we told her that what we had booked but she refused to assist or take any consideration about kids and the family

no play ground for kids

of the worst nights sleep, the shower kept on going hot and cold not great when trying to shower kids and the

wife and kids loved it

kids bouncing off the bed for hours next door but the lady on reception moved us

very good but a slightly pricey, for half a haggis, black pudding, clootie dumpling circle and a kids sized

check which we were charged 40 for 1 hour 20 minutes, this seems very excessive a bit like the bar prices very

beautiful building and very comfortable sitting and bar areas.

room service ( limited menu options)

staff, very good breakfast, on site golf course with very helpful pro in the club house

breakfast was amazing and catered to everyone's dietary needs

clean staff great comfortable room breakfast was out of this world amazing quality products and served by a

location is great accessible to all the golf courses

the breakfast was outstanding

the staff were all lovely and the breakfast was fabulous

location near to an event we were attending, ample on street parking nearby.

wifi wasn t working therefore neither was the tv the design of the bathroom could be better no

unavailability of wifi.

plenty parking around hotel

there were dishes in the kitchen, but nothing to wash up with (no dishcloth, spong, paper towels, or towels)

garden room was spacious, pool great for kids, food tasty, staff very friendly

wonderful space outside of the garden rooms for kids to play and enjoy the green

fantastic room stunning view brillant breakfast/dinner. kids had a ball

we booked one night here as a treat for the kids as they were desperate to stay at a hotel with a pool

the grounds of the hotel were lovely, great for the kids to run around

hot tub chemicals far too strong in the pool kids got sore skin and eyes

more things to do for kids but due to the style of the hotel i dont think they could change much, so no

loved the lounge area upstairs with games for kids to play

the pool was a huge bonus for the kids and the room was clean and comfortable but the hotel exteriors and

staff was friendly, ready to help; comfortable beds. kids enjoyed the pool.

everything was easy to find, very clean and there was some toys plus games for the kids

the kitchen facility was perfect - it came with all the essentials

a cosy, the beds were comfortable and everything that was needed to cook a proper meal was in the kitchen

lots of essentials in the kitchen for cooking

have a microwave or toaster in kitchen area in case people want to make own breakfast or heat up food

fruit and fried eggs some food for kids needed to be added

journey from norway to manchester then on to kirkcaldy the hotel couldnt provide us with food or room service

great room, loads of parking, excellent food, and great staff. what more do you need

the bar is excellent - highly recommend the spice orange boe gin

ev chargers

and messaged before arriving to check the needs for my room ( i was travelling with kids) food was brilliant

easy parking. welcoming , friendly staff

no room service

nice hotel inside and out with really nice staff great cosy clean rooms and a very good breakfast in morning ud

poor wifi away from public spaces.

we couldn t join in with the party due to kids being with us

unfortunately the night we arrived there were about 20 screaming kids running riot around the car park til late

kids running up and down the landing

i was a single guy travelling with my 2 young kids (7&4) the staff couldn't do enough for you and the beds were

kitchen area for guests to use was being updated but microwave/toaster/washing machine still

excellent bar & restaurant

the town, parking on site, excellent twin room for two adult brothers and great breakfast available if

of the evening waiting staff whom, after us asking where our drinks were, left them on the bar and made us wait

going to sleep room shaking bass from music in the bar started at 11pm and did not stop until 12

car parking is a bonus (though you are not guaranteed a

views, lovely well maintained hotel, rooms really nice, great breakfast, kids loved it

however the much older blonde serving at bar and resturant in the evening and at breakfast made me feel quite

had a little table with socket, great for working and wifi worked well

old manor was way above my expectations,the staff the room the location the breakfast and the scenery looking

great scenery with golf course view and

staff very helpful and polite and great with pets

lack of parking

unfortunately the parking is difficult

breakfast was unbelievably good

limited parking but on our visit we got parked ok

bed for the grandkids ,a bunk bed was awkward for them to get up onto the top bunk and the bunk bed itself moved

room was 2 double beds not suitable for our children, we had to split up and bed down with the kids

son didn't enjoy the kids pizza at dinner - small chicago town style

in kids room didn t work, some of the plug sockets were a little dodgy

avoid parking under the big tree. there seems to be a very

in the executive family suite for my birthday with my kids and my mum

lovely stay with my partner and 3 kids. thoroughly enjoyed our stay loved the pool and soft play

wifi/internet signal was terrible which for kids isn t great you tube kept cutting off while watching and the

loved the room and view. had a pool which the kids loved.

facilities for kids, balcony in room, view, everything.

and we enjoyed walking along the shoreline and watching people clamming and playing with their kids and dogs

great for kids with a great park and beach nearby

secure parking to the rear of the hotel and just a short walk to the beach

breakfast included in the price

the wifi wasn't accessible in the bedroom

there was a good choice for breakfast, which was very tasty

ideal for golf, but with only three rooms, could easily be booked up.

arrived late and the chef had kept the kitchen open for us so we were able to have a hot meal

very friendly hotel . staff was excellent .breakfast was fantastic .

there was nearly everything required in the kitchen

tasty food, good options for kids as well

apartment type family rooms were great for a family as the kids could all sleep in 1 room while we could have

staff attention, especially to kids

kids didn t have to share a bed

you can put the kids to bed and chill in a very warm and cosy living room

fun place for a wedding party but tricky with kids

not really any wifi

a tiny niggle for us, but might be an issue for someone else if not fixed: the wifi wasn't working (neither on

breakfast had a good variety and the cooked food was tasty and hot

forgot to order breakfast

freshly cooked and kids loved it

very pet friendly good breakfast friendly staff

we had our evening meal in the bar area and it was delicious, as was the wine

with out pet dog who is 9 months old she was fussed over by all the staff she was allowed in the bar while we

facilities, really a great place to relax with my pet to get away from the hard days of work

price of the room was a bit priced for 2 adults and 2 kids

stay includes great breakfast (kids loved it too)

so kids had to fight for

great with the kids and understanding of them being a little hectic at breakfast

jackie & thorn is so good with the kids. jackie s always welcoming & smile

kids running around the corridor

bar and breakfast room spotless

location, access down a little hidden driveway off main road so keep eye out for signud83eudd17 parking and easy

place and comfortable for my group , owner allowed my group of friends to use the kitchen to cook dinner , so

seem to get wifi, never came up on my phone, but to be fair, a never asked about it either

the hotel and it looks so beautiful, we enjoyed so much chilling out there and playing with our kids

were two families with kids

were a family with two small kids (5 and 2

staff was also very friendly with kids

with 3 kids, our two rooms were a little far apart.

hotel could definitely do with a refurb and the breakfast wasn't the best for kids (and also full price)

my kids weren t able to flush the toilet, i had to push down twice very hard on the handle.

nice and quiet ev charger is bonus

limited parking.

lovely gardens ample parking ,friendly staff ,clean room, 2 bars and restaurants, lots of areas to just chill

paid for breakfast but 10am was too late, to have it

brought 2 cans of juice and bar of chocolate . very expensive.

very close to everything staff lovely plus late check out

would have liked a fridge as bar was quite a trek from room. also there was no bathroom bin.

fantastic location that always felt safe, clean rooms, quiet, great breakfast, and a friendly staff

had to upgrade to a family room so they put out zed beds for kids

evening as we were informed that we could not sit downstairs in the bar or restaurant with the kids due to

also, wifi was very

the food at the restaurant was excellent from the breakfast and the wide range of bar meals was very nice also

free wifi and tv

was a female staff in particular that made our day evertime we saw her, she would ignolage the kids and be so

once there, they offered us a larger room at no additional cost to accommodate our kids and our need for a

been to many hotels this one is at the top kids loved it breakfast top notch will be

breakfast option, specially it was difficult to find something kids friendly other than muffins

room with comfortable beds, kids slept well on sofa bed too

fixed but was quite the inconvenience due to the heat and not having phone contact with our kids due to phone

make sure you read the small print too as kids had to pay for their breakfast despite breakfast being included

30, a group of kids were on our floor who were very noisy

got upgraded to a club room, very big so would be easy to have another pull out bed for kids to sleep on

compensating, the bottles were sol or heinekin - lager for kids who do not like lager

friendly experience and our kids loved the history of the boat

friendly experience and our kids loved the history of the boat

proper milk with your tea, good wifi, responsive heat pumps made the room nice and cosy

comfortable, highly serviced cabin, delicious continental breakfast

continental breakfast served in the bridge bar was lovely with a good selection- other half loved the smoked

i wish i could come back and stay with my son when we next visit but no kids are allowed.

the secure parking was a lovely additional facility that made a stress free stay

wifi was very good in the room

we were given early check in as our room was ready when we got there which was great

very friendly host(s). lovely breakfast ud83dude0b. off street parking.

kids loved the cookies! parents everything else!

very comfortable and clean views while having breakfast was exceptional

the gym

food was amazing room service the quickest ever by far

amazing service from bar staff. donna and sammy were so nice

i know they were singles but so are my kids

but we made do and our kids had a sit down rainfall bath

clean brilliant size room for kids also had great sitting area

didn't work, only overhead fixed shower, we ate in the hotel, kids meal was not what we ordered, when telling

we had dinner in the hotel, really good kids menu's

kids couldn't go in the bar area after 09.30 we got moved to the lounge area outside the bar

is definitely not worth the money at all kids could only swim at certain time of the day got into shower and

availability of family rooms, on-site pool, buffet breakfast half price for kids, lovely

i had to check out 1 day early as my daughter was very sick and we were advised to go to the sick kids hospital

good leisure facilties kids loved it ,starbucks inside hotel was so good ud83dudc4d

the reception staff and bar staff were always chatting away to us and our kids and actually took an interest

staff were all really helpful and great with the kids

the swimming pool. kids loved being able to go for a swim.

close enough to a park for the kids and a shop a short distance away

enough on kids menu to keep them happy

if i had been travelling with very small kids, it would be helpful to know there are stairs down to the room,

the code to get into the building as they were supposed to, so we arrived late at night with kids and had to

window ledge and the people next door to us was extremely loud in and out banging doors all night kids banging

coffee machine didn t work. wifi poor.

tv in the room, strong wifi and chic, modern design

wifi in the room wasn't very good.

staff room service location

staff is extremely helpful, and the hotel offers a welcome laundry service at a modest price

we did have a drink in the bar in the evenings after dinner, and the staff were very accommodating

no room service no room

room we stayed has a layout that suits for a family with kids

sofa bed was probably slightly too small for our two kids to share now they are getting older

the sofa bed was ok-ish for kids but not very solid for adults.

had no idea there was free wifi it would be helpful to have that information inside the room with the password

sofa bed was probably slightly too small for our two kids to share now they are getting older

my kids loved it and i did too

an issue with the phones which was not communicated so i spent quite some time trying to call for room service

place with lovely decoration and facilities, and the staff were gracious in facilitating an early check in to

the hotel has a lovely bar area with a lovely outdoor terrace and beer garden

did not use dining room but had room service breakfast which was good

was noisy at front of hotel - designated a family room it would have been really hard to get kids to sleep with

an overnight stay to take the kids to see matilda

hotel , also expensive would not stay here next time also : we had to book an extra room for the kids there,

facilities are great, we had two joint rooms for our family of four, the kids were very happy to have their own

issues at all, only thing would be if the bar would have stayed open slightly longer, but it wasn t an issue

breakfast was very expensive and kids portions were not available

the location is quiet- central enough to walk to the centre of town with 2 kids but far enough for peace and

flat which was excellent but during the late evening the staff dumped the empty bottles from the bar in the bins

the kitchen faucet was loose

was immaculate and had all the amenities that were needed including a safe, a hairdryer and free wifi

breakfast was great, plenty of choice and kids were happy with everything

not an issue if your heading out but with kids we usually like to stay in hotel bar, which we couldn t do

8.50 for a kids movie on the tv

room was still spacious even with the sofa bed pulled down for kids

really hotels fault, but a family was bashing doors as their kids ran between two rooms - the reception did talk

), on the same floor, some distance away for our kids

ideal for families of 2 adults, 2 kids

my details to give a free membership when i was strssed about not having a room yet and 2 sleepy kids

the all had no common sense to help their customer with 2 small kids

the bathtub was clean and the kids loved it

it s was like a kids packed lunch

also during my stay, the last two days there were kids downstairs you can hear them playing loudly

breakfast delivered between midnight and 1am so cheese was rubbery and dairy products were warm.

early drop off of bags, really friendly lady at check in and breakfast options.

wifi was very poor (weak, basically non-existent signal)

were treated to the surround system until 11 finally got to sleep only to be awakened at 11:15 by kids and

i had to cancel my stay since my wife and kids fell sick

was terrible and very bad for ppl with kids or those not liking stairs

difficult to get them to connect and stay connected throughout the stay, this may be due to poor wifi connection

perfect. cocktail bar staff were amazing. receptionists polite helpful and made us feel at home.

it was our first night away from the kids in a year so it was quite disappointing not to get a long lie

apartment out with the hotel (approx 3 doors down) on basement level which was excellent with kids as you felt

we were very comfortable in the apartment, my kids called it home for two days

full sized laundry

though the kitchen was closed, they still gave us enough time to plan something else for dinner

overall, i totally enjoyed my stay and will be back again with my kids

the bar was gorgeous and well stocked

the bar was still open when we returned from our evening out, good collection of drinks

wifi was patchy and kept dropping, so that it was difficult to connect reliably even to basic

wifi was a bit weak and a bit slow one day though speed was okay most of my stay.

notice and our velux windows opened wide straight onto sloping roof - would be an issue with kids or vulnerable

breakfast was brilliant, good choice of cooked/cereal/ continental , included in room deal - really

bar did not look open when we returned on a night even though we were told it was open 24 hours -

rooms lovely and spacious, additional toilets on the hall ways, decoration is lovely and the bar once open will

was adequately cleaned, but could have done with a little more dusting and polishing around the fireplace and

location at the head of stockbridge & everything you need is in walking distance of the hotel the spa suite was

forgot cups & cutlery on our room service

50 for mini bar drinks although my room did not have the facility

food and bar was outstanding; the room was elegant and the facilities were perfect

there was a dining area & bar but think they could put a few sofas /chairs near

as a person travelling with two kids , the amount of tissue wasn t enough

the usual stuff eg where breakfast was held, wifi password if required, how to get to the rooftop bar , do we

the away spa was also great, i had the detox facial and it was the best treatment i've ever had

our room was so big and thought of everything the hotel service was amazing we used the spa facilities which

bar with views of castle were stunning

booking i advised i needed a room for 1 adult and 2 kids

i was with my two kids and pram was a challenge

room service took a fair bit of time to arrive and cost of stay is a little high compared to

great location, comfortable room, delicious room service food, lovely staff.

the location and the fact we got an early check in

location was fantastic, as an early thirties couple away from the kids for a rare occasion, we were able to try

we were still recuperating from our jet lag and our kids were sleeping

laundry across the hallway

love that there are laundry facilities but the dryer heats the clothes well - just takes forever to actually

the kitchen is nice with dish washer

all the staff is very kind. great place to stay with kids. was my 5th stay with them.

free tea and coffee all day in the hotel was great, free wifi that worked without a hitch, toiletries provided

super hotel, very clean and modern and breakfast was 10/10

reliable wifi

it s pet friendly, there was a wee bed and water bowl for my hound

it was confortable and the kitchen was well equipped

spacious lounge and kitchen, comfortable bedroom but really pokey bathroom which was a bit of a shame

good wifi, bed, heat

appealing, comfortable layout, with well equipped kitchen

liked how clean it was and that nothing needed to be bought by us like washing liquid/kitchen stuff etc

the staff in the spa and the spence restaurant were fantastic

bar very good

time visiting and still yet to get a spa appointment despite numerous requests up to 6 weeks in

the food is outstanding and the lamplighter cocktail bar on level 5 is

expected a spa pool and facilities and got disappointed when we learned it was only massages and beauty

the kids loved their stay as did we

dinner was very good and the free dinner for kids was a nice unexpected bonus

bedroom was very comfortable, bed and matrass excellent, spare beds set up for kids good too

kids ate free

shower wasn't clean on arrival. kids dinner menu was a bit too sophisticated .

comfy beds. good breakfast. loved the little robes for the kids. they loved the tuck box.

on our return from one outing, we found that the housekeeper had arranged the kids' bed with their soft toys

rooms had no air conditioning we had to move both rooms including kids the kids second room faced a wall outside

love the location, great staff,clean & well equipped gym

gym a little troublesome to get to , would have preferred a smaller cosier bar , but thats just a

ambience in hotel / restaurant & bar staff very friendly and attentive

only two hours free wifi

no 24 hour room service (finishes) at 10pm

friendly and helpful staff; superb menu and food, excellent bar and the views over to the firth bridges is

bathrooms were great condition. bedroom comfortable - bar and restaurant very good.