location, character, opening windows, ev chargers

it was very nice having access to an ev charger on site

fabulous location next to the beach! ev chargers in the parking garage.

wifi not working

the staff is wonderful, the hotel is pet-friendly and the restaurant room service is great and there

gym equipment needs more to be more robust

two ladies in the breakfast room were very busy and had to deal with rude and demanding tourists

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

little things missing - laundry bag would be nice

room service is listed as being offered on booking

loved the pool and hot tub

the jacuzzi and the gym

the location was good,kitchen was fully equipped, pool and sauna ok. nice big room

would be good to have family rooms for travelling with kids

location, kitchenette

and pool seemed a bit dated and weirdly positioned

the gym and pool facilities are great

quality of furnishings did not match the building early check in not available

of room, wifi was poor

the hotel has a great location and is very complete, and the gym was a pleasant surprise where i found all the equipment to continue doing my workouts

no laundry facilities.

no laundry or stove/sink

kids were sad - no pool. but they loved the cookies at the front desk.

ited over an hour) food arrived cold and was overpriced.

since we were still in the tourist mode we were not able to connect with the off site laundry

pool, steam room, jacuzzi and gym to ourselves almost every day - all clean and well kept

they offer late check out time for a reasonable extra charge

the kitchen put 'everything' on the side so both kids

location, spacious rooms, kids loved the pool, very clean & super friendly staff, also great prices all around

small swimming pool.

6 ev charging stations

perfect location, great family hotel, ev charging,

it s beautiful, classy, has a gym, pool and a spa and a 7 star restaurant

we loved being able to use a mini kitchen during our stay

us : 2 large bedrooms with very confortable beds, a spacious living room with a very well equiped kitchen and perfecting clean

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

wifi access was not consistent

lpful for us foreigners) and to describe that there was a gym

help with luggage, location, fridge, getting taxis, bar and service

breakfast was limited

and spacious centrally located water bottles given everyday large fridge/freezer, lots of kitchen amenities perfect for a solo traveller or even a

as it turned out, it was the toilet next to the gym and there were no towels

laundry app not user friendly so had to purchase a $10 card to the put money on

very clean with an equipped kitchen

lifts take forever to arrive. gym way to hot

wanted to have adjoining bedrooms with the kids we were one floor apart

spa bathtub next to the window was an amazing feature as well as the spacious shower

we were blown away with the food, spa/pool, night club, and location

beautiful room service breakfast and awesome

bar downstairs was great too, creative drinks, friendly staff

t over the top). very attentive staff the gym

it would be great if the pool was heated

breakfast was excellent!

we had a late flight and were given a complimentary late check out

we enjoyed the gym, our suite was lovely and we found the staff to be exceptional

great gym

room service

no spa despite claim. small room and relatively expensive. no other facilities

yoga mat, umbrella, coffee maker etc available in the room quite impressive gym, spa is quite basic but ir sauna did great after a cold rainy

i would also mention that there is no mention of the spa on the website and having to go back and forth with reception/concierge about appointments,

we were there the pool had lots of kids which made it less attractive for us

nice little gym as well

are traveling with kids and you choose a hotel because it has pool and then they tell you that the heating is broken

we enjoyed the swimming pool, gym, and sauna

lovely room , friendly staff , great gym and pool.

and while quiet hours posted rooms on either side were very noisy with doors being slammed and kids being poorly controlled, sometimes the noise was such as to wake us very early in the

amazing staff - friendly and accommodating surprisingly warm outdoor pool nice room, great view

has pool and gym

rooms, beds, bathroom, air handling, security, food and bar services, location.

gym & pool we’re great and size of rooms were terrific

excellent location and friendly staff. car valets were very good at getting our ev charged up!

the room space can be bigger for a family with two kids.

the surcharge for room service is a bit steep. but the food was great.

a great location and the pool and gym were a bonus.

kids enjoyed the hot tub and pool, which was outdoors

great location, wish the bar would have been open a little later but the staff were great.

services, 24hrs gym, sauna, communicating through text massaging was very effective in many ways

poor wifi

foyer bar/lounge area was a huge let down

gym was a bit lacking but just opened up

exceptional professional and discreet room service daily

kitchen was great; the staff was excellent; the breakfast was excellent as well

early check in available restaurant on site

nothing here not to like. lacks a hotel bar but there's a very decent pub across the road.

small but quiet and quaint bar which we enjoyed a lot

guest self serve laundry a real bonus

hotel was conveniently located in vancouver and just a short walk to the local restaurants and bars

try the tracker restaurant around the corner for a healthy breakfast sandwich and the jinya ramen bar for amazing noodle soup

also, there is free coffee every morning and free laundry

guest laundry can be used only from 8am to 10pm, which are business hours.

staff were very friendly and helpful and assisted us with a late check out as we needed to board a cruise ship later in the day

due to covid-19 there wasn't any room service, no cleaning, no breakfast

the bar and restaurant was a highlight of the vancouver experience

wifi didn't work on one of our phones

juice box and a granola bar is a decent touch, but a little bit skimpy

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

bed comfortable, room service & food excellent ideal position for discovering vancouver

esome!), beautiful rooms

breakfast included. wifi. staff.

service. bar and breakfast great loved the pizza

went to honey salt for lunch and breakfast, and tried the viktor restaurant one evening for dinner

however the worst part is the bar that all afternoon and evening was blaring out base heavy music which even on 11th floor was

small rooms, poor service

the price charged for the room and the hotel proposal and level, breakfast shouldn't be optional

have been nice to have a small bar bridge rather than the bulky blue container

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

great location, lovely staff, organised early check in, comfortable room

room service and house keeping needs improvement. front desk did nor respond to calls.

the bar area was also first class - decor, food, drink and especially the waitress

during room service, robes were removed without replacement, and dirty cutlery was left on the table

love the new ev charger’s for

they even had ev charging stations we could use

ev charger for

day we had best experience on breakfast since the waiter is very friendly and helpful to give our kids additional orange juice plus the straw for my toddler, and additional small plates too

great bar and

room service from frankie's italian restaurant at lobby level was quick and amazingly delicious!

did great; even let us park for day after checkout which was so helpful with kids

near supermarket loblaws and casino

great room service

we re travelling with kids

lots of kids to meet and play with other kids

but, maybe something i didn't like and wasn't able to experience was the pool area because the weather wasn't great when i visited

room service was perfect

everything else was top notch including the lobby and bar area

if you don t have kids the pool and hot tub area wouldn t be relaxing

i loved the number of ev chargers.

room service was excellent as well

a fee for parking & wifi the water pressure was very low on the taps and shower

gym, location, room view. concierge excellent.

i wish the wifi was free

the pool area was wonderful too

couldn't ask for a better experience for my family (3 kids of various ages)

spacious suite, extra comfortable very large bed, clean facilities and loved using the pool and gym

i appreciated having access to the full gym and lap pool

pool was part of fitness club with lap swimming. not ideal for kids to play.

the pool & spa looked great but filled with kids the couple of times i went to swim.

a roof top bar would have been nice. otherwise all good.

love to have a spa at this location for treatments, but it wasn't too far to walk down the street to fairmont

loved my room that was so close to the pool, spa area, hot tub, and had a walkout terrace

outdoor pool was fantastic

nice clean big room and flexibility for an early check in

kids enjoyed the scooters available to them as well

i was with my kids on vacation so we wanted to sleep, but any flexibility after 11am was given by the staff

early check in was great, breakfast was ok as well

martina was exceptional and accommodated our early check in request

and bar were very expensive , i would suggest lowering your prices to attract higher volume of

ordered room service and front desk wanted to charge an additional fee just to bring it up to the room

bed comfortable, elevators good, wifi good, shower good, tv good - lots of usb charging ports.

room service closes early.

bar happy hour was great

amazing location and the kids loved the pool!

the view from the bar and reception is very picturesque

needed early check in because of illness and were immediately accommodated

degrees), to get to gym, need to warm up to do warm up

overlooked the pool which was a little less private than i would have chosen but not a big issue

the room service staff were great

the staff let my kids choose a stuffed animal which is above and beyond

they gave me early check-in and i enjoyed the fitness/spa amenities

in at 11pm and room service was still available and reasonably priced for my hungry kids

great room, great bar downstairs, easy access to/from terminal.

friendly staff, a starbucks on location and a very good waterslide at the pool which my 8 year old daughter absolutely loved

rooms are great. casino is wonderful.

the facility was very clean and staff friendly. my grand kids loved the pool.

not recommend if you have kids the restaurants are in the casino and kids not allowed in them so we could not get food in

wifi was intermitten.

modern decor ud83eudd70 we enjoyed our stay - the bathroom is so nice ud83dudc4dud83cudffc my kids had fun swimming in the pool

the roof top pool and hot tub are dreamy and the perfect temperature for an evening swim

zealy bed, heated floor bathroom, made up room daily, spacious room, heated roof top pool beside gym

pool and hotel - unique design aesthetic but well built

location to airport, staff and shuttle!

gym is very good and the staff are amazing

airport, complimentary breakfast, 24/7 coffee and tea at the lobby, spacious and well equipped gym, well designed room, comfortable bed, helpful

great hotel/convenient shuttle service/helpful staff

hotel shuttle a great perk getting to airport

it was clean and easy to get to. airport shuttle. late check out!

have had air conditioning and kitchen cupboards and counters could have been repainted; pipe wrench was used for tap on kitchen

air conditioner in the unit (only 2 windows could open besides the one behind the fridge in the kitchen)

toilet wasn’t working, towels had stains and strands of hair on them, no tea towel in kitchen, lighting in lounge wasn’t great, no aircon

frame windows that sometimes won't close easily to be locked, and inadequate electrical in the kitchen

pictures should tell all , the kitchen should have been finished being demo'd , what a mess , electrical wires hanging out of the

i have little kids so having to go back and forth to a communal laundry room multiple times would have been a bit of a nightmare

breakfast are not included

have booked a 2 bedroom suite and it's very convenient to have the small kitchen and laundry facilities as i travel with a family of 4

checked free wifi and breakfast included before i booked the hotel

ordered room service, food was good, staff were friendly

gym and cleanliness

the price not included for breakfast

didn t eat breakfast

gym well equipped

great location. pity the spa pool was closed

bonus points: there are 2 ev charging stations in the garage free to guests

i love the free ev charging so i almost always choose this location.

loved the restaurant and laundry facilities and the ease of check in and out

they saw i had two kids with me and they ignored and couldn’t help

room was okay, the only issue was the kids next to our room crying all night long, and we could hear it