimes, you feel awkard to stand outside with family (kids)

like the breakfast and my kids love the bi-level suite

calm,and relax, enjoyable my wife and kids loved it