nice parking

staff was rude, breakfast was poor and lot's of plastics, rooms are too small

you could improve your breakfast

to much plastic waste at the breakfast

breakfast also was absolutely ok for quick meals in the morning and you can have coffee and other

staff is very professional and friendly super clean and the breakfast is yummy

breakfast was something i have never had in any other hotels it was amazing

i love the breakfast menu and the presentation of food

garden the pool the room the fancy shower & dressing room, the very comfy beds, the made to order breakfast,

the ample parking and how clean the hotel was

no pool and very limited gym

staff helped with connecting wifi and locating a specific restaurant close by

s no room service and only serves breakfast, although the staff was helpful with our requirements

good service and attitude from staff. the gym is above average.

and the bar under the hotel always taking the valet entrance

when we arrived they told us that the wifi wasn't working but they were trying to fix it

location was good. they had parking but it wasn't very secure.

the breakfast

got up late and missed breakfast but we are very happy with this hotel

breakfast is bad

breakfast was good. rooms were comfortable.

i didn't like the breakfast

water in the pool was so cold

it offers free parking and wifi.

there's no minibar in the room. pool is small and always dirty.

pool was warm and had a children's wading pool attached to pool

the indoors pool and jacuzzi are a nice amenity

the location and the restaurant are good, the pool also

my air conditioner wasn't working, the pool was freezing cold and the jacuzzi wasn't working

room service was very fast and very good

the parking lot is around the corner and very secure

location and parking available

don t have wifi but still write they do

the only thing we missed was a pool

wifi sometimes is slow the area could be a bit noisy

wifi cuts off alot on the 4 floor close to restaurant side

the bed, the food, parking

friendly staff, and safe secure parking for our harley s

parking bad narrow street lots traffic and parking gated needs to get out the open not safe.

parking

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

the gym on the 12th floor was also clean and well-equipped, with great views

gym is on the roof top, amazing view restaurant is great, both dinner and breakfast

is uncomfortable, specially if you have kids

pool area was underwhelming

bar with noise till 4am on certain nights

i didn't have breakfast.

didn't have breakfast

is not kids friendly - we got a discount which make the value equation better expensive @ full price

of our kids food was extremely salty, and the rest of the dishes should improve in taste

many kids in the pool without supervision of parents and the food in the restaurant

a group of families with kids stayed here the pool looked like a playground area

the gym has a lot of machines

and why it was taken, filthy bathroom with hairs, food laying on the corridor all day, empty mini bar for 2 days

the room service didn t replace amenities in the room. no hairdryer or laundry bag

the gym. it was average.

i loved the room service. food was delicious.

great lobby. rooms was cleaned daily. excellent laundry service.

breakfast service was so so we never really got what we ordered

the breakfast is disappointing and overpriced

the breakfast was really good, very central, close to a couple continent stores.

breakfast could have more options for a vegetarian.

breakfast is very basic compared to other guadalajara hotels i have stayed in.

wifi s signale was very low

the pool, the gym an the bed

we were going to order room service

rooms require updating, feels old, ac wifi should be free

breakfast was too expensive and wifi and parking is not free

don t have enough things for the soccer kids and family to do the pool wasn t big to hold 18 kids or swim

cleanliness kitchen in room

don t have enough things for the soccer kids and family to do the pool wasn t big to hold 18 kids or swim

little kitchenette and the laundry room if needed is a plus

kitchen in the room

kids running around the hotel screaming and laughing

my kids and i love going there and only about 3 mins walking distance

the pool and gardens were lovely, they let us check in early!

great location, clean, kind staff and the pool is on pristine shape!

the parking staff

nice terrace. nice room. good breakfast.

too pricey should offer complimetary breakfast for that price.

breakfast

slow wifi and limited breakfast spread

slow wifi and limited breakfast spread

pool and sky bar are spectacular

the gym was also nice, and the hotel was very clean and modern

no wifi service

, drop-off/delivery of laundry, what restaurant daily plates were)

no options for room service. the hotel staff wasn't very helpful when i checked in.

definitely bringing myself and my kids again

lot's of noice room above, kids

charge me xtra since i had my kids, also they don't let you check in early knowing that you traveled international

stay away from the rooms on the ground level or by the pool, the noise was crazy and i have three kids so that

the kids where only able to use it one day

was incredible and supportive of my health issues and went out of their way to make sure my young kids and i

the breakfast was wonderful. the happy hour was a great surprise.

the suite was perfect. the gym and the laundry.

the laundry somehow smells not good and the dryer cannot dry clothes very well.

the location is quiet and breakfast was very nice

parking, rooms view, comfy beds, delicious breakfast (for adults, limited for kids).

didn't have kids friendly options and were only given 2 towels for a reservation of 4 people

rooms were huge, the breakfast had lots to chose from

breakfast was great

the gym was adequate for a decent workout (no air), but the windows could be open

that my kids were sad they had to leave!

the bar and food was great

the pool can definitely be a little cleaner, but its mostly debris from all the greenery.

their restaurant is big and their bar has great services and also variety

spacious room, well equipped, very friendly staff, good room service,good cleaning service

also the hotel had a conference full of kids so the elevators took forever

service at the restaurant and bar were slow despite having only a few patrons

not ready, and that i couldn t invite my family for the breakfast buffet to visit with some

hotel so the shower was making some noise while showering there were no menu in the room to order room

great working hotel for short stay, good gym

charged us $40 for a towel that was stained although it was watermelon my kids cleaned up

charging for early check-in. ridiculous hotel policies uncomfortable room service

wasn't cool enough even at its coolest-lowest temp setting, pool wasn't working any of the

great location, staff, spa service,

and the spa , the equipment is very new, however there were not water cups or water bottles in the gym, in

the pool was heated and it was great for

parking is limited

also the gym was good

clean nice service good restaurant. has a swimming pool. nice outside area with a lot of trees

very easy parking and access to property/rooms with eager-to-help staff available

no laundry facility at the hotel; room not catered for 3 guests - had to ask for bedding for sofa bed,

not enough place for parking, we have to park in the oxxo nearby.

parking

the bar had different hours then what they have in the booklet

parking area

was slow, it can be a little better and they offer almost every channel imaginable especially for kids

everything was fine. i really liked room service and house keeping.

great location good breakfast and restaurant servibar included complimentary bottled water wifi

found that the room service breakfast was a better value than the buffet for us gringos!

room service food was okay

post kids under 17 stay free hotel charges for extra guest says only 3 and my search was for 3 adults 1

bar didn t have what was needed for drinks ice machine broken no internet down and tv to many

rooms, restaurant, bar etc

the rooms are nice, beds super comfy, great linens , room service was excellent , kids loved the pizza , adults

friendliness of the staff, the location, available parking as well as proximity to restaurants and coffee shops

the parking garage is very convenient but the access/ entry is kinda tight.

the gym had some non working machines. the machines that worked were clunky ud83eudee4

parking, friendly staff, centrally located. very safe neighborhood.

breakfast, gym

the staff rooftop bar and restaurant buffet

the hotel has a nice gym and a nice roof top lounge

the included breakfast is not very good.

parking is a little too tight, but included..

very clean, nice and simple, good breakfast, included on the rate.

great location, great breakfast

nice clean room and good service and breakfast

after a long day of work, stoping by the bar and a light meal, makes a diferrence

nice location and excellent breakfast

we asked for extra towels, since we took our kids, and was

if you are traveling with two kids and wife, if you are a big person, don't expect to have a good rest, beds

great pool area

wifi, cleanliness, cozy rooms, price, staff

great wifi for work

pet friendly and so good with booked another night there in a week

beds were super comfortable, there is a lovely bar and outdoor seating area

wifi signal

easy to find and easy parking

not like the fact that there were kids there

elevator ud83dude12 it s hard to go up with the kids and stroller

too many kids... bathroom small... don't like the shower head

first day loads of kids screaming around the hotel

not professional at all laud music pool dirty spa is not working

the bar across the street was very loud up until 3am

location within walking distance to bars, restaurants, night clubs and gym

breakfast, wifi, tv, noise.

location (although loud in the night), parking.

price, location and free secure parking

the gym is small and just average nothing special

none of the treadmills in the gym worked

the pool was really nice

the style of the place. the rooftop pool.

they also had fun restaurant for food and bar for drinks

is great we walked nearby restaurants not to mention there's a mcdonald's net door if you have kids and traveling

they had one room available that was for my kids, however it took for us speaking with the maid staff and

another stand out was joven, he was the waiter at the bar

very clean and nice! loved that the parking is very secure.

great location, nice underground parking, great rooms, comfy bed, alexa in the room, has a gym